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Ilia
in my own little world...
I love writing fantasy and retail-hell stories.
Recent Activity
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From: rooney217 A couple of weeks ago my store had a buy one get one 50% off going on all ladies dresses... and I don't know how many times I was paged about it. People either told guest service that it was BOGO free or that all dresses were 50% off. One day I went up for back up cashier and this woman has a bunch of swimsuit cover ups. Her: "All the ladies dresses are 50% off." Me: "No ma'am, all of the dresses are buy one get one 50%." Her: "How would you know?" Me: "I work in that department and I put up the signs this morning." Her: "Why is my total so high if the dresses are on sale?" Me: "These don't qualify for the sale because they are cover ups." Her: "Ugh...well then I don't want any of them then." *storms off* --rooney217 Continue reading
Posted 1 hour ago at Retail Hell Underground
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From: AwwItThinksItsPeople About five years ago I was working at the service counter of a small but popular Italian Bakery in an upscale area of California. People would come in, point to the baked good of their choice and I would put it in a box and take their money. Simple stuff. Customers also had the option of calling ahead to reserve our more popular items, which would be boxed in back with the customer's name on top. I made a habit of checking the reserved boxes at the beginning of my shift each day so I would know who to expect. Enter Charmaine. My second day on the job, trailing my manager, and I follow her eyes to see a tall, thin, immaculately dressed older woman making her way unsteadily into our shop. Before she gets within earshot, my manager mutters, "Pay attention- it's the same every time." I tried to follow the subsequent conversation, but as I was also running to grab Charmaine's box from the back and seeing what discounts were keyed in for her, I didn't manage to absorb much of what was said. I just noticed that the well-dressed older lady was very sweet and almost overwhelmingly chatty. After Charmaine left, the retail smile dropped off my manager's face and she looked relieved. "Every other day she's in here. She's nice and all but OH MY GOD." Two days later and I'm on my own in the front, turning pastries to their best advantage in the window. The older lady walks in and reminds me that there's an order with her name on it. I scoot into the back to grab her box, and this conversation follows. Charmaine is C and I shall be Me. Me: That'll be $3.10 with your senior discount, Ma'am. C:... Continue reading
Posted yesterday at Retail Hell Underground
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From: AnnaJ A former manager called me a lazy, spoiled, arrogant bitch. Simply because I couldn't work as much due to the semester starting... which I specified when I was hired. --AnnaJ Continue reading
Posted yesterday at Retail Hell Underground
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From: Hemmcue There was a guy named Damien who was a contract worker at our company. The work involved travel, and people usually had to share motel rooms. His roommate told me about the time that Damien proceeded to get pretty drunk and woke him up to show him Internet photos of a woman breast feeding a dog. The other guy was disgusted, but went back to sleep. He woke up the next time to find Damien staring at him, which was unsettling enough for this guy to grab a knife to sleep with. Then he was awoken again to the sounds of Damien doing something in the bathroom, then leaving and returning later to the room. He woke up again to the smell of chemicals and found Damien had left. Upon checking the bathroom, he found Damien had written all over the walls with a Sharpie and attempted to later remove it with bleach. He then took off, never to be heard from again. As far as I can tell, the business never saw him again, so I don't even know if he left to be a sharpie wielding hobo somewhere or what. --Hemmcue Continue reading
Posted yesterday at Retail Hell Underground
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From: Cyno01 I worked at an office supply store. One time I approached a woman who was looking at the telephones; they were in the center of the store. My manager was stocking stuff around the corner. The woman politely refused any assistance so I moved on. My boss overhearing all this, sent me back. So I approached a second time, same thing; she didn't want any help. Boss glares at me, says I'm not practicing our selling strategies, and goes around the corner and engages the customer. Customer flips her shit, starts yelling at my boss that she's just looking for a cheap cordless phone, it is not a major purchase, and there is no need to involve a sales person, and then she walked out. That was one of my favorite retail moments ever, but to be honest my boss was probably happy that she left without buying anything, vs buying the phone without any attachments or a protection plan. Better to get no money at all, rather than get some money but nothing extra! Right? Right. --Cyno01 Continue reading
Posted yesterday at Retail Hell Underground
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From: Holly Ha! Just today, some guy asked if we had a senior discount, and got upset that we didn’t. He claimed he “needed” it. The kicker? He was buying a travel guide to Istanbul. I'm sorry, but if you can afford a trip to Turkey, I don’t have any sympathy. I can barely afford to visit family in a different state, much less travel the world. I might feel bad if he was buying “Bankruptcy for Dummies.” --Holly Continue reading
Posted yesterday at Retail Hell Underground
Shit like this is why I feel the need to carry a tire iron around. Sicko jumps the counter, gets approximately 2 lbs of steel to the back of his knees. Sicko goes down and stays down.
