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Ilia
in my own little world...
I love writing fantasy and retail-hell stories.
Recent Activity
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From RHUer I witnessed a pretty crusty-ish return the other day in a different store. I was waiting in line to make a return myself, and could overhear what was going on at the tills as I waited. From what I could gather the basic gist was: A couple in their mid-sixties had bought a pair of slippers before Christmas, and then carried on browsing in the store for a while afterwards. When they got home they decided that they didn't want the slippers, but couldn't find their receipt. They went back to the area they were browsing after their purchase the next day, found a receipt on the floor for a different item, and were trying to return the slippers with that! The poor girl working the returns desk kept trying to explain that, without the receipt, they could only have vouchers for the value of the item in the sale (50% off). The old guy just kept repeating "But we HAVE a receipt!" She couldn't get through to them that it had to be a receipt for the actual item being returned. No way you can live to that age without making a return in your life, to not know how it works. Eventually they "graciously" agreed to accept 50% in vouchers and left. --RHUer Continue reading
Posted 4 hours ago at Retail Hell Underground
I love her picture... she's got this arrogant bitch-face on. Like, "Yeah, I did it. What the fuck are you gonna do about it?" That face just looks so punchable...
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Okay, this took me a few seconds, and then I couldn't UN-see it. XD
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From RHUer My first job was at GameStop. I got hired onto a new store a week after it opened in my home town. I was thrilled to get the job, except for the fact that the dude only hired me because he was an absolute perv. Lucky for me he was only a temporary SM. So I was excited to get our permanent SM, ridding me of this awful creep. The only problem was our new SM was Satan. We'll just call her Satan. She was fucking awful. Terrible human being. After working three entire shifts with her she stopped, looked me dead in the eyes, and told me, "The only reason I don't fire you is because I would get in trouble because you can pull some awesome numbers. Other than that you would be gone. I absolutely hate females, and trust me, you're no fucking different." Fuck her. Before anyone asks why I didn't do anything, take into consideration the fact that everything was new to me. I didn't know what HR was, I didn't know how to contact the DM without her help, I didn't know shit because no one showed me how to do anything. And the only reason I didn't quit was because I absolutely needed a job. Then it got to the point where she just wouldn't ever give me hours, until everyone else quit except myself and one other GA. Then she was forced to give me hours because she was too goddamn lazy to hire anyone. So after dealing with this crap for about five months, this kid Devin started loitering at our store. After a while we became friends. He noticed how she particularly treated me and female customers like absolute shit. Satan made me feel awful about myself. She'd... Continue reading
Posted 8 hours ago at Retail Hell Underground
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-- jungleboogiemonster Continue reading
Posted 11 hours ago at Retail Hell Underground
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From honig_huhn, TalesFromYourServer I mostly work closing shifts in a bar and even though we stay open until at least 3 am I get those groups almost every fucking time. And then the dance begins: A group comes in, seeing clearly that we're cleaning up. They just try to order anyway. I inform them politely that we're closed. And then proceed to have the same conversation as every other night. But we only want [insert drink here] - no, we're closed We can drink it quickly. - no, we're closed There are still people drinking stuff here. - they ordered when we made last call. now we're closed You could just give us something. - no, we're closed. and if I give you something everybody expects to be served again as well, so no But we will tip you! - gosh, thanks, but we're closed Tip you very well - your "very well" probably doesn't match my "very well", but it doesn't matter anyway, we're closed now We work at a bar too, we know you want to finish up, but please make an exception... - hell's no. if you really worked in a bar you would have left five minutes ago when I first told you we were closed But my favourites are people who I ask if they want a last drink (they decline), then watch me clean and disinfect the counter and taps for half an hour (a lot of soap, scrubbing and water is involved) and then get pissed off when I tell them that I won't dirty everything again for their one tapped beer. --honig_huhn Continue reading
Posted 12 hours ago at Retail Hell Underground
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Seriously, Chinese food doesn't stay all that long in my stomach; I get hungry again later. It's hard to get fat on it. --SomeWeirdIrishGuy Continue reading
Posted 14 hours ago at Retail Hell Underground
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From Nordicmoose, TalesFromRetail This happened to a colleague at the gas station where I used to work. She and another girl were covering the evening shift, and the other girl was sorting out the stockroom when this occurred: A man came storming into the station, wearing a ski mask and waving a gun around, shouting, "THIS IS A STICKUP, OPEN THE REGISTER!" My poor colleague, just a teenager, had no choice but to open the drawer and started taking the money out. At this point she was obviously trembling and crying. That's when the robber suddenly pulled off his ski mask and, with a confused look on his face, said, "Are... are you ok?" It turned out that the other gas station a quarter mile up the road was holding a Safety Course for their staff, which was supposed to include a simulated robbery. The ACTUAL gas station was of course closed for business, and police had been informed. This "robber" was just an actor who had gone to the wrong gas station... The rest is not so humorous. The company responsible for arranging the course lost their contract permanently, since the "robber" simply left for the correct location without even making sure the staff he wrongfully robbed was OK. The poor girl was offered psychiatric care, but I don't have any more details on that. --Nordicmoose Continue reading
