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Can't agree more A new list of books to read, thank you:)
Very helpful, going to read the third one.
Will do. Yes, I am going to deliver training of the system face to face with all the 200 users, and it is vital to maintain good relationship with dozens of "View Admin"s who manage their own domain. It is very like communities, in the end, it is the people that matters. When we were talking with multiple IBM market analysts, they all recommend their "Knowledge Center", which hires two (or more) librarians, and manages all the content IBM purchased, such as 3rd party reports, market data, secondary research etc, and their internal analysis. The analysts all said the Knowledge Center is most useful for their research, because the librarians will understand your requirement, and find more complete and higher quality contents than you yourself do the search. Almost one century ago, when DDC was introduces, many thought librarians will lost their job. But when the information age came, it turned out that only human being can understand your unspoken needs, and help you find the right content.
I am now working on an intranet, and what I am working on some practice that is consistent with the ideas of the survey. 1) All the articles published must be reviewed and approved by Admin for format and classification 2) Only high quality content is welcomed, news are not allowed 3) Days after downloading, an email will be sent out to the reader for comments. 4) Hours after uploading, the system will recommend similar articles to the author (provided he has not seen them) 5) Set alerts based on users behavior, so once there are new content that might be relevant, an email will be sent to the user informing him of incoming new articles 6) Online viewing of ppt, pdf, doc, to make it easier for reader I even thought of crazy ideas to let readers pay the author, because it is quite popular in China today to pay with smartphones for posts one like, not tried yet. And I thought of estimating the quality of article by the amount of copying activities, rather than just comments or reads, downloads, but it seems technically challenging. Most important, there must be a good enough Admin, and he must have enough time:)
Just bought Hackman's book, already translated into Chinese. Always learning from you:)
Very good article, I particularly like the Hackman's approach to let people interview each other. Much better compared to letting people introduce themselves.
If they are the early adopters, then we need to wait until the "chasm" was crossed before we could say the era finally come. GE and Microsoft might be the early adopters of the laggards?
Well, Sir Robinson's idea is good, but there are lots of things just can't be expressed even with diagrams. Think about how to teach others to ride a bicycle. I've just read a case in which consumers were asked why they chose a certain brand. All of them said because that brand is better in terms of design, quality, etc, but the real reason is that that brand is placed on the right. The consumers didn't even be aware of the real reason of their choices, let alone explain them with diagrams.
Very good, I will translate it into Chinese and published on my blog in Huawei.
Most of us see knowledge management from an engineering perspective, regard it as process, tools, roles etc. But in essence it all about people learning, where psychology plays a significant, if not decisive role. Action learning touches the psychology part of learning, and thus really pushes KM forward.
Very good article that can make people rethink their understanding of their work. This article reminds me another book called Rethinking Sales Force by Nail Rackham and John DeVincentis. In Chapter 7 of this book, the authors explained the difference between the process used for bring lots of departments to do something, where the gain can be obtained by getting across department boundaries, such as a typical Order to Cash process within an organization, and the process for individuals, such as complex sales people, where the success of the sale is mostly depend on the individual's performance over a quite long period of time, rather than on the streamline of various departments. The more complex the work, the more process management should be focused on individual, rather then just bring sales, R&D, manufacturing, Service together. And to define good personal process, results must be used for process stages, such as cooperation team formed, technical test performed, contract signed, deployed etc. But take care, this is for complex consulting sales, not for transaction sales. To manage, we must have standards such as process, but the process for knowledge workers, especially complex knowledge workers, should focus more on actions at individual level, the level he or she can do something and is empowered to do something to make a difference.
Thank you for giving us such an complete overview of KM, especially at a stage when KM is still very young, and a lot of people just can't figure out what on earth KM is.
Well, I think you totally misunderstand what Nancy said. I would rather say, the information architect, if relevant, is one of the outcomes of the conversation, not the starting point.
I like the phrase of "joint inquiry", and your post as well. Being in an telecommunication equipment provider, where most of our colleagues are former engineer, the limit of the "sender receiver" is particularly relevant.
If we go back to the basics of human communication, for successful communication on complex issues rather than just request for simple facts to be held, just providing facts is never enough. 5W1H is an good example. And it should be regarded as the "fixed cost" of communication, of which many of us just underestimate the importance, and causes inefficient communication. Maybe because of the speed difference between speaking and writing, plus the asynchronous nature of online communication(compared to phone call or face to face meeting),most people tend to just write simple facts or conclusions on online forums, in stead of trying to explore the complete meaning and context of others. And that's why many of the online "discussion" fail. It's a very important part that anyone who want to use online tools to exchange knowledge, and in many cases, being ignored. Thank you for point it out in such a clear way.
Online conversation is certainly less efficient and effective, because we speak much faster than we type. But to really make the most of conversation, good communication skills are needed.
Another one, why the AAR is placed in "Leveraging Explicit Knowledge" area in the framework?
Great article, no single practice can manage lessons learned well in real time. Only a well structured system will do. This one certainly is a model that far beyond average. One thing I do not fully understand is the difference between L2I and TOD, the two seem to be quite similar. Another detail that confused me is "Observers write topical products based on collection in theater and have reach back capability for units.", what does the "reach back capability" means?
Not yet. For us, it is still a new concept that needs to be communicated and agreed. A lot of work to do.
Yes, and the next question is to establish a group of dedicated people who are equipped with journalism skills. Maybe some time this year, we could have you here (Shenzhen, China) to give us some more insights. Thank you again for your sharing.
Great article! Before reading this, I had no idea about how to further improve our lessons learned management. Just ask every project to submit a case is of little value, too many low quality case is a nightmare.
Great article! I've been doing KM for nearly one year, and it was not until this article that I truly realized what's wrong with our prior understanding of KM. and why our lessons learned management will fail. We totally neglect the difference between documents and experience, and the more we push it, the more useless lessons learned docs we produce. And I think most of the people in our company take KM as document sharing, the first level of KM. "Learning does not result from experience alone, it result from reflection on experience." What a simple truth, but someone just don't get it until he is told. Looking forward to more great articles.