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Dave Cortright
Silicon Valley, CA
Technologist · Design Thinker · Environmentalist · Conservationist · Vegan · Singer · Pastafarian
Recent Activity
We are creating our newsletter email using the MailChimp SalesForce integration. The SalesForce campaign we created included about 19k email addresses, but after using that campaign to created and push a segment into MailChimp, what came through was only about 18.7k. I ran the process for pulling out only the... Continue reading
Posted yesterday at Info Tech for Non-Profits
Since I have a catch-all email account set up for our domain, I get the occasional unsolicited commercial email where sales and marketing people try to guess the email addresses for our staff. I usually ignore them, or just mark them as spam. However if they persist, I'll send this... Continue reading
Posted 2 days ago at Info Tech for Non-Profits
I've already mentioned LiveImpact as a resource for building and maintaining a website. But their whole pitch is an all-in-one non-profit platform, so they do a lot more than that. If you are just looking for a web site, you can still check them out. However there are other more... Continue reading
Posted 5 days ago at Info Tech for Non-Profits
There are a couple of curated resources I use regularly for discovering new things that can help improve my life. LifeHacker is good for online tools, and general life improvements. Cool Tools is best for offline stuff. Please let me know if you have resources you like for these sorts... Continue reading
Posted 6 days ago at Info Tech for Non-Profits
There are a lot of Google search tricks out there. OK, not exactly tricks, but functions that aren't obvious but are super useful. One of my favorites is the site: command. It tells Google to only return results from a particular web site. If a site has a poor quality... Continue reading
Posted 7 days ago at Info Tech for Non-Profits
I still use an RSS reader (Feedly) for much of my news. It's the best way I've found to aggregate all of my sources in one place. But for a few sources (including my own organization’s news feed), I want to know immediately when something new is posted. I did... Continue reading
Posted Apr 18, 2017 at Info Tech for Non-Profits
MacBook Pros—at least the Retina display ones—have a built-in HDMI adapter, which works perfectly for driving an external monitor with a native resolution of 4K (2460✕1440). However MacBook Airs only have a ThunderBolt port, so you'll need an adapter. I started with a standard ThunderBolt (or mini DisplayPort) to HDMI... Continue reading
Posted Apr 17, 2017 at Info Tech for Non-Profits
We use VoIP phones at work, and have standardized on the Polycom VVX-310 desk phone. By default when you transfer a call, it will show the transferer's extension rather than the original caller’s info. Super annoying. But there’s a really simple fix for this buried in the phone’s settings. This... Continue reading
Posted Apr 14, 2017 at Info Tech for Non-Profits
Siri dictation (speech to text) for emails and text messages is by far the quickest and easiest way to input text on the iPhone. Just tap the microphone button to the left of the space bar on the iPhone keyboard. And these tricks will make it even easier. First, you... Continue reading
Posted Apr 13, 2017 at Info Tech for Non-Profits
We have a campaign page that include a donate widget near the bottom. The problem is that most browsers automatically scroll the page down to the iFrame when it loads, which always happens after the parent page loads. But there is a workaround. At the bottom of your page—just before... Continue reading
Posted Apr 12, 2017 at Info Tech for Non-Profits
My organization sets up for slide/video presentations in a lot of different spaces. I've found that having a short-throw projector plus a dedicated projector stand makes it easy to get it set up in a variety of configurations. Standard projectors require you to place the projector 6–10 feet from the... Continue reading
Posted Apr 11, 2017 at Info Tech for Non-Profits
There are a lot of limitations in the built-in SalesForce reports. One particularly annoying one is that—while reports rendered inside SalesForce can have images—when you export to Excel the images are not embedded. We solved this by using Printliminator to remove all of the extraneous header and footer from the... Continue reading
Posted Apr 10, 2017 at Info Tech for Non-Profits
