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Ilia
in my own little world...
I love writing fantasy and retail-hell stories.
Recent Activity
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From edwardw818, IDontWorkHereLady Two years ago, a few Walmart stores around the area decided to upgrade their equipment, so they hired contractors (like me) to upgrade their card readers to the chip reader, as well as some point-of-sale terminals... I'm wearing a tan button-up shirt with a 5" wide name tag that has the contracting company's logo on it, including the word "CONTRACTOR" in big red letters. However, getting confused with an actual permanent employee happened enough times that if I had a dollar for every time I was asked about certain items it'd replace my income. This night in particular turned out to be the longest work night ever: Our shifts are usually 6 PM to about 11 PM to only upgrade the card readers, but this store dragged on until 4 AM since they also wanted to upgrade ALL the point-of-sale systems. Not only that, but my roommate got sent to the drunk tank and I'm getting calls from the police late at night and when I can come pick him up, even though I repeatedly told them that I am part of a contract job and can't leave and to have them call his girlfriend or parents. Then there was this guy, who came up to me while I was rewiring a new point-of-sale device with a full cash drawer (which in hindsight, I'm surprised they trusted a guy who's never been to their particular store, with what may have been hundreds in cash. They didn't even take the cash drawer, and even rung up a customer without incident)... Guy: Excuse me, do you know where the universal remotes are? Me: [following script they had me memorize that was something like this] Sorry, but I'm part of maintenance and wouldn't know where things are in this particular... Continue reading
Posted yesterday at Retail Hell Underground
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From Kara-El , IDontWorkHereLady Comment Happened a lot to me when I sold cars for a major Japanese auto maker. I LOVE cars and as a professional sales representative, it was part of my job to actually know what the fuck I was selling. Oh yeah, I am female. A tiny, five foot even gal. I was certified to sell all of the models (helped earn you bonuses if you were certified), and even became one of the few truck experts on the lot. To this day I can still give you specs on the various models and trims of our trucks and SUVs that we sold. The way customer's eyes would glaze over if they asked about a specific thing about a car or truck as if I had no business knowing that kind of info was always frustrating. I've even had fellow sales GUYS stop me to ask me about something right in front of their customer. One guy even threw the whole "Is there a guy were can ask?" line at me while my best buddy was passing by. He stopped my friend, asked him the same question I just answered not a minute before. My buddy just shrugged and nodded at me. "Ask her. She's one of our truck experts." My buddy then just shook his head and walked away. Still sold the guy a truck, though. --Kara-El Continue reading
Posted yesterday at Retail Hell Underground
I'm the exact opposite. Gimme the damn cake!
1 reply
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From markelfish, TalesFromRetail Working at a large fast food chain. Today 2 customers come in. They had a coupon: "Buy one sausage and egg, get a second free." Now the problem with this couple isn't the fact their coupon is over 4 months out of date, it's how they treated me. Now I'm not managing, so I decide it's best to just ask the manager on shift if it's okay they still get their free one. I go to tell the couple that I'm just asking my manager. Customer: "NO, we ALWAYS get it free. ALWAYS, we took a stack of the magazine with the coupon and you ALWAYS give it to us free YOU obviously don't know who we are. You DON'T have to ask, NEWBIE". I'm not new, I'm usually just in drive thru. I tell them that I'm asking my manager anyway. Manager says it's cool. Me: "Okay so that's, 2 sausage and egg and one is free so $4." The woman looks angry: "WRONG WRONG WRONG, we want 3 not TWO" Of course, I'm used to awful customers: "Okay $8." Customer: "No WRONG, we just gave you a coupon!" Me: "It's a coupon for ONE free with every purchase. One free sausage and egg per customer per day." Customer: "Yes, so?" Me: "That means you have to purchase your other one." Customer: "But I gave you a coupon!" Me: "It says buy one get one free. You can only have one free" Customer: "Liar, I want my 2 free ones. Don't you try to cheat me out of this newbie, I want 3". Me: "There is 3, you still have to pay for 2 of them" Customer: "Why are you being so ridiculous?! I HAVE A COUPON!" Finally, I go and fish the coupon out the... Continue reading
Posted yesterday at Retail Hell Underground
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From Boenergy, TalesFromRetail I work at a DIY-level auto parts store. Like any chain of this nature (O'Reillys, Autozone, NAPA), the workers are known as CSR's (Customer Service Representative). It's more of a catch-all title, wherein, by CSR they mean you handle every duty. Managerial positions don't handle MUCH else. We handle some commercial sales, but not very many. These transactions are short and sweet. A control arm here, a wheel bearing there. No ambiguity, uncertainty or grey area of what they're working on. Smart Customer: "It's a 2005 Honda CR-V with the VTEC motor and four wheel drive with a 9 bolt differential cover, which is what I need." Sweet, sweet, competency... this however, is not common at my particular location. Instead I stare into the glassy eyed face of a Ralph Loren polo adorned, too tight soccer hat, sandal wearing, east Indian college male who doesn't know the difference between a coupe and a sedan. Oh, you want me to install this for free? Oh, your check engine light is on? No we can't clear the code. Code? What do you mean what is a 'code'? How do I even answer this? Turn signal fluid? What planet am I on? This particular afternoon we got our after work rush. Where people of the not-so-retail inclined employment stop by to get whatever they need. Whether it's a quart of oil or their check engine light came on as soon as the commute home began and it nearly sent their anal-retentive ass into a hyperventilating explosion of hives. Such is the life. So here I am, clavicle deep in possibly the neediest customers of the day when Ursula incarnate, from the Little Mermaid, walked in (or rather slithered, you know, tentacles) and needed help identifying which type of transmission fluid... Continue reading
