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David Lau
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If you are getting this error when deploying Autodesk Fabrication products: Please check out the following article: http://knowledge.autodesk.com/support/fabrication-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Installation-The-copy-functions-cannot-be-used.html Jeremy Hanson, technical guru has shared his expertise again. Continue reading
Posted 4 days ago at Up and Ready
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Please check out the following article: http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/How-do-I-create-a-deployment-of-Revit-2015-R2-with-the-UR7.html What is confusing is the name of the browser downloaded file: Autodesk_Revit_Architecture_2015_R2.sfx.exe This file name has R2 in it it but it does not have the Revit 2015 R2 enhancement, you need to download it in the Product Enhancements section in our Autodesk... Continue reading
Posted 4 days ago at Up and Ready
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We have been keeping our Browser Download files in the 4 GB range. To have a better user experience for 2016 products, the downloads now have a max size limit of 2 GB. This means that you need to download more parts but hopefully, it will not get corrupted. http://upandready.typepad.com/up_and_ready/2014/05/tip-browser-download-file-sizes-error-file-corrupted-error.html... Continue reading
Posted 5 days ago at Up and Ready
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All the UR7 updates for every Revit 2015 family of products is noted here: http://revit.downloads.autodesk.com/download/2015RVT_RTM/UR7/Autodesk_Revit2015UR7_A360_CollaborationforRevit_v4_downloadlinks.htm Continue reading
Posted 5 days ago at Up and Ready
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*AKN = Autodesk Knowledge Network http://knowledge.autodesk.com/customer-service/installation-activation-licensing/get-ready/find-serial-number-product-key/product-key-look I used to do it on the blog so it appears that this post is now redundant: http://upandready.typepad.com/up_and_ready/2012/07/product-keys-for-autodesk-software.html Continue reading
Posted 6 days ago at Up and Ready
One our technical gurus [Jeremy Hanson] was troubleshooting an AutoCAD crashing at startup issue. He used WinDBG to analyse the dump file (acminidump.dmp) to get the answer. The basics of using WinDBG is noted here: http://www.techrepublic.com/blog/windows-and-office/how-do-i-use-windbg-debugger-to-troubleshoot-a-blue-screen-of-death/ In this case the WinDBG mentioned a problem with this DLL: ObsBaseAgent64.dll and it... Continue reading
Posted 7 days ago at Up and Ready
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For Maya 2016, the mental ray renderer is now a separate install and it can be downloaded here: http://knowledge.autodesk.com/support/mental-ray/downloads/caas/downloads/content/mental-ray-plugin-for-maya-2016.html Thanks to Karen Snow for sharing this tip with the community. Continue reading
Posted Apr 16, 2015 at Up and Ready
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If you have bought Desktop Subscription for AutoCAD on Windows and you want to use it on the Mac, please check out this article: http://knowledge.autodesk.com/support/autocad-lt/troubleshooting/caas/sfdcarticles/sfdcarticles/Autocad-LT-on-MAC-will-not-authenticate-rental-properly-and-keeps-asking-to-activate.html Continue reading
Posted Apr 10, 2015 at Up and Ready
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1. Log in to https://manage.autodesk.com 2. Select your product and expand the widget to view your serial numbers: http://upandready.typepad.com/up_and_ready/2012/10/understanding-licenses-on-subscription-and-not-on-subscription.html 3. Click on CONTRACTS & ORDERS, then your contract. The Contract should show up and you can view the Seats column. Continue reading
Posted Apr 8, 2015 at Up and Ready
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We have been getting some interesting Antivirus articles (solutions) recently with the 2016 release of our products. Please check out the following article from Jeremy Hanson [Technical Guru]: http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-Internal-Error-Sequence-Error-reading-initial-allocation-list.html Reference http://upandready.typepad.com/up_and_ready/2014/08/quick-start-security-anti-virus-software.html Continue reading
Posted Apr 8, 2015 at Up and Ready
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Here is another issue and solution if you are using Webroot SecureAnywhere software: http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Launching-AutoCAD-LT-from-Start-menu-will-cause-this-error-Run-Setup-exe-to-install-AutoCAD-LT-2016-English.html Reference http://upandready.typepad.com/up_and_ready/2015/04/autodesk-software-webroot-secureanywhere-error-1308.html Continue reading