1 reply
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From: IgnatiousReilly The brother in law of the owner of my company. The owner couldn't be made to understand that this man, if he must be employed, must be given a meaningless task with no consequences when he fucked it up. Instead, he was given project management positions. I had the displeasure of working underneath him on two projects. Just a few highlights: In order to extract a phone number from him, it took two to three phone calls and several emails a day for several days. Sometimes a week or more. Every single time. It didn't matter how important it was that I have this contact information. In order to get his attention and for him to hear what I said I had to treat him like a toddler. If he wasn't making direct eye contact with me he wouldn't hear a word I said. If I really needed him to hear me, I'd tell him "Byron, I need you to look me in the eyes so I know that you're listening to me." If I got into the car with him, for any reason, it would take hours to get out again. He might have a single sentence worth of information to impart, but it would take that long for him to take care of other work in order to get to me. He'd drive somewhere too, meaning I couldn't simply get out of the car. He very clumsily attempted to bribe multiple people. He was from Guatemala, so I think it was cultural. Fortunately, I was able to convince the people who were offended that this was a cultural thing and that we were all attempting to rid him of it. I went to his house once to pick something up. His four year old son was... Continue reading
Posted yesterday at Retail Hell Underground
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From: TOHCskin A guy comes in with his nine year old kid on a BOGO 50% off weekend. Second item had to be on sale for the the 50% off to apply though. Most people walk in and ignore the sign beside the door advertising our sale, and then treat me like a nuisance until I tell them about a sale, and then we're best buds. So buddy spends like half an hour trying on about half the store sending me into the storage room with requests like "I need a pair of jeans size 32 30" and then ignores me when I ask about a fit or wash aka he's not buying them, just wants to see how the shirt will look with jeans or something aka wasting time I could be spending with other customers because he's already fucking wearing jeans. Ends up grabbing a shirt that's full price and a jacket that's on sale but is still more expensive than the shirt he picked out so I inform him that the sale doesn't apply because it's equal or lesser and point to the big sign by the door that he walked right by on his way in that clearly states this. Guy flips his shit and starts yelling at me about how it isn't fair, I'm trying to "fine print him at the till," his kid's been waiting for an hour and it isn't fair to the kid, I'm trying to trick him into the sale, etc. I tell him he hasn't paid for anything yet and he can just not buy the jacket. This makes him even angrier so he asks to see a manager. Manager comes over and instead of asking her about anything he just yells at her and says "I'll be back in... Continue reading
Posted yesterday at Retail Hell Underground
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Grey Face here - I used to submit back in 2013. Then I got out the retail game! I still like to read though and the BOGOF sweater story reminded me of a nightmare offer we used to do. 3 for 2 across all Christmas gifts and presents. Sounds great right? Until you realise that our old tills didn't work the offer the way people wanted. I know other stores who on a 3 for 2 offer will tot all up the eligible items in price order and every third one is free. Like so: £10 £9 £8 - FREE £7 £6 £5 - FREE £4 £3 £2 - FREE Not so our tills, which listed all your eligible items...and then removed the cheapest. More like. £10 £9 £8 £7 £6 £5 £4 - FREE £3 - FREE £2 - FREE We worked this out pretty quickly and so if we saw customers with a lot of items we'd split their transaction for them in such a way that they got the best deal and most of the time I was genuinely fine with doing it - it was extra work, but if people have a lot of expensive and a lot of very cheap items they could save a lot and be much happier with you for having taken the extra time since they were the ones benefiting. There was one exception however... A lady came up to the refund desk furious because the cashier hadn't explained how it worked and had rung up everything in one go. I might have had sympathy for her...if she had bought any items that cost more than £1. Deadly serious, she made me refund the lot, and then resell her the items at 75p as one transaction and then separately the others... Continue reading
Posted 2 days ago at Retail Hell Underground
