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David Lau
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In this episode of tenacious troubleshooting, we are focused on the -97 error. 1. The easy part is finding what the FlexNet error codes mean. It is noted here: http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Common-FlexNet-error-codes.html 2. When this error happens on the license server, just look at the server log file to determine what the... Continue reading
Posted 11 hours ago at Up and Ready
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Recently been troubleshooting deployments for Plant Design Suite 2015. There are some issues that we are working on and one of them is the deployment not installing when AutoCAD Plant 3D OE is included in AutoCAD. The solution is noted in this knowledge article: http://knowledge.autodesk.com/support/plant-design-suite/troubleshooting/caas/sfdcarticles/sfdcarticles/Object-enabler-causes-deployment-of-Plant-Design-Suite-2015-to-fail.html Continue reading
Posted Sep 5, 2014 at Up and Ready
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For customers trying to access the Sketchbook Pro 7.0.4 Update, please wait, it will be up shortly. If you click on the Download button, you will get this error: For additional support resources for Sketchbook, you can go here: https://support.sketchbook.com/hc/en-us Thanks to Giancarlo, Chris & Andy for sharing this tip... Continue reading
Posted Sep 5, 2014 at Up and Ready
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Today's featured Knowledge Article is brought to you by the tenacious troubleshooting guru Jeremy Hanson. If you are installing Revit Extensions for Autodesk Revit 2014 and you will get the following error: Red X: Key not valid for use in Specified State Please check out the following Knowledge Article to... Continue reading
Posted Sep 3, 2014 at Up and Ready
We have been getting some recent Security & Anti-Virus software causing issues with our software from installing or updating. Enjoy! Civil 3D 2015: Security Error when downloading Service Pack 1 [N-Able Security Manager] http://knowledge.autodesk.com/article/Civil-3D-2015-Security-Error-when-downloading-Service-Pack-1 Installation wizard stuck while initializing [Bit Defender Free Edition] http://knowledge.autodesk.com/article/Installation-wizard-stuck-while-initializing Inventor install freezes with a "Placeholder"... Continue reading
Posted Aug 21, 2014 at Up and Ready
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For a user that installs Civil 3D 2015 on their computer when they launch will launch the product, everything will work correctly. When a different user logs on the same computer and starts Civil 3D 2015, they receive CUIX errors, and none of their ribbons or palettes work. Please check... Continue reading
Posted Aug 20, 2014 at Up and Ready
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If you are installing the Building Design Suite Premium or Ultimate 2015, you will get this error when installing Revit 2015. A newer version of this software is already installed. Please check out this Autodesk Knowledge Article to solve your problem: http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Installation-Error-A-newer-version-of-this-software-is-already-installed.html Thanks to Jeremy Hanson and Jeffry Asbury for... Continue reading
Posted Aug 20, 2014 at Up and Ready
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Just an update on this solution because we have had numerous reports in the last couple of weeks that a 3rd party program called Search Protect is causing Application Errors with Autodesk products... http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/The-application-was-unable-to-start-correctly-0xc0000142.html The other cause (same error) is a conflicting DLL that is not digitally signed. You need... Continue reading
Posted Aug 14, 2014 at Up and Ready
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Just an FYI, if you rent Maya, you can use the Mac or Windows version. You just need to choose a browser download of the software. In this example, we are on a Windows computer using Chrome and downloading Maya 2015 for Mac. Thanks to James Phillips for sharing this... Continue reading
Posted Aug 13, 2014 at Up and Ready
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I am downloading this tonight. I didn't even know that it is free and it's valid only between August 8th to August 15th, 2014! https://itunes.apple.com/us/app/sketchbook-pro-for-ipad/id364253478?ls=1&mt=8 https://itunes.apple.com/us/app/sketchbook-mobile/id327375467?ls=1&mt=8 Thanks to Andy Chang for sharing this tip with the community. Continue reading
Posted Aug 12, 2014 at Up and Ready
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I have been using this new awesome tool internally and externally. A picture & video is worth two thousand words! It is also a link on our blog [grey bar]. You can download the software here: http://knowledge.autodesk.com/search-result/caas/CloudHelp/cloudhelp/ENU/123112/files/download-autodesk-screencast-html.html You can access your created videos here: https://screencast.autodesk.com/ Reference: http://upandready.typepad.com/up_and_ready/2014/06/the-basics-of-creating-an-options-file-for-your-license-server.html http://autodesk.blogs.com/between_the_lines/2014/08/what-is-autodesk-screencast.html Continue reading
Posted Aug 12, 2014 at Up and Ready
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If you are trying to install an update using the Autodesk Application Manager and the status is Pending Installation... Please check out this workaround: http://knowledge.autodesk.com/article/When-the-Application-Manager-Autodesk-tries-to-update-Autodesk-software-it-is-stops-at-Pending-Installation Epilogue Please update to the latest version of the Application Manager to resolve this issue. Continue reading
Posted Jul 18, 2014 at Up and Ready
There have been reports of AutoCAD Architecture 2014 & AutoCAD MEP 2014 having some stability issues. Summary: Crashing when switching projects via Project Browser. Crashing when accessing the Structural Member Catalog or the catalog appears blank. Issues began after installing last week’s Microsoft update (July 8, 2014): MS14-037: Security update... Continue reading
