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Rick Ross
Dublin, OH
President of Ross Software Corporation a business consulting and software development firm
Recent Activity
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A genius. The eureka moment. Mention innovation and that's the model that probably comes to mind. But what if the model's wrong? Observations of innovation show that it is and how a replacement model can transform your team's efforts. Continue reading
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MOOCs are poised to disrupt higher education. This in-progress transformation offers lessons for innovators. Learn how metrics play a role in the outcome. Continue reading
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While it seductively appeals to our logically-tuned minds, the concept of accountability fails to factor in how people react to it. Should accountability be the focus of your management efforts? Continue reading
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Amazon claims to be "Earth's Most Customer-Centric Company". At least one book suggests "Employees First, Customers Second". Does an organization have to choose? What about catering to both groups? What about everyone else? Continue reading
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How does your organization manage the ideas it generates and finds? The answer, more than any other factor, may contribute to an organization’s long term viability. Learn how to ensure valuable ideas aren't lost. Continue reading
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Performance reviews are widely used, but are they an outdated edifice that does more harm than good? Learn how to replace them in a manner that positively impacts employee engagement. Continue reading
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Many are thrust into their first management position with great fanfare, but without any idea of how to be effective. From family businesses to major corporations, there's an epidemic of manager's who, instead of enhancing results, leave their team members miserable and disengaged. Learn how to avoid the problem. Continue reading
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How does redundant communication impact a manager's effectiveness? How can leaders use an awareness of messages to identify opportunities? Continue reading
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Is your company too successful to bother with what's next? Continue reading
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Virtual meetings offer significant advantages over those held in a physical space. Instead of considering them suboptimal, companies must learn how they can reap the substantial benefits offered by this rapidly evolving communication space. Continue reading
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Why do so many employees feel undervalued? Most managers think that they listen. Most employees think their managers don't. Here's what to do about it. Continue reading
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How do you purposefully mimic the painful effect caused by an accidental setback and why would you want to? Continue reading
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What questions best support the process of goal definition? Whether for an individual or an organization, a typical list might include the following: Is the goal realistic? What are the specific steps required to reach it? Is the expected result clear? Have we adequately accounted for foreseeable obstacles? Does it... Continue reading
Affirmative answers to the question "Can you make a mistake around here?" strongly correlate with innovative environments. This connection is easy to explain. An openness to ideas and mistakes, directly corresponds to employee engagement and job satisfaction.
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Is altering a goal or halting work towards it a failure? A myriad of oft-repeated adages would lead us to believe that anything varying from the predefined result is a breach of accountability ("Do what you say you're going to do.") or abject failure. There's no doubt that, in many... Continue reading
Thank you for writing about this important, but underutilized idea. The history of innovation and invention is replete with examples that support the efficacy of your suggestions for harnessing innovation. Anesthesia was first used as a sideshow attraction until a doctor realized it's medical potential. For a more recent example see my post: Innovation - One Key Catalyst http://www.rickrossbusinessblog.com/2010/10/innovation_one_key_catalyst.html
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and so does an organization: Employees Customers Vendors Owners or Shareholders Each group is part of a system. The obvious common denominator: People And people have an unexpressed but chronically underserved need: To be valued Balance is achieved when each group values the other groups to which they do not... Continue reading
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The TV show Undercover Boss, provides a weekly reminder of the power of directly experiencing an employee's world. No monthly report will ever deliver this critical perspective. Of course, there are other people whose experience is every bit as critical to a company's success - its customers. Shouldn't CEOs be... Continue reading
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Combinatory play seems to be the essential feature in productive thought ~ Albert Einstein No combination has such volatile innovative potential as that which ignites when expertise from disparate disciplines collides. As an example, what do cartography and mammography have to do with one another? The former influenced improvements in... Continue reading
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For your next business agreement, do you really need an attorney or will you be better served by establishing open communication and a clear agreement that preempts problems? Continue reading
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Need to solve a problem? Business education, whether it's through formal channels, books or consultants, has a strong bias. Thinking - careful consideration and analysis - is touted as the best tool for the job. If a mistake is made, it must be that the thought process was insufficient. Unfortunately,... Continue reading
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“Success is not final, failure is not fatal: it is the courage to continue that counts” – Winston Churchill If you're not moving forward, you're moving backward. Two Definitions of Success Companies have an unspoken definition of success that leans toward one of two non-exclusive paradigms. Relative - Are we... Continue reading
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Most of the successful people I've known are the ones who do more listening than talking.- Bernard Baruch Story #1 A group of executives sits at a conference table intent on solving a problem that's threatening the company's operations. Employee turnover is excessive and the problem is getting worse. Hours... Continue reading
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Several years ago, I met with a company president who was about to become a new client. He seemed polite enough. I detected a bit of a brusque edge, but it didn't seem significant. Over the next few visits, I began meeting the company's employees. All seemed competent and personable,... Continue reading
Author's note: I have no affiliation or business relationship with any of the companies mentioned in this article. Several technologies are poised to transform your business and your life. Some have been around for years, languishing in the background as awkward youngsters waiting to grow up. Others will likely sell... Continue reading