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Joanne
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Thank you for the comment. You are correct. The Globe and Mail has asked that access to their stories through PressReader be available to library customers only in a library branch.
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Thanks for the feedback. There is a new, merged website for RBdigital magazines and audiobooks. The vendor is no longer affiliated with Zinio and we were automatically migrated to the new platform. You can continue to read your checked out magazines on your PC but will need an Internet connection. You can find your checked out magazines on the left under Checked out. Using the RBdigital mobile app allows you to download magazine titles for offline reading. We can pass your feedback along to the vendor. I hope this helps.
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Thanks for the comment. Toronto Public Library's Lynda.com service is not available through the Lynda.com apps. You can access the library's Lynda.com site through your device's browser.
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Thank you for the comment. There is now a merged website for accessing RBdigital audiobooks and magazines. Audiobooks appear at the top of the site. Please scroll down to find the magazines. Here is an updated guide which includes tips on reading and borrowing RBdigital magazines on a desktop. https://www.torontopubliclibrary.ca/content/books-video-music/downloads-ebooks/pdf/rbdigitalmagazineshandout.pdf
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Thank you for the feedback. Can you please let me know which specific newspaper title you are reading? I can investigate further. Are you accessing PressReader through your device's browser at tpl.ca/pressreader?
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Thank you for the feedback. We experienced an Internet outage yesterday but access has been restored. Perhaps you can try accessing this resource again and let us know if you are still experiencing any issues.
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Thank you for the feedback. Once the PressReader app is authorized it gives you full access for 1 day and 23 hours. To get another window of access you will have to open your web browser, go to tpl.ca/pressreader and sign in with your library card number and PIN. Check that you are still logged in with your PressReader personal account. Now open the PressReader app. You should now have another window (1 day and 23 hours)of access. There is no monthly limit to the number of sessions available to you. You just have to sign in again. Here is a link to a getting started guide: http://www.torontopubliclibrary.ca/pressreader-help/
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Thanks for the feedback. Were you able to take a look at the updated guide? http://www.torontopubliclibrary.ca/pressreader-help/ I hope you can access the app to read newspapers.
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I am glad it worked.
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Thank you for your patience. Can you please ensure you are signed in to PressReader with your email address and password after you have entered your library card and PIN. Your name should appear at the top of the screen rather than the words "Sign In." Look for the green tea cup (at the top or bottom of the app) which indicates that you are signed in. Our Getting started guide has been updated with some new screenshots that will hopefully clarify the set up of the app. http://www.torontopubliclibrary.ca/pressreader-help/ Please let me know if this works. Customers can also submit a request directly to PressReader at: https://care.pressreader.com/hc/en-us/requests/new
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Thank you for the feedback. Sorry you are having problems with the Android app. Perhaps you can let us know what type of device you are using and the version. We can investigate further if necessary. Here is a quick link to a Getting started guide: http://www.torontopubliclibrary.ca/pressreader-help/ For your interest if you use the PressReader app for downloading and offline reading you need to create an account with your email address, password and name. You can't use the Library Card option.
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Thank you for the feedback. Here is a quick link to a Getting Started with PressReader guide: http://www.torontopubliclibrary.ca/pressreader-help/ You can go through the library website tpl.ca/pressreader, click on Access Online and enter your library card number and PIN to read articles on your computer or through your device's browser. If you use the PressReader app for downloading and offline reading you need to create an account with your email address, password and name. You can't use the Library Card option. I hope this helps. Please let us know if you have any other questions.
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Thank you very much for the feedback. I have checked with the vendor and unfortunately there is no 'Exit' function in the app. It is recommended that you close out of the app in the standard way for your device.
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Thank you for the feedback.
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Thank you for the feedback. Access to the lynda mobile app is included in the personal subscription but not in the one for public libraries.
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Thank you for your comment. The exercise files are available to TPL customers. You could merge your profiles but then you would not be able to login with your existing username and password. You would have to use your library card number and PIN. You can email the customer service team at cs@lynda.com to assist with this process. Please note that the lynda subscription for public libraries is a bit different: Customers can't create their own playlists or use the lynda app. I hope this helps.
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Thank you for your comment. The vendor reports that they are experiencing temporary technical issues. They are working to resolve the problem. Hopefully it will be resolved soon.
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Thank you for the feedback.
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Thank you very much for the positive feedback.
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Thank you very much for your comment. Changes to Zinio eMagazines were introduced in 2015. A second account at Zinio.com is no longer required but customers may still want to access our Zinio eMagazine titles this way if they also have paid subscriptions. It still works this way. Here is a link to a current Getting Started with Zinio eMagazines page on the library website: http://www.torontopubliclibrary.ca/books-video-music/downloads-ebooks/zinio-help.jsp Hopefully you can set up an account and start reading. Please let us know if you have any other questions.
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Sorry you are having difficulty. I suggest you try calling our Answerline service at (416) 393-7131 -- press 0 for Answerline. They can determine if there is an issue with the library card.
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Thank you for your comment. Your PIN is usually the last four digits of your telephone number. Perhaps you can try again and let us know if it works.
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Thank you for the comment. There is no limit to the number of courses or hours of learning.
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Sorry you are having problems creating a personal account. There have been intermittent issues with Internet Explorer. You could try clearing the cache and cookies or using another browser. If you are still having problems please email Technical Support at TS@lynda.com or contact Technical Support by phone at 1-888-335-9632. Thanks
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Thanks for the comment. Do you know if your library card has expired? If this is the case, please visit a library branch to renew your card. You should be able to create a personal account to access Lynda.com through the library once your card has been renewed.
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