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Lori
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"Down and out." Those were the instructions. It seemed funny, since I've spent much of my life working hard to avoid being "down and out" anywhere. But here at Dulles International, in Washington, DC, "down and out" was looking like the path to salvation. We'd spent half an eternity wandering... Continue reading
Posted Jan 4, 2012 at Being Understood
I awoke this morning to the news that Dave Buck, the CEO of CoachVille, had declared the death of the MBA. http://coachville.blogs.com/thembaisdead/ As a coach, I'm intrigued. As an MBA, I'm amused. As someone whose mug is prominently displayed in a sincere testimonial for Dave's coaching school, I'm slightly embarrassed.... Continue reading
Posted Jan 4, 2012 at Being Understood
Well, here I am in Washington, DC, wandering through the corridors of power. OK, it's just the corridors of the Hilton, but stick with me here because I'm about to share some communication insights from advisors to the great and powerful. Washington's most famous political strategists, the husband-and-wife team of... Continue reading
Posted Jan 4, 2012 at Being Understood
Over the past few weeks, I've read nearly a dozen books on leadership, communication and change as I prepare to lead two new workshops. My creative process seems to demand that I read up on the subject, just to make sure I haven't missed some new and breathtaking idea that... Continue reading
Posted Jan 4, 2012 at Being Understood
"I just get home and then I leave again." That's one of the lines in Diana Krall's song, Departure Bay. I guess that's the story of her life. In recent months, it's the story of mine. I just got back from Washington, DC, and I'm heading off to the UK... Continue reading
Posted Jan 4, 2012 at Being Understood
Did they ever trust us? That's the question IABC Chair Warren Bickford asks in response to my blog post, March 20, about the Léger poll that suggests more than half the people in Canada don't trust professional communicators. Of the 22 professions measured, PR folk are the fourth least trusted... Continue reading
Posted Jan 4, 2012 at Being Understood
As professional communicators, we stand between people and information and give it shape and form. We are the lens through which information is filtered. In most cases, whether we are journalists or organizational commuicators, our intention is to make things clear for our audiences. Unfortunately, there are communicators who distort... Continue reading
Posted Jan 4, 2012 at Being Understood
In the past few months (make that years) I've read everything I can on the topic of leadership. Several bifocal prescriptions later, I know qualify for guru status. Ostensibly, I'm gathering information that can help my clients. And I'm doing research for my own book. But mostly, I'm hunting for... Continue reading
Posted Jan 4, 2012 at Being Understood
I've always believed I could learn from anyone. But a bird? Teaching me? About leadership communication? In recent weeks, the skies around me have been filled with migrating Canada Geese. I've never been interested in these critters, unless I had to chase one off the bow of my little sailboat... Continue reading
Posted Jan 4, 2012 at Being Understood
I have a lovely telephone company. Through the magic of mergers, it's also my mobile phone company, my Internet service provider and (if I had a TV) my cable company. Multiple services mean multiple reasons to contact its customer service line. And there the loveliness ends. The organization that enables... Continue reading
Posted Jan 4, 2012 at Being Understood
Call anytime, but it's better to send e-mail - Yesterday, while I sat on hold long enough to tidy my entire office, the recorded greeting told me that my bank has extended its call centre support service by two hours. Nevertheless, the recording went on to suggest sending them an... Continue reading
Posted Jan 4, 2012 at Being Understood
Earlier this month, I spoke at the excellent Ragan Corporate Communications Conference, in Chicago. My topic? Real Conversation - the most powerful business tool your organization will ever use. One of the topics I tackled was how to convince leaders and managers to pay closer attention to conversation in the... Continue reading
Posted Jan 4, 2012 at Being Understood
Here's Part 2 of the condensed version of the arguments supporting giving face-to-face communication more attention. They are extracted from Real Conversation - the most powerful business tool your organization will ever use, my presentation at the recent Ragan Corporate Communications Conference. Brain scientists speak: "Humans have to talk!" Developments... Continue reading
Posted Jan 4, 2012 at Being Understood
Many of you will know that I am in the throes of authoring a book about workplace communication. You may not know that I'm trying to complete it by the end of February, just 13 short days and nights from this moment. Talk To Me - Workplace Conversations That Work,... Continue reading
Posted Jan 4, 2012 at Being Understood
I have invested far too many hours, this weekend, trying to sort out a communication mess. A member of a volunteer board, on which I serve, has, effectively punched the rest of us in the head. We probably deserve it. There are sins of commission and sins of omission. Both... Continue reading
Posted Jan 4, 2012 at Being Understood
It's hard to be a Help Desk person. We customers only call when we're angry or confused or both. If only we could just learn to enjoy: waiting (Kenny G is Top Of The Pops on "Hold" this week) listening to long multilingual messages that don't make sense in any... Continue reading
Posted Jan 4, 2012 at Being Understood
I'll admit it. I talk to myself. I, you, and billions of other humans, have lively internal dialogues taking place nearly all the time. It's as if we have invisible companions whispering in our ears in all our waking moments. When we talk to ourselves, repeating and re-repeating messages, we... Continue reading
Posted Jan 4, 2012 at Being Understood
Once upon a time, I was a television reviewer for a daily newspaper. I was given this gig because I'd spent several years in TV news and, presumably, knew something about the medium. I had a daily column and several large pages a week to fill as I saw fit.... Continue reading
Posted Jan 4, 2012 at Being Understood
I had the good fortune this week to be interviewed for an article about how supervisors can communicate bad news. As a manager, I've done a bit of this, and I've certainly been on the receiving end. As a consultant, I've advised others communicating organizational changes that could be seen... Continue reading
Posted Jan 4, 2012 at Being Understood
"Be not afraid of greatness: some are born great, some achieve greatness and some have greatness thrust upon them." (Shakespeare, Twelfth Night, Act II, Scene V) Greatness. What a concept. It's not something we ponder every day. At least, I don't. Make that didn't. Two recent events dragged greatness into... Continue reading
Posted Jan 4, 2012 at Being Understood
On Saturday and Sunday, I’ll be one of an estimated five gazillion women - and fourteen men - who’ll be at the National Women’s Show (www.nationalwomenshow.com) at the Ottawa Congress Centre. I’m one of the lucky ones. I’ll have a chair when I need it. Six of us, flying the... Continue reading
Posted Jan 4, 2012 at Being Understood
"So how was the Women's Show?" curious friends asked me. "Well," was my cautious answer, "I'm not sure what to make of it." Talk about life! It was fun. No question there. Very little lights me up more than talking to people about their lives and their work. Women of... Continue reading
Posted Jan 4, 2012 at Being Understood
For the past few weeks, I've been dancing around with an idea presented by my friend Donna Karlin, the Shadow Coach and founder of A Better Perspective. The idea sits in front of my nose in 36-point type. “People become who they might be when they let go of who... Continue reading
Posted Jan 4, 2012 at Being Understood
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Jan 4, 2012