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Zane Safrit

I can help your company create customer evangelists, engaged employees and sustain or increase the positive cash-flows that result.

Interests: Small business solutions, networking in-person or with online social media, innovation, engaged employees, customer evangelists, college basketball, running.

Recent Activity

In Memoriam: Frank Ramsey

What's on my mind? Frank Ramsey's on my mind. He passed away this week, I found out Friday afternoon. Frank was a light and a force of nature. He jumped up most every morning, wide awake and grinning and rubbing... Continue reading

Posted May 22, 2016 at Zane Safrit

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Employee Engagement: Going, Going ...

American corporations borrowed more in the years following the Financial Crisis than ever before. Debt was dirt-cheap even for the riskiest borrowers, and they went out and sold bonds and borrowed from banks, and blew the proceeds on funding operating... Continue reading

Reblogged Feb 2, 2016 at Zane Safrit

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Who's Serving in 175 Countries

Awhile back, longer than I remembered, I wrote this last post titled 175 Countries, spurred by this announcement: This NFL broadcast is being watched by military personnel serving in over 175 countries. Granted, my chest swelled a bit with the... Continue reading

Posted Jan 31, 2016 at Zane Safrit

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This NFL broadcast is being watched by military personnel serving in over 175 countries. Some Sundays I, like a few other million Americans watch NFL. I did it again this past Sunday while I was doing some work. As I... Continue reading

Posted Nov 11, 2015 at Zane Safrit

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Employees and Families First!

Beginning today, we will be enacting a number of organizational changes at ESPN to better support our future goals – a process that will include the elimination of a number of positions, impacting friends and colleagues across the organization. via... Continue reading

Reblogged Nov 4, 2015 at Zane Safrit

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5 Gears Is a Really Good Book. Read It

5 Gears: How to Be Present and Productive When There Is Never Enough Time lay on my kitchen table, watching and waiting. I'd glance over at it while I read fiction and non-fiction and who knows which is which when... Continue reading

Posted Nov 3, 2015 at Zane Safrit

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Here's Why Employee Engagement Numbers Aren't Improving

A weak stock market isn’t stopping buybacks. A report this week from S&P Capital IQ found that dividends and buybacks are on trend to hit a new high this year. And that’s after years of increases. For the past decade,... Continue reading

Posted Nov 2, 2015 at Zane Safrit

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You coulda invested in your employees ...

If the global economy slows down further and if revenues and earnings get dragged down with it, all of which are now part of the scenario, these highly leveraged balance sheets will further pressure already iffy earnings, and investors will... Continue reading

Reblogged Oct 19, 2015 at Zane Safrit

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R.I.P. Employee Engagement

Dearly beloved, we’re gathered here to honor a true hero whose potential was cut down by the long knives and long tongues of the indifferent, slcerotic, top-down, hierarchical command-and-control cultures it hoped to transform and save. Despite overwhelming resistance from... Continue reading

Posted Oct 15, 2015 at Zane Safrit

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"I don’t have time to read books!"

I heard that the other night. The person saying it didn’t say it as an apology. They bragged about it, as if they were too busy, too smart, knew it all. The person saying it leads a company who once... Continue reading

Posted Oct 14, 2015 at Zane Safrit

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Simple Sabotage: A [More] Proper Review

Simple Sabotage: A Modern Field Manual for Detecting and Rooting Out Everyday Behaviors That Undermine Your Workplace. I-I-I-I LIKE this book! As I wrote earlier in the introduction to part one of the author’s interview I liked it for all... Continue reading

Posted Oct 13, 2015 at Zane Safrit

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Employee Engagement and Running Your Own Race

I’ve been an avid runner for the past 20+ years. When I was younger, I practiced loads of training regimens with intervals and distance and tempo and HIIT and hills and fartleks and weights and all that. They worked. My... Continue reading

Posted Oct 12, 2015 at Zane Safrit

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Ramblings on a Long-Slow Run

