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Ilia
in my own little world...
I love writing fantasy and retail-hell stories.
Recent Activity
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From Dathus, TalesFromRetail Another tale from a gas station attendant! This one involving identification, and lots of sarcasm! I was running the convenience store as well as making sure people don't run off with gas. This was one of my 9PM onward shifts, and the night was going pretty well. Young man comes in and asks for some chewing tobacco. He looks no older than 18, so I obviously ID (ID25 in Ontario, but I err on the side of caution as much as possible. I don't have $2k kicking around). Here's what follows. Me = myself, YM = The young man in question, HM = his mother YM: "I'd like to buy some skoal." Me: "Sure. Can I see your ID?" YM: "I don't have it on me." Me: "Well unfortunately I can't sell it to you because I don't know how old you are." YM: "I"m 20." Me: "That's nice, but I can't take your word on that. I need to see your ID." YM: "I have it in my mom's car, can I go get it?" Me: "Absolutely!" Now, from what he said, it sounded to me like he was going to grab his ID and come back. Boy was I wrong. Enter him with his mother. HM: "I'd like to pay for my gas and this skoal, please." Me: "The gas is $xx.xx, but I can't sell you the skoal because I know you're buying it for your son. I have no way of knowing how old he is, and it's against the law for me to sell it to you when you have the intent on buying it for him (absolutely true, btw)." HM: "Well my son's 20 years old." Me: "Well I'm 36." HM: "Really?" Me: As flat as possible "No. That's the point.... Continue reading
Posted 11 hours ago at Retail Hell Underground
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From iwasbornsick, TalesFromRetail I am the assistant manager at a local chain of pet stores. We have a buyer rewards program on a lot of different stuff, mostly dog and cat dry food, but other stuff too. To sign up for it, we just need a name, phone number, and address. When you come in to shop, you give that phone number/name, and it tracks your purchases towards free stuff. We do NOT take IDs or anything, since families often use the same account: husbands and wives mostly, but whole families sometimes too. So, this young woman (early twenties at the oldest) came in and grabbed a big bag of dog food. We'll call her YW, and I will be Me. Me: Did you find everything okay? YW: Yup, just this please. My phone number for my account is XXX-XXX-XXXX. Me: Great, under (her name)? YW: Yes. I think this is my free bag, or I'm close to it. Can you check? (The account shows when you bought food and how many purchases you need to get your free bag). Me: Hmm. It looks like you got your free bag recently. This is the first bag on a new program. YW: That's not possible. I'm positive this is my free bag! Did you computers screw something up? (Now she's positive it's her free bag. And no, my computer system doesn't really "screw up" that way). Me: Well, I suppose it might be possible, but it's unlikely. Are you sure you didn't get your free bag last time and just don't remember? (I mean, I personally would remember leaving a pet store with a $60 bag of dog food free, but that's just me). YW: Absolutely not. The whole reason I come to your stores is because of this program. I've... Continue reading
Posted 15 hours ago at Retail Hell Underground
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From Sylerhax, TalesFromRetail I was working at the same old gas station/convenience store. To be clear this is a chain, so there are some corporate rules that everyone has to abide by. One of these rules is up selling the deal for that quarter. Gum or water, whatever it is we 'have' to ask the customer if they'd be interested. My boss straight up told me that it's dumb and pisses off customers so I should only do it if I think the customer is a secret shopper (Someone from corporate who gets a sick thrill from getting people fired). Fast forward 3 or 4 weeks and there's a bicycle thing that goes through our small town, so we have lines out the front door of the store and myself and my other co-worker are just trying to get as many people through as possible. Only later do I find out that one of those people was a secret shopper. I scored an 80% and failed the secret shop. My boss gave me my results which said "didn't upsell" and "name on name tag was not 'proper'" (It was written instead of typed). Along with this test result my boss told me to go into his office and read the E-Mail that he had up on his screen. It read something along the lines of "We ask that you remove the employee in question." My heart kinda sank, I was sure he was going to fire me. I went out to the front area where my boss was working, and he gave me a name tag that was printed. He later told me that in a phone meeting with his boss, he told him to "Fuck off" and that "my employees were my problem." He said he'd love to see... Continue reading
Posted yesterday at Retail Hell Underground
