This is Ilia's Typepad Profile.
Join Typepad and start following Ilia's activity
Join Now!
Already a member? Sign In
Ilia
in my own little world...
I love writing fantasy and retail-hell stories.
Recent Activity
Image
From: alianablueshadows I work in a fast food chain. Not the biggest ever but well known in my area. We constantly have customers confuse our menu with the competitors down the street. So it's not odd to here orders asking for their food, or asking us to make our food without X ingredient that we don't put on but they do. However, sometimes the don't get the hint and since I'm giving my two weeks tomorrow, I have been... lets just say acting up a bit. Custy: ...and then i want relish on my burger Me: Wha... I'm sorry but did you say relish? Custy: Yes. Relish. (We don't carry relish. I don't know any place within 25 miles that does. I tell her we don't carry it) Custy: YES. YOU. DO. I want relish and I want my chili too! Me: Uhmmm ma'am we don't carry chili either. Custy: YES... YOU... HAVE... CHILI... I... WANT... IT! Me: Ma'am again. We do not sell chili. Custy: YES! I got it here last time i came in!! (Having had this request once before I know we stopped serving chili over 7 years ago) Me: ... Ma'am.... either order something else or leave my lane. We don't have what you want, and if you continue to shout at me, I will simply turn off the speaker and ignore you. Custy: CHI..LI! It's a simple order! Me: Lady you are an idiot. I'm the manager. Do me a favor, hmm? Go to (place that has chili) if you want it. Or go across the street to the grocery store and make it. We don't HAVE it and even if we did, I would never want to sell you it with your attitude. If you say one more word other than thank you, I... Continue reading
Posted 4 hours ago at Retail Hell Underground
Image
From: Eepah One of my favorite retail stories involved this one woman with a horrible world-travel superiority complex. You know the type— those people who wear crisp, breezy linen clothes 365 days a year and smell like patchouli and wear VERY expensive jewelry? Well, one of those came into my store and said, "I'm looking for kurtas, a type of shirt from India. Ugh, you probably have no idea what I'm talking about." To which I answered, "Actually, I own several. I bought them in India myself when I was there on vacation." The shock on her face is an expression I will cherish all my life. --Eepah Continue reading
Posted 8 hours ago at Retail Hell Underground
Image
From: TheLaaaaastMelon I work in a particularly popular card store as a sales assistant. Which means I am on the tills mostly unless a delivery comes in, then that's also my responsibility to lug up the stairs as I'm the biggest guy in the shop at any time. I don't mind it keeps me off the tills. Anyway, the story. It's a very quiet day, and I mean like fucking dead. One customer every 5 or 10 minutes. Until an older gentleman comes up to the till with a bunch of cards, but before I start ringing them up he asks rather politely if I'll take the price stickers off of them, no biggie, keeps me occupied and not like there's a queue or anything. After a few I ask my manager who I was just talking to idly (as there's nothing for us to do) if she minds helping me because there's a fair few of them when she tells me that if I don't want to I don't have to as it's not in our job description nor do we get paid to do so. But if I don't mind I can carry on as long as there isn't a queue building up behind him or no one else is waiting to be served. This is where the seemingly docile old guy spins round in milliseconds and screams at her; "Well give me a reason why!?" Even though her telling me that we don't get paid for it was the reason. So after his rude outburst I don't really feel like doing him any favours so I just ring up the rest of the cards and take payment. After the transaction he spins around again to my manager and screams right in her face, "Was your Grandad Hitler!?"... Continue reading
Posted 12 hours ago at Retail Hell Underground
Image
From: Molly_Mog It's always the same, these are people who work in offices and have never worked on a shop floor who think about more money but not about the fact it will piss off a customer no end. In the first place I worked, where I live now, it started with the loyalty card, which was cool because it was actually worth something then. Then we had to ask then if they'd found everything, which ticked them off no end. Then it was if they NEED a bag and we had to ask it that way or get marked down on the mystery crapper. Then it was upselling, if they'd bought a buy one get one free item but not both we had to ask them if they wanted the other or again, marked down. Then it was the weekly charity drive. I wouldn't mind if it was a monthly or a every other month thing but no it was constant. The customers were getting very aggravated by the time we changed hands. --Molly_Mog Continue reading
