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Ilia
in my own little world...
I love writing fantasy and retail-hell stories.
Recent Activity
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From: Twink Ugh.... I'm a minority at my workplace; namely I'm not black like almost everyone else is. It's snowed here, and we've gotten the heaviest amount of snowfall for a good five years (4 inches). Last night, KNOWING my parents were going to have to make an hour drive one way just to come pick me up (when normally it takes 15 minutes to get from my house to where I work) because of the roads, I asked my two CSM's if I could get off work early. I got told they'd have to play it by ear. Meanwhile the little princesses, who live within a three mile radius of our store, asked to go home early and were allowed to. Why? "Because the roads were just too dangerous for them to be on." Oh, so it's cool to drive three miles, but driving for an hour on those self same roads isn't hazardous enough? That's just barely scraping the surface of the treatment you get at my store for not being black. --Twink Continue reading
Posted 3 hours ago at Retail Hell Underground
In Soviet Russia.... Damn... hahaha... The only way this could be more awesome is if a judge watched this and went, "You know if you adjust your stance and put your whole body into it, you could knock a few of his teeth out. Way more satisfying..."
1 reply
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From: Myst I feel your pain! At my summer job last year, myself and another coworker of mine double-teamed an incredibly moronic custy... an hour and a half on the phone walking this incredibly clueless bat through how to use our website, and then attempt to get enough information out of her to make and pay for a reservation. (I worked at a campground). I talked the first 45 mins or so, and then my coworker intervened before I bashed my head into the wall. Best part? Clueless custy didn't even notice she was talking to someone else. My coworker knew exactly what was going on... she'd been listening in on the second handset for the past twenty minutes after seeing the look on my face. Normally never would have pulled a switcheroo like that... but I had answered the call five minutes before I was supposed to leave for the day, lol. Did not intend to stay that late! --Myst Continue reading
Posted 7 hours ago at Retail Hell Underground
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Here’s the pitch for this toy: So we want to make a box with a hole in it that kids will stick their finger in and out of in order to win the game. Sexual? No, not in the least! It’s fingering fun! --Rob Fee Continue reading
Posted 9 hours ago at Retail Hell Underground
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For my fellow Staples Robins that may also hate that wretched Easy Button. --via fuckyeahretailrobin.tumblr.com (Editor's note: Also, businesses with bells to ring, noise making toys to set off in succession and just about anything else that a hellspawn can get their damned hands on and make noise....) Continue reading
Posted 11 hours ago at Retail Hell Underground
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From: Adrian It's not who they hire, it's how they treat them. I'm not even being a tiny bit hyperbolic, either. When customer service staff gets stellar treatment, that treatment gets passed on to the customers and the employees do not even blink at the high standards to which they are held. When employees are treated like scum, it's passed right on to the customer. I've had to contact Amazon support many times and they have, with one exception, been this amazing. On the one occasion they weren't amazing, they were just good. They did their job, did it efficiently, were professional and answered questions. Everything that should be expected, which is fine; they may have just been having an off day. So when you are upset and feel like a CSR is treating you badly, just imagine how little respect they get from their employers. Try to realize that they are only given the minimum amount of downtime possible to ensure they are working non-stop. That way, the management and accountants can feel like they are getting their full money's worth out of them. Know that they are generally given the least amount of respect out of any other position in the company, despite their inherent importance TO the company, and regularly reminded of this. CSRs are not their employers, but they are generally a direct reflection of how the employer treats them. --Adrian Continue reading
Posted yesterday at Retail Hell Underground
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From: Eliska That guy was lucky... The jerk I talked to at Netflix was no fun. They recently started emailing me that the PO notified them I'd dropped off the DVD so they were sending my next one out immediately, even before it returned to their warehouse. Since then, the shipments have been awful - arriving 2, 3, or 4 days later. Before they started doing this, I'd get the DVD the day after they actually received a return. Mr Jerk tells me they've been doing this since the beginning of the year in response to PO delivery problems. I reiterate that they've only been doing it to me for about a month and prior to that, I had rare problems w/delivery. He keeps insisting it's been since the first of the year and I almost lost it and asked him if he thought I was lying or didn't I know what I was talking about. I'm sure profanity would have laced the conversation. Guess there's nothing I can do to change it, but a nicer attitude would have helped. --Eliska Continue reading
Posted yesterday at Retail Hell Underground
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My sister attempted to design the most corporate-y award for a departing co-worker. Sadly, the joke went over the heads of most of her colleagues. --kirkl3s Continue reading
Posted yesterday at Retail Hell Underground