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From erinnbecky, TalesFromRetail I'm a sales associate at a outlet shoe store that's recently gained a lot more traffic ever since a video featuring our brands shoes (we all know where I'm going with this) went viral. The way our store is set up, we have 2 rows of full price shoes stacked in closed boxes on shelves (organized by shoe type) at the very front of the store, then the rest of the store are rows of open boxes of sale shoes (organized by size instead). In this story, the "messy shoe box lady" is who we will refer to as MSBL. The difference between the sale shoes and the full price shoes is very obvious, which comes in handy when explaining what shoes are included in our "buy one sale shoe, get a second sale shoe half off" sale we always have. It's literally 2 shelves not on sale in the entire store. Fast forward to last night - it's around 7:30 (we close the store at 9), and it was pretty quiet. I started slowly tidying the rows of the sale shoes - since they're open boxes with the shoes on display they oftentimes can get messy quickly and putting all the boxes back in order can be pretty time consuming. While I'm working, a woman is looking at the shoes beside me, taking a bunch of pairs out of their boxes (which she's leaving on the wall still), tried them on, decides she doesn't like them, and then throws the shoes somewhere random instead of putting them back in their box. This can kind of be a nightmare for us because not only do we need the barcode on the box should you choose to buy the shoes, but hunting the shoe box down in a... Continue reading
Posted yesterday at Retail Hell Underground
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From Sylerhax, TalesFromRetail So for some context I work at a pretty normal convenience store, the one difference is the one I work at is more the size of a small grocery store, This was a Thursday (it'll be important). Like many convenience stores we sell lottery tickets from a machine at the cash register. It was a pretty normal day and two older women came in and both got a lottery ticket, about 4 or 5 minutes later they both came back with water bottles and my co-worker (Who was still a bit new) rang them both in and gave them the total of 1.99 per water. Or something like that. This just wouldn't fly for them one of them told her that there was a sign at the back of the store that said they were 0.99 each if you buy a lottery ticket. As all of this was going down I was dealing with customers at the other cash, so I just told her to go back and verify that the sign was truly for that item and not for something else. So she went back and there was a sign but it was only for Wednesdays. It's the dumbest deal ever and we had people (nicer ones) tell us all the time that the deal made no sense. The only reason I could think that it had any reason to it was because the lottery was drawn Wednesday night. By the time she made it back up to the front of the store there was a small line-up developing. My co-worker comes up and tells the women that they can't get the deal because it's a Thursday. At this point my co-worker is getting a bit fed up. After much bickering about the laws surrounding day-specific... Continue reading
Posted 2 days ago at Retail Hell Underground
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From Mylifeisapie, TalesFromRetail Oh boy, there's a reason people still get scam calls and emails. They work. There I was, supervising at my store today, when a woman asks to do a money transfer at our money transfer kiosk. It's her first time and she'd appreciate it if I walked her through it. Okay, no problem, that's a pretty regular request. This lady is probably in her mid-30s. So I have her type in her information, and the the recipient's information, which she's reading off a scrap of paper. The recipient lives in the Benin Republic. Wow, she's got quite the social circle. Then it comes to the part where it asks if she's sending on behalf of someone else. Woman: "What does that mean?" Me: "Well, it basically wants to know if someone asked you to send this money ($150) to someone else." Woman: "Oh. Yeah." Me: "Do you know this person?" Woman: "Kind of. Michelle Obama." Wow. Do go on. I would LOVE to hear the rest of this story. Me: "Michelle Obama..." Woman: "Yeah." Basically, what happened is that she's been playing this free online lottery game, which is sketchy enough, and she kept "winning." Well, she starts getting emails from "Michelle Obama" telling her that she needs to send a processing fee so she can receive her money. Surprisingly, she is very skeptical when I tell her she's being scammed. Even more surprisingly, this correspondence had been going on since about 2008. Oh, God help this woman, she thinks she's been texting FLOTUS (First Lady Of The United States) for eight years. So she pulls out her phone and shows me the text correspondence. I decline to see the emails. The correspondence includes a very badly photoshopped picture of Michelle Obama holding a letter pleading with... Continue reading
Posted 2 days ago at Retail Hell Underground
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.28 lbs instead of 2.8 lbs. XD --sassafrassi Continue reading
Posted 3 days ago at Retail Hell Underground
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From sparkleNSunshine, TalesFromRetail Way back before I opened my own business, I had a job at a chain convenience store type place. Sort of like a department store with food, house wares, and everything else where just about everyone came to at one point or another. I had worked there once before and came back after moving away for a while and when I returned, they hired me on as assistant manager. (Basically just meant I had a key to unlock things and could fix register mistakes). Now at this store, we had a woman who we all called the Coupon Queen. Not because she was good at couponing, but because she thought her coupons made her untouchable. Anyone who works in retail and deals with coupons knows the rules. Some coupons can only be used once, multiples will be rejected - Some coupons have very specific items and amounts they will discount, no substitutions - and some coupons can only be used at certain stores.... this woman did not care. Most days, we could get by and would force through a few coupons to keep her happy, but this day was much different. The system at this store could only allow you to force a coupon through if an item hadn't already been discounted. Once all items had a discount, coupons couldn't go through and there was nothing that could be done. The coupon Queen arrived with a massive amount of cat food and a bunch of coupons for "buy one get one free". The way the register works is that, instead of giving one item for free, it cuts the price of the two items in half instead. So every time I ran a coupon, two items were discounted. Then at the very end, she hands me a... Continue reading
