Hi The Big O, I appreciate your comments and your defense of a company you like to do business with. However, it's not as simple as you think. 1) Newegg.com decides fraud protection on their site. Not the credit card companies. Weak site fraud protection = more fraud. My wife's Amex got compromised. I put a lot more value in Amex's fraud protection then Newegg.com 2) Newegg.com refuses the return even after I called into complain. I spoke to supervisors and got the same awful customer service. If they are such a great company why do they refuse a return that was already credited back? Based on my experiences and countless other people's similar experiences, they are a bad company. They don't take fraud seriously. They don't care. You obviously enjoy their services and have had no issues. That's great. Me and other people impacted by similar fraud practices, disagree and won't don't business with them EVER again (I blocked their charges on all of our Amex cards). Finally, if your defense of Newegg.com is so great, why were your googling Newegg.com scam to get here? PardonMyFrench, Eric

Alex, You make fair comments but I want to point out again the following: - Do you not find it odd that a lot of people end up with the same issue? Why isnt this happening to Best Buy in your example? - Why are the items when properly returned rejected by Newegg? Don't you find that odd? It's using their own return policy. - Newegg no matter how much you want to defend them, is the one that decides their return policy, their security, their fraud protection. They do have responsibility otherwise, why would any of these companies have any security what so ever? Facts are, they do make all of these decisions and they are based on cost factors. Based on all of the above, don't you think that maybe the reason the same scam is repeated over and over, plus the email scams repeated over and over, is because hackers and unscrupulous types have figured out that Newegg.com is an easy target? The scams happen to Newegg.com because they are an easy target. Their security is weak. Their return policy is bad. Thanks for your comments. Eric

Hey Cybro, That's my point to Omar. Why do these things "happen" to Newegg if they have such great anti fraud tech? Answer is they don't. Or someone is scamming them from the inside. Good luck, Eric