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Zane Safrit
I can help your company create customer evangelists, engaged employees and sustain or increase the positive cash-flows that result.
Interests: Small business solutions, networking in-person or with online social media, innovation, engaged employees, customer evangelists, college basketball, running.
Recent Activity
Being born and raised in North Carolina and now living in Iowa I miss using that term, y’all. It’s like a warm hug backed with a smile. But, seriously, y’all ... quit picking on HR, Human Resources. Never in the... Continue reading
Posted 4 days ago at Zane Safrit
Around 11 p.m. one night, you realize there’s a key step your team needs to take on a current project. So, you dash off an email to the team members while you’re thinking about it. via Your Late-Night Emails Are... Continue reading
Reblogged 5 days ago at Zane Safrit
The challenge isn't writing the review for People Over Profit: Break The System. Live With Purpose. Be More Successful by Dale Partridge. No. The challenge is editing it into 1-2 pages. I like this book so much I've written about... Continue reading
Posted Jul 20, 2015 at Zane Safrit
My friends at Engage for Success shared this last month. It was a "graphic recording" of a live keynote address of David MacLeod, a member of their team, at the recent Derby and Notts CIPD Annual Meeting. Very engaging visually.... Continue reading
Reblogged Jul 15, 2015 at Zane Safrit
"In 1965, CEOs at America's largest companies earned about 20:1 what their average workers did. The ratio climbed to approximately 59:1 by 1989 and 199:1 by 1994. At the turn of the twenty-first century, these CEOs were earning more than... Continue reading
Posted Jul 14, 2015 at Zane Safrit
Attend enough startup conferences or listen to enough motivational speakers and you’ll hear one piece of advice repeated over and over again: You’ve got to love what you do! If you don’t love what you do, you might as well... Continue reading
Reblogged Jul 13, 2015 at Zane Safrit
Have you ever been blindsided in a meeting? You adequately prepared. The objectives were clear. But then, BLAM! Someone objects to one of your assumptions about halfway through the meeting and others just add to the objections. You try to... Continue reading
Reblogged Jul 10, 2015 at Zane Safrit
This tweet inspired this post. First, I only know Richard Lambert from his tweets and his LinkedIn group. I imagine if we met, had coffee, I'd find his company enjoyable, pleasant. Over the years, if we met regularly, I'd consider... Continue reading
Posted Jul 6, 2015 at Zane Safrit
"And so, my fellow Americans: ask not what your country can do for you — ask what you can do for your country." I was five years old when President John F. Kennedy spoke those words during his inaugural speech... Continue reading
Posted Jun 30, 2015 at Zane Safrit
To be, or not to be, that is the question: Whether 'tis Nobler in the mind to suffer The Slings and Arrows of outrageous Fortune, Or to take Arms against a Sea of troubles, … I don't know where this... Continue reading
Posted Jun 25, 2015 at Zane Safrit
This may be the step that generates the highest ROI, Return on Investment. This may be the step that creates a culture of learners, sustaining your organization's growth through innovation, chaos, fear and...opportunities. This may be the easiest and least... Continue reading
Posted Jun 24, 2015 at Zane Safrit
Sybil Stershic tweeted me that excellent question recently. She’s of my friends and sources of all things good and right with employee engagement. She asked it in response to my tweet about Rodd Wagner’s post, The Consultant’s Crusade Against Happiness.... Continue reading
Posted Jun 24, 2015 at Zane Safrit
Upton Sinclair, author of The Jungle, wrote: “It is difficult to get a man to understand something, when his salary depends on his not understanding it.” Using a broad brush stroke and supporting it with no reports this seems to... Continue reading
Posted Jun 23, 2015 at Zane Safrit
The idea is simple and frightening. The power of technology is increasing. Technology substitutes for human capabilities. Soon the robots will be doing everything, including the most sophisticated brain work and even management. Therefore there will be steadily less need... Continue reading
Reblogged Jun 22, 2015 at Zane Safrit
I recently interview Michael Lee Stallard, author of The Connection Culture: The Competitive Advantage of Shared Identity, Empathy, and Understanding at Work and the co-founder and president of E Pluribus Partners helping leaders elevate productivity and innovation by increasing employee... Continue reading
Posted Jun 18, 2015 at Zane Safrit
It's true that actions speak louder than words, and super positive people know it. They also know that words are powerful and can be used to make a significant impact in the lives of others. Therefore, they carefully use the... Continue reading
Reblogged Jun 17, 2015 at Zane Safrit
As I was reading the Introduction and First Chapter for Jeanne Bliss’ newest book Chief Customer Officer 2.0 - How to Build Your Customer Growth Engine all I could think was “Wow” or “Oh yeah, that’s so good” or “Nailed... Continue reading
Posted Jun 16, 2015 at Zane Safrit
This is one of the steps I write about in my third book on employee engagement. You can get a digital copy at Contact Center Pipeline's bookstore. **** There’s a quote I like about remembering history and being doomed to... Continue reading
Posted Jun 15, 2015 at Zane Safrit
This is one of the steps I write about in my third book on employee engagement. You can get a digital copy at Contact Center Pipeline's bookstore. **** Engaging with your team is too important to be left to memory... Continue reading
Posted Jun 12, 2015 at Zane Safrit
Should you share your employee engagement scores with your employees even though they show little if any improvement? Should you share the scores if they went down? - Should You Hide Your Employee Engagement Scores from Your Employees? Um …... Continue reading
Reblogged Jun 11, 2015 at Zane Safrit
Several years ago, I read Stephen Covey's international best-selling book The Seven Habits of Highly Effective People. I wish I had read it years ago. My progress might have been faster, the struggles fewer, had I read this book sooner.... Continue reading
Posted Jun 10, 2015 at Zane Safrit
A few thousand years ago, Aristotle articulated a simple truth when he wrote: Well begun is half-done. The first step, the step most often overlooked in the millions of conversations on how to engage employees, is to understand why engagement... Continue reading
Posted Jun 9, 2015 at Zane Safrit
Recently I began wondering if those involved in creating Employee Engagement Strategies had issues with impulse-control. Well, at first, I didn’t articulate it so clearly. However, it seemed obvious that too many of their “strategies” seemed better designed to cross... Continue reading
Posted Jun 4, 2015 at Zane Safrit
There’s a quote about remembering history and being doomed to repeat it if you don’t. I looked it up. Here it is: Those who cannot remember the past are doomed to repeat it. As far as I can tell George... Continue reading
Posted Jun 3, 2015 at Zane Safrit