Posted 3 days ago at Retail Hell Underground
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From Mecromancingfox, TalesFromRetail Today I'm going to tell you guys about one of my favorite (former) regulars, the scammer. And, in case I haven't mentioned it before, I work in a gas station that is a part of a grocery store. So I'd been at my new store for a few months when this story happened. It was in the middle of an insane rush when she pulled up to the pump closest to my booth (M=me, S=scammer). S: Hi, oh my god, I was just here and I bought $30 worth of gas and some windshield fluid, could you be a dear and just turn on my pump so I can get my gas or give me my money back? M: I'm really sorry that happened, do you have your receipt to verify how much? (While I ask I'm looking through the days transactions to try to find her order). S: (Getting a bit flustered) No I don't have my receipt, you never give receipts, and I already told you how much, just turn on the pump or give me my money back. M: (I look at our inventory, which was still full from when I stocked it the day before, I began to smell BS) I understand your frustration, but I need to look up your order so I can give you your gas. S: Oh, you weren't here when I got it, probably before you came in today. The other girl that works here rang me out. M: (Stops looking) I'm really sorry, but I can't seem to find your transaction, you're going to have to go to talk to customer service. S: But why, I'm here, you're here, can't you just let me pump so I can be on my way? M: I'm sorry, but without... Continue reading
Posted 3 days ago at Retail Hell Underground
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From PM_ME_UR_GUBBINS, TalesFromRetail I used to work at a fairly large chain of gas station/convenience stores. A friend had gotten a few people in our group jobs at different locations, fairly close to each other. We would always tell each other our stories of weird customers, thieves, etc. While hanging out one night, somebody mentioned that a couple guys had come into their store and tried exchanging rolls of dimes for cash, except the rolls were actually full of pennies. Armed with this new information I go into work the next and tell my coworkers to watch out because they might try it on us. A few hours into my shift, it's getting dark and it's pretty slow when a guy, we'll call him Rolls, walks in and comes up to my register. Me: Hello, what can I help you with tonight? Rolls: Hey, can I get a can of Copenhagen Long Cut? And would it be possible to change a couple rolls of dimes for bills? Me: (Really? Already?!) Sure thing! So I grab his can of dip, ring up the total and take his rolls of dimes. As I'm about to break open the rolls of dimes I tell him that I just have to make sure that the rolls all add up to $5 each. A look of terror dawns on his face. Rolls: Oh... so... uh, you have to check those rolls, huh? Me: Yes sir, some people don't fill the rolls all the way or they try to use other coins. Just last night somebody tried to exchange rolls full of pennies at the store down the road. Rolls: Oh, yeah, totally understand. At this point, I take the three rolls of coins and smack them on the edge of the counter to crack them... Continue reading
Posted 4 days ago at Retail Hell Underground
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From IEatCanadianMoney, TalesFromRetail I work at a place that deals primarily in used games, because the games are used, and not guaranteed to work. We have a somewhat generous return policy, where customers have 30 days to exchange a product so long as they keep the receipt. The requirement of the receipt and the fact that it's for exchange only is so that we don't get scammed by people who want to dump their broken games on us (obviously). This story begins just after we opened the store. We got a phone call that my coworker (lets call her Arya), picks up. The man on the other end (Joffrey) apparently had a game that he bought from us about a month ago that didn't work, but he didn't have the receipt. Arya told him that without the receipt he wouldn't be able to return it, but she did tell him about the buffing service that we offer (we have a machine that can get rid of lighter scratches on CDs and DVDs). Throughout this whole exchange he was apparently very polite with her and was fine with bringing the disc in to be buffed. That changed soon enough. Fast forward about half an hour later and Joffrey walks into the store, looking somewhat irritated. I, not realizing who he is, greet him with the usual "Hey how's it going. Anything I can help you with today?" Joffrey: I bought a game off of you guys about a month ago and it doesn't work. Me: Oh okay, do you have the receipt on you? J: No, but I called earlier. Arya: Oh right, yeah we can buff the disc out for you if you want. J: It has a pretty deep gouge in it, buffing it won't get it out. Throughout... Continue reading
Posted 4 days ago at Retail Hell Underground