Posted 12 hours ago at Retail Hell Underground
Image
From: Bebe The very first cashiering job I had, and it was quite obvious at the time that I was new, this guy tried to scam me. He had wanted to return something he had purchased not 5 minutes ago. The item was about $30 so his return was $30. So he says, "I paid with a $50 bill, shouldn't you have given me $50 back?" Um, no because I gave you your change previously when you had bought the item! ------------------------- Oh, and I've seen a Goodwill scam too. They will take the clothing label off and sew it on to their $2 clothing item and even have a ticket attacher to put the tag on. Even going as far as making sure the color and size matches! All that work to get a $30 top for $2. One time this lady wanted to return a t-shirt that had a $99 tag on it! The tag was actually for a jacket. Of course she pretended she couldn't speak English to try to get away with it. But there was no way in hell she would be dumb enough to pay $99 for a shirt. So of course I refused. She insisted she'd go to one of our other stores she purchased it at to return it, I gave them a heads up about her. --Bebe Continue reading
Posted 16 hours ago at Retail Hell Underground
Image
From: RHUer I must ask... What is this… Vay-Cay-Shun they talk about during the summer months? I’ve heard of it somewhere, I seem to have vague childhood memories of it... From what I can recall, it was pleasurable. They speak of mysterious, far off wonders. 'Time off?' Places called a 'beach,' or activities called 'camping,' and once or twice, I've heard of things called 'amusement parks' and 'cruises.' Very mysterious, I must say. The more I read up on these things, the more confused I feel. I've heard rumors of another thing that goes along with it: 'spending money.' Can anyone tell me what that mysterious thing is? --RHUer Continue reading
Posted yesterday at Retail Hell Underground
Image
From: Ilia It would appear that I am on my way to being "let go," at DudeNameCraftStore. And sadly, I live in a right to work state. Our good manager was promoted to another store a few months ago and a new manager, J, was promoted from within. She's inexperienced, to be generous; she's an idiot, to be blunt. She seems to have P's inability to tell how long a thing should take, and her own inability to think intelligently about it. Thursdays are truck days. The big physically large stuff goes out on Thursdays. Fridays are for repack boxes (smaller stuff sent from other stores). This last Friday we were doing our repacks as usual. I have four store carts full of stuff, and I'm in Framing. To give you a mental picture, Framing takes up to TEN aisles, where every other section takes up two, other than jewelry, which takes up four. The repacks have three sections, plus Command brand picture hanging supplies and Ook brand picture hanging supplies. Command is half an aisle of no-damage wall hooks etc... and there's a fuckton of small things that go on a bajillion pegs. Ook brand is the wall hanging stuff that deal with nails, screws, and hanging wires; this takes up a smaller, but no less tiny-item-filled section. The girl who got me this job is in Crayola; an aisle full of a hundred different boxes of crayons, watercolor paint trays and other little kid-crafty things. One other guy who was hired at the same time I was works in the wood section. There are some big things, like wooden circles for making clocks etc, but it also contains the little gadgetry mechanics for making said clocks, plus a dozen differently designed wooden alphabets (imagine five different styles of... Continue reading
Posted yesterday at Retail Hell Underground
Image
From: RHUer It drove me nuts when people with overflowing carts would go to the express lane. Those lanes are typically not designed for large purchases, and naturally these people NEVER load the bagged items back into their carts until the entire transaction is over. Ugh. Though once at the supermarket, the front manager had a loaded shopping cart hauled off the “20 items or less” lane, while the entitled one sputtered in rage. We applauded. I still want to see one day a cashier smile and ask, “And which 20 of those items you’ll be purchasing? --RHUer Continue reading
Posted yesterday at Retail Hell Underground
Posted yesterday at Retail Hell Underground
Image