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From: Hypothetical What is wrong with these people is simple... "Nearly half of America's adults are poor readers, or "functionally illiterate." They can't carry out simply tasks like balancing check books, reading drug labels or writing essays for a job." That is a direct quote from a governmental study on literacy in the U.S. The dumbing down of America is working perfectly. All in all it is a result of "Peer Group Promotion" in schools. "Awwww, little Johnny can't read, can't spell, can do simple arithmetic? Well, it would hurt his feelings to be held back, so let's just send him on to classes that he has no chance of learning anything in because he can't understand the basics of what he is being asked to do. Don't worry, when he graduates he can either be an athlete or he can go on Welfare." --Hypothetical Continue reading
Posted yesterday at Retail Hell Underground
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This customer ordered a book from Amazon and it didn’t arrive through the post. Like you do in these situations he made them aware of the situation. He was connected to the online chat, and a customer service representative named Thor. The rest is just brilliant. --via www.hellou.co.uk Continue reading
Posted yesterday at Retail Hell Underground
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From: Maddie Sonic. Is. Evil. They have the worst managers and attract a lot of asshole customers, at least out here. My fiancee works for one nearby and I get to hear all the terrible stories about her idiot managers; I think you have to fail an IQ test to be a manager for that chain. Before they cut her hours back to 3-6 a week (because, you know, you can so live on $30 a week for two people ~_~), she came home crying AT LEAST twice a week. But now they've given all her hours to the rich high school kids who don't really need the money, so that's not an issue now... --Maddie Continue reading
Posted yesterday at Retail Hell Underground
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This story was originally posted on: March 27, 2011 ------------------------- Hey everyone! First time submitter here. You can call me FuckYouForCalling, as I've always wanted to answer the phone like that. I've worked several jobs in Retail Hell, including movie theater cleaning, cashier, bagger, door to door sales, and now a call center. I have hundreds of crazy custy stories, but I'm going to start out by giving out 1st and 2nd place for the Who Fucking Raised You Awards. Because we all end up wondering way too often if our crustys were raised by wolves to think this shit is acceptable in civilized society. Second Place is from when I was doing 3rd party door to door sales for a telecomm company. You can imagine how intense things can get when you are actually at the customer's house. Sigh. RICH BITCH KICKS ME IN THE ASS. LITERALLY: So I go up to a door for a custy who already has our internet, so I have their name, and knock on the door. His wife answers, a Tiny Asian Lady (TAL), with a Pomeranian in her hand. I do my bullshit intro and ask her how the services are working. TAL: IT SUCKS! I HATE *COMPANY* RAWRAWRRAWR ME (way too used to this): Wow okay what's wrong with the internet? TAL: NOTHING!! I JUST HATE *COMPANY*!! YOU GUYS SUCK AND BLAHBLAHBLAH Me: Well maybe I can get someone out to check on it if you tell me what's wrong. And maybe I can save you money. What are you doing for TV and phone? (Yes I will still try to sell. Straight commission pay is a life or death scenario) TAL: STOP TRYING TO SELL ME STUFF GRRARTGAHS ME (losing patience): I'm not trying to sell you anything *lies*. I'm... Continue reading
Posted yesterday at Retail Hell Underground
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First of all, no thank you. Second, what human child produces that much body hair? It looks like some sort of human-gorilla abomination that should be destroyed in a lab, not played with by your nieces. via www.mandatory.com Continue reading
Posted yesterday at Retail Hell Underground
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From: GoldenToad For years, I have heard anecdotal stories of some trendy stores requiring its employees to only wear their own brand. The clincher (and potential deal-breaker) being that they must be of the current season’s style. So even with the discounts, employees do end up paying for their own clothes. From looking it up, its only true for a few stores. A&F seems to be fairly aggressive about keeping up with the season. To include photographing its employees. Although, A&F has far more issues than that, as seen by the myriad of lawsuits. The other retailers at most only prefer their own labels, so far as dress code is met. Learn something new everyday. Also, at The Consumerist is a quick run-down of employee discounts. Kinda cool to compare who gets what. --GoldenToad Continue reading
Posted 2 days ago at Retail Hell Underground
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From: Laura Cut hours suck. And if other stores are anything like mine, it’s not that we haven’t had any hours at ALL, but we’ve had our payroll reduced so drastically that it feels that way. My store is so little that a lot of the time, there’s only one person working. With the January/February weather and the post-Christmas sales slump and other factors, we just don’t have that many customers at this time of year. I was just off for three days in a row; my shift today was cut because of last night’s snowstorm; I work for five hours tomorrow and then I’m off for another three days in a row. It sucks, but there’s really nothing to be done about it. --Laura Continue reading
Posted 2 days ago at Retail Hell Underground
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From: Kate I worked as a cat adoption counselor for an organization that partnered with a big box pet store. We kept some of our cats on site. These poor cats would be sound asleep and you would here BANG BANG BANG. I would tear out of the back to say, "Please don't touch the glass. It scares the animals." The response would always be a variation on "I just wanted to see what his face looked like" or "I was just tapping on it." I always wanted to ask, "How would you like it if you were sound asleep in bed and someone came up and knocked on your windows?" --Kate Continue reading
Posted 2 days ago at Retail Hell Underground