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Ilia
in my own little world...
I love writing fantasy and retail-hell stories.
Recent Activity
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From: BSledge This is a different kind of story. This one's both firsthand and secondhand. Before the larger small town store I worked at got shut down, I ran into an old mentor from high school. Specifically, my former high school band director/music teacher (who shall henceforth be known as "G"). He had moved up to teaching at the same college his favorite teacher worked at when he was a student. Coincidentally, he was conversing about former students with a friend who was waiting behind him in line, going through the motions. I asked him for his loyalty card, and he looked up, and paused. His mouth was agape for what may have been a solid ten seconds. Me: "Hiya, G." Mind you, I'm a bit of a shut-in. There aren't many people who I run into that are genuinely happy to see me. G: "Oh, my God." [turning to his friend] "He's one of mine!" He asked how I was doing, we talked about college and a few other things while I rung him up, and he left promptly so as not to hold up the line. G is a person I respect for many reasons. He is a legit musical genius, for one. He was always someone you could talk to. And when it came to his students, he was very patient and understanding, and easy to work with one-on-one. We were a small band at a high school with a football team that hadn't been to the state championship in 20 years. Our band made it to the state band competition when I was a sophomore (of course, I didn't participate because of my grades; I was a lousy student back then). Anyway, the bigger store closed down, and I managed to snag a position at the... Continue reading
Posted yesterday at Retail Hell Underground
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From: kpbell3 Last Sunday I was working POS at our store and a sweet, older lady came up to me, but before I could begin, she started the conversation as such: Lady: (hands me two jewelry tags with no jewelry attached) The nice, blond, young man that was working yesterday rang up a lot of jewelry for me, and I got all the way home with them, but neither of them were on my receipt. Me: May I take a look at your receipt? (She handed it to me and I saw the employee # of the person I thought rang her up - and he is a really nice, hard-working young man and lo and behold, those two pieces definitely weren't on the receipt). Me: It was very honest of you to come forward and tell us about this. Most people would have not done that. Lady: My conscience would not have allowed it. I tried to give her a 20% off for her items she was purchasing that day, but she wouldn't have it. She used her little 15% coupon and was quite happy. Also, I didn't tell upper management what happened so as to not get said employee in trouble. I did mention it to him to be more careful. Still can't believe these customers actually exist. I mean, I've heard they exist, I'd just never seen one in person. --kpbell3 Continue reading
Posted yesterday at Retail Hell Underground
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From: VigilantInfidel [I'm sorry for how long this is. When I tell stories, I hate telling abridged versions that cut off context or detail.] Act 1 This story takes place while I was the only manager on duty at a pet store at the end of the night. I was trying to close the store and since we're usually dead empty at that hour on a weeknight, I only had one cashier left on the floor. The phone rang and my cashier answered it while she was finishing up a credit transaction with a customer at her till -- an ordinary occurrence when we're busy and no one's ever complained about a cashier multitasking before. Until now. My cashier answered the previously-mentioned caller's question and was off the phone about the time the next customer in line stepped up but already he wasn't happy. I didn't hear what was being said but she said later that he started rudely asking if she was a manager over and over again. She said no and he said he wanted to speak to one because he couldn't believe she was so rude to her customers. She asked why he would say that and he explained that he couldn't believe she had answered the phone while still in the middle of helping a customer. [Note: she was waiting for the customer to answer 900 different questions on our pin pad so it's not like she could address him anyway.] My cashier paged for me to come to the front but at that very moment I was answering another phone call we had just received. My cashier tried to ring up the man's items while they waited (a tray of 12 dog food cans and a small 6lb bag of dog food) but the man... Continue reading
Posted yesterday at Retail Hell Underground
