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Dave Cortright
Silicon Valley, CA
Technologist · Design Thinker · Environmentalist · Conservationist · Vegan · Singer · Pastafarian
Recent Activity
A few days ago I talked about the terminology confusion in SalesForce between apps and packages.The reason I was digging around with this is because I was trying to figure out how to update the apps in SalesForce. As far as I can tell, there is no auto-update system for... Continue reading
Posted yesterday at Info Tech for Non-Profits
It's frustrating that the built-in SalesForce date fields (Created, Modified, Close) only show the date rather than both the date and time. I often want to view donations for a particular day (YESTERDAY or TODAY), and I want to see them listed in chronological order. Thankfully there's a simple way... Continue reading
Posted 2 days ago at Info Tech for Non-Profits
One of my co-workers has been getting recurring crashes when in the office. It wasn't happening when she was at home or when she took the MacBook into the Apple Genius Bar. Here is the first line of a typical crash report: panic: "hfs_UNswap_BTNode: invalid backward link (0x0000250b == 0x0000250b)... Continue reading
Posted 3 days ago at Info Tech for Non-Profits
SalesForce allows third parties to add functionality to their base service. The site where these are all listed is called SalesForce AppExchange, and they use the term app throughout. You then click a Get It Now button, you will be asked to Log in to the AppExchange Using your Salesforce... Continue reading
Posted 4 days ago at Info Tech for Non-Profits
If you use Click & Pledge as your payment processor, you probably know they don't have the best online documentation. And they also create literally over 100 objects in SalesForce, making it nearly impossible to understand how everything flows and is related. However their support is actually pretty good. I... Continue reading
Posted 6 days ago at Info Tech for Non-Profits
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Whenever I get a new ISP installed, or when I am on a new network where we plan to do a live stream, I always run a speed test. There are several options out there. My new favorite is the one built into the Google search results page for "speed... Continue reading
Posted 6 days ago at Info Tech for Non-Profits
I just switched our ISP to WebPass from Comcast. We now have dedicated bandwidth and we should have a much more reliable connection for our VoIP phones and Skype video calls. All ISPs give you at least 2 DNS servers to use when you configure your router. However, I have... Continue reading
Posted 7 days ago at Info Tech for Non-Profits
These days when you create a web page or email newsletter, you need to know how to make it responsive. This essentially means that the width of the page/email is not hard-coded (although a max-width is fine), but instead is set to a fluid value—usually 100%—so that it completely fills... Continue reading
Posted Mar 17, 2017 at Info Tech for Non-Profits
Once you have a web site up and running you’re going to want to have some basic understanding of how it is being used. The first tool I recommend is Google WebMaster Tools. It will help you understand what other web sites are linking to yours. There are also a... Continue reading
Posted Mar 16, 2017 at Info Tech for Non-Profits
Any non-profit—no matter how small these days—will have at least one custom domain that they use for their online presence. I mean you don’t want to be running your org out of @gmail.com accounts, a Tumblr blog, and Facebook, right? I inherited an account at register.com, and they were a... Continue reading
Posted Mar 15, 2017 at Info Tech for Non-Profits
Apologies for the hiatus; I've been traveling a lot this past month. Not related to IT, but some essential travel tools: TSA Pre and Global Entry (both are worth it, even if you only use it once), a USB power bank, Bose QC20 noise-canceling earbuds, and a FaceCradle travel pillow. Continue reading
Posted Mar 14, 2017 at Info Tech for Non-Profits
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Since we are primarily a Mac house, I’ve only ever used Skype Translator on a trial basis since it is currently Windows-only. But it looks like it has a lot of promise for international orgs like mine. The premise is simple: real-time speech translation, a la the Hitchhiker’s Guide babelfish.... Continue reading
Posted Mar 2, 2017 at Info Tech for Non-Profits
We use Google accounts for our email. But when you are on an airplane, or in some remote location in the bush without internet access, it’s useful to have an offline solution for your email. I’ve tried out several different alternatives including Apple Mail, Gmail Offline, Outlook, and Thunderbird. Spark... Continue reading
Posted Feb 28, 2017 at Info Tech for Non-Profits
If you want a disk so that it works with both Mac and Windows, format as ExFAT and use the GUID partition map. NTFS won't work on the Mac (current Macs can read, but not write), and Mac formats won't work at all on Windows. Continue reading
Posted Feb 22, 2017 at Info Tech for Non-Profits
Sometimes you want an item sorted to the top or bottom of a list of files. For example, an older versions folder for example. Here are characters that sort below z on a Mac: † (option t) µ (option m) π (option p) Ω (option z)  (shift option k)... Continue reading
Posted Feb 15, 2017 at Info Tech for Non-Profits
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At least half of the emails I send include a web link, such as a shared file. These days most sites use cookies or the fact that you are signed in to give you a custom experience, and that can include custom links that break when viewed by others. I... Continue reading
Posted Feb 12, 2017 at Info Tech for Non-Profits
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I got a 64 GB USB* flash drive (I prefer the design of Kingston Data Traveler. SanDisk Ultra is a good choice too.) and then used this process to create a bootable install drive: Download the latest macOS installer from the App Store app. I delete the old one and... Continue reading
Posted Feb 10, 2017 at Info Tech for Non-Profits
I just updated the name and code (SKU) of one of our programs in SalesForce. We had nearly 1500 donation records whose name needed to be updated. NPSP will auto-generate the name based on a format you configure in NPSP settings. But after the record is first created, there are... Continue reading
Posted Feb 10, 2017 at Info Tech for Non-Profits
I have enabled a catch-all email address for our domain. The benefit is that I can actually make up email addresses on the fly as needed and I will always be sure to receive messages sent there (useful for testing transactions and email list sign ups). However as a result,... Continue reading
Posted Feb 8, 2017 at Info Tech for Non-Profits
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We use a VOIP (voice over internet protocol) for our phone system at work. In addition, we’ve standardized on Skype for our video conferencing and screen sharing. In both cases, I need to give priority to voice and video data. First order of business was to get everyone on the... Continue reading
Posted Feb 6, 2017 at Info Tech for Non-Profits
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Friday I was trying to set the default value for a field when creating a new donation record. Turns out you can’t for standard fields (but ironically you can for custom fields). The workaround is to use a workflow rule. Here’s the one I created, which basically says that we... Continue reading
Posted Feb 6, 2017 at Info Tech for Non-Profits
This might surprise you, but not all image files are created equally. Programs that save images often do so in an inefficient way. Thankfully a lot of smart, dedicated people have built utilities that correct this. If you are on a Mac, install ImageOptim. On Windows, install FileOptimizer. They work... Continue reading
Posted Feb 3, 2017 at Info Tech for Non-Profits
Running IE on a Mac used to involve buying a copy of Parallels or VirtualPC, then getting a Windows installer and a license activation code. But thanks to some visionaries over at Microsoft and Oracle, the whole process is fairly straightforward and best of all, free. First, install the latest... Continue reading
Posted Feb 2, 2017 at Info Tech for Non-Profits
Many file formats these days are actually a folder containing multiple files and folders that are zipped up into a single binary file. As always when you are mucking around with files like this, create a copy and work only on the copy. Simply change the file’s extension from .docx,... Continue reading
Posted Feb 1, 2017 at Info Tech for Non-Profits
An oz of prevention is worth a lb of cure. As a follow up to yesterday’s post on password managers, I thought I’d go through other security considerations for non-profits these days. First and foremost—as I mentioned yesterday—get a password manager and make everyone at the org uses it. Have... Continue reading
Posted Jan 31, 2017 at Info Tech for Non-Profits