Right now, I'm running 2.5 hours on the weekend. It's known as a LSD run, Long-Slow Distance. I call it my Ol' Man Shuffle. I've got the slow part down real good. I'm working on the Long part. I've come... Continue reading

Posted Oct 11, 2015 at Zane Safrit

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Pt. 2 - Interview w/ Authors of "Simple Sabotage"

Simple Sabotage: A Modern Field Manual for Detecting and Rooting Out Everyday Behaviors That Undermine Your Workplace. Yesterday I posted Part 1 of this interview. Go back and read it, then come here. I also gave my one-word review, Excellent,... Continue reading

Posted Oct 9, 2015 at Zane Safrit

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Pt. 1 - Interview w/ Authors of "Simple Sabotage"

Simple Sabotage: A Modern Field Manual for Detecting and Rooting Out Everyday Behaviors That Undermine Your Workplace arrived in the mail the other day. I'd already decided, from the initial pitch, that I'd like the book. ( Why wait for... Continue reading

Posted Oct 8, 2015 at Zane Safrit

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A 6-Hour Workday?

"There's a paradox at the heart of productivity — while longer hours seem to be the obvious solution for those who want to accomplish more, working less often means getting more done. A town in Sweden recently conducted a real-world... Continue reading

Reblogged Oct 7, 2015 at Zane Safrit

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What [Managers] Fear

Fear divides and weakens. It divides the mind and heart of the person who fears. It creates a chasm of trust with those around them, their environment too. Always has, always will. There will be fear in the future and... Continue reading

Reblogged Oct 6, 2015 at Zane Safrit

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Solving The Mystery of Employee Engagement: Follow the Money

"This all comes at cost. That is, you can’t simply keep leveraging the balance sheet to artificially inflate earnings. Eventually, some of the proceeds from debt sales need to go towards capex or wage growth or something that’s conducive to... Continue reading

Reblogged Sep 30, 2015 at Zane Safrit

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It's Not the Ad-Blocker, Silly.

There’s nothing we media types like more than talking about ourselves. So it’s not surprising that the debate around ad blocking, which took center stage in tech media this week after Apple’s iOS 9 update, continued to rage into the... Continue reading

Reblogged Sep 23, 2015 at Zane Safrit

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#NEYT - 2: What Can You Do For Them?

This is the second step, chapter, in my next book on employee engagement. It's titled: Now Engage Your Team. ( October, 2015). The first step is Close and Open, Open and Close. It's a sequel to my earlier book: First,... Continue reading

Posted Sep 22, 2015 at Zane Safrit

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#NEYT - Step 1: Close and Open, Open and Close

This is the first step, chapter, in my next book on employee engagement. It's titled: Now Engage Your Team. ( October, 2015) It's a sequel to my earlier book: First, Engage Yourself which you can buy as a PDF at... Continue reading

Posted Sep 21, 2015 at Zane Safrit

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Butts in the Seat: A Review

You’re not alone. You think you are, sitting in your cubicle, handling call after call, navigating through a maze of dystopian, nonsensical policies and scripts. But you’re not. Your numbers are legion. And, Ree Miller , has captured your Lord... Continue reading

Posted Sep 18, 2015 at Zane Safrit

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Annual Reviews: You Can Wait a Year?

There’s an ongoing brouhaha over annual employee reviews. Are they useful? If not how can we change them? Who should conduct them? What sorta training is needed? Should we call them something else - give ‘em a new buzzword and... Continue reading

Posted Sep 17, 2015 at Zane Safrit

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Teaching with Kindness

How to compose a successful critical commentary: You should attempt to re-express your target’s position so clearly, vividly, and fairly that your target says, “Thanks, I wish I’d thought of putting it that way. You should list any points of... Continue reading

Reblogged Sep 16, 2015 at Zane Safrit

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Teaching Empathy at Work

"Taking this to another level, teaching in general is a great way to learn to help others and feel the joy that comes from that. If you can put your kids in situations where they are helping others, you are... Continue reading

Reblogged Sep 15, 2015 at Zane Safrit

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