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I think United is terminally stupid. You'd thin the < a href="http://www.youtube.com/watch?v=5YGc4zOqozo">United Breaks Guitars incident, where their cold-shoulder response to their screw-ups hammered UAL's market valuation for $100+ million would have taught them a lesson.
A Call for Change at United: A Statement from Annie and Perry Klebahn
My last post was about how United Airlines lost Phoebe, my friend’s 10-year old daughter. All of us involved in this story – especially parents Annie and Perry, NBC’s Diane Dwyer (the only media person that interviewed Annie and Phoebe), and me – were stunned to see how viral it went. A Google...
#38. "Crowd-sourcing identified 10 best incubator businesses, funded for $100 million, generatiung $100 billion in total revenue for a 10-to-1 ROI with a 44.1% gross profit margin. (Barnraisers, 2010)"
But IBM's total revenue is $100 billion.
The math doesn't work.
101 Examples of Social Business ROI
A few years ago, I put together a list of social media marketing examples. The list contains 324 examples of brands putting social media to use and at that point in the social media industry's evolution, it was the best of what was around (and still might be). Now that initiatives have been in m...
Mark, you may want to frame this as a larger issue. How can you investigate questions without also considering answers?
John Hagel posted this when he was forming Deloitte's Center for the Edge: "Questions are often as valuable as answers. It’s appropriate to step back occasionally and reflect on what we don’t know, rather than simply sharing what we know. In times of rapid change, asking the right questions is often as important as the answers – at least they help us figure out where we might start looking for answers. There is no shortage of questions – the key is to focus on questions that are not just intellectually interesting, but also where significant economic impact is at stake."
Wikipedia reports that some apes can speak, but they don't question:
Joseph Jordania recently suggested that the ability to ask questions is the central cognitive element that distinguishes human and animal cognitive abilities.[4] Enculturated apes Kanzi, Washoe, Sarah and a few others who underwent extensive language training programs (with the use of gestures and other visual forms of communications) successfully learned to answer quite complex questions and requests (including question words "who" what", "where"), although so far they failed to learn how to ask questions themselves. For example, David and Anne Premack wrote: "Though she [Sarah] understood the question, she did not herself ask any questions — unlike the child who asks interminable questions, such as What that? Who making noise? When Daddy come home? Me go Granny's house? Where puppy? Sarah never delayed the departure of her trainer after her lessons by asking where the trainer was going, when she was returning, or anything else"
It strikes me that asking a question is an admission that one doesn't know something and is willing to expose this vulnerability in return for an answer. It's deference to another. The dynamic is mutually rewarding: I learn something from your answer; you feel good about helping out and perhaps superior for having the knowledge at hand.
Questions are "pull." Would that more learning were pull-based, delivering what people want to know as opposed to pushing stuff at them that others think they ought to know. In this light, questions encourage freedom of thought.
Your question will have me thinking, Mark. Thanks for asking.
I'll admit that I'm not up to speed on Quora. I don't understand why it's always asking me to ask questions of new users and I haven't had the patience to grok what's going on.
Questions, Answers, Quora, Asymmetric Follow and does this make us Human?
So Quora is blasting off right now. Some hyperbolic, breathless suggestions have it becoming bigger than Twitter. I don't know about that, I think that more people are interested in broadcasting than they are in participating in answering questions but I could be wrong. Regardless of where ...
Many years ago, back when the entry fee was $200, I volunteered to judge some Brandon Hall Awards. One vendor sent in a demo reel instead of a program. Another sent highlights. Most volunteer judges aren't going to go the extra mile to dig into how a product works.
You are right to call these guys on this shit.
So tell us, what do you think of the sham certificate programs which require attendance at a conference and hundreds, if not $1000+, in fees? Most of them are no better than diploma mills. The "professional" organizations that sponsor this crap should be ashamed. They tell me their fraud is "a significant source of revenue."
This "awards" stuff is straight-up bulls@#$
SO I got this email about participating in an awards program. The subject line of the email is "Get more visibility, vendors." That just screams impartial adjudication right off the bat doesn't it? It says, 'you can trust these awards to guide you toward really remarkable solutions' right? Of...
So true. Remember when the only site to start from was Tim's, at CERN?
Mark, what do you think it would take to get folks to focus on what's important?
Where's the 80/20 rule when we need it?
jay
Why Do We Ignore the Most Important Tools We Use?
So I was reading about new developments on the browser front, Firefox 4 is under heavy development, Opera 10.63 is out, I just found ExtensionFM which is a Chrome extension that builds a library of links to every free MP3 that you run across-in essence building a nice little instant MP3 lib...
How about a status update? Maybe you need Agile software development instead of locking everyone in a room.
Google Chrome beta for Mac gained extensions, and we're on it!
Good news, everyone! Google has just released a major update to Chrome for Mac with the feature we've all been waiting for: a new icon! No, a redesigned back button! Er, more scrolly scrollbars? Wait, that can't be right... oh yes! Extension support! You can now [grab a copy](http://google.com/c...
Great post, Irving. You are always prescient. However, I do wonder how you jump ahead in the calendar. This page is dated January 31, but today is January 29.
Disruptive Innovations and Organizational Change
Over the last few years I have given a number of seminars on Technology-based Business Transformation. In these seminars, I examine how companies can leverage disruptive innovations to go after new business opportunities or to significantly transform themselves. Often, the transformations are n...
Ellen, your link to the list is broken. It should be http://carbon.ucdenver.edu/~mryder/itc/idmodels.html (no "data"). jay
The Best Ever Instructional Design Model List.
On Friday I had the pleasure of giving the closing session in the eLearning Guild Online Forum series on Instructional Design. I suppose presenters aren't supposed to say this, but I had so much fun with the group that had virtually gathered to conclude this two day event. I know there are a num...
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