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Claire Rose
Wolverhampton
Marketing Manager at Technology Management.
Recent Activity
Most investors will be familiar with the concept of currency exposure, with constantly changing exchange rates affecting the cost of investing in international stocks. These same issues also affect companies that operate, import and export internationally. If you have a... Continue reading
Posted 4 days ago at Software Answers
In this video we talk you through how to use the Dashboards that are created as part of the free content packs available from AppSource (called Sales Analytics for Dynamics 365 and Customer Service Analytics for Dynamics 365) in Dynamics... Continue reading
Posted Oct 5, 2017 at Software Answers
Smaller businesses in the UK are facing a total bill of £2.16 billion to chase overdue payments, according to Bacs Payment Schemes Limited. In spite of a dramatic drop in the overall late payment debt, with new figures showing that... Continue reading
Posted Sep 8, 2017 at Software Answers
Our Dynamics Learning course – Using Jet Professional - is a one day, hands on course that will equip you to create your own tailored reports. It’s a chance to explore all the options this great reporting tool has, from... Continue reading
Posted Sep 6, 2017 at Software Answers
Or are you just getting by with the world’s most popular Business Intelligence tool, Microsoft Excel, and maybe fancy enhancing your knowledge? Did you know you can do this for free, using materials present by Microsoft’s own people? Well EDX.org... Continue reading
Posted Aug 29, 2017 at Software Answers
Our Dynamics Learning course – Using Jet Professional - is a one day, hands-on course that will equip you to create your own tailored reports. It’s a chance to explore all the options this great reporting tool has, from the... Continue reading
Posted Aug 18, 2017 at Software Answers
This post is not an introduction to automated testing in Microsoft Dynamics NAV. If you don’t know what I’m talking about you should check out Luc van Vugt’s blog here first. If you aren’t writing any automated tests for your... Continue reading
Posted Aug 15, 2017 at Software Answers
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Give everyone, not just those in your Finance team, a powerful new way to work with data. User expectations are changing, and we know that most job roles now need self-service access to more types of data than ever before... Continue reading
Posted Jul 10, 2017 at Software Answers
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We’ve been named by Great Place to Work® as one of the UK’s Best Workplaces™ in the medium business category for 2017, - and I couldn’t be prouder of our team! This is the first time we’ve submitted an entry... Continue reading
Posted May 4, 2017 at Software Answers
Every wondered the value of orders you’ve had today and tried to report on that from Dynamics NAV? How do you track the orders you ship & invoice on the same day? How do you include a change in value... Continue reading
Posted Apr 25, 2017 at Software Answers
Simple management of pricing & promotions – from admin through to sales in the Consumer Packaged Goods (CPG) industry. Having the right pricing mechanism to drive sales can always be a dilemma in the workplace. How can you make this... Continue reading
Posted Apr 21, 2017 at Software Answers
According to a recent Aberdeen Report “What do Manufacturers look in an ERP solution, March 2017, 50% of the manufacturers surveyed citied “Ease of Use” as the top criteria for selecting an ERP solution – maybe somewhat surprisingly ahead of... Continue reading
Posted Apr 12, 2017 at Software Answers
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Whilst your existing accounting solution has served you well to-date, as your business grows, it may not be able to keep up. There are normally tell-tale signs you’ve hit your limits with your current systems and when those signs start... Continue reading
Posted Apr 5, 2017 at Software Answers
With our proliferation of development databases for our Dynamics Additions products, creating a Microsoft Dynamics NAV user for the current Windows user is something that I do relatively frequently. Combining as it does my twin passions for NAV and PowerShell... Continue reading
Posted Mar 9, 2017 at Software Answers
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Customer expectations are rising and will continue to do so at a rapid rate. The result of this is that more and more pressure is being placed on organisations to meet these rising expectations. Customers are no longer influenced on... Continue reading
Posted Feb 21, 2017 at Software Answers
Meeting demands for EDI and online ordering… One of the challenges facing the CPG industry is time consuming, complex, manual processes for EDI and eCommerce. You need to provide a quick turnaround, whilst also making it easy for your retailers... Continue reading
Posted Feb 20, 2017 at Software Answers
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Your Data is a Valuable Strategic Asset Customer expectations are rising and will continue to do so rapidly. As such, more and more pressure will be put on organisations to continue to improve and innovate in order to meet these... Continue reading
Posted Feb 3, 2017 at Software Answers
We all aim to use sophisticated technology, try to remain flexible and responsive, source the best components – but parts of the B2B industry are still missing a trick… In a world where business practices are only getting more complex... Continue reading
Posted Jan 18, 2017 at Software Answers
Social Customer Service is a Huge Opportunity for You In today’s digital world there are various social media platforms, blogs, reviews, forums on which customers’ can talk about your organisation and there is now a growing preference for customers to... Continue reading
Posted Dec 5, 2016 at Software Answers
Demands on Consumer Packaged Goods (CPG) manufacturers and distributors are getting ever higher. Customer expectations are going through the roof – with faster turnaround times, more accurate information, ever shorter product cycles and constant innovation becoming almost a pre-requisite for... Continue reading
Posted Dec 2, 2016 at Software Answers
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In our previous articles, we’ve focused on the steps taken to resolve an individual complaint. What’s also important in any service recovery strategy is to use all your complaints to learn and drive improvements to your overall service offering. Your... Continue reading
Posted Nov 23, 2016 at Software Answers
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The objective with all complaining customers it to turn them into happy satisfied customers. To do this, you need to ensure that you are committed to providing them with a great service recovery experience. Managing Your Customers’ Expectations is Crucial... Continue reading
Posted Nov 15, 2016 at Software Answers
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Having captured the complaint, routed it to the best person to deal with it and identified the cause of the issue, it’s time to look at how best to resolve the complaint. Empower Your Employees to Own the Customer Experience... Continue reading
Posted Nov 8, 2016 at Software Answers
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In the previous article, we covered how CRM can help you capture complaints effectively. Having captured the complaint in the system the next step is to identify what has gone wrong and the best person or team to resolve the... Continue reading
Posted Nov 1, 2016 at Software Answers
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Complaints Are a Gift - Make the Most of Them! When customers complain to you they are not just sharing their pain points with you, they are giving you valuable insight into how to make your products or service better... Continue reading
Posted Oct 27, 2016 at Software Answers