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From: diabeatles Ham we had "day dot" with slashes that told us what day and at what time to throw food out. It made sense. Then corporate came up with the great idea to make everything fresh that morning or day and then throw everything out that night, which made sense on paper right? Everything was guaranteed fresh that day, except for the fact that we were a tea cafe, not a restaurant, so we didn't have the time or manpower to make sandwiches, muffins, croissants, etc. that day. And it wasn't even frozen or just pop in the oven or thaw. We had to bake the bread fresh everyday for the sandwiches, actually mix the muffin mix every morning, even thaw cream cheese and mix with lemon juice and wasabi and matcha powder for one of our five sandwiches every freaking day. And they couldn't even just send us lemon juice, they sent us lemons to squeeze fresh for the wasabi cream cheese. I swear to god, corporate didn't consider for a second how much work they created for us with every "idea" they came up with. --diabeatles Continue reading
Posted yesterday at Retail Hell Underground
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From: ericpi Years ago, I worked as a salesperson for an electronics retailer. I had worked there a while, so I knew the products and policies pretty well. I prided myself in genuinely helping customers as best as I could. I was very fortunate to have an awesome store manager: He treated both customers and employees fairly. If someone treated him with respect, he would go out of his way to help them out. However, he was no pushover: He had no tolerance for BS. Overall, he was a great boss, who always trusted our judgment and would help us out whenever needed. One day, a gentleman came in and asked to return a rather expensive cassette recorder. (I did say that this was years ago.) He handed me the box, which was old, worn, and faded. I opened it, and found that the recorder was in equally poor shape-- scratched and dented through years of use. I politely asked when he bought it. Customer: I just bought it last week. From the wear and tear, I can see clearly that this recorder is easily a year old, likely more. At this point, I know for sure that he's trying to scam me. Regardless, I stay completely polite and professional. Me: Okay. Could I please see your receipt? Customer: I lost the receipt. But I just bought it last week. Now, we do have some discretion on what returns we could accept. However, this was way past the line: It was too badly damaged to ever re-stock, was quite expensive, and was well past the 30 day return policy. Without a receipt, there was no way anyone in the store was accepting that return. Me: I'm sorry, sir. This item appears to be very old and damaged. I cannot accept... Continue reading
Posted yesterday at Retail Hell Underground
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From: kokomocat Hey y'all. Not working in a big box stuff but I'm making some money off of selling stuff and the interactions with people so far have been very pleasant. I was selling a 26" flat TV for a very cheap price in excellent condition (way less than $100) and had some people interested in it. Some made some ridiculous offers and finally a buyer offered to pay for what we were asking for it. He came by today, we checked the TV and its functions and then he drops this bomb: PB: "Well, I'm gonna go home and check it again. I'm a probation officer so if it doesn't work, you can expect me to be back here." This just ran through my mind: Me: "For sure! If something doesn't work we will give you your money back. We do that with every buyer, regardless of their profession. So please do check everything and if it works, let us know anyway." The nerve he had to say that was impressive. His wife e-mailed us because the cord was kind of weak and we used some electrical tape to reinforce it, which of course her husband examined as he was wrapping it around the TV and had no problem with it. PBWife: "Would you tell me what happened to the cord!?" Me: "It was weak, so we reinforced it." PBWife: "Might have been something you should disclose in such a transaction, don't you think!?" I just ignored her. I guess we can expect the Peanut Butter Officer to come back.:p --kokomocat Continue reading
Posted 2 days ago at Retail Hell Underground