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From: Gemini When I was working inbound calling for customer service, I had a rude-ass custy scream at me, then at my supervisor. To be fair, it was my second day (first day had been non-stop training), and my second phone call *ever*. I was still learning the product and offered to have her hold while I found out the answer to her detailed and very account-specific question. As soon as she transferred to my supe, she screamed at her to "keep that fucking retard off the phone until you train her better!" Eight years later, I was a supervisor of my own department and even THEN, I had managerial approval to NEVER take a call from her. It was great, because I had approval to reject claims from her when they came in - although, being the better person, I only rejected them when they were blantantly wrong. --Gemini Continue reading
Posted 2 days ago at Retail Hell Underground
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From: fancyghost I worked at a mall record store in the early 90's. The assistant manager was the one who really pushed to get me hired (or so I'm told). She was cool for a while and then she hired a cute guy and tried putting moves on him constantly. He was kind of an air-head, so was pretty oblivious, but he and I became friends and would hang out outside of work. This enraged the assistant manager so much that she tried to poison me! I know this because I often had the inglorious task of mopping the floors, so we'd put ammonia in the rolling mop bucket. Point is, I was very familiar with the smell. SOMEONE (gee, I wonder who?) had taken a small box of cookies off of my shelf space in the back and soaked them in ammonia, dried them out and put them back, hoping I wouldn't notice. They were still somewhat soggy and the smell was obvious. She also got the guy fired and tried to set up my other friend to make it look like he was stealing, but she got caught and ended up getting fired. I looked her up on FB recently. She's surprisingly not in jail! --fancyghost Continue reading
Posted 2 days ago at Retail Hell Underground
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From: tobert17 Background: I deliver furniture for a family owned business, I also live in a cold climate where winter is nine months of the year. The setup: It is late February, middle of winter. We are delivering a sofa, loveseat and chair. All pieces except the sofa comes in parts. We arrive at the house, the sidewalks look clear. My copilot goes about getting the pieces moved to the back of the truck, I go in to say hello and scout the path. As I'm walking up a single slab of sidewalk is covered in a thin sheet of invisible ice. I nearly slip walking up with a piece of paper in my hand. We go through the steps. I see where it's going everything is fine. Me: Okay, looks good, we'll starting bringing everything in, do you have salt or anything to put down? The sidewalk is very clear except in one small spot. Mrs. Customer: What? No, we've used all out rock salt clearing the ice! Me: Okay, well, we can bring in everything but the sofa, it's a motion piece and too heavy to safely move across the ice. Mrs. Customer: Well, we don't have any salt. You have to deliver it, we paid for delivery. Me: And we're here to deliver it, but I've slipped while carrying furniture before. It's not something I'll risk again. This is all true, the winter before I have a 100kg console fall on my pelvic region when I slipped on ice and ended up -under- the console. At this point also, Mr. Customer who was standing in the bleachers has quietly slipped away into the back. Also at this point my co pilot has started to bring in the backs. He's noticed the ice patch and has been careful... Continue reading
Posted 2 days ago at Retail Hell Underground
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From: Fireflyofhope Today was one hell of a day. We had a one day sale and I work in customer service. This already isn't going to work out well. The price adjustment policy is within 14 days of purchase including layaway. Our sales ad specifically states that this particular one day sale cannot be applied to "existing layaways or previous purchases." But of course what am I thinking? Customers don't read! Heaven forbid! Because they want the sale, it's not like this promotion is from our headquarters who make the rules about what is or isn't on sale. Of course you want an additional 20% off that thing you bought yesterday which we told you couldn't be adjusted today because what the sales flyer actually says! I have a constant flow of people who I see on a regular basis acting as if I'm some horrible person because I won't just give them the sale price. Because it's my fault, it's me, I don't want to give you an extra 20% on a shirt that costs like $5. I have people wanting to buy Coach purses which are never on sale, "but the sales ad says all purses!" Until I point out the "excluding Coach" part. Then suddenly, "What do you mean I can't get the sale price, so-and-so said I could!" Yeah but I'm above so-and-so and I am following policy. Fuck off --Fireflyofhope Continue reading
Posted 2 days ago at Retail Hell Underground