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David Lau
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We recently published some info on distributed licensing this week and we are using the Autodesk Knowledge Network (AKN) to keep them up-to-date. For this scenario, customers were wondering why a product is going to use a particular license server in a licensing pool. It appears to be random but... Continue reading
Posted 3 days ago at Up and Ready
I wrote this solution...A long time ago in a galaxy far, far away.... http://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Lmutil-error-lib64ld-lsb-x86-64-so-3-bad-ELF-interpreter.html Continue reading
Posted 6 days ago at Up and Ready
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We have been getting a spike of cases for downloading AutoCAD and the default language used. Please check out this image for details on how to download different languages of the software if it is available in your GEO. Continue reading
Posted 6 days ago at Up and Ready
I recently found this forum post very helpful: http://forums.autodesk.com/t5/installation-licensing/network-issues-related-to-activation-and-licensing/m-p/5405789#U5405789 I have also published an internal solution pending confirmation from customers. Continue reading
Posted 7 days ago at Up and Ready
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Solving problems sometimes involves peeling the layers one at time like an onion. This is reference to the onion in this relative obscure movie: Dark City [Spoiler Alert]. 1. We analysed the installation log file and there was a problem with VCRedist so we hacked it out from setup.ini file.... Continue reading
Posted Mar 12, 2015 at Up and Ready
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You learn something new every day! I never even have heard of AppLocker and it's affect [i.e. security] on deployments. Please check out the article below for details: http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/The-installation-is-forbidden-by-system-policy-Contact-your-system-administrator-566-8530.html Thanks to Matt Fieder for sharing this tip with the community. Continue reading
Posted Mar 10, 2015 at Up and Ready
In this episode of tenacious troubleshooting, I was assisting a customer that was having issues accessing the Online help for AutoCAD Electrical 2015. When the user tried to install the AutoCAD Electrical Offline Help, it didn't work because of VCRedist problem so we hacked it out from the setup.ini using... Continue reading
Posted Mar 10, 2015 at Up and Ready
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Just a quick FYI on some installing and uninstalling the Autodesk Application Manager: Deployment - Installing In this article, search for: What if I don’t want to include Autodesk Application Manager in our network deployments? http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Autodesk-Application-Manager-FAQ.html To easily hack the setup.ini file, you can watch this video example of hacking... Continue reading
Posted Mar 9, 2015 at Up and Ready
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Buried in one of the blog posts for installing software on Windows 7, is this tip: Microsoft Fix It tool on How to enable Windows Installer logging. http://support.microsoft.com/kb/223300 We used to use this workflow which is a bit more labour intensive: http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Enabling-verbose-logging-for-installation-issues.html Another time saving Microsoft Fix It Tool on... Continue reading
Posted Mar 5, 2015 at Up and Ready
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Please check out this article for more details: http://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticles/Select-File-dialog-in-Yosemite-crashes-AutoCAD-for-Mac.html Continue reading
Posted Mar 5, 2015 at Up and Ready
Please check out this solution: http://knowledge.autodesk.com/article/Maya-LT-2015-SP3-runs-too-slow-on-Windows-8-1 The workflow is also noted here: http://forums.autodesk.com/t5/maya-lt-general/selection-performance-issue-with-maya-lt-2015-sp3/m-p/5527396#M1315 Continue reading
Posted Mar 4, 2015 at Up and Ready
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We have just updated our Network License Tools (NLM) to 11.12.1.4. It can be downloaded here: www.autodesk.com/licensetools. If you decide to upgrade, please follow this workflow: http://upandready.typepad.com/up_and_ready/2014/01/laws-always-update-your-network-license-manager-with-each-release.html Reference http://upandready.typepad.com/up_and_ready/2011/11/quick-start-setting-up-a-license-server.html Just a note that the 11.12 version of NLM was actually running in dual mode IPv4/IPv6 as noted in the log... Continue reading
Posted Feb 27, 2015 at Up and Ready
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Just an FYI, the realm of Roaming Profiles is not supported by Autodesk due to the differences of setup for each network at each of site. For sites that have mastered this setup for Autodesk Civil 3D 2015, please note the following solutions: http://knowledge.autodesk.com/support/autocad-civil-3d/troubleshooting/caas/sfdcarticles/sfdcarticles/Support-for-roaming-profiles-in-AutoCAD-Civil-3D.html http://upandready.typepad.com/up_and_ready/2014/12/autocad-civil-3d-2015-blank-ribbon-au-updated-workflow.html One of the programs that... Continue reading
