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Ilia
in my own little world...
I love writing fantasy and retail-hell stories.
Recent Activity
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From: wutdafxgoinon Some backstory: my former roommate and I work together in a college bookstore. I manage the textbooks department and she works in the general merchandise section, but I'm technically her supervisor so we haven't ever had a shift together until recently because we no longer live together. (Company policy to prevent favoritism, I guess?) Students can rent textbooks for the semester instead of paying a higher price to buy them, and when they decide to rent a book they have to sign a rental agreement that has the due date and list of damage to the book that would void the agreement and incur replacement fees against them. The due date for the spring semester books was May 17th, last Tuesday, and there were graduation ceremonies on Wednesday through Sunday, so we had extended our hours to accommodate the increased foot traffic. This week is when we begin our reduced summer hours. I'm on my lunch break when I get paged over the PA from my friend, who is the only person on the sales floor currently (it's summer now and campus is empty.) She sounds pretty shaky, and I'm MOD so I punch back in and go to check it out. She's talking to an angry woman with two large canvas bags full of textbooks, and as I approach I can hear her going on in that passive-agressive "I've been inconvenience and I'm going to complain until you offer me something to shut me up so that I don't look classless for asking for compensation" tone that I'm sure we all hate. We'll call this lady DR for "Delinquent Renter" and my friend "SG" for "Sweatshirt Gremlin" (she spends like 90% of her shift folding sweatshirts). Me: Sorry SG, I had to punch back in-- what did... Continue reading
Posted yesterday at Retail Hell Underground
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From: ThatMassKid This was a few weeks ago, I work in men's department in a clothing store. This guy comes in with who I assume was his kid, the kid was probably 13-15 the father mid to late 30s. Customer: "Hi, do you guys have any white dress shirts? I'm in a hurry." Me: "No we don't have any, sorry." He was looking for a dress shirt that you could wear a tie with, and for some reason my store hasn't had many in the last year, maybe a dozen or so, only one white that was probably sold months ago. Customer: "Are you sure you don't? If I go and find one I'm going to tell your manager you didn't help me." I honestly didn't think of this as a threat at first, so I was trying to think of what might be the closest thing we have to help him since he said he was in a hurry. Me: "Uhh no we don't but-" Customer: "You know what? No, I'm going to go look for one, and if I do find one I'm telling your manager you didn't help me." I was pretty shocked after hearing that, so as he was turning away I laughed and just said okay. I never heard from my manager, so I assume he never told him. Seriously though, why would I lie? --ThatMassKid Continue reading
Posted yesterday at Retail Hell Underground
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"What Do You Mean You Have To Deny The Sale?"From: seraph1337 I am an overnight employee at Big Box Retail Store and typically only stock shelves. However, since I am one of the few night associates who know how to run a register, I'm often called upon to do so. I don't mind doing so, typically, because it is a change of pace and usually means management will give me more leeway with my productivity expectations. I'm pretty sure last night, though, takes the cake of moments of cashiering that I will savor forever. It was the beginning of my shift and I was headed up front to grab carts to hold trash while I stocked. As I passed by a coworker on a register up front, he motioned to our tobacco bullpen and asked if I'd take care of a few customers who wanted to buy tobacco. I told him it wasn't a problem and headed over. As I arrive, I immediately notice that there's a good chance I'm in for an irritating transaction. The people waiting are four or five college-age guys in jeans, cowboy boots, and plaid shirts. Living in a rural area, this isn't uncommon, but these guys are typically jackholes, the type that have truck-nuts on their pickups. I am not terribly familiar with the tobacco products because I very rarely get stuck on that register, so when the guy asks for a log of Cope wintergreen for himself and his buddy wants three cans too. As I search for the logs, he tells me, in a tone as if I am an idiot, that a log is five cans. "I'm aware, I just don't know where they keep them," I inform him. I find the spot and we're out of logs, so he says... Continue reading
Posted yesterday at Retail Hell Underground
