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David Lau
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This is the all inclusive guide to Network License Administration.... http://knowledge.autodesk.com/customer-service/network-license-administration Continue reading
Posted Jun 24, 2015 at Up and Ready
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If your AutoCAD 2016 looks like this: Please check out this article: http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Start-Tab-and-Help-window-do-not-display-correctly-in-AutoCAD.html Thanks to Jeffry Asbury for sharing this with the community. Continue reading
Posted Jun 24, 2015 at Up and Ready
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We have not had this error in a long while because most of the installation media is downloaded to the local computer. In this rare instance, a DVD is required because the sites are super secure. i.e. USB ports are secured. Please check out this article for details on the... Continue reading
Posted Jun 24, 2015 at Up and Ready
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Please note the following articles and installation docs for setting up a command line installation for Maya and Mudbox for Mac. Please keep an eye out for the syntax! Maya 2015/Mudbox 2015 http://upandready.typepad.com/up_and_ready/2014/10/installing-maya-2015-on-the-mac-via-command-line.html http://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/How-do-I-install-Maya-2015-or-newer-from-a-Terminal-command-line-on-Mac-OS-X.html http://help.autodesk.com/view/INSTALL_LICENSE/2015/ENU/?guid=GUID-10885D2B-D900-4DD6-BB14-B82920C2D294 Maya 2016 http://knowledge.autodesk.com/support/maya/troubleshooting/caas/CloudHelp/cloudhelp/2016/ENU/Installation-Maya/files/GUID-10885D2B-D900-4DD6-BB14-B82920C2D294-htm.html Mudbox 2016 http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-do-I-install-Mudbox-2016-on-Mac-silently-via-command-line-through-the-Terminal.html The syntax is noted below: Maya 2015 syntax is:... Continue reading
Posted Jun 12, 2015 at Up and Ready
We don't get odd error messages but this one was odd.... FlexNet Licensing error:-16,287 If you look it up here, the error message is not very helpful. In this case the solution is noted here: http://knowledge.autodesk.com/article/flexNet-Licensing-error-97-121-trying-to-start-FLEXLM-11-12-1-1-4 Reference http://upandready.typepad.com/up_and_ready/2014/06/flexnet-licensing-error-97121.html http://upandready.typepad.com/up_and_ready/2014/09/what-does-the-license-error-97-error-mean-exactly.html Continue reading
Posted Jun 4, 2015 at Up and Ready
You will need to enable Pop Ups if you plan to use a Browser Download of the Software from Autodesk Accounts. I have included a screencast here on how to do it in Google Chrome: https://screencast.autodesk.com/Main/Details/ad0ed3fd-a145-4682-8f2c-b60835c29108 You will basically need to add a Pop Up exception to this URL: https://manage.autodesk.com.... Continue reading
Posted Jun 4, 2015 at Up and Ready
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This was a tricky issue and it was actually solved by turning off your Antivirus software. Please check out this article for more details: http://knowledge.autodesk.com/article/Application-Manager-doesn-t-update-and-there-is-no-progress-spinning-black-circles Thanks to Etienne Lavoie for sharing this tip with the community. Reference: http://upandready.typepad.com/up_and_ready/2014/08/quick-start-security-anti-virus-software.html Continue reading
Posted Jun 3, 2015 at Up and Ready
Just another article highlighting the various methods supported for deploying Autodesk software: http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Deploying-Autodesk-Software-to-Many-Computers.html Continue reading
Posted May 28, 2015 at Up and Ready
I was doing some audits of cases and articles for the team and I found this one interesting.... http://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Installing-Office-365-will-remove-VBA-7-modules-and-prevent-Inventor-2014-from-working-properly.html Just another tidbit of information.... Continue reading
Posted May 28, 2015 at Up and Ready
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Here is another antivirus issue that affects Maya LT 2015 SP3 or Maya LT 2016. The error is: Please check out this article to solve the problem: http://knowledge.autodesk.com/support/maya-lt/troubleshooting/caas/sfdcarticles/sfdcarticles/Maya-LT-Trial-will-not-start.html Thanks to Jeffry Asbury for figuring out this interesting issue! Reference: Continue reading
Posted May 22, 2015 at Up and Ready
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After installing the Plant Design Suite Ultimate 2016, when you try to run Inventor, it will not activate correctly. The activation error is: License Status [2.10.0]. The problem is that when you install the software as Plant Design Suite, Inventor will activate as Inventor Professional 2016. Please check out this... Continue reading
Posted May 22, 2015 at Up and Ready
Posted May 8, 2015 at Up and Ready
