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Ilia
in my own little world...
I love writing fantasy and retail-hell stories.
Recent Activity
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From DrWeeGee, TalesFromRetail Backstory: I was hired in the early 2000s at this grocery store. I worked my way through the ranks of bagger, cashier, courtesy desk, and head cashier, before leaving retail forever in late 2000s. This story takes place one Saturday afternoon in the later 2000s when I was at the time a head cashier. I am monitoring the front end cashiers, doing my normal duties, when I get a call over the intercom to assist an employee with the motorized carts you see at the entrance of some stores for the disabled. If you don’t know what these are, imagine a small scooter that a person sits in, and has a basket attached to the front. They are slow as s**t, but it allows people who have issues walking the freedom to grocery shop. Anyway, back to the story. So I got a call from the floral dept. (as they are right next to the entry-way and hand out the keys for use of these motorized carts), and saw this elderly gentleman with a cane on his lap, sitting in one of the carts, not moving, and getting annoyed. The florist was trying to help him with the ignition and controls, but the cart wasn’t budging. As soon as the florist saw me, she filled me in about how the cart wasn’t working and was wondering if they were doing something wrong. I told her, “Sure, let me look at it.” The following ensued between me and Cranky Old Guy (COG): Me: Hello sir, I’m the head cashier. I was called over to help you with this cart. My name is DrWeeGee. COG: About time! I can’t get this g*dd*mn cart to work, that lady over there tried, but she couldn’t get it to work neither. Me:... Continue reading
Posted 1 hour ago at Retail Hell Underground
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From hppruettreddit, TalesFromRetail I work for a car rental place. I am the only employee at a location in a very small town. I often have to leave the store to go pick up customers, pickup/drop off oil changes, etc. etc. When I do, I leave between reservations, lock-up, and put up a sign on the door with a number where customers can reach me immediately. I usually never get any calls. However, yesterday a women called while I was out dropping off a customer to a body shop. She seemed perfectly reasonable at first. Me: Thanks for calling *****. How can I help you? Her: Hi. (Apparently having read my notice) Will you be back soon? I don't have much time. (For the record, she had no reservation and had not previously contacted the store.) Me: Yes ma'am. Just dropping off a customer. It should be about 5 to 10 minutes. Her: I'll be waiting . . . hangs up Literally 2 minutes later she calls back. Her: Sir, I just can't let you do this. Me: Do what? Her: You abandoned the store and I am going to call the cops if you don't show up soon. Me: laughing from confusion Her: ... Me: That won't be necessary ma'am. I'll be back very soon and the cops aren't . . . she hangs up I show up 4 minutes later and swear to god, THE COPS WERE WAITING WITH HER, visibly unsure about why they were there. If your counting, she waited a total of 6 minutes MAX after I knew she existed; which is longer than I've waited for fresh nuggets in a drive through. She had no reservation, with not having previously contacted a business that operates based on reservations and literally called the cops. Cops:... Continue reading
Posted yesterday at Retail Hell Underground
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From hydrospanner, TalesFromRetail Comments When I worked retail, I needed nights due to classes during the day. This was agreed upon when they gave me the job, and worked well aside from a few speed bumps (the older lady who was the day manager apparently couldn't count, always short staffed herself, then tried to fix it by "borrowing" people from other shifts...from my end. It was basically coming in for my shift and her casually telling me, "You're coming in tomorrow at 10 instead of 4," and trying to leave before I could say anything... and when I argued that I couldn't because I had class, she didn't want to hear it, acting like this shit job was more important than an education). Anyway, the night staff was myself, a few other kids in the 19-25 range, and our awesome, 60 year old night manager. We worked well together, were laid back, and if our manager was in a bind, we'd all come together to help her out. Enter the soccer mom. Apparently, she applied to make some extra money for the holidays, and thought it'd be a good idea to bait and switch. When she applied and interviewed, she was available to work any shift, any day. This is a huge plus... provided you're not full of shit. Not three weeks in, it becomes clear that she's pissed because they put her on day shift and she wanted nights. She starts hanging out at the store after her shift ends, ostensibly to make friends with the night crew. After a few days of this Intel gathering, she launches her plot: asking to be put on nights right at the shift change in front of everyone. Day manager shrugs and asks night manager, who declines and says, "Thanks, but I've... Continue reading
Posted yesterday at Retail Hell Underground
