TypePad HTML Email Hi Very Disappointed with ATX This is exactly the type of reaction I had when I left ATX. I see that they still have not solved their many problems. I am sure we both expected much better, since CCH supposedly has a good high-end product. However, I now believe that CCH is only using ATX to try to get increased sales. Sage also once justified the purchase of Peachtree in this way. In both cases, I believe the bad handling of low-end products caused many adverse reactions to the entire company. I do not know what type of paradise we might expect from professional tax software. However, Drake gives us something is much better than any tax software paradise that most of us could possibly imagine. Drake does this is by answering support calls in NINE SECONDS OR LESS, even on April 15. It also ONLY employs tech support agents that can solve problems FAST, immediately or a few seconds after you send them your tax return. All this is only $1,500 a year, less discounts. Mike Block QuickBooks CPA 954-903-7250 Best QuickBooks CPA Inc 888-503-8677; Fax 954-566-7541 Intuit paid me to make QuickBooks better! http://www.QuickBooks-Blog.com/ http://blocktax.com/ http://quickbooks-add-ons.com/ http://twitter.com/MikeBlockCPA

TERIBLE VEND - XERO DEFECT FIXED I over-dramatized above because an associate did not involve me quickly, Vend did not answer in a day and it is an insane time of year for CPAs. Peter Wen, an excellent Xero San Francisco CPA, quickly called and wrote repeatedly. He found a Vend button, next to invoiced sales tax, to quickly and easily delete tax. He also made me recall my 40 year old workaround. Create one billable item for each rate, with no inventory quantity tracking. Use names like VA Sales Tax, NC sales and so forth. Price each at one rate (.07, 08, ...). Enter one, with the invoice total as the quantity. This instantly gives you any tax you need. Right after I realized this I got a nice long email from Nick Houldsworth (nick@vendhq.com), copied to 5 other Vend people. It said Vend will have Tax Groups for Canadian provinces this week and the U.S. tax changes we want soon (no ETA). By then I also realized that U.S. taxes are very different from the uniform GST or VAT taxes in New Zealand, Australia and the UK. We can even use several Vend stores, with an inexpensive Bizelo add-on, for multi- location sales and inventory. I will gladly help others having problems. Try to have more patience than I did. http://www.linkedin.com/groupItem?view=&gid=1415817&type=member&item=229525599&commentID=129720537&report%2Esuccess=8ULbKyXO6NDvmoK7o030UNOYGZKrvdhBhypZ_w8EpQrrQI-BBjkmxwkEOwBjLE28YyDIxcyEO7_TA_giuRN#commentID_129720537

Here is my follow up: Hi Josh I am wildly happy at how quickly you and Xero support respond and what a terrific job everyone there does. I was a QuickBooks insider for about 12 years, with countless fast email exchanges to two CEOs and their top assistants. Despite this, I can guarantee that QuickBooks would not have made an actual video or other correction as fast as you did. Mike Block --------------------------------------- Josh quickly responded Thanks for the great feedback Mike. That's really nice to hear and I'll share that with the team. The video is all fixed now including the contact fields. Kind Regards Josh