Posted Jul 15, 2014 at Up and Ready
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I have noticed that when using Autodesk Network License Manager 11.12, you may need to customize OUR license files to use the non default licensing ports. http://forums.autodesk.com/t5/Installation-Licensing/Port-number-used-for-network-licensing-of-Autodesk-products/td-p/2807352 For example, when configuring Autodesk licensing service with Foundry, ArcGIS or CamWorks, you will need to edit our license files to use a... Continue reading
Posted Jul 10, 2014 at Up and Ready
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If you are installing Autodesk products for the Mac, you will notice that you don't have a redundant license server option. To configure your software to use a redundant server, please check out the solution below: http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Does-the-MAC-installer-for-Autodesk-Alias-2014-support-the-Redundant-License-Server.html Continue reading
Posted Jul 9, 2014 at Up and Ready
This was an interesting scenario, we had identical Dell M6800 Workstations. The system specs are below: Dell M6800 with Nvidia Quadro K4100M/ Intel HD Graphics 4600 with Nvidia Graphics Driver 332.21. When running AutoCAD 2015, one of the systems would have some display issues. It would leave image trails and... Continue reading
Posted Jul 8, 2014 at Up and Ready
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When installing Autodesk Maya with Softimage 2015, you will get an error when using the Maya 2015 product key (657G1). The answer is 977G1 and it is noted here: http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/2015-Product-keys-for-Autodesk-products.html Thanks for Richard Smuck for confirming that this solution worked. Continue reading
Posted Jul 8, 2014 at Up and Ready
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Here are some known issues that will cause a Communication Failure when installing Autodesk software when using the Install Now option. 1. Port Security and Internet Speed http://upandready.typepad.com/up_and_ready/2013/04/general-installation-installing-autodesk-products-from-web-with-install-now-option.html 2. Double clicking on the dowloaded installer (pointer) file. http://upandready.typepad.com/up_and_ready/2013/05/install-now-doesnt-not-mean-install-later.html 3. Running Setup.exe from the "wi" folder. http://upandready.typepad.com/up_and_ready/2014/06/tip-cautodesk-folder-and-install-now.html Continue reading
Posted Jul 4, 2014 at Up and Ready
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I have created this video in a previous blog post on how to create an options file for your license server: https://screencast.autodesk.com/Main/Details/18a3162e-3885-4640-93eb-23294a309395 One of the questions we get is which part of the license code can we use to get an options file to work correctly. The answer is noted... Continue reading
Posted Jul 3, 2014 at Up and Ready
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When launching Civil 3D 2014 and you are get this error: Cannot find the resource string number 3295 in resource AeccUiLand100 You actually can hit OK and AutoCAD will continue to function. Please check out this solution to solve the problem: http://knowledge.autodesk.com/support/autocad-civil-3d/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-Cannot-find-the-resource-string-number-3295-in-resource-AeccUiLand100.html Reference http://forums.autodesk.com/t5/ObjectARX/quot-cannot-find-resource-string-number-3295-in-resource/td-p/4318601 Continue reading
Posted Jul 3, 2014 at Up and Ready
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You have created a Civil 3D 2014 deployment and when installing the software, you are get this error: Error 25541. Failed to open XML file C:\Program Files\Autodesk\Autodek Civil 3D 2014\en-US\UPI\UpiConfig.xml, system error: -2147024786 Please check out the solution here: http://knowledge.autodesk.com/support/autocad-civil-3d/troubleshooting/caas/sfdcarticles/sfdcarticles/When-installing-Civil-3D-2014-there-is-an-error-Failed-to-open-XLM-file-UpiControl-xml.html Continue reading
Posted Jul 3, 2014 at Up and Ready
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This is one tough error to solve on Maya on the Mac: In this case, a bit of luck was needed to find out the solution. Please check it out here: http://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Using-Maya-with-Sonnect-Thunderbolt-Sonnect-Echo-Express-Chassis-causes-crash.html Thanks to Gary Jaeger for confirming that this solution worked and Jeffry Asbury for his tenacious troubleshooting skills. Continue reading
Posted Jun 20, 2014 at Up and Ready
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Way back, the Educational version of AutoCAD would add a EDU plot stamp to ensure that the EULA was followed. Back then, there was no way to remove it. To remove the Plot Stamp, please check out the solution below: http://knowledge.autodesk.com/support/autocad-lt/troubleshooting/caas/sfdcarticles/sfdcarticles/Educational-Plot-Stamp-Removal-Issues.html Reference http://upandready.typepad.com/up_and_ready/2012/04/quick-start-some-tips-when-using-installing-commercial-and-edu-versions-of-our-software.html Continue reading
Posted Jun 20, 2014 at Up and Ready
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Here is an interesting problem, we recently got this into Product Support: Where is Revit 2015? It is not in the list because the installation is on a 32 bit operating system. The system requirements for Revit and the Building Design Suite Premium are noted below: Revit 2015 http://knowledge.autodesk.com//support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/System-requirements-for-Autodesk-Revit-2015-products.html Building... Continue reading
Posted Jun 19, 2014 at Up and Ready
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There are two versions of ReCap 2015 out there, -- v 1.3.2.500 and v 1.3.1.39. The reason for this is that ReCap ships with suites (earlier v 1.3.1.39), and also is available for download on the Autodesk Recap Home page (later v 1.3.2.500). Please review this blog post for details:... Continue reading
Posted Jun 16, 2014 at Up and Ready