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Ilia
in my own little world...
I love writing fantasy and retail-hell stories.
Recent Activity
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Okay, I get that this was on the heels of Pearl Harbor, but... yeouch, y'all. Continue reading
Posted 1 hour ago at Retail Hell Underground
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From RHUer I have a visual impairment, and I get around with a guide dog. There's a cafe I go to about once a week. They mostly know me there, and I've never had trouble bringing my guide dog in, so thankfully that's not what this story is about. As I go in, I spot a table (Table A) that has just the right amount of light to be useful for me but without glare. I started heading towards it and a waitress who I’m familiar with stopped me and said, “Oh I need to sit you on this side of the restaurant.” I was a bit puzzled as to why, but went with it. But the table she was leading me to (Table B). has no light to it. My impairment sees this dim location as being the black of midnight. I ask, “That table is too dark, shall I take this one instead?” (Table C), pointing to one nearer to a window. She looks at me like I'm crazy. “But you always sit there!” pointing to Table B. It pissed me off because not only do I not normally sit there, I’m giving her the information she needs to meet my accessibility requirements and she’s treating me like I’m being a difficult customer. I’m not a difficult customer. I’m just trying to do my best living with a visual impairment (I was also with my mother who is ageing, and my young child, and my guide dog). I’m just trying to pick a table where I’ll be able to see my food. As soon as I sat down at the third table, a couple walked in and walked over to Table A and sat at it! There’s no reservations in this place, they just obviously decided they liked... Continue reading
Posted yesterday at Retail Hell Underground
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From Zelee5465, TalesFromTheTheatre This ended up being longer than I meant it to, and I have just scratched the surface about how much I hate TLD and how we are screwed over constantly... We have been understaffed since about October last year (we had about only 15 employees and have stayed at a constant 13-17 since) Our hiring manager is currently our only manager because our other one quit, and we don’t have a GM because he got fired a few weeks ago and he still hasn’t been replaced. We currently only have 13 normal employees, and it is nearly impossible for us to get more than one to two days off. Not only that, but we can only do so much at night when we clean, otherwise we’d be there till we opened that next morning (even if we get to close after the 7 rush). We’re having employees drop like flies and no one will hire new ones, so I was one of three people cleaning theaters tonight. I was sick earlier in the weekend and had to call in on Friday, but I toughed it out the past two days since our staff is limited. In comes a manager from another TLD to close for the night, and she’s just making complaint after complaint about how we run things, but we’re trying our best. More than half our staff are high schoolers and there’s only so much they’ll do, so even when we did what she wanted, it was never good enough. Well tonight, I was exhausted because I’m still a little sick, and we closed at 8:05 tonight, last theater at around 10:30. We got super behind with just sweeping the theaters because there were only three of us, and we’re all dead tired. We’d been... Continue reading
Posted yesterday at Retail Hell Underground
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From bummerburner, TalesFromTheCustomer My job involves me going around to gas stations, showing an ID and working behind the counter. I've been nearby for some really uncomfortable situations but this was the first time in a while I've been speechless. Typical line-out-the-door morning rush stuff. I'm doing my thing and a man storms up to the front of the line, cutting in front of everyone and starting to yell at the cashier. Man: I asked for $20 on pump 6 and it cut off at $10! A few people roll their eyes but this is resolved by a manager opening another register and taking the line as the cashier deals with this man. Cashier: I did that. First words out of her mouth and the attitude is thick as butter. Man: You only did it for $10 pulls out receipt from pump showing $10 purchase for howevermany gallons of gas The manager is about to finish his line but his customer has a similar complaint. Other man: I paid for $10 on 4 and never got it. When I got to the pump it was asking me to run my card if I wanted gas. The manager asked for his receipt and he has one for $10 showing for pump 6. Manager: This says pump 6. Man: I'm on pump 6! Customer: I'm on pump 4, that's my red car. Cashier: Oh I must've put the gas on the wrong pump. You looking at Pump 6 man are gonna have to buy his points at Pump 4 man gas. 'Cause you pumped his gas. This devolves into a few minutes of Pump 6 man wondering why he's paying for anyone's gas, he's already paid for $20 and only received $10 and now told that he owes more money. The manager... Continue reading
Posted 2 days ago at Retail Hell Underground