From: Craft Store Slave Ugh, I've suffered beneath the Script Of Oppression. Each customer we see on the floor we have to say: "Hello, welcome to ____." For each transaction, we have to say: "Hello how are you? Did you find everything ok? Would you like to sign up to get our coupons emailed to you?" And at the end of the transaction, you have ask for their zip code, staple a survey to the reciept for them to fill out, and tell them about the coupon that printed. By the end, the customer is practically grabbing their stuff without letting me finish. They want come in, get what they need, and leave. That's it! --Craft Store Slave Continue reading
Posted yesterday at Retail Hell Underground
Image
From: Finder Queen For anyone who may not know, there are ZERO laws saying that the price on the tag is what you HAVE to sell it for. I've had this line used on me before and later checked my state and national law. Found zero evidence supporting this "law." Yes while it is nice for customers to shop at your store and get x desired item for a great price, the retailer does NOT have to sell an item ringing up for $1.50 when you know it's $20, even more so if the item you're scanning is a shirt and it's ringing up with a description of a notebook. If such a law existed then it'd change the retail game altogether and tag changers and sticker peelers would win while companies lost money. Only time I agree with selling an item not on sale for cheaper than it should be is if there's a lot of that item under a sign or the like. Otherwise if the description doesn't match or I know it's a new item I tell them it's not that special sale price, that it was put in the wrong place or mismarked. So next time someone wants to throw this "law" in your face just hold strong! --Finder Queen Continue reading
Posted yesterday at Retail Hell Underground
Image
Refundamentalcase here! Though I can't call myself that anymore as I recently got upgraded. After three years and a full year and a half of requests and training, I have been upgraded to Resource Information Specialist. Really that means I answer emails and draft documents, but the stress levels have plummeted down to the ground and I am actually relaxed when I get home, if perhaps a little bored, but oh well. So call me Email Guy (and sorry to those who heard that in Strong Bad's voice). Anyway, I apparently got out at the right time, because my call center moved to a new location last September and the new QA guy is a bit aggressive (i.e. can be a prick). One time I had been called in because a crusty complained because I wouldn't give him information (policy is that if you aren't calling for yourself and don't have legal docs authorizing you, we can't answer specific questions). So, I was on the phone for about 30 minutes explaining this to him before he hung up. I did my due diligence in reporting the incident and thought it good. Anyway, later that day I'm called into a meeting with my supervisor, the QA guy, and the owner of the contract, basically Big Boss. During the meeting, QA guy decides to jump down my throat, yelling about how "I don't get how you thought this was ok. I thought you were trained. You don't deserve to be here." I wanted to shout back, but kept it chill since Big Boss was there, which worked in my favor because she told him in no uncertain terms that his behavior was NOT ok and, from what I understand, chewed him out after I left the meeting. Anyway, the change in title... Continue reading
Posted 2 days ago at Retail Hell Underground
Image
GrammarNazi here. I had an interview for a retail position in a jewelry store today, different from the one I previously worked at. I honestly don’t think I left a good enough impression, but given this guy who interviewed me, I don’t think I want to work there, even if they offer me a job. The first issue was that he obviously didn’t read my CV (Curriculum Vitae) or had no idea how to read a CV properly to begin with, because he initially thought I had no training completed. I do, in cosmetics, and I had to point it out physically on my CV. And then he also thought I only went to high school after I had completed the training… yeah, I don’t know what exactly to think of that. He also pointed at my clothes and said “Not like that” when I asked about clothes to wear for work. Germany is very hot right now, but I had on clean, long pants and a short-sleeved top that were decent and not revealing. Yes, it was a bit more colorful than “Black And White Office/Work Attire” if you want to call it that, but that was a pretty rude way to tell me something. And he even interrupted me. But then, I interrupted him myself, so we’re even. I do have a day to try out working with them in a different store of theirs, so we’ll see. But still: don’t know if I want a supervisor who seems too dumb or too much of an airhead to read a CV properly. --GrammarNazi Continue reading
Posted 2 days ago at Retail Hell Underground