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Zane Safrit
I can help your company create customer evangelists, engaged employees and sustain or increase the positive cash-flows that result.
Interests: Small business solutions, networking in-person or with online social media, innovation, engaged employees, customer evangelists, college basketball, running.
Recent Activity
I’m a fast reader and tend to read a lot. I’m also busy. Okay, so I’m no different than you. Since you’re reading this post and maybe a few of my other posts we share another attribute: an interest in... Continue reading
Posted 3 days ago at Zane Safrit
They were migrants. And the hostility changed them, welded them, united them - hostility that made the little towns group and arm as though to repel an invader, squads with pick handles, clerks and storekeepers with shotguns, guarding the world... Continue reading
Posted Jul 23, 2014 at Zane Safrit
I finished my fourth marathon in the past ten months when I finished the Run4Troops Marathon on Saturday, June 28. That made it the third marathon I finished in the last ten months at the time. As with every marathon... Continue reading
Posted Jul 20, 2014 at Zane Safrit
I was having a virtual cup of espresso with Sally Hogshead this morning; she's the author of How The World Sees YOU. I was drinking the espresso and reading her book - a master of multi-tasking in that moment, thoroughly... Continue reading
Posted Jul 19, 2014 at Zane Safrit
There's a limit to the open-door policy. Once that limit is crossed, always with your permission, you enable their dependency on you, your solutions, your time. You enable them to remain disengaged with each other and their mission while you... Continue reading
Posted Jul 7, 2014 at Zane Safrit
Employee engagement is a little different. It’s about 'connecting with the company.' Because when employees are connected, they understand what it takes for the company to be successful, want to see the organization succeed and are willing to do what... Continue reading
Reblogged Jul 7, 2014 at Zane Safrit
This one seems obvious, too. And the rare times a leader takes this step is cause for celebration. Here is how you earn the title servant leader. Jump on the customer service line and take calls. Jump on your sales... Continue reading
Posted Jul 3, 2014 at Zane Safrit
Mistakes and failures are great opportunities to teach and connect. If you’re not making mistakes you’re either disengaged and merely going through the motions or you’re not doing anything very interesting. Either one is a soul-crusher, a company-crusher, an engagement... Continue reading
Posted Jul 2, 2014 at Zane Safrit
Do it in front of them, while they’re standing there. At lease use the CC function on your email. This seems so obvious. If anyone needs me to explain this, email me. For those more adventurous types, you can recognize... Continue reading
Posted Jul 1, 2014 at Zane Safrit
The dots are each person, each task, every one of their small daily wins. Your job as manager and leader is to show them how they connect with each other to create a brand, one that connects with each other... Continue reading
Posted Jun 30, 2014 at Zane Safrit
Two great big ears, one mouth. Listen more than you speak. Close your devices and give that person - at your desk, at your coffee table, in your office, standing in front of you, at the kitchen table, even -... Continue reading
Posted Jun 27, 2014 at Zane Safrit
You see the different languages on that graphic? They symbolize you need to say hello in the language of your employee. Remember, language is as much context and body language as it is the spoken word. Employee engagement is a... Continue reading
Posted Jun 26, 2014 at Zane Safrit
So, you've taken the first two steps. 1. You and your group defined what employee engagement means for you. 2. You've chosen the KPI that is meaningful to you and where your engagement has the most direct impact. Now, it's... Continue reading
Posted Jun 25, 2014 at Zane Safrit
Once you take the first step to jumpstart your employee engagement, defining employee engagement in your words, it's time to take the next step: Pick Your KPI or Key Performance Metric. The impact of employee engagement levels is always, always,... Continue reading
Posted Jun 24, 2014 at Zane Safrit
Before I take a trip, I like to know where I'm headed. It's a quirk, I know. I like to know the address, what will it look like, sound like when I get there, why am I going there, who... Continue reading
Posted Jun 23, 2014 at Zane Safrit
Fast Company carried an interesting article this week titled 4 Ways Companies Can Fix The Employment Skills Gap. The four ways are: Recruit Earlier Rethink Higher Education Find the Right Partnership Build a Better Internship I'd like to revisit those... Continue reading
Reblogged Jun 19, 2014 at Zane Safrit
If you're a manager looking to weed out the actively disengaged from among the ranks of your direct reports ... just pay them attention. This tip comes from Page 26 of Wellbeing: The Five Essential Elements by Tom Rath. There... Continue reading
Posted Jun 18, 2014 at Zane Safrit
A few weeks ago I posted The Three Stepping Stones of Employee Engagement. A few days later I realized I left one out: REPEAT. That's key. So here they are, the four stepping stones to Employee Engagement: ASK LISTEN DO... Continue reading
Posted Jun 17, 2014 at Zane Safrit
Don’t wait. There's nothing and no one holding us back from engaging with those around us. Today. We can: stop by and say hi; spend two more minutes and ask two more questions than you usually do. This is how... Continue reading
Posted Jun 16, 2014 at Zane Safrit
Several years ago, a large, global company asked me to help improve their employee engagement. I suggested a strengths-based approach to the problem: a search for “hot spots” in the organization where people were highly engaged and performing well. By... Continue reading
Reblogged Jun 13, 2014 at Zane Safrit
Jill Konrath discusses their difference in her newest, greatest book Agile Selling: Get Up to Speed in Today’s Ever-Changing Sales World. It’s in Section 1, Chapter 8, Page 32. In sales, we most often set performance-based goals like “achieve 165... Continue reading
Posted Jun 13, 2014 at Zane Safrit
$11 Billion: The Bureau of National Affairs estimates U.S. businesses lose $11 billion annually due to employee turnover. $370 Billion And if you’re wondering what the bottom line with low employee engagement is, it’s estimated to cost the US economy... Continue reading
Posted Jun 12, 2014 at Zane Safrit
If you want to radically change your current culture of employee engagement try this: Skip the next meeting ABOUT employee engagement and go meet WITH employees. Go meet with your employees, where they work. Listen mostly. They want to tell... Continue reading
Posted Jun 11, 2014 at Zane Safrit
Leaders lead by example, not by survey or email mandate or employee manual. Those they lead look to them for the cues, clues, behaviors, to mimic or align with in order to bring sanity and safety and advancement to their... Continue reading
Posted Jun 5, 2014 at Zane Safrit
Here are some of the reviews for my book Recognize THEM: 52 Ways to Recognize Your Employees in Ways They Value. **** Zane has compiled a great resource of thought provoking ideas for how to put action to our beliefs... Continue reading
Posted Jun 4, 2014 at Zane Safrit