Posted Apr 8, 2015 at Up and Ready
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Please check out this solution if you have this symptom, this error will happen if you are using Install Now or a Browser download installation of Autodesk software: Please check out this article: http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Error-1308-error-with-Webroot-Anywhere-Anti-Virus-Software.html Thanks to Jared S. for confirm that this solution worked. Reference: http://upandready.typepad.com/up_and_ready/2014/08/quick-start-security-anti-virus-software.html Continue reading
Posted Apr 7, 2015 at Up and Ready
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If are are getting this error: Please check out this article: http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Autodesk-Shape-Modeling-Plug-in-for-Rhino-crashes-right-after-entering-activation-code-and-an-Autodesk-component-has-stopped-working.html Thanks to James B. for confirming that this solution worked! Continue reading
Posted Mar 30, 2015 at Up and Ready
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We recently published some info on distributed licensing this week and we are using the Autodesk Knowledge Network (AKN) to keep them up-to-date. For this scenario, customers were wondering why a product is going to use a particular license server in a licensing pool. It appears to be random but... Continue reading
Posted Mar 27, 2015 at Up and Ready
I wrote this solution...A long time ago in a galaxy far, far away.... http://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Lmutil-error-lib64ld-lsb-x86-64-so-3-bad-ELF-interpreter.html Continue reading
Posted Mar 24, 2015 at Up and Ready
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We have been getting a spike of cases for downloading AutoCAD and the default language used. Please check out this image for details on how to download different languages of the software if it is available in your GEO. Continue reading
Posted Mar 24, 2015 at Up and Ready
I recently found this forum post very helpful: http://forums.autodesk.com/t5/installation-licensing/network-issues-related-to-activation-and-licensing/m-p/5405789#U5405789 I have also published an internal solution pending confirmation from customers. Continue reading
Posted Mar 23, 2015 at Up and Ready
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Solving problems sometimes involves peeling the layers one at time like an onion. This is reference to the onion in this relative obscure movie: Dark City [Spoiler Alert]. 1. We analysed the installation log file and there was a problem with VCRedist so we hacked it out from setup.ini file.... Continue reading
Posted Mar 12, 2015 at Up and Ready
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You learn something new every day! I never even have heard of AppLocker and it's affect [i.e. security] on deployments. Please check out the article below for details: http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/The-installation-is-forbidden-by-system-policy-Contact-your-system-administrator-566-8530.html Thanks to Matt Fieder for sharing this tip with the community. Continue reading
Posted Mar 10, 2015 at Up and Ready
In this episode of tenacious troubleshooting, I was assisting a customer that was having issues accessing the Online help for AutoCAD Electrical 2015. When the user tried to install the AutoCAD Electrical Offline Help, it didn't work because of VCRedist problem so we hacked it out from the setup.ini using... Continue reading
Posted Mar 10, 2015 at Up and Ready
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Just a quick FYI on some installing and uninstalling the Autodesk Application Manager: Deployment - Installing In this article, search for: What if I don’t want to include Autodesk Application Manager in our network deployments? http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Autodesk-Application-Manager-FAQ.html To easily hack the setup.ini file, you can watch this video example of hacking... Continue reading
Posted Mar 9, 2015 at Up and Ready
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Buried in one of the blog posts for installing software on Windows 7, is this tip: Microsoft Fix It tool on How to enable Windows Installer logging. http://support.microsoft.com/kb/223300 We used to use this workflow which is a bit more labour intensive: http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Enabling-verbose-logging-for-installation-issues.html Another time saving Microsoft Fix It Tool on... Continue reading
Posted Mar 5, 2015 at Up and Ready