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From RandomSoupGenerator, TalesFromTheTheatre I was the manager of a UK chain cinema for 5 years. I was reminded of this story today and thought I'd share it. The company I worked for made it policy that each concessions till should have it's own queue. They hated the idea of one big queue where the customer at the front would go to the next available till. It had something to do with a big queue putting people off. This was ok for box office though apparently. The customers and staff, including the whole management team, much preferred the one big queue scheme as in our experience things moved more quickly and went more smoothly so that's what we did. Our regional manager was always telling us off for not following policy but we ignored him. Then one day on one of his visits and without us seeing he went onto the foyer floor at a busy time and rearranged our queues! Predictably one of the queues stalled. I can't remember what the problem was but it took well over 15 minutes to get a family through. The rest of the queue was becoming agitated as they watched the other queues move while they just stood there. One angry man came over to where I was standing with the regional manager and complained about the queue system. I turned to the regional manager and said "See! This is why we have one big queue!" He never mentioned queuing again. --RandomSoupGenerator Continue reading
Posted 2 days ago at Retail Hell Underground
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From DarkHairGinger13, TalesFromTheCustomer Background, I went to a big chain grocery store for some diapers that I forgot to get earlier that day, and I was kinda in a rush since I needed to pick up my child from the sitters. I only had the big box of diapers so I went through the self checkout lane and I made sure to grab the receipt. I even spoke to the customer service manager that’s always around and adores my child, we had a little chat and I headed for the exit. When I walked out the exit I saw an employee but didn’t think anything about it and went for the trash can on the far side of her to throw away my receipt. As soon as I threw it away, this was the conversation. I will be “me” and she will be inexperienced employee “IE” for short. IE “ ma’am I need to see your receipt” (snatched my box of diapers out of my hand) Me “ ma’am you just saw me throw it in the trash” IE “I wasn’t paying attention, I need to see your receipt or I’m going to take these back.” (Rolling her eyes while expressing attitude) ME (getting aggravated I grabbed the receipt from the trash, which was not even 2 feet from her) “ Here.” IE (takes 3 minutes to examine the one item receipt) Okay I just need to match up the numbers on your receipt to your card number” ME “ I’m sorry what? No, I just threw it in the trash, you made me dig it back out and it clearly has the product I purchased on there” IE “ Well I believe you are trying to steal these so I need to see you’re card now” (in an ugly... Continue reading
Posted 3 days ago at Retail Hell Underground
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From PNWThreeLetterDevil, TalesFromTheTheatre Did I mention we are one of the only non Dine-In that will deliver food to their reserved seats? One manager started it before the super hot food menu came out, putting signs by all the concessions tills of course, these have since gone away (it wasnt me I swear), but there are plenty of guests that know and will specifically ask. None of us mind at all during prime or a rush it is nice knowing that we are not making anyone miss their movie. But I refuse to deliver french fries in the last hour on a weekday. You know, that stretch where guests still trickle in but it isn't much of a crowd. A slow Wednesday night, I'm pre-closing like a mf tryna get out. Two women walk through the obnoxious S shaped line set up in the lobby, instead of saving 15 steps and walking around. One of them opens with "Hi how are you" and I start to respond with a "well I'm pretty tired". Nope. She just goes right back to chatting with her friend for another 20 seconds about what they are getting. One wants a small popcorn and the other wants a smaller drink. "Okay. Together or separate?" One says separate the other says I got it. "Okay, its 11.42". "Oh! Also I want french fries" says the one paying. "Okay one second" I walk down to the end of concessions and toss her fries in the Fryer. Their movie is still 5 minutes until the showtime. I walk back to them and they are chatting again, so I don't interrupt them the fries have a minute and a half left. "Its 17.04 with the fries" "okay" a card is thrown on the counter at me. "Thanks, your fries... Continue reading
Posted 3 days ago at Retail Hell Underground
