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Chris Boue
Cincinnati, OH
Experienced CEO and senior leader in healthcare technology, product and service companies
Recent Activity
In the world of mountain climbing, it is well-known that those that race to the top as quickly as possible without taking the necessary steps are doomed to fail. Thinning oxygen levels coupled with harsh conditions at high altitude compel successful climbers to take the right gear and acclimate at base camp. Similary, it can be overwhelming to try to throw yourself headfirst into the world of EMRs without taking stock and adjusting to the new system. Preperation minimizes the risks involved in the ascent toward the ultimate goal, as it has for generations of mountain climbers. In 2009, Congress... Continue reading
Posted Aug 1, 2012 at The Driving Force
Chris Boue added a favorite at Seth's Blog
Mar 9, 2012
Chris Boue is now following Seth Godin
Mar 9, 2012
One of the greatest of the 16th century explorers was Hernando Cortez. While no model for humanity, what he lacked in moral character, he made up for in anecdotes for leaders. In the spring of 1519, Cortez took an armada of 11 ships carrying 508 men from Cuba to the Eastern shore of Mexico just beyond the Yucatan peninsula. The expedition was to create a Spanish settlement by conquering the inhabitants and taking their riches. What they found was a hostile, treacherous land, and indigenous Aztecs who practiced human sacrifice and cannibalism. After 5 months of being on the foreign,... Continue reading
Posted Dec 5, 2011 at The Driving Force
I wanted to say a heartfelt thank you to all the staff, customers, and investors who have traveled the CH Mack journey with me over the last three and a half years. Together, through the toughest economic time since the great depression, we have jointly tripled the size of the company while releasing next generation Healthcare software. For the investors who believed in (and put your money behind) the vision of having a growing company with a market leading solution; for customers who have given us their partnership, feedback, and of course opportunity to serve them; for the company's management,... Continue reading
Posted Aug 8, 2011 at The Driving Force
A while back I was interviewed by the Department of Development on the receptive climate of Ohio to businesses. I believe the Department of Development has added much to our state and entrepreneurial spirit in this region. However, there is an area that we did not cover in the interview that I would like to emphasize: While the Ohio business climate (and most of the US for that matter) is fertile for business investments, too few businesses are really investing. Before my counterparts running businesses decide to unfriend, unlink and generally disavow me, let me explain. Over the last 5... Continue reading
Posted Jun 29, 2011 at The Driving Force
Standards in areas of customer service and customer property-safety set great businesses apart from the pack. We all do business in a consumer-centric society, and there can be no better business trait than clients feeling your organization takes personal care to their needs and desires. I’d like to share two polarizing experiences I’ve had where customer service and property safety played a key role in my future dealings with two separate organizations. I have used airport valet parking at a regional airport for the last several years. In fact, I have seen the service as extremely valuable when having to... Continue reading
Posted Jan 24, 2011 at The Driving Force
I wanted to share my company’s good news. Recently, our company was named on Inc. Magazine’s fourth annual list of America’s fastest-growing private companies, among other companies such as Pandora, 7-Eleven and Radio Flyer, and in December of 2009 we were awarded the Fast 55 award, naming our company one of the fastest growing organizations in the Greater Cincinnati area. “The leaders of the companies on this year’s Inc. 5000 have figured out how to grow their businesses during the longest recession since the Great Depression,” said Inc. President Bob LaPointe. While businesses take great pride in achieving such honors,... Continue reading
Posted Dec 22, 2010 at The Driving Force
New technologies and transition periods are a part of every industry. With these two items, I’ve found, quickly comes insecurities and concerns. Take the resurgence of fear surrounding electronic health records security: A hard drive containing data for 5,418 patients was stolen from The Medical Center at Bowling Green, KY. With this unfortunate act came outcries against electronic healthcare tools and functionalities. I ran an organization that digitized millions of medical records throughout my tenure with the company and have seen all kinds of fear mongering about health information, electronically. In my career in this industry, I have only seen... Continue reading
Posted Dec 14, 2010 at The Driving Force
A few friends of mine have been inviting me to visit the Mid-Ohio Racetrack outside Lexington, Ohio, during their Porsche Car Club (PCA), or sports-car club enthusiast track day. I’ve always wanted to attend; however, there always seems to be some other commitment, demanding my time. Recently, my wife and I decided to try out the fast lane. We approached the pit garages and heard the awesome revving of Porsche engines ready for action; I knew then it was going to be a good time. A beautiful day, sunshine with temperatures in the mid-40s (ok, a bit crisp), and at... Continue reading
Posted Jun 7, 2010 at The Driving Force
In the fall of 1864 President Lincoln sent a letter of condolence to Mrs. Lydia Bixby, a widow who had lost five sons during the Civil War: Dear Madam,-- I have been shown in the files of the War Department a statement of the Adjutant General of Massachusetts that you are the mother of five sons who have died gloriously on the field of battle. I feel how weak and fruitless must be any word of mine which should attempt to beguile you from the grief of a loss so overwhelming. But I cannot refrain from tendering you the consolation... Continue reading
Posted Jun 1, 2010 at The Driving Force
It’s hard to dwindle down all the wisdom that’s come my way, from books I’ve read to others’ business savvy that I’ve used. Recently, I wrote about the topic of best business advice, which included some thoughts from battle-tested leaders in the field. After pondering the possibilities, I’d like to share my favorite quote: “Try not to become a man of success but rather to become a man of value.” — Albert Einstein This business generation seems to be bombarded with a need for constant success. I adopted this quote to remind me that no matter how much outside success... Continue reading
Posted May 26, 2010 at The Driving Force
Recently, I was giving a reference to a company CEO for one of our development engineers. When the CEO and I began talking, he seemed surprised at two things: 1) We would let go of a skilled software engineer. 2) I would give a reference for such a person and take the time to help ensure he gets to his new "home". When questioned about this, I explained my goal was to keep each member of our staff at their “highest and best use” — meaning focused on strategies, goals and activities that a person is uniquely qualified to excel... Continue reading
