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Claire Rose
Wolverhampton
Marketing Manager at Technology Management.
Recent Activity
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We’ve been named by Great Place to Work® as one of the UK’s Best Workplaces™ in the medium business category for 2017, - and I couldn’t be prouder of our team! This is the first time we’ve submitted an entry... Continue reading
Posted May 4, 2017 at Software Answers
Every wondered the value of orders you’ve had today and tried to report on that from Dynamics NAV? How do you track the orders you ship & invoice on the same day? How do you include a change in value... Continue reading
Posted Apr 25, 2017 at Software Answers
Simple management of pricing & promotions – from admin through to sales in the Consumer Packaged Goods (CPG) industry. Having the right pricing mechanism to drive sales can always be a dilemma in the workplace. How can you make this... Continue reading
Posted Apr 21, 2017 at Software Answers
According to a recent Aberdeen Report “What do Manufacturers look in an ERP solution, March 2017, 50% of the manufacturers surveyed citied “Ease of Use” as the top criteria for selecting an ERP solution – maybe somewhat surprisingly ahead of... Continue reading
Posted Apr 12, 2017 at Software Answers
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Whilst your existing accounting solution has served you well to-date, as your business grows, it may not be able to keep up. There are normally tell-tale signs you’ve hit your limits with your current systems and when those signs start... Continue reading
Posted Apr 5, 2017 at Software Answers
With our proliferation of development databases for our Dynamics Additions products, creating a Microsoft Dynamics NAV user for the current Windows user is something that I do relatively frequently. Combining as it does my twin passions for NAV and PowerShell... Continue reading
Posted Mar 9, 2017 at Software Answers
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Customer expectations are rising and will continue to do so at a rapid rate. The result of this is that more and more pressure is being placed on organisations to meet these rising expectations. Customers are no longer influenced on... Continue reading
Posted Feb 21, 2017 at Software Answers
Meeting demands for EDI and online ordering… One of the challenges facing the CPG industry is time consuming, complex, manual processes for EDI and eCommerce. You need to provide a quick turnaround, whilst also making it easy for your retailers... Continue reading
Posted Feb 20, 2017 at Software Answers
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Your Data is a Valuable Strategic Asset Customer expectations are rising and will continue to do so rapidly. As such, more and more pressure will be put on organisations to continue to improve and innovate in order to meet these... Continue reading
Posted Feb 3, 2017 at Software Answers
We all aim to use sophisticated technology, try to remain flexible and responsive, source the best components – but parts of the B2B industry are still missing a trick… In a world where business practices are only getting more complex... Continue reading
Posted Jan 18, 2017 at Software Answers
Social Customer Service is a Huge Opportunity for You In today’s digital world there are various social media platforms, blogs, reviews, forums on which customers’ can talk about your organisation and there is now a growing preference for customers to... Continue reading
Posted Dec 5, 2016 at Software Answers
Demands on Consumer Packaged Goods (CPG) manufacturers and distributors are getting ever higher. Customer expectations are going through the roof – with faster turnaround times, more accurate information, ever shorter product cycles and constant innovation becoming almost a pre-requisite for... Continue reading
Posted Dec 2, 2016 at Software Answers
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In our previous articles, we’ve focused on the steps taken to resolve an individual complaint. What’s also important in any service recovery strategy is to use all your complaints to learn and drive improvements to your overall service offering. Your... Continue reading
Posted Nov 23, 2016 at Software Answers
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The objective with all complaining customers it to turn them into happy satisfied customers. To do this, you need to ensure that you are committed to providing them with a great service recovery experience. Managing Your Customers’ Expectations is Crucial... Continue reading
Posted Nov 15, 2016 at Software Answers
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Having captured the complaint, routed it to the best person to deal with it and identified the cause of the issue, it’s time to look at how best to resolve the complaint. Empower Your Employees to Own the Customer Experience... Continue reading
Posted Nov 8, 2016 at Software Answers
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In the previous article, we covered how CRM can help you capture complaints effectively. Having captured the complaint in the system the next step is to identify what has gone wrong and the best person or team to resolve the... Continue reading
Posted Nov 1, 2016 at Software Answers
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Complaints Are a Gift - Make the Most of Them! When customers complain to you they are not just sharing their pain points with you, they are giving you valuable insight into how to make your products or service better... Continue reading
Posted Oct 27, 2016 at Software Answers
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We want your customers to have the best possible experience – even when things go wrong. Read through our 5-part series to help delight your customers with the help of Dynamics CRM. Emotions Drive Decisions in Business Emotions drive our... Continue reading
Posted Oct 25, 2016 at Software Answers
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Object oriented programming has the concept of function overloading, that is, an object can have multiple functions with the same name as long as their signatures (the combination of parameters and return value) are different. This allows an object to... Continue reading
Posted Aug 17, 2016 at Software Answers
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PowerShell variables are very accommodating creatures. You can assign any value to them and the variable will automatically store it in an appropriate data type. This is great 99% of the time - you can throw the result of any... Continue reading
Posted Aug 5, 2016 at Software Answers
In my experience Arrays in Jet Reports are a useful but underutilised tool, probably because of the terminology used and concepts which are not familiar to most Jet Report designers. So in this article I aim to clarify what Arrays... Continue reading
Posted Aug 2, 2016 at Software Answers
Microsoft Dynamics NAV 2016 introduced events, and a big change it was too. If we want to execute some code when something happens in the standard application we can do so without changing any standard code – as long as... Continue reading
Posted Jul 12, 2016 at Software Answers
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A quick Windows Explorer tip for you. If you do much work with NAV objects, exporting, comparing, merging, upgrading etc. then no doubt you work with PowerShell and .delta files a lot. You do use PowerShell, right? If not, you... Continue reading
Posted Jun 22, 2016 at Software Answers
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Ah yes, “The Cloud”. It’s such a ubiquitous concept, mentioned in just about every IT context you can think of. However, it’s often pretty vague and can leave you wondering what on earth people are actually talking about and why... Continue reading
Posted Apr 14, 2016 at Software Answers
As the Chancellor of the Exchequer completes the delivery of his March 2016 Budget, and the business community take time to digest and understand the implications, James Crowter, Managing Director of Technology Management has a few initial thoughts himself on... Continue reading
Posted Mar 29, 2016 at Software Answers