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Zane Safrit

I can help your company create customer evangelists, engaged employees and sustain or increase the positive cash-flows that result.

Interests: Small business solutions, networking in-person or with online social media, innovation, engaged employees, customer evangelists, college basketball, running.

Recent Activity

Final Four - Week 16

If the Final Four were held today here’s the lineup: Kentucky After that does it matter? The issue isn’t who will win. It’ll be Kentucky. The issue is which team’s players will have their souls rattled by Kentucky’s overwhelming defense,... Continue reading

Posted 1 hour ago at Zane Safrit

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Why Employee Engagement Surveys Don't Work

Okay, sometimes they do. Despite themselves ... and their authors ... they can sometimes work in very specific situations like ... well, I'm not sure. Let's back up. If participant surveys worked wouldn't our government, particularly Congress, work? They and... Continue reading

Posted 2 days ago at Zane Safrit

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For Goodness Sakes, Give Them Family Time

When your company faces a crisis, you expect, even demand, employees drop every other commitment - immediately! - and focus on resolving that crisis.    What happens when your employee’s family faces a similar challenge? Do you help, volunteer resources... Continue reading

Posted 3 days ago at Zane Safrit

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Celebrate THEIR Birthday

  Does your company have a policy about birthday celebrations? (Think about that for a second. You have a very small group of adults telling another group, one with greater numbers, when and where and how and even if they can... Continue reading

Posted 4 days ago at Zane Safrit

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"He Decided Early On to Take Care of His People ..."

We’ve been in business for 85 years and my mom and dad started the business with a root beer stand. And one day the first month dad had four or five employees and one of them didn’t show up. And... Continue reading

Posted 5 days ago at Zane Safrit

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Show Them the Door

The door to your office is like a tollbooth. There’s an entry fee and an exit fee. Those fees are time, engagement and results. Yours and theirs. A more quantitative-minded reader than this writer could describe these relationships with an... Continue reading

Posted 6 days ago at Zane Safrit

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Recognition and Accountability

Recognition and accountability, like ebony and ivory, live together in perfect harmony, side-by-side. As I’ve rewritten this post I see the terms recognition and accountability as two sides of the same coin. I hear accountability and think of deadlines, roles,... Continue reading

Posted Feb 20, 2015 at Zane Safrit

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Close Those Devices and Open Your Ears

That’s right. CLOSE YOUR LAPTOP. CLOSE YOUR DESKTOP, YOUR SMARTPHONE, YOUR TABLET. And listen. Yes, I bolded and all caps'd those two sentences. It’s like shouting to be heard over earbuds and streaming videos. While we’re at it ... put... Continue reading

Posted Feb 19, 2015 at Zane Safrit

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Address Them By Their Names

How do you recognize someone without recognizing their name? To Recognize THAT person, you address them with their preferred name. Such a simple, obvious, step. It’s these simple, obvious one we often take for granted, always to our detriment. ‘Our’... Continue reading

Posted Feb 17, 2015 at Zane Safrit

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Are Your Employees Excluded from Employee Engagement Meetings?

I saw this tweet from Nicholas Kristoff. It reminded me of all these employee engagement meetings I read about where employees are never invited to attend. Those in-power - Managers, C-Suite Execs, Department Heads, etal all employees BTW) - meet... Continue reading

Posted Feb 16, 2015 at Zane Safrit

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Call them before their first day!

Well-begun is half done - Aristotle. I think he was on to something for life and employee recognition. So, you've just hired your new A-Player. You can't wait for them to start. Well, neither can they. The night before their... Continue reading

Posted Feb 13, 2015 at Zane Safrit

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Employees Who Believe ...

“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” - Anne Mulcahy, former CEO... Continue reading

Posted Feb 12, 2015 at Zane Safrit

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Greet Your Employees Every Day. Every Day

This is obvious, right? A no-brainer, right. It’s Recognition 101, maybe even 001 because it’s so fundamental. However, isn't it the obvious steps we so often fail to take. Who has worked with bosses we never saw, bosses too busy... Continue reading

Posted Feb 10, 2015 at Zane Safrit

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Are You Keeping a Journal?