Posted May 20, 2010 at The Driving Force
I am member of a health industry leaders LinkedIn group that recently asked this question. The responses were revealing about what each executive values: staff, growth, profit, success, personal time, etc. Finding the best business routes can be similar to a military strategy. It’s essential that the leader understands the terrain of the battlefield, the opponents they will face and how best to position themselves for success. To find the armor and weapons for today’s business world, I like to glean wisdom from successful business leaders who are “battle tested”. So much can be learned from both achievements and failures... Continue reading
Posted Apr 23, 2010 at The Driving Force
I've noticed something, and it worries me. Many individuals currently looking for a position, or looking to increase their duties, have halted their desire to progress. Passion — being bold and taking risks — to propel the company forward has been replaced by insecurity and fear. Today's economy has left many unemployed, and those with the blessing of a job are overworked. In the current situation, a naturally skilled person isn't always best for the job. We, as leaders, must understand these dynamics. A top player, who I will refer to as “Tom,” was one of the smartest and sharpest... Continue reading
Posted Apr 5, 2010 at The Driving Force
Although it isn’t a foreign concept to those in the working world, there is an area not generally discussed in business circles that I see to be a critical force, aiding the growth of my organization. It’s a topic people have distanced themselves from because of the tough economic situations of today: Faith. Recently, I wrote about the importance of finding your organization’s real purpose and I want to continue this theme. A while back, I heard a fantastic discussion on planning and execution as it relates to faith called Six by Six. Simple as the points were, their logic... Continue reading
Posted Mar 24, 2010 at The Driving Force
Michael, your point is well taken that publicly traded firms (and potentially all firms) are hurt by their one-minded focus on quarter-to-quarter results. A short-term orientation is bad for any publicly traded company – or any company, for that matter. My view is that Battlefield judgment calls are best executed by a long-term thinker who understands strategic investments and goals, but who executes daily, weekly, monthly, and quarterly, based on the latest data given. This is called many things in business books, from maintaining the core, to keeping your "strategic intelligence". The reality is that most company leaders fall into one of two camps. Either they are over-relying on a strategy session from months and quarters ago, or they are becoming "firefighters," and reacting to the "initiative of the week". The key is to find the correct balance based on your business, current economic conditions, and your willingness to move quickly.
Michael, I wholeheartedly agree with your comments concerning consumer choice, driving cost and service competition. In healthcare, it seems like we have taken the worst parts of government-run entities and capitalism and put them together – so that while we have "choice," there are very little cost and quality determinations to help us with those choices. Certainly, bedside manner and location do factor in but, to improve all our choices, we will need valid data points. At CH Mack, we are working to increase the care of all members and patients served via our software, while hoping the eventual outcome will be a more efficient and effective system with cost and quality transparency.
Chris Boue is now following The Typepad Team
Mar 15, 2010
I was recently asked what I would relate our current healthcare industry to and, after some thought, I said the banking industry of 1982. Walking into a bank branch brought the sounds of shuffling papers and passbook stamps into one’s ears. Exchanges at the bank were neither quick nor efficient, and if their numbers didn’t add up with one’s personal calculations, hours could easily be spent trying to figure out where that one dollar went. To me, this sounds like trying to figure out healthcare paperwork today. In fact, according to a 2008-2009 CDC survey, nearly 66 percent of physicians... Continue reading
Posted Mar 8, 2010 at The Driving Force
I recently posted an article to CH Mack’s internal Wiki page that I wanted to share. It is my belief that businesses must have an overriding purpose to sustain through the tough times. Here is our road to discovering our purpose and affixing to it unwaveringly as we continue day-to-day: Over a year ago, CH Mack’s senior and key leaders took a few weeks to understand and express our purpose. To me, this purpose had to be larger than company growth, providing jobs or even having a return for investors. While these are vital goals – especially in today’s economic... Continue reading
Posted Mar 2, 2010 at The Driving Force
Over the past few decades, there have been a number of upturns and downturns in both the US economy and the IT services arena. The most recent recession has been especially severe for businesses who generally ‘ride the wave of economic fortune’. While it is certainly true that a rising tide lifts all boats, it is also true that a lowering tide forces the Skippers to navigate through what is now being referred to as rough waters. This includes the last recession where CH Mack grew 190% across the last 24 months of the recessionary period. Given this, I thought... Continue reading
Posted Feb 5, 2010 at The Driving Force
Interconnected technologies have allowed an organization’s information from disparate systems to be linked and stored in a single data warehouse. This has allowed for enhanced reporting capabilities – whether it be for internal case management program evaluation and development, or for external reporting to stake holders/licensing and accreditation bodies. The integrated data has also helped in identifying quality issues and ongoing evaluation of interventions implemented. These types of activities help case management organizations, as well as the practice of case management overall, to focus on those activities that will bring the biggest value to the quality of care members receive.... Continue reading
Posted Jan 27, 2010 at The Driving Force
As technology is advancing and becoming implemented, it is significantly changing our daily lives. I have seen ‘real world’ interconnected technology changing the way in which healthcare and people interact on all sides of the board. Our processes are becoming more effective and our information more accessible. When I say ‘real world’ interconnected technology, I mean the ability to connect disparate sources of health information that can be executed with current technology. As this applied technology continues to adapt and grow, we will see even more evolution within health information technology and its solutions. In recent times, technology has enabled... Continue reading
Posted Jan 26, 2010 at The Driving Force
Chris Boue has shared their blog The Driving Force
Jan 26, 2010