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From Malikissa, TalesFromTheCustomer So some friends of mine make custom leather goods and asked for my help running a booth out of state. Sure! So, they book a suite, 3 beds, 6 adults, and we get... 4 towels. Now, hotel towels are tiny, and I use one towel for my hair, so, that usually requires a polite request, but... seriously, we book for 6 adults and get 4 towels? So far, every day has been a fight to get fresh towels, with the front desk staff getting progressively ruder. We are also completely unable to request a few new towels and reuse our old ones, as both the front desk and housekeeping insisted that we return the used towels before we could obtain new ones. As one of the people asking for two extra towels, I can confirm my conversation went like this. Me: "Hi, I'm so sorry to bother you, but we are out of towels and need more towels." NA: "What room are you in?" Me: gave him the room number NA: "You can only have four towels per room. You have to return the other towels." I then left, returned the 4 wet towels, and he proceeded to tell me that he had no clean towels so he couldn't give me any towels and I would have to contact housekeeping. I pointed out that it was midnight, we has been working from 9:30am until midnight that day, and several of us wanted to wash off the dirt and sunscreen before we got into bed. He then told me there was nothing he could do and we could wait for housekeeping tomorrow morning. Monday morning, our checkout day? The owner of the leather business gathered up last nights towels to trade so she could shower. The front desk... Continue reading
Posted 4 days ago at Retail Hell Underground
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From PNWThreeLetterDevil, TalesFromTheTheatre I know we all have them. Lets share some stories. The theatre I am at is in a very posh area. Located just outside of a major city. Theres lots of money floating around the area, which brings people to the movies because they have nothing better to do. Recently remodeled with recliners, it is a nice place to see a movie. The theatre also pulls in the not as wealthy from the surrounding areas because it is so nice and has 11.32 tickets, somehow better than the surrounding area. This creates a wide range of interactions. Sunday afternoon. Concessions line was maybe 20 people at one point (not including any kids with those adults). I am on the regular line, farthest from the Premium line. Most of these people just want their popcorn and a water cup. I work well for these people. I try to wave one up, and he has this shit-eating grin and asks, "Aren't you supposed to help them?" "Yeah, but they can't hear me. What can I get you?" "Fair enough. Large popcorn" his expression changed to something more pleasant and he told me to keep the change, and that was the fastest he had been Through concessions in a long while. . The family, a mom and 2 kids approach. The mom orders a small popcorn and drink, then turns to the kids, probably 12, encouraging them to order exactly what she just ordered. This takes about two minutes, felt like an eternity. "Okay, I got the three popcorns and three drinks. Would you like to just make it one large popcorn instead of three? I could give you some trays to split it and it would save you about 15$." She was offended and snaps back with a "We're... Continue reading
Posted 4 days ago at Retail Hell Underground
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From Puppies In Prada Once a month, I do a complete purge of my high heeled shoes. Even reduced to like, $3 a piece, high heels don't really sell well unless they're insanely wacky with spikes, zippers, studs or otherwise good for ladies of the street corners. Don't get me wrong, I get that high heels in a landscape that sees snow at least three months out of a year isn't going to be as popular as boots with proper tread. But we get a decent inflow of heels from SOMEWHERE, so they are getting bought on the retail side, just not on the second-hand side. It's kind of insulting, because my rule stands at "pristine, or nearly so," otherwise it gets recycled. So you're getting almost-new, quality heels for a few dollars. *sigh* Aaanyway, it's purge time. I send down a now-empty Canvas Basket Truck back to the donation door and spend a half hour filling my flat bed wagon with masses of high heels. Everything on the shelves is getting recycled, everything on the cart is going out. Three weeks of almost no motion is long enough, I say. I go to the elevator and... huh... The empty roll around bin that I sent down is still on the elevator. This is unusual. We use these things to sort our crap and to send massive doses of donations to their respective areas to be processed. The donation door is pretty rabid about grabbing these back when they get returned. Shrugging to myself, I call the elevator back up, put my wagon full o' heels and send it down. I then take the stairs nearest to the Donation door. I come out to a scene of desperate scrambling. The sorting table is piled higher than I am tall. The... Continue reading
Posted 5 days ago at Retail Hell Underground
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From Caitlink98, TalesFromTheCustomer So, everyday for the past week, I've been getting calls from some company claiming to lower my credit card debt. I have no credit card debt, so I follow the instructions to speak with a representative so I can request the do not call list. Every single time, the call goes like this. Representative: Hi, this is somecompany, how are you doing today. Me: I'm good actually, but I have a question. I'm sorry to do this to you as I'm sure you deal with assholes all day but can you please put me on the do-- Representative: -hangs up - Every single day. They'll call again tomorrow, and I'll try to ask for the do not call list, and I'll get hung up on before I am able to answer. --Caitlink98 Continue reading
Posted 5 days ago at Retail Hell Underground