Posted Feb 26, 2015 at Up and Ready
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I recently solved a really old case last week in which Maya 2015 SP5 on Linux would not auto-activate, even though you have an internet connection. This week, the issue came up again but in EMEA. The solution is quite easy, you just need to run this hotfix: http://knowledge.autodesk.com/support/autocad/downloads/caas/downloads/content/autodesk-licensing-hotfix-poodle-ssl-v3-vulnerability-cve-2014-3566.html If... Continue reading
Posted Feb 24, 2015 at Up and Ready
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If you use Revit 2014 with the Globe Link for Autodesk Revit 2014 [Release Date: 2013-05-03], please note the following article if you get an error that you need the Google Earth.msi file. http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Revit-2014-and-Configuring-Globelink-Addon-5-x.html Thanks to Amy Nowacki for confirming that this solution worked. Continue reading
Posted Feb 23, 2015 at Up and Ready
For users of Autodesk products [2014/2015] using Desktop Subscription, please download and install this hotfix ASAP: http://knowledge.autodesk.com/support/autocad/downloads/caas/downloads/content/autodesk-licensing-hotfix-poodle-ssl-v3-vulnerability-cve-2014-3566.html For more information on the importance of the update, please go here: http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Desktop-Subscription-customers-unable-to-log-in-due-to-POODLE-SSL-v3-vulnerability-fix.html Reference http://upandready.typepad.com/up_and_ready/2014/11/quick-start-setting-up-your-autodesk-desktop-rental-software.html Continue reading
Posted Feb 23, 2015 at Up and Ready
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Autodesk products work best with the Professional GPUs (Graphics Processor Unit). There are some instances in which you can get adequate performance on Consumer GPUs but be prepared from some drawbacks. i.e. intermittent crashing, display issues, etc. Nvidia Geforce (Consumer CPU) vs Nvidia Quadro (Professional GPU) AMD Radeon (Consumer GPU)... Continue reading
Posted Feb 23, 2015 at Up and Ready
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I used to support Maya way back and when Maya crashes, the #1 tip is to solve the problem was to use Maya with default preferences. The location of the Maya preferences is noted in this article. ENHANCED TIP: Please rename the preferences instead of deleting them! "I would like... Continue reading
Posted Feb 18, 2015 at Up and Ready
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During our recent Webinar on Setting up a license server on Mac and Linux, we were able to set up an automatic restart of the license server the easy way on Mac OS X. Please check out the article below: http://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-start-license-server-on-Mac-OS-X-automatically.html Please check out our Webinar at: https://www.youtube.com/watch?v=RK2EUX9dN1o&list=PL_6ApchKwjN8QmecyK-Hb8vJ8zIgyqj7d&index=14 Thanks to... Continue reading
Posted Feb 17, 2015 at Up and Ready
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We just recently published this solution: http://knowledge.autodesk.com/article/AutoCAD-Electrical-Persistant-flickering-in-the-grid Thanks to Brad Sexton for sharing this tip with the community. Reference http://upandready.typepad.com/up_and_ready/2014/08/quick-start-security-anti-virus-software.html Continue reading
Posted Feb 13, 2015 at Up and Ready
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A technical discussion hosted by the Autodesk Product Support team and brought to you by Subscription Services. The basic format is a 20 - 40 min period of in-depth topic discussion with questions fielded during the presentation, where the remainder of the hour is an open question & answer period... Continue reading
Posted Feb 12, 2015 at Up and Ready
Just an FYI... http://knowledge.autodesk.com/support/infraworks-360/downloads/caas/downloads/content/infraworks-360-20153-service-pack-1.html Thanks to Alison Gangler for sharing this with the community. Continue reading
Posted Feb 11, 2015 at Up and Ready
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Awesome, I just found out that Screencast is now available for the Mac: http://knowledge.autodesk.com/search-result/caas/CloudHelp/cloudhelp/ENU/123112/files/download-autodesk-screencast-html.html Just a note that you may need to change your settings in Gatekeeper before you can install it. http://knowledge.autodesk.com/search-result/caas/discussion/t5/Screencast-General-Discussion/Mac-Issue-Screencast-can-t-be-installed-from-an-unidentified-developer/td-p/5213047.html For more info on what it does, please check it out here: http://upandready.typepad.com/up_and_ready/2014/08/what-is-screencast.html Continue reading
Posted Feb 11, 2015 at Up and Ready
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We just updated this solution for solving this Desktop Subscription issue on the Mac: http://knowledge.autodesk.com/article/Establish-an-Internet-Connection-to-continue-MAC I also updated the workflow on our blog post below: http://upandready.typepad.com/up_and_ready/2014/11/quick-start-setting-up-your-autodesk-desktop-rental-software.html I wanted to thank William Weiss for helping us solve this problem and sharing it with the community. Continue reading
Posted Feb 9, 2015 at Up and Ready