Are you keeping a journal? I keep one. It's become one of the most important daily resources and tasks. I write it in a restrained or guided stream of consciousness style. I describe: what I need and want to get... Continue reading

Posted Feb 9, 2015 at Zane Safrit

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Final Four - Week 13

If the Final Four were held this weekend, here’s the lineup: Kentucky Virginia Duke Villanova Gonzaga ... c’mon. Look at their schedule. To date, they’ve never been known as a defensive powerhouse. This year’s no different on either point. Winner:... Continue reading

Posted Feb 8, 2015 at Zane Safrit

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Can Your Employee Engagement Program Answer Three Questions?

You may have pondered if this 'employee engagement' thing is just a passing trend like you ponder those bermuda shorts or hipster loafers for the coming Summer. Like your spouse, someone has convinced you 'yes, it (employee engagement) is really... Continue reading

Posted Feb 6, 2015 at Zane Safrit

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20% of Our Children Need Foodstamps. Oorah!

The number of children receiving food stamps remains higher than it was before the start of the Great Recession in 2007, according to the U.S. Census Bureau’s annual Families and Living Arrangements table package released today. The rate of children... Continue reading

Posted Feb 5, 2015 at Zane Safrit

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Be Their Teacher

Be Their Teacher That's a tricky phrase. It creates a sense of you versus them with you being smarter than them. You being the teacher means they are the student. You being the parent...you get the picture. Great teachers are... Continue reading

Posted Feb 4, 2015 at Zane Safrit

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Employee Engagement: Is the Progress Worth It?

I think it is. There’s a flicker of light at the end of the employee engagement tunnel and I don’t hear a train coming. The graph here shows progress in all industry segments, except farming-fishing-forestry**. The question is: What did... Continue reading

Posted Feb 3, 2015 at Zane Safrit

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Provide Them Better Tools Than Your Competitors

The previous step was Ask Them: What Tools Do You Need? But, you’re a leader. Leaders see farther, clearer. Provide better tools than your competitors. This seems obvious. On the other hand, it’s the oversight of the obvious with employee... Continue reading

Posted Feb 2, 2015 at Zane Safrit

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The Final Four: Week 12

If the Final Four were to happen this weekend, here’s the lineup: Kentucky. Virginia? Yeah, even if they were outcoached by a current legend. They’re still tough and they’ll learn from this. Duke? Too soon to tell. They let Notre... Continue reading

Posted Feb 1, 2015 at Zane Safrit

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Ask Them: What Tools Do You Need?

It’s overlooking the obvious that creates problems for us. Like skipping vegetables and fruit, gorging on the pastries and thinking about exercise...tomorrow, always tomorrow. (Putting things off always worked for Scarlett O'Hara, sure. But you're not Scarlett and this isn't... Continue reading

Posted Jan 30, 2015 at Zane Safrit

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America’s Family-Leave and The Company We Keep

What do Papua New Guinea, Oman, and the United States of America have in common? They are the only three countries in the world with no paid-maternity-leave law. via www.newyorker.com We're known by the company we keep. We can offer... Continue reading

Reblogged Jan 29, 2015 at Zane Safrit

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Let Them Buy Their Own Aeron Chair

The Aeron chair is a beautiful chair - beautiful to look at; beautiful to sit in. However, the $700 +/- AERON chair is a symbol of a startup's post-IPO indulgence. After closing their first investment round, they buy state of... Continue reading

Posted Jan 28, 2015 at Zane Safrit

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Chicken or Egg? Employee Disengagement or an Unidentifiable Strategy?

Yeah, that first one stumps me every time. Chicken or egg, which came first. Today I'm thinking the egg. No egg, no chicken. On the other hand, who laid the egg? Yeah ... it's tricky. Another tricky question is which... Continue reading

Posted Jan 27, 2015 at Zane Safrit

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