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From: Ilia Well folks, I finally got to be the one to argue my case for a posted price that was cheaper than what the product rang up for. I pay a visit to the Golden Arches with a friend and we sit and talk and eat. Then we figure, fuck it, it's hot. Let's get a nice, cold dessert. Now this Golden Arches has menu boards, but it also has a cycling picto board that runs through several items they want to promote. The menu boards all have tiny fonts. The Picto-boards were very large. I glance up and lo and behold, hot fudge sundaes are $1.00 a piece. Nice! So I order one. Wait, hang on, why are you charging me $1.64 for the sundae? Tax isn't that fucking high! I (politely and without the F-bomb) tell her it's supposed to be $1 each, she tells me it's $1.50 plus tax and points to the menu board, where in small letters, it does say that. I am polite, because I'm a decent person, but I insist that the picto board says something very different. I politely ask that she wait for it to cycle back through. We do. It takes all of 60 seconds, but it cycles back around and, low and behold, the price for the previous item is $1, but when the sundae slide comes up, that $1 stays snugly in place, right where the price belongs, and doesn't disappear until a split second before the slide changes again. She stares, mouth open, then calls the manager. They both stare at it, and it cycles through again. There's that $1 sundae again! So I got my sundae for the cheaper price and they tarted babbling back and forth about getting the picto board "fixed so it... Continue reading
Posted 2 days ago at Retail Hell Underground
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From: Ghostbuster_Venkman It's amusing when customers call you out on being rude when you were anything but. One small store I was working in once, it was just myself and one of the casuals at the time, about an hour from closing up. The casual had yet to take his break and we had a mother and daughter come in and the casual dutifully served them. After a few minutes of them loudly proclaiming that everything we sell is too expensive and being shown what felt like the entire store (which wouldn't be hard...), I cross the floor. It's very obvious that they're just taking up time. I excuse myself for interrupting and ask the casual to take his break and that I can finish them off. I scored the most heinous death stares and a proclamation that what I'd just done was extremely rude. You come into my store, waste our time, call us rip offs, threaten a legally entitled (possibly legally required) break and yet I'm the rude one. No, fuck you. --Ghostbuster_Venkman Continue reading
Posted 2 days ago at Retail Hell Underground
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From: Sarahellen We would tell corporate every week that if they kept sending us as much freight as they were, the Fire Marshall would shut us down. Of course they never listened to us. They didn't even take any action to reduce our freight after we had a surprise inspection from the Fire Marshall who gave the store a steep fine to pay for violating fire code. He warned us that he would shut us down if we didn't have the freight issue solved by his next visit. What did corporate do? Yup, nothing. Fast forward a month and we have even more freight clogging up the stock room when the Fire Marshall stops by on a Friday afternoon for another surprise inspection. Not only did we get a fine that was double the first fine but he shut us down immediately. Since it was a weekend, he wouldn't allow us to re-open until at least Monday when he resumed inspections. Corporate finally got off their asses when they realized that we lost at least 3 days of sales during our busiest season. They suspended all deliveries for two weeks to allow us to sell through what we had on hand and then promised that all deliveries going froward would be cut in half. Once deliveries started back up they stuck to the promise of reduced shipment for about a month. Which was about 25 days longer than I expected them to hold up their end of the bargain. We'll get shut down again soon. --Sarahellen Continue reading
Posted 2 days ago at Retail Hell Underground
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From: GunmetalJane I am the assistant manager of a generic Dairy Queen style fast food place, and as I'm sure you all know, customers are the worst part of retail/restaurant work. They will yell at you, they will not understand the most simple of signs/questions/answers, and they will demand things of you that will make you roll your eyes when they're not looking. And sometimes... they will try to scam you. This is one of those times. A woman we're going call Big A had become a frequent scammer of my store. She was huge, barely being able to wedge behind the wheel of her rusted red compact Toyota, and as glamorous as her car, with badly dyed brownish hair and the doleful stare of a semi-comatose mental patient. Her scamming tactic was to order our most expensive combo, with extra bacon and the $2 upgrade to a 32oz milkshake, and then call back, saying that we'd forgotten her extra bacon and that the shakes were terrible. Corporate policy is to offer a remake, which she gladly accepts every time. After she's pulled this on three shifts, on three different managers, we catch on that she's a scam artist. The store manager bans Big A, as we've caught her pretty hard already, using the same complaints on the exact same meals several times. I also conveniently know the workers at a local Hardee's, who told me they had a woman matching the same description pulling the same scam on them. Deliciously, we ban her. We're the only ice cream store in town, so obviously she is quaking in rage behind her wheel when the other assistant manager tells her that she's banned. Big A calls her a "FUCKING BITCH!" and peels out, going as fast as her heavily lopsided Camry... Continue reading