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TechTyger had a website (known as The IBM Years) where he posted stories from Call Center Hell. At our encouragement, he's submitting his stories for RHU's enjoyment! No worries, we'll keep posting them, even after the month for Call Center Hell ends. :) ------------------------- Hi, and welcome to 'Doofus of the Unspecified Time Period'. 'Doofus of the Day' was a good alliterative name, but while I've got an infinite amount of material, I don't have an infinite amount of patience. What is it all about? I did telephone tech support for IBM and after three four five [!] years of it, am starting to get somewhat more than a little burned out. Hopefully, venting here will help some, and if you the viewer get some amusement out of it, the world will be a little better place. The First: Loser the First, and the one who inspired me to create the page. From: TechTyger This lUser is a rep for a pharmaceutical company named Roche Diagnostics. ALL of the people who work for this company are prima donna assholes, almost without exception. He calls in and says his Outlook isn't working. I ask how. Turns out he's got to wait for Outlook to do a synchronization when he starts it, and then if he wants his mail to be available offline, he's got to do a manual synchronization, and apparently this is just too much for his tiny little mind to encompass. Now, Outlook has always worked like this. It hasn't ever, at least in the versions we support, done it on its own. Mr. Loserboy says that before we reloaded his HD [Note. We don't reload hard drives. We are telephone tech support. His internal people reloaded it.] it automagically had all his mail available both online and offline... Continue reading
Posted yesterday at Retail Hell Underground
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From: Rhiannon My supervisor at the supermarket was a complete tool as well - for three months she wrote my name down wrong on the rota (as Rhianna). One day I was in a foul mood, ripped the rota down and sharpied my name in huge letters on it (spelled correctly). Literally ten minutes later, she came over and laughingly said, "Oh! have I been spelling your name wrong?" It took all my control not to say, "Yes, for the past THREE MONTHS, WOMAN!" Then she went on to say "When I first started, the manager kept calling me Lyn, and L said to him 'I was christened Lynda.' " So you know what it's like to be called the wrong name and despite all my paperwork, the months of EVERYONE else calling me by my right name AND my blatantly worn nametag, you still had no bloody idea?! I glared at her and said, "Well I was christened Rhiannon." She never said my name again, after that, and just said, "Hey you." ... So... much... hate... --Rhiannon Continue reading
Posted yesterday at Retail Hell Underground
Okay, this is not what "rage quit" is supposed to look like. :\
1 reply
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From: DragonDeadite It is amazing how unwilling customers can be to do something so simple as pull a small lever. In dealing with appliance parts one of the most common problems is a dryer not heating. Most people assume "heating element" and while sometimes this is the case, it isn't anywhere near 100% always the case. One cause is a circuit breaker could have popped, which I usually inform the customer of and suggest they check it first before buying a part. It takes two seconds, doesn't cost anything, you're golden if it works, out nothing if it doesn't. My neighbor once had this problem with his dryer. I asked him repeatedly if he had checked the breaker, each time I was told it was good (I know, my mistake for believing him). After going over the machine and not finding anything wrong with the element or thermostats I told him I was at a loss. I sold parts, I wasn't a tech. He finally just goes and buys a new machine. As the guys are putting in the new dryer they turn it on, no heat. The guy goes out, flips the breaker, dryer works. My neighbor doesn't like to talk about his new dryer with me for some reason... --DragonDeadite Continue reading
Posted yesterday at Retail Hell Underground
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InSecurity here, I have a story about the weirdest fight I have ever seen. The fight broke out between a lady who had her larynx removed and had to speak with the electronic box, and a little old lady with a walker. I shall call them Robot Voice Lady (RVL) and Unsteady Old Lady (UOL). I got the call about a fight and responded. When I arrived, I heard a lot of robot swearing. Until then I had never heard an electronic voice use the term "duty cunt wrinkly bitch who needs to learn how to drive." Once one of the insults would land, UOL would try to raise her walker up and threaten RVL with an angry, inarticulate squawk. This would make her very unsteady on her feet, and she would have to put the walker down with a bit of force. Once they see me, they both shut the hell up. UOL gave RVL a nasty look and said she needed to get to another floor and shuffled off. Evidently it all started in the garage when UOL was going slow in the garage an RVL roared past her and cut her off. Somehow they crossed paths and road-rage stupidity ensued. I then returned to the office to do the paperwork, and was glad nobody wanted cops. That doubles the amount of paperwork. --InSecurity Continue reading
Posted 2 days ago at Retail Hell Underground
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From: LetsBriHonest I worked at a call center for my college's fundraising program for around 5 months. Usually, we made outgoing calls to alumni, but for 1-2 weeks out of the semester, we would reach out to parents of current students because the giving program directors thought that parents had a more current incentive to contribute. This was a fun time. The following incidents all occurred within the same week. I am SC (student caller); P represents the parents: Story 1:SC: "Hi, this is SC, a student at -college-. How're you doing today? P: "How did you get my information? Why do you have it?" SC: "Either your child or whoever helped them fill out their college application provided your information as their parent." P: "That's really creepy that the college has that information." (Will it still be "creepy" if your child gets injured at school and someone has to contact you?) ------------------------- Story 2: SC: "So I see that your son -name- is a -current class year-. Has he liked his experience at college so far?" P: "How does a student have access to that information?!" SC: "It's not public info, but as a student employee for the fundraising program, it's on file so we can know our donors better." P: "Well I don't want a student knowing his major, or where he's from, or what dorm he lives in." SC: "Oh, don't worry, we actually don't have dorm data on file because it changes every year and some students don't even live on-" P: "You stole my son's private information. I'm calling the cops." (University police walks into the call center and tells us how horrified this parent was to know that the officer had her son's dorm data, student ID, previous code of conduct violations, and cell... Continue reading