Posted 16 hours ago at Retail Hell Underground
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Had a couple come into the fabric store where I was working, and they spent hours talking to all the employees who sewed to find out which sewing machines were the best. They asked to see one for a bit, scanned it and said thanks, they were done. I asked if we could hold one for them and they said no, they'd just bought it online. Price difference? $10. However, when they got it, it didn't work. So what did they do? They brought it in, trying to get somebody to help them fix it for free. By then the story had gotten around the store and… yeah, that didn't turn out well. They got a telling off so harsh that I'm pretty sure their ears were smoking. --Kort Continue reading
Posted 18 hours ago at Retail Hell Underground
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From YoAuntie There are two women being checked out at our produce stand. One is a white-haired lady in a fur coat and fancy jewelry. The other woman is one of our regular customers. She's a struggling single mother with three children (one of whom is profoundly mentally challenged); her husband walked out on her last year. She has a basket with bruised and overripe produce from the $1 table. John the produce vendor is waiting on the rich lady, and his son is helping the young mother. The rich lady turns to the mother and says snidely, "Food stamps! I hope you enjoy spending MY money!" The young mother starts crying softly. John calmly tells his customer, "Social security? I hope you enjoy spending MY money. But you won't spend it here. I'm not serving you." The rich lady protested vigorously, which drew the attention of our emergency response team: myself and Sonny the jewelry vendor. We led her to the door. Then John turned to his son and said, "[Mom's] order is free. And fill up her bag with the rest of the damaged stuff." As the young mother left the market, we met her at the front door with a free chicken and a gallon of milk. And there's a $20 gift card waiting for her the next time she comes into the market, courtesy of all the vendors. --YoAuntie Continue reading
Posted yesterday at Retail Hell Underground
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From RHUer I currently work for The Unlimited as a telemarketer. We don't receive a letter of appointment because we are hired as "independent contractors." This means they can fire you at any time and you can't do anything about it. When I was hired I was told the hours were 08:00am to 04:00pm and Saturdays if quotas were not met, first day out of training it was suddenly half an hour earlier in the mornings for meetings and an hour later in the evening... Today I asked for a print out of the salary structure and hours, they gave me a letter stating that my hours are "7:30am to 05:00pm (unless goals are not met then you will have to stay later) and 09:00 to 12:00pm EVERY SATURDAY" The salary? "First two months are R4000.00 basic pay plus commission, there after commission only. I leave between 05:15 and 05:30 so I'm working about 9 hours and 45min a day at the least. No one will tell me what the commission is! My trainer was told to ask me if I was happy at the office, I said yes, my trainer then told me that the franchise owner said if I'm not happy there's no one holding a gun to my head forcing me to stay. I feel like they just don't care about us. All I did was ask questions but things suddenly became very tense and defensive. I'm dreading going back to work tomorrow. Don't get me started on the customers... okay, I get it, it sucks to have a telemarketer call you and interrupt your day. Just let me do my pitch, get to the price and then politely tell me you're not interested. I get in trouble if I don't do enough full pitches and have... Continue reading
Posted yesterday at Retail Hell Underground
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From fericyde, TalesFromRetail A long time ago I was working my way through college at a pizza chain that had 30 minutes or free for a policy (since changed). I worked in a college town that had 1 college store and 4 or so residential stores with a few addresses -- as a manager though, the real money to made was at the college store (as a driver though, different story, but I digress). It was common for managers in training to roll through the corporate store as they could be vetted by the supervisor a lot easier and the traffic would be much higher than their own store when they got it -- the franchisee would move them once they passed a certain level of training and most of them were terrific. This one manager though (let's call him K) was a real dickhead. He would be rude for the sake of being rude, had a habit of dicking with your schedule and so on. We were all happy when K got his own store and left. I'm about 90% certain they gave him a small residential area on the outskirts of town just to keep him out of trouble -- it was only about 4k addresses from what I remember and a few road-side motels -- you know, the old kind that are a bunch of small buildings all sharing walls with a neon sign out front advertising some terribly low rate, A/C and cable. :) And so the drama begins -- it was finals week and we (the college store) were really busy. We usually got slammed during finals but it wasn't terribly over the top here. There were three campuses in this town and one of them was being used for an FFA event (Future Farmers... Continue reading
Posted yesterday at Retail Hell Underground