Posted 2 days ago at Retail Hell Underground
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From: FrontPageEveryTime Not long ago, the clothing store in which I work did our quarterly inventory. Being a small store, we do it all ourselves instead of hiring a third party. The inventory of the store itself takes an entire day, and we do inventory of the stock room the day before. Because of this, we're not allowed to get anything out of the back the day before inventory. Well, we were told that we didn't have to explain all of this to customers. Simply to say, "We're not allowed back there today," should suffice. But being sassy little things, a few coworkers and I came up with our own reasons for not going back there. We at first tried to come up with reasons that would be ridiculous, but believable. However, no customers asked why we couldn't go back, so the ideas were just ridiculous. Among them were: The door to the stock room is part of a supporting wall, which has a crack. If we open it, the ceiling could collapse. The sprinkler system malfunctioned, soaking all of the boxes and the clothes inside. Now there's mold and mildew and we need HAZMAT to take them out. We found wasp nests, and we're all allergic to wasps. One of our associates is a werewolf. Tonight is a full moon and he's chained up there for his own safety. The GOP debate is being held back there. It's an EBOLA quarantine zone. We found an old man living back there. When we told him he needed to leave, he muttered something about Pearl Harbor, but that's it. They're filming an episode of Parks & Rec back there. "We're filming a sex tape back there." "Its a one-way portal to another dimension." I'm sure there were a few more, but... Continue reading
Posted 3 days ago at Retail Hell Underground
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From: jamesthegill So this wasn't a store bit more like a weekend swap meet, and I was helping a family friend who has made and worked on jewelry almost all there life. For the most part all the jewelry is from quarter to a few bucks, with the few being way nicer with real gold and such. So for the first week I was there nothing special just people buying whatever and it was smooth sailing. A week later this lady from the week before comes up pissed(she bought a necklace for 2$). Pissed Lady: I went and had the necklace appraised and they said it was worth 350$! Me: Ok? That's awesome you got a steal PL: no! you guys need to learn how to do your job better and your unqualified to do this!! Me:(confused as hell) Ok?? Sorry about that?? She left with the necklace still in her hand all pissed Why could she just count her blessings and be thankful for the luck if it really was worth 350$ --jamesthegill Continue reading
Posted 3 days ago at Retail Hell Underground
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From: Sapphires13 My store is in an older building that doesn't have designated public restrooms. Our only facility is a single, private restroom off of the employee breakroom. For a long time, we didn't allow customers to use it, since it requires walking through the stockroom, and the break room. But then corporate gave us crap about it, so we have to. So I'm sitting in the breakroom trying to eat my cracker sandwiches, when a lady we'll call Ms. Entitled wanders in, looking around. I just assume she's trying to find the restroom. We don't really have any signage for it, so I'm usually happy to point the way. Me: "It's right through there." Ms. Entitled: "Excuse me?" Me: "You're looking for the restroom?" Ms. Entitled: "No." Me: "Oh, I just assumed, since that's usually the only reason people come back here." Ms. Entitled: "I came back here because I cannot find an employee anywhere!" Now I'm confused. It's a small store, and we only have two employees per shift. In this case, myself and the store manager. Someone must ALWAYS be at the register though. Especially when the other person is on break. Me: "She's not at the register?!" Ms. Entitled: "Just that one girl up there, and she's got a huge line." Now I assume she's trying to get me to come up there and open a register just for her so she doesn't have to wait in the line. No dice. I'm clocked out. I am forbidden from working off the clock. The company will get all pissed off at me if I clock back in in the middle of my break and then back out again. Me: "Oh! I'm on my break, it's technically illegal for me to go up there when I'm clocked out."... Continue reading
Posted 3 days ago at Retail Hell Underground