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From CakiePamy, TalesFromRetail Comments This happened to me last year, I worked in a Halloween store. There were signs that said we were closing on November 2nd. Since on November 1st, we had 50% off everything we had to clear the inventory as much as possible. ONE week later, I'm talking November 7th, a woman walked in like she owned the place. She forced opened the sliding doors. We had put everything in boxes. Woman: Hello, um.. I'm looking for cat ears. Me: Uh... Sorry, we're closed. Woman: Nono, you're not. The door wasn't locked. Me: Ma'am, look around you. We closed down a week ago. The door is unlocked for the employees. You need to leave because you might hurt yourself. Woman looks around. Woman: Yes, but I'm from very far away and my sister said you guys were selling things at 50% off. Me: Ma'am, we even took down the cash registers. There's no computers. The store is closed. Woman: Hmfpm, terrible customer service! I'm leaving. Me: Okay, I'll walk you out. She wasn't very happy with me walking her out, but I didn't want her to trip on anything and sue us. --CakiePamy Continue reading
Posted yesterday at Retail Hell Underground
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From mbz321, TalesFromRetail Ok, I found out last Friday the grocery store I work at is closing its doors. The store never made any money, and in fact, lost a million dollars every year it was open (which was only a little over 2 years). Now for whatever reason, management has not put signs on the doors to inform shoppers we closing in early November, despite it being in the local newspaper and such. So therefore, some customers have no idea we are closing, although it is pretty obvious by the lack of displays and empty spots on shelves (we are only ordering items that sell well at this point). Most customers understand and are compassionate, asking where I will go now, etc. So I work in the Produce department where I am also responsible for the salad bar... Bitchy Woman #1 (as I'm shutting down the salad bar at 7:30 PM). 'Why are you closing the salad bar so early? I can't believe it. I have worked at (x location of the same chain) and we had to keep it open until 9!' Me: "Ma'am, we don't have the business or staff to keep the salad bar open past this time, usually it isn't even open this late (store management could care less at this point)." Bitchy Woman #1 :'What? Really? I past three other (x locations of chain) stores to come here!' Me: 'Well maybe you should try one of those locations in the future. This store is closing in a few weeks' (Woman walks away in a huff) Bitchy woman #2: (As I'm pushing the salad bar stuff back to the produce area) 'Is there anyone working in the MEAT department? I need help!' (It was quite obvious nobody was in the department...the lights are off and... Continue reading
Posted yesterday at Retail Hell Underground
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From DKFShredder, TalesFromRetail This happened a couple days ago. I work at a wireless provider as a sales rep and it's just another day. Business is going well, and then call up a woman who wants her phone to be looked at because of dropped calls. I check out the phone and notice there's a huge crack under the LCD. Like any other wireless provider, when the phone has physical or liquid damage, we have to refer them to the insurance company in order for them to acquire a new phone because of a contractual agreement. Dialog went something like this. Me - "Well Ma'am, it seems there's a crack in your display. You'll need to contact the insurance company, pay the deductible, and they'll send you a replacement phone overnight." Her - "Let me see that." (Snatches phone from me) Her - (Gives it back) "I don't see anything." Me - "...Ma'am, it's right here." (I show her the crack in the display) Her - (Looks it over) "You're lying, I want someone who can help me. You seem to be an idiot." Me - "Well Ma'am, at this point I'm going to notate your account about the phone, and at this point we are done doing business. Have a nice day." (I hand her back her phone.) Thr customer stays in the store. One eye staring at me, the other going in some random direction. So, I go to the back to get a drink and breathe to calm down. Afterwards, I go back out and help the next customer, who's a total sweetheart. Except, I notice some cops walk in a few moments later. My manager walks up to me eventually, not really paying the cops any attention. Mgr - "Uh, what happened with that customer?" I... Continue reading
Posted 2 days ago at Retail Hell Underground
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From WolfGirl94, TalesFromRetail A woman notices our sign that states we are hiring drivers. As she pays for her valet, she is chatting with me about it, mentioning how sorry she feels for the drivers that stand outside in the cold. She says my job as the cashier seems so much nicer and I agree because, well, it is. She asks what my shift is, and I tell her 7-3:30 Monday-Friday. I let her know we have 24/7 location that needs cashiers for all shifts, and my location needs a 3:30-10pm cashier Monday-Friday. She asks for an application, which I gladly give her. This is where it goes downhill. Once the application is in her hand, she suddenly looks very smug. "Can I mail this back instead of bringing it here?" She asks. Unusual, but OK, I write down the address and hand it to her. She snatches it out of my hand, scratching me with her nails. She offers no apology, but instead I get a suddenly nasty tone. Her: "So. How do I get YOUR job?" I blink at her and explain what my shift is, and then explain the available shifts again. I get about halfway through before she interrupts me. Her: "Yeah yeah, I heard you but I want YOUR job. I want that shift. How do I get it?" Me: "Well ma'am I don't plan on quitting any time soon, I really need this job so getting my exact shift wouldn't really-" Her: "You could just go work outside with the rest of them. You're young. They would make you go out there. How do I get your job?!" I sigh, and point to the boxes on the application where she can mark her preferred shift and position. "Have fun out there in the cold!"... Continue reading
Posted 2 days ago at Retail Hell Underground