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From PNWThreeLetterDevil, TalesFromTheTheatre Just found this subreddit so the detailed stories are to come. Suffer with me!! My Three Letter Devil Theatre is "lucky" enough to not be cutting our auditorium janitors, but has cut our weekend concessions janitors. There are maybe 25-30 crew members. Of those, about 17 are 17 or younger. Of the non minors, only 7 are not in highschool. 2 are special needs and cannot work anything but greeter. 3 are in college and only available Fridays night-Sunday. That leaves 4 people who close Mon-Thurs. Only one of them cares about the quality of the work done. It is a small theatre, 8 screens, in the most pretentious area. Most of the highschool kids turnover within 3 months. Anybody here longer knows how fucked it is and knows they can get away with anything short of taking money from the tills. There is a major staffing issue, has been for the past 2 years. The supervisors have been shady and foolish, and the managers barely try to hide their lack of caring. Oh, and all our chairs recline with reserved seating. Auditorium #8 (nicknamed Big Boy) seats 290. A sold out set is about 1100. Box has 4 'polytouches' and never more than one cashier. Concessions has 5 tills. Shares a parking lot with some offices, so monday-Friday there is no parking. Black Panther Saturday there were 3950 guests, 9am-11pm a show every hour on the hour. 22 minutes of previews and 75% of guests staying until the end of the 15 minute credits. I think it is a 23 minute turnaround. The guests are sent straight from hell. --PNWThreeLetterDevil Continue reading
Posted 5 days ago at Retail Hell Underground
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The shop is called "Closed". They had to put a sign on the door to say it was open. --RishDaBoss Continue reading
Posted 5 days ago at Retail Hell Underground
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From maebe_next_time, TalesFromTheCustomer My SO and I are renovating our house, so we’re very lucky to have a hardware store around the corner, Aussies will know the “lowest prices are just the beginning” type. We’re always getting odds and ends there, and on this occasion it was a week day after work and we needed painting supplies and a copy of our house key. It was six thirty and we had half an hour until this store closed. We joined the line at the service counter where you have to go to get keys cut. The employee on the door was trying to get us to go to another register, and I realised why. There were about five people in line and the woman on the counter was well... she reminded me of that character, Roz, from Monsters Inc. She was grouchy and slow. No worries. It’s pretty late and she’s probably close to retiring. I’d hate to be working customer service at sixty years. Now, there were a few other registers open and it was irritating, because the people in front and behind us had odds and ends that could be purchased anywhere and yet they were at the special counter slowing us down. And they weren’t listening to old mate on the door either. By the time we were served we had twenty minutes and four people behind us. My SO said, “we’ll have these, please, and a key cut. Thanks.” And ‘Roz’ just stopped. And stared. “We have twenty minutes to close. It’ll take me fifteen minutes to cut these. And there are customers. So...” and she just held out her hand for the money, already looking past us. Urgh. We wanted to point out that a key getting cut only takes like five minutes (maximum, we’ve... Continue reading
Posted 6 days ago at Retail Hell Underground
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From Throwaway-05-2017, TalesFromTheTheatre Its been a year since my theater introduced the Extended Hot Foods Menu. I know most of you got it in the summer, but I'm in a big theater in a big city so we got it sooner to "test it out." For those unfamiliar, our hot foods menu are the basics. Hot Dogs. Nachos. Cheese & Pepperoni Pizza. Mozzarella Sticks. Chicken Tenders. Fries. Our EXTENDED hot foods menu items are chedder popcorn, salted caramel popcorn, gourmet hot dogs, chicken fillet & waffles, BBQ chicken pizza, buffalo chicken pizza, cheeseburger sliders, pretzel bites and what's affectionately known as the big pretzel. This week we received notice that the BBQ chicken pizza and the buffalo chicken pizza are being discontinued. They're also doing a big marketing push for the pretzel bites which is code for "it's not selling as well as it should." Its only been a year, from our end, and shit's already collapsing. I hate to say, "I told you so," but I told you so. There was no way this was EVER gonna work in a company that penny-pinches as much as the Three Letter Devil. More food means longer wait-time at concession and more time spent cleaning auditoriums. If they actually allowed for more employees to be scheduled, this wouldn't be an issue, but that's not the case. Customers are realizing this and it is affecting our sales. We do guest surveys every month. Concession lines and cleanliness have been our biggest criticism for the past year. It's not the quality of the food, because the food DOES taste good, but it's being delivered in a poor manner. Personally, I don't care if the extended hot foods menu goes away completely. I never wanted it and none of the employees will be shedding a... Continue reading
Posted 6 days ago at Retail Hell Underground