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We had a storm last night that knocked out power for about 4 hours. Thankfully—because I have an Uninterruptible Power Supply (UPS)—my internet connection stayed up, as did my Network Attached Storage (NAS) and backup desktop. It gave me enough time to cleanly shut down these devices before the battery... Continue reading
Posted Apr 7, 2017 at Info Tech for Non-Profits
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More tips for MailChimp users. We discovered that the internal list name we chose (“Master List”) was exposed to our subscribers when they click on why did I get this? in the footer of the email. Also, if you want to edit the content on that page—for example to add... Continue reading
Posted Apr 6, 2017 at Info Tech for Non-Profits
My previous post covered generating a remainder email list when only a subset of the list was successfully mailed. We imported that list into MailChimp, which then told us that 3 addresses were not imported because they had previously bounced. But they gave us no way to actually see those... Continue reading
Posted Apr 5, 2017 at Info Tech for Non-Profits
Here's the scenario: we wanted to send an email to a group of about 400 supporters. Due to a poor import user experience on the part of MailChimp (more on that later), the email only went to about ¾ of the list. So now we need to send the same... Continue reading
Posted Apr 4, 2017 at Info Tech for Non-Profits
This isn't IT-related, but since my org is hiring a new database manager, the hiring process is top-of-mind for me. I thought that this article makes a compelling case why you should trust objective data over interpersonal skills, especially for jobs that are aren’t focused on interactions with people (like... Continue reading
Posted Mar 31, 2017 at Info Tech for Non-Profits
When I was setting up our conference rooms, I needed to run cables to the table in the center of the room for the phone and laptops. We're in an old building and don't have the luxury of installing outlets in the floor at the center of the room. I... Continue reading
Posted Mar 30, 2017 at Info Tech for Non-Profits
Pretty much every reasonable payment processor out there will have a “test” mode, where you can enter test transactions that will work just like the real system, but don’t require real credit cards and don’t result in real charges. To do this, you’re going to need some test credit cards... Continue reading
Posted Mar 29, 2017 at Info Tech for Non-Profits
Since I work at a non-profit, we are always looking for the best value in apps. A great place to research apps is AlternativeTo.net. I previously blogged about Pixelmator, which is a fantastic and inexpensive alternative to Photoshop. I discovered it using AlternativeTo.net. I also found Inkscape (free, open-source alternative... Continue reading
Posted Mar 28, 2017 at Info Tech for Non-Profits
Our donations stopped flowing from our payment processor into SalesForce. I was getting this generic error message: REQUEST_LIMIT_EXCEEDED: TotalRequests Limit exceeded The problem turns out to be a SalesForce API limit. Here are a few pages in SalesForce that will be useful when debugging this problem: System Overview dashboard API... Continue reading
Posted Mar 27, 2017 at Info Tech for Non-Profits
A few days ago I talked about the terminology confusion in SalesForce between apps and packages.The reason I was digging around with this is because I was trying to figure out how to update the apps in SalesForce. As far as I can tell, there is no auto-update system for... Continue reading
Posted Mar 26, 2017 at Info Tech for Non-Profits
It's frustrating that the built-in SalesForce date fields (Created, Modified, Close) only show the date rather than both the date and time. I often want to view donations for a particular day (YESTERDAY or TODAY), and I want to see them listed in chronological order. Thankfully there's a simple way... Continue reading
Posted Mar 25, 2017 at Info Tech for Non-Profits
One of my co-workers has been getting recurring crashes when in the office. It wasn't happening when she was at home or when she took the MacBook into the Apple Genius Bar. Here is the first line of a typical crash report: panic: "hfs_UNswap_BTNode: invalid backward link (0x0000250b == 0x0000250b)... Continue reading
Posted Mar 24, 2017 at Info Tech for Non-Profits
SalesForce allows third parties to add functionality to their base service. The site where these are all listed is called SalesForce AppExchange, and they use the term app throughout. You then click a Get It Now button, you will be asked to Log in to the AppExchange Using your Salesforce... Continue reading
Posted Mar 23, 2017 at Info Tech for Non-Profits