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From ideaguynotactionguy, TalesFromRetail Comments My last retail employer closes for a three day inventory annually. Every year we have a pool counting the number of customers who have hurt themselves or broken something of ours, trying to get in. Seriously, we used to get hundreds of people trying every door, people climbing over our temporary barriers, and people driving over our traffic cones. We have signs in three languages on every door and large signs all over the parking lot and building. We barricade the parking lot entrances but people drive over the grass and sidewalks. We even cover the doors inside and out with black cardboard. Finally, there is an employee sent out every fifteen minutes to check the lot and ask people to leave. Two years ago a guy pulled handles off of two doors, on opposite ends of the building. The same year we had to escort a guy to hospital after he hurt himself moving a bright orange sawhorse with a "closed for inventory" sign. We had more than one person walk face first into the automatic doors. Customers are not smart. Best part; we were a god damn book store. --ideaguynotactionguy Continue reading
Posted 2 days ago at Retail Hell Underground
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From SystemFreez,TalesFromRetail So, roughly 2 years ago, I became an office manager at a fairly large grocery store. Basically, an office manager handles the refunds, counts the money from the tills, and answers the phone. Around the same time that I was promoted, our store had just finished remodeling. Most of our customers (and employees) LOVED our remodel. This customer, however, did not. Me = M / Angry Lady = AL phone rings & I answer it M: Thanks for calling "store," how may I help you? AL: Hi, I'd like to speak to a manager please. M: That would be me. How may I help you? AL: YOU'VE RUINED YOUR STORE! Well, this isn't going to be fun... M: I'm sorry? AL: I was in there earlier and I couldn't find the Shake 'n Bake! It used to be on aisle 8, but it's not there anymore! M: I'm sorry about that. Could I put you on hold for just a moment? I'll be right back. AL: Sure. So, I went over to aisle 8. Guess what? That's exactly where her precious Shake 'n Bake was. So, I went back into my office and took her off hold. M: Ma'am, I just went over to aisle 8 and found it. Are you sure you didn't just miss it? Apparently, that was not the best thing to say... AL: I'VE BEEN GOING TO YOUR STORE FOR YEARS! DO YOU REALLY THINK I WOULD MISS IT IF IT WAS THERE? She then goes on to rant for 15 FUCKING MINUTES about how we've ruined our store by remodeling it, and that she'd never shop there again (I wasn't exactly upset by hearing this). M: Well, I'm sorry you had such a bad experience with us today. I hope you have a... Continue reading
Posted 2 days ago at Retail Hell Underground
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From prettypie56, TalesFromRetail This story was told to me by a coworker and it was a joke for a long time among all of us! So I worked in a leased space of a major department store. The company I worked for that leased the space sells everything from Nikes to Skechers and the major department store it was in sold everything from clothes to luggage. Now on to the story. My leased space was next to Women's Shoes as I sold Women's sneakers and children's sneakers. Now the Women's Shoes for the department store sold heels, wedges, etc. The Major Department Store had a nonexistent return policy; they pretty much took everything back while we had a stricter one for our company. My coworker who we will call Angela had been in Women's Shoes working and a woman came forward to do a return. Nothing out of the ordinary, until Angela saw the receipt which at the date at the top said May 21, 1996. My coworker stared at it and then checked the shoe boxes, which all matched but were very outdated styles and brand new. She called a manager who checked the receipt and declared they had to do a return according to policy, the customer was so pleased with herself for keeping this receipt for 20 years, literally. The shoes had to be shipped back to their manufacturer because they had no face value. Do not doubt people's ability to keep surprising you. --prettypie56 Continue reading
Posted 3 days ago at Retail Hell Underground
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From ZFunktopus, TalesFromRetail I work in the paint department of one of the big home improvement/hardware store chain places and yesterday we were crazy busy due to the holiday. Paint is located right by the front door so we are often the first associates a customer sees so people come to us for a lot of non paint things. While I'm making up orders for three separate customers a burly guy with a bushy salt and pepper beard says me to in a thick Russian accent "Excuse me." The following conversation happens as I'm going back and forth between two tinting machines and mixing up about 7 different gallons of paint. Me - "Hi, can I help you with something?" Burly Russian Guy - "I would like job. You give me job." Me - "Sorry, I just sell paint. I can't give you a job. If want to apply for a position here you have to fill out an application on our website." BRG - "I do not have computer." Me - "Well if you'd like we have a computer you can use to fill out one near the exit." BRG - "I do not like computers." Me - "I'm sorry but there isn't even a paper application I could get for you. Everyone has to fill out a computer one." BRG - "You type for me." (He points to where I said the computer is and says this is a demanding tone.) Me - "Sorry, can't do that. I'm kind of busy mixing paint." BRG - "I no type good. You type for me. You go typetypetypetypetypetype. (He kept repeating the word type and making typing finger motions) You are good with computer. You use computer." Me - "Sorry, I can't do that. Plus you kind of need to... Continue reading
Posted 3 days ago at Retail Hell Underground