Posted yesterday at Retail Hell Underground
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From Chupi_Loui, IDontWorkHereLady This story takes place in a grocery store where I recently stopped to pick up a couple last minute items for dinner. Personally, I hate shopping but rarely have to do it because my wife generally doesn't mind. We only needed a few items for dinner so I agreed to stop by on the way home from work. As I am browsing the for the perfect rice to pair with dinner this older lady approaches me our conversation went something like this: Old lady: Where is the soy sauce? I need soy sauce. I looked around and since we were the only two people in the aisle I realized she was talking to me. Normally I have no problem helping people, especially older people, but this lady used such a rude and entitled tone and I wasn't going to have it. Me: Excuse me? Old lady: Soy sauce. Go get me a bottle. Me: I'm sorry ma'am, I don't work here. Old lady: Yes you do. Go get me a bottle of soy sauce. Me: uhhh... I don't work here. I don't mind helping you out but you need to ask nicely. Old lady: Yes you do work here. Now, please go get me a bottle of soy sauce before I tell your manager. Me: That was a little better but I'm still not going to get that for you until you acknowledge that I don't work here and that I am doing you a favor. Old lady: So you're not going to get it? At this point I had picked out some rice that would work for dinner and I put it in my shopping basket. I looked at my basket and then I looked at her. At this point I decided 'screw this lady'. Me:... Continue reading
Posted 2 days ago at Retail Hell Underground
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From wicked-alkaline, IDontWorkHereLady Comment I have also had more of these types of experiences, but as a female, with older women rather than men. I worked for years in an electronics store, briefly in the gaming department but mostly in computer repair. More often than not, men of any age would start the interaction clearly treating me like I couldn't possibly know what I was talking about. But once it became clear that I did, they almost always changed their tone. It was the middle aged and up ladies that would usually flat out refuse to speak to me, hang up on me, verify things I said with any male co-worker they could find, ask to speak to a man, etc. It always astonished me that one woman could look at another and just assume that I couldn't possibly be doing this man's work as well as a man. --wicked-alkaline Continue reading
Posted 2 days ago at Retail Hell Underground
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We had a customer pull the race card when told she couldn't have what she wanted; basically stacking a coupon, which would result in the item being free. She was acting all offended and outraged that we were denying her the 'right' to stack coupons and screaming how we were discriminating against her for being black. Well, after trying to explain the intricacies of fine print on coupons and not being able to to get more than two words at a time over her noise, the manager got fed up and bellowed this line in her face like a drill sergeant. As stunned silence fell, he very succinctly told her that the rules of the coupon were ON the coupon and that he didn't care if she was pink with puke green spots; the rules were the rules. She could either pay for her groceries and leave, or leave without them. Anything else she chose to do would result in the cops being called and NO he would NOT give her corporate's number. If she was that upset over not getting her item for free, she could damn well (yes, he said 'damn' to her face) find it herself. She got really quiet, paid for her stuff, and left. --RHUer Continue reading
Posted 2 days ago at Retail Hell Underground
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From Burn-Account, TalesFromRetail I'm just getting to my shift at fast food restaurant. We get a 25% discount on food. So I order a sandwich, my manager puts in the discount on. At this time, a customer comes in and sees that I got a cheaper price. I walk behind the counter to go to the back, and I hear, "I want whatever coupon he got (pointing at me)" Manager (at the register still): "I'm sorry sir, he is an employee, so he gets a base 25% off our sandwiches because we value their work." Man: "Well, I have to ask what he has ever done except be a waste of space. I am a military veteran, 1992-99 unit XXX, and I deserve a discount!" Manager: "It's great to hear that you served, we have so much respect for those that served, but sadly we don't have such a discount program for veterans. If you want, you can always call (corporate #) and suggest such a program." Man: "That's ridicules that you would give that worthless piece of trash a discount when you won't even help out a military veteran! I will make sure all my friends and all of the veteran's rights groups of (city) aware of how you treat the heroes of this great nation!" Thank you? --Burn-Account Continue reading
Posted 2 days ago at Retail Hell Underground