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The Autodesk Toronto office [David Lau & Sy Downham] contributed to Autodesk [AutoCAD] Answer Day and it was pretty busy! We had Jeffry Asbury help out as well from the San Rafael Office. Check it out here: http://forums.autodesk.com/t5/autocad-answer-day/bd-p/11 Continue reading
Posted May 7, 2015 at Up and Ready
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During our Autodesk Day, I just found out about this section in our forums. Please feel free to ask any questions you have here about: http://forums.autodesk.com/t5/perpetual-license-retirement/bd-p/2015 http://www.autodesk.com/products/perpetuallicenses Continue reading
Posted May 7, 2015 at Up and Ready
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If you are getting this error when deploying Autodesk Fabrication products: Please check out the following article: http://knowledge.autodesk.com/support/fabrication-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Installation-The-copy-functions-cannot-be-used.html Jeremy Hanson, technical guru has shared his expertise again. Continue reading
Posted Apr 23, 2015 at Up and Ready
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Please check out the following article: http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/How-do-I-create-a-deployment-of-Revit-2015-R2-with-the-UR7.html What is confusing is the name of the browser downloaded file: Autodesk_Revit_Architecture_2015_R2.sfx.exe This file name has R2 in it it but it does not have the Revit 2015 R2 enhancement, you need to download it in the Product Enhancements section in our Autodesk... Continue reading
Posted Apr 23, 2015 at Up and Ready
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We have been keeping our Browser Download files in the 4 GB range. To have a better user experience for 2016 products, the downloads now have a max size limit of 2 GB. This means that you need to download more parts but hopefully, it will not get corrupted. http://upandready.typepad.com/up_and_ready/2014/05/tip-browser-download-file-sizes-error-file-corrupted-error.html... Continue reading
Posted Apr 22, 2015 at Up and Ready
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All the UR7 updates for every Revit 2015 family of products is noted here: http://revit.downloads.autodesk.com/download/2015RVT_RTM/UR7/Autodesk_Revit2015UR7_A360_CollaborationforRevit_v4_downloadlinks.htm Continue reading
Posted Apr 22, 2015 at Up and Ready
Posted Apr 21, 2015 at Up and Ready
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*AKN = Autodesk Knowledge Network http://knowledge.autodesk.com/customer-service/installation-activation-licensing/get-ready/find-serial-number-product-key/product-key-look I used to do it on the blog so it appears that this post is now redundant: http://upandready.typepad.com/up_and_ready/2012/07/product-keys-for-autodesk-software.html Continue reading
Posted Apr 21, 2015 at Up and Ready
One our technical gurus [Jeremy Hanson] was troubleshooting an AutoCAD crashing at startup issue. He used WinDBG to analyse the dump file (acminidump.dmp) to get the answer. The basics of using WinDBG is noted here: http://www.techrepublic.com/blog/windows-and-office/how-do-i-use-windbg-debugger-to-troubleshoot-a-blue-screen-of-death/ In this case the WinDBG mentioned a problem with this DLL: ObsBaseAgent64.dll and it... Continue reading
Posted Apr 20, 2015 at Up and Ready
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For Maya 2016, the mental ray renderer is now a separate install and it can be downloaded here: http://knowledge.autodesk.com/support/mental-ray/downloads/caas/downloads/content/mental-ray-plugin-for-maya-2016.html Thanks to Karen Snow for sharing this tip with the community. Continue reading
Posted Apr 16, 2015 at Up and Ready
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If you have bought Desktop Subscription for AutoCAD on Windows and you want to use it on the Mac, please check out this article: http://knowledge.autodesk.com/support/autocad-lt/troubleshooting/caas/sfdcarticles/sfdcarticles/Autocad-LT-on-MAC-will-not-authenticate-rental-properly-and-keeps-asking-to-activate.html Continue reading
Posted Apr 10, 2015 at Up and Ready
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1. Log in to https://manage.autodesk.com 2. Select your product and expand the widget to view your serial numbers: http://upandready.typepad.com/up_and_ready/2012/10/understanding-licenses-on-subscription-and-not-on-subscription.html 3. Click on CONTRACTS & ORDERS, then your contract. The Contract should show up and you can view the Seats column. Continue reading
Posted Apr 8, 2015 at Up and Ready
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We have been getting some interesting Antivirus articles (solutions) recently with the 2016 release of our products. Please check out the following article from Jeremy Hanson [Technical Guru]: http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-Internal-Error-Sequence-Error-reading-initial-allocation-list.html Reference http://upandready.typepad.com/up_and_ready/2014/08/quick-start-security-anti-virus-software.html Continue reading
Posted Apr 8, 2015 at Up and Ready