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From RantngServer, TalesFromYourServer I used to be the closing bartender on Sunday nights at the sports bar where I work. We close at midnight on Sundays. Last call is 11:30pm, but the kitchen is still open and accepts orders all the way until closing time. Some Sundays, a local radio personality would come through during the last hour, usually with one or two other people and usually in time to eat and to have a couple of drinks before last call. On this particular Sunday, he and his crew came in at 11:40pm to an almost empty restaurant. I had two guys at the bar finishing their last beers and their food. Our manager was off in the dining room chit-chatting with the closing servers, and he acknowledged Local Radio Personality and Crew with a friendly wave as they made their way to the back of the place where the bar was. My bar. My nearly clean, after last call, almost shut down bar. And they sit. Ok, fine. The kitchen is still open for a bit. These other guys aren't quite done, anyway. Maybe they'll just eat. Nope. They start to order beers and a round of shots. "Sorry, guys, last call was ten minutes ago," I say. They protest. "Sorry, but I called last call at 11:30, and I already told these guys they can't have another one, so..." "Well, your manager said it was okay," Local Radio Personality says. "He said we could have one." You didn't even speak to him. "Let me double check," I say. I go over to the manager, explain what happened. They want drinks. I said no. It's after last call. I already stopped serving two other people. They said you said it was cool, but you never even spoke to them.... Continue reading
Posted yesterday at Retail Hell Underground
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From thedepartment, TalesFromRetail I work as an assistant manager for a local chain of gas stations. The one I'm at is probably one of the busiest stores in the state from February to September, and the only one with two restrooms with multiple stalls instead of just a single unisex one. Not to mention we are pretty far from the nearest large city, so no local police. I just got done inspecting our gas pumps, and was sitting in the office busy calling in for maintenance a pump hose that started developing some nasty cracks. Normal, uninteresting gas station fair. In walks one of our cashiers, my back turned to her, and she says "Excuse me, I just found this in the women's restroom." I turn around, and she is holding a loaded handgun. @_@; She hands it to me, and I tell her to let me know if the owner comes back. I lock up the office, engage the safety (yay, the safety was off.) unload the handgun, put it in one drawer, then the magazine (and THE ROUND THAT WAS IN THE CHAMBER) into another drawer away from the first one. I call the state troopers, give them all the info (thank God it wasn't stolen) and they say they will be by soon. Trooper comes along, picks up the handgun, gets my info, and leaves. About five minutes later I get a call from another trooper saying that they just pulled over a lady who was speeding on the way towards my store, and let me know she is on the way to pick up her handgun. She arrives, and gets extremely pissed off when I tell her that the troopers already collected it, I give her their contact info and she leaves... As a responsible firearm... Continue reading
Posted yesterday at Retail Hell Underground
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From RHUer I just love it when customers think we can read their minds and know *exactly* when they need help and what they're looking for. Especially when they describe it in such vague terms as "the thing . . . that goes on the other thing." My all time favorite was the customer who saw a toy advertised on TV by a different store. She wanted to know if we carried it but could not tell me the name of the toy, if it was for a boy or a girl, what it did, a general age range or any other information. She simply assumed I'd watched the same channel at the same time as she did and would already know what she wanted. She became very angry when I was unable to help her. --RHUer Continue reading
Posted yesterday at Retail Hell Underground
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From RHUer This story is a story that is shared around my workplace every time we need to squeeze those low hanging justice fruit just to see the juice come out. (And when I originally thought of that description, it didn't sound nearly as testicular-ish as it does now that I wrote it down...) Ahem. One of my coworkers is having difficulties with the shake machine, and I, being somewhat mechanically minded, agree to take a look at it while he takes over at the registers. The lady who wanted the milkshake (aka the one my coworker was trying to fill when the machine went AWOL) is currently 'in a hurry.' (It is of my mind that all retail slaves are alike to this woman; so when something goes wrong, it's everybody's fault, since we're all complicit in a vast retail conspiracy to ruin everyone's day, one milkshake at a time.) Does it matter that I am fully visible trying to figure out what's going on with the doohickey's thingamabob? Does it matter that my buddy is explaining the situation? Does it even matter that he has apologized and offered a refund and/or switch to a different beverage? The answer to all of these questions is, of course, a resounding "NO!" As I fiddle with the beast from a level of hell somewhere between crashed credit card systems and telemarketers, I hear a spluttering sound, a gurgle, and then I get it right in the face with a spray arc of strawberry-whatever-passes-for-shakes-in-this-place. I slap the power button to turn the internal mixers off, grab some towels and try to staunch the eruption. For the record, it was like trying to staunch the blood spurt scene from the Addams Family movie; it's going everywhere, onto everyone, and it's not gonna stop.... Continue reading
Posted 2 days ago at Retail Hell Underground
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From tacknosaddle, TalesFromRetail Had a friend who was waiting tables and a couple of guys pulled the old chew 'n screw on her. She was lamenting to the bartender, and discovered that the guys had a couple of drinks at the bar while waiting for a table to open up... and had paid with a card! The manager put the bill on the card manually and added $100 tip. Then she said that if they disputed the charge, she'd call the cops. (They didn't, so that was an awesome night's end for my friend.) This was years ago though, so I am not sure if they could still do that today. --tacknosaddle Continue reading
Posted 2 days ago at Retail Hell Underground