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From colonelk0rn, TalesFromRetail I was looking to take on a part-time job to earn some extra cash on the weekends, and really enjoyed working in the automotive industry. I had been a mechanic for years before I became a desk jockey at my 9-5 DIY Auto Parts store, and I genuinely helped out my customers who came in looking for some helpful advice on how to fix their problem, and what parts and tools they needed in order to complete their job. I was helping a customer, and out of the corner of my eye, I saw an older gentleman enter the store and take his place in line behind the customer I was helping. In short order, it was his turn to step up to the counter. He was carrying a battery, that appeared to be brand new. He hoisted it up about 8" over the surface of the counter, and let it forcefully land about 6" from my knuckles that were on the counter. I instinctively jerked my hands back, and was really taken aback by his actions. The impact of the 40+ pound battery slamming down on counter was so great, it rattled many of the objects along the counter. I looked at the customer with a "WTF" face, and quickly assessed the situation as a displeased customer. He was adorned in overalls, wallet in front pocket about chest-high, and a trace of chewing tobacco running down the side of his lip. It goes without saying that there were many rural residents near the store, and it was quite a drive into town to get to the store. I quickly glanced at the battery, and rested my forearms across the battery posts and thus began our dialogue. Misspellings are intentional, for added effect, ya know? Me: "How... Continue reading
Posted 2 days ago at Retail Hell Underground
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From RHUer Recently an old woman walked into my deli and requested a half pound of cheese. As I gave it to her she gasped as if she saw a rat. She was horrified that I gave her two more slices over a half pound. I told her that I would be happy to take them off. As I reached for the bag she told me, "You need to learn your lesson... Cut it Again." I was biting my lip so hard that there is still a visible scar. The second time she was still not happy that I was one slice over. She claimed, "I don't see why I have to pay for your mistakes." Right as she left I went into the back and threw empty trash cans. --RHUer Continue reading
Posted 3 days ago at Retail Hell Underground
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From Striker__Eureka, MaliciousCompliance I deliver food for a major company for a living, and while most of our customers are very nice we get the occasional person who drives us crazy. One customer requested her food be delivered at 5:30PM. I left the store at about 5:20PM, knowing it'd take about ten minutes to get there. I ended up getting stuck behind slow drivers and arrived at 5:34PM. This woman flipped out. She was yelling at me and telling me that when she requests something for a specific time, it had better be there AT that time, no sooner, no later! I got where she was coming from, but due to a variety of reasons (including not wanting drivers to drive dangerously to arrive at the specified time) we cannot guarantee that it'll happen on the dot. She wasn't hearing any of it. No tip, but that was no surprise given her reaction. The following week, the same woman ordered again for the same time. This time around, we had more help in store and I got the order out earlier than normal. I thought "Fuck it" and went to get something to eat. I parked on the next street over and ate my food slowly, then delivered her food at exactly 5:30PM. This time around she was on her phone and didn't say a word to me. No tip again. This process repeated, but I came to enjoy having some quiet time to eat, even if I wasn't getting tipped. One day I was in a particularly mischievous mood and decided to just sit outside her house and eat my lunch. When I finally rang the doorbell at 5:30PM, she immediately whipped open her door and yelled, "HAVE YOU BEEN SITTING OUTSIDE MY HOUSE THIS WHOLE TIME WITH MY... Continue reading
Posted 3 days ago at Retail Hell Underground
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From RHUer Recently an old woman walked into my deli and requested a half pound of cheese. As I gave it to her she gasped as if she saw a rat. She was horrified that I gave her two more slices over a half pound. I told her that I would be happy to take them off. As I reached for the bag she told me, "You need to learn your lesson... Cut it Again." I was biting my lip so hard that there is still a visible scar. The second time she was still not happy that I was one slice over. She claimed, "I don't see why I have to pay for your mistakes." Right as she left I went into the back and threw empty trash cans. --RHUer Continue reading
Posted 3 days ago at Retail Hell Underground
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From theforce94, IDontWorkHereLady Comment Most of the comments here are supporting the idea that it's old men who behave that way. In my experience, older women can be just as rude and sexist. I worked in a home furnishings store for several years. I am a larger guy with a big burly beard who managed shipments and the stock room. Two days a week, I was out on the floor as a regular sales associate and I cannot tell you how many times older women would ask me if there was someone else available before asking an opinion on color schemes/aesthetics. They seemed highly disappointed when they found out it was just me or just me and another male associate or manager. I'm not saying it's always rude, it's only rude if you make it rude. In my case I believe they were simply looking for validation from a peer (as we did have several middle aged and older women who worked there) as opposed to advice from a young college student who may just be blowing smoke. Here's a tip: I'm not making commission and my bonus isn't based off that sale; my managers is. If anyone is blowing smoke, it'll be her. --theforce94 Continue reading
Posted 3 days ago at Retail Hell Underground