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Son of Thrognar
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From the Huffington Post: One woman who frequently flew on Southwest was constantly disappointed with every aspect of the company's operation. In fact, she became known as the "Pen Pal" because after every flight she wrote in with a complaint. She didn't like the fact that the company didn't assign seats; she didn't like the absence of a first-class section; she didn't like not having a meal in flight; she didn't like Southwest's boarding procedure; she didn't like the flight attendants' sporty uniforms and the casual atmosphere. Her last letter, reciting a litany of complaints, momentarily stumped Southwest's customer relations people. They bumped it up to Herb's [Kelleher, CEO of Southwest at the time] desk, with a note: 'This one's yours.' In sixty seconds Kelleher wrote back and said, 'Dear Mrs. Crabapple, We will miss you. Love, Herb.'" The phrase "The customer is always right" was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge's department store in London, and is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service. However, I think businesses should abandon this phrase once and for all... Continue reading
Posted 6 days ago at Retail Hell Underground
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A friend sent me this picture of a bible that was stolen from their store... on a Sunday! Continue reading
Posted Apr 8, 2014 at Retail Hell Underground
I hope they choke to death the next time they go out to eat.
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Following up on what Molly said, what's to stop those remaining 230 workers from just up and quitting before their replacements are trained?
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It sounds like all the time she took waiting and arguing with you she could have gone 2 or 3 times.
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3D's all the way, also noting that your manager refuses to do anything (and anyone else who refuses to take action). Like California Slim says, since she's dumb enough to stockpile all her "evidence" in an unlocked locker, it's her fault if all her "evidence" suddenly goes missing.
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"Your husband left us a note saying he's at the hospital with his pregnant girlfriend."
Toggle Commented Mar 31, 2014 on Coworker TMI at Retail Hell Underground
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"I think