Posted 2 days ago at Retail Hell Underground
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From: Sian My old manager refused to put me on as full time, even though I was working full time hours. Sooooo, no benefits. Even though my company offers benefits to part-timers, you can only apply for it at certain times of the year. And my manager conveniently forgot when that time was, and failed to let ANY part-timers know. I live in Massachusetts, where you get penalized for not having health insurance. Guess who lost out on her state tax refund check last year? Oh yeah, me. Come to find out, my old manager wouldn't put me on as full-time because it would affect his bottom line. FFFFUUUU---- Even though I'm still working for the same company, I have a manager who, as soon as I came to her store, put all the paperwork through, and I had all the info I needed to sign up for insurance, right quick. --Sian Continue reading
Posted 2 days ago at Retail Hell Underground
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From: ferafish My old auto teacher worked as one of the mechanics for transport trucks in northern Ontario. They took turns being on call, and after hours calls would get billed for travel too. So my teacher gets a call one night. The dash lights in a truck aren't coming on. My teacher asks him to check the brightness dial on the dash to ensure he hasn't turned it down by accident. The driver rants about how obviously he hadn't and obviously the truck was broken and he needed it fixed now. My teacher heads out, and it's an hour and a half each way (so the bill is going to be a minimum of three hours of overtime no matter what's wrong with it). He gets there and wouldn't you know, the brightness dial has been turned all the way down. Three hours of overtime pay for something that could be fixed over the phone. --ferafish Continue reading
Posted 2 days ago at Retail Hell Underground
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From: Timekeeper's Twit I live 35 to 40 min away from work, only get four hours at a time, and really only once a week. I'm lucky to get two days. It's annoying because I know it's not entirely my manager's fault. I've seen the chart that Home Office sent with the allotted hours. However, I have told him I need at least six hours to make the trip worthwhile for me. It hasn't happened yet. One of my other pet peeves is that I do not get my schedule until at least 5:00 on Saturday, and my week starts on Sunday. So I never know what time I am working. (It's usually the same days though, because I actually have another job that's not retail during the week, but it's only part time with VERY minimal hours as well. Whole other story.) This makes it difficult because I can't drive. It sucks having to tell my husband at the last minute, "Oh yeah I work tomorrow!" Because he works too and it's hard to get another ride if I need it. There is no public transit from where I live to where I go. I've been debating with myself, because really I need both jobs. I need all the money I can get right now, and I am supposed to go on maternity leave at the end of May. So I don't know if it's worth just quitting now, or waiting or what? I've been there for five years now. It's tough. --Timekeeper's Twit Continue reading
Posted 3 days ago at Retail Hell Underground
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From: LinkDude80 Here's one from the video game department at $LargeStore in 2010. Now $LargeStore wasn't exactly known as a big gaming retailer. As a result we didn't move the sort of inventory that the $GameStore the next mall over or the $BigBoxRetailer across the parking lot moved. Still it was clear that whoever was in charge of ordering for our store (someone at corporate) sometimes got the idea that we did. One particular incident has always stood out in my mind… I opened the box to see that we had received a shipment containing nothing but 200 copies of Disney’s Meet the Robinsons for Wii. My god. What have they done this time? 200 copies of a licensed movie game? Now I’m sure the movie’s fine but the general rule for licensed games is that they’re not very good. And to put this number 200 into perspective... We were considered well stocked when we had 10 Nintendo Wiis on the shelf. We only received 100 copies of Halo Reach and didn't even sell all of them. We never stocked more than 50 copies of New Super Mario Brothers No Really This Is The Newest One Guys and that game was popular. So why in 2010 did we get 200 copies of a random movie game that came out in 2007? And why are we charging $49.99 for them? What sort of cruel sick joke was corporate playing on us? Did someone in our company piss off the magic hat from Fantasia and this is how he chose to punish us? I looked at the game in my hands. I looked into the eyes of black t-shirt man on the cover, You’ll never sell us… he whispered to me (metaphorically). I… I fear you may be right black t-shirt man…... Continue reading
Posted 3 days ago at Retail Hell Underground