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Luther, Public Policy
San Francisco, CA
Director of Public Policy
Recent Activity
In the Spring of 2013, a group of randomly selected restaurateurs in a major U.S. city received a letter in the mail with their most recent restaurant hygiene inspection score. Half of the recipients were also notified that this score... Continue reading
Posted Feb 16, 2015 at Yelp Official Blog
Earlier this year, at the U.S. Conference of Mayors meeting in Washington, D.C., Yelp announced an open data project with the City of San Francisco: bringing restaurant hygiene scores onto Yelp business listings. Soon thereafter, Louisville, Kentucky -- a model... Continue reading
Posted Dec 19, 2013 at Yelp Official Blog
Professor Michael Luca of Harvard Business School and Professor Giorgos Zervas of Boston University have released an independent study debunking the allegations that Yelp provides preferential treatment to advertisers. (For what it’s worth, we have always responded to this conspiracy... Continue reading
Posted Dec 10, 2013 at Yelp Official Blog
The year was 2004. Jeremy Stoppelman (future co-founder of Yelp) was sick. The internet really sucked at answering the question, “How do you find a great doctor online?” ...It was the “Ah-ha!” moment. A lot of folks assume Yelp is... Continue reading
Posted Mar 12, 2013 at Yelp Official Blog
New York Yelpers were excited to welcome Senator Chuck Schumer (NY) for a tour of our ever-expanding offices in the Union Square neighborhood of Manhattan. Along with a mandatory stop by the kegmate, Senator Schumer was able to chat with... Continue reading
Posted Sep 11, 2012 at Yelp Official Blog
Michael Luca, a professor at Harvard Business School, released a working paper that examines the effect Yelp has had on the restaurant industry in Seattle. The study pairs content and ratings information from Yelp with the Washington State Department of... Continue reading
Posted Oct 5, 2011 at Yelp Official Blog
Great entry, Valeria. Looking forward to participating in the panel on Monday!
In an entry yesterday morning on the NYT Boss Blog, Southfork Kitchen owner Bruce Buschel writes earnestly about a pain-point we frequently hear about from business owners: What’s the best way to deal with an online critic? I won’t recount... Continue reading
Posted Mar 16, 2011 at Yelp Official Blog
This week, we want to draw business owners' attention to the hottest new feature of Yelp's totally revamped business owner dashboard: Check-in Offers. Background: What’s a “Check-in”? With smartphone usage among consumers growing like crazy, Yelp has developed software (or... Continue reading
Posted Nov 23, 2010 at Yelp Official Blog
Last week, nearly 1,000 business owners attended a webinar we hosted to describe the process of building a business listing on Yelp. We’ve talked often about how and why businesses should take advantage of the free tools on Yelp, even... Continue reading
Posted Oct 18, 2010 at Yelp Official Blog
(Please don't do this.) Yelp is a website where people read and write reviews about their favorite local businesses. Therefore, it might seem counter-intuitive that we actually discourage business owners from asking their customers to write reviews. Why would an... Continue reading
Posted Aug 13, 2010 at Yelp Official Blog
A few weeks ago, we announced some pretty jaw-dropping numbers: - Just over 1 in 4 searches on Yelp are performed from our popular iPhone application. - Even more thrilling: every five seconds someone uses the Yelp app to call... Continue reading
Posted Jun 28, 2010 at Yelp Official Blog
Last month, we announced the creation of the Yelp Small Business Advisory Council (YSBAC), a formalized organization of business owners who will provide Yelp management with input and guidance regarding the concerns of small business owners. Business owners across the... Continue reading
Posted May 14, 2010 at Yelp Official Blog