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Cathy Miller
Business Writer with 30+ years of professional writing
Interests: 3-Day Breast Cancer Walk, Reading, Travel
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The same mindless messaging is used in customer service calls. Depending on my mood, I dismiss it as rhetoric - not the "effective" kind ;-) - or I get annoyed at the response-by-rote nature of the words. I like the idea of sharing examples of a professional response; however, even the sincere becomes mindless. I'm fine, how are you? ;-)
Toggle Commented Oct 3, 2014 on When Messaging Is Mindless at Business Writing
I'm not sure, Lynn. Maybe you fall off and start over again. And don't expect to be recognized for it. :-)
One person's cliche is a writer's copy. :-) Not surprisingly, many that I hate are business-related. Think outside the box Win-win situation Moving up the value chain Low-hanging fruit Paradigm shift Thought leadership Stop me. Please. :-)
Thank you, Lynn! :-)
When the day follows the month, it's written with the number (1, 2, 3, 4...). When the day comes before, it is written as 1st, 2nd, 3rd, 4th (or spelled out).
I'm intrigued. :-)Thank you for the review, Lynn.
Maybe the person thought your fame precedes you, Lynn. ;-) I agree with you. The person should have included something more about you. A question I keep in mind when sending an email is from the perspective of the reader, "So what?" We should attempt to answer that question for the reader. Except for recipients who may know you, I would say the sender fell way short on answering that question. ;-)
I love that message, Lynn. I think for some people the anniversary of the passing of a loved one is significant. My 90-year-old mother is one of those people. I tend not to remember the date. For me, I prefer not to hold onto those dates like I would a birthday. However, knowing that the date carries significance for my mom, I make sure I break away from my freelance work to take her to my dad's grave on the anniversary of his death. As one friend put it, rituals are important for some. Wishing you many happy memory moments of your father, Lynn.
I love simple. ;-)
Toggle Commented Jan 20, 2014 on Give Your Readers What They Need at Business Writing
Makes one wonder if they really want us to attend. ;-) Equally frustrating is a wrong phone number or email address. The devil is in the details. I guess you could view this as job security, Lynn - or at least fodder for blog posts. :-) Wishing you a happy holiday season.
Ah, distractions. Let me count the ways. :-) I found a simple way to refrain from checking my email so much. I shut off my smartphone when writing. My cell phone is my work phone. Its incessant, blinking red light often distracted me from my writing. I finally had a head-slap moment. Turn it off! I did not have the email distraction problem when I was on my desktop computer. I keep my email program closed until I set aside time to check emails. It was that darn red light that bothered me. Now - problem solved. :-)
Initially, I probably would have replied to the man's question with a general location. Something along the lines of "it's near such-and-such" or if it's in a certain neighborhood, like Belltown, I'd share that. That at least gives him a confirmation when he looks up the location. However, after that point, I admit I would be frustrated with his lack of attention to detail. It definitely was not a good first impression.
Toggle Commented Aug 14, 2013 on Networkers, Take Initiative! at Business Writing
Personally, I do not like guessing at meaning. Being of a certain *ahem* age, I often find myself Googling text-speak to figure out what the heck it means - not exactly effective communication IMHO (In my humble opinion - see, you can teach an old dog new tricks). ;-)
Toggle Commented Jun 19, 2013 on Complimentary Closes That Aren't at Business Writing
Hi Lynn: My brand is all about simple. :-) However, I do feel that some words are used so much (or utilized) ;-) that they become the norm. Utilize is a good example of that. I see it everywhere. Personally, I prefer simple. :-)
So glad you passed the test, Lynn. ☺
A style guide is such a good idea. In my niche, there is much debate about the use of the word health care versus healthcare. Another common battle is the use of the word payor versus payer. With a style guide, you eliminate the word war and achieve consistency (even if it's wrong). ;-) I also think the selection of the AP or Chicago style is another great suggestion. I write white papers where citing sources is critical. Thanks for some simple and effective solutions, Lynn.
Perhaps you should offer the virtual presentations to Yahoo. :-)
Exactly, MaryHazel. Effective communication starts with knowing your audience.
Toggle Commented Feb 14, 2013 on Acronyms Do Not Comfort, Doc at Business Writing
I am so sorry to hear of your father's passing, Lynn. I had a similar experience a few years ago with my father. I came to his home for his final seven days. He had hospice care and it was truly a blessing - for my mom, as his caretaker, and all of our family. As a writer with a health care niche, I have smacked up against acronyms more than a few times. I go out of my way to explain or refrain from using acronyms in my writing. The healthcare industry is infected (pun intended) with acronyms. You'd be surprised how often those using them don't even know the original meaning. I know because I always ask. Recently, I had serious vision problems and my ophthalmologist and much of his staff would talk around me like I wasn't present, rattling off this measurement or that acronym. I got really fed up with it and stopped them every time and asked them what they were talking about and what it meant to my condition - very similar to your approach with your father's healthcare providers. I think that is the best way to handle it. I feel it smacks of arrogance when it is bantered about like that, but if you call them on it, some professionals learn the art of explaining - at least to you. Again, I am sorry for your loss, but I was always happy I was able to be there (with all six siblings) for my Dad's passing. God bless and take care, Lynn.
Toggle Commented Feb 13, 2013 on Acronyms Do Not Comfort, Doc at Business Writing
Or is that driveby or drive by?) :-)
If ever you want a lot of traffic (including drive-by shootings), write a post on grammar and/or typos. ;-)
I know some business relationships turn into friendships outside the workplace, but for the life of me, I cannot imagine why anyone would have an automatic signature on a business email account with Xs and Os - unless they sell an online version of Tic-Tac-Toe. :-)
Lynn, I have to agree with Ron. I would hate to think I'd be judged on my comments' sentence structure. The typos alone would kill me. :-) Not all comment systems have edit review. That's my excuse and I'm sticking to it. Comments are more of a reflection of how we speak. Few of us speak in complete sentences, but I admit, the type of post could make a difference. However, I totally agree regarding the content of those comments. My #1 (as opposed to number one) ;-)rule in my Comments policy is, "Be nice." Disagree all you want, but be nice about it.
Done, Lynn. :-) Could you post the url to the link? Since I took the survey, it links to the "thank you for taking the survey" page. I want to share the link with colleagues. Thank you. Good luck with the book.
Toggle Commented Oct 6, 2012 on Please Help Me Finish a Book at Business Writing
Lynn: Mine is a phrase - early on. Makes me want to scream, "On what?" e.g., Early on in his career... Why not - early in his career? Thank you. I feel better now. :-)
Toggle Commented Oct 4, 2012 on Words We Loathe in Business at Business Writing