Earlier this month I attended American Banker’s Best Practices in Retail Financial Services Symposium. The event reflected the current challenge banks are facing in light of regulation and competition- trying to a strike a balance between growing wallet share while increasing customer retention. The “Drivers and Implications around Customers Who Switch Banks” session was particularly interesting. Michael Beird, Director of... Continue reading

Many of you have read various predictions related to the Banking industry over the past few months. Here at Progress Software, we’d also like to chime in with a few observations of what the industry looks like today and what 2012 will bring. As we have seen with the airline industry, 2012 will witness the emergence of more banking alliances.... Continue reading

Earlier this month I attended American Banker’s Financial Services Marketing Symposium in New York. There were a variety of sessions that covered topics such as customer centricity, the role of social media and mobile channels and how to create a differentiated customer experience. All were informative and interesting. As everyone in the industry knows, banks are feeling the (sometimes conflicting)... Continue reading

Maintaining customer loyalty and identifying new revenue opportunities is are recurring themes within today’s banking industry. As mobility and social computing proliferate, the ‘instant-on’ customer need more and more touch points. Although a challenge from the perspective of data security, storage and compliance, there are significant cross and up-sell opportunities that are ripe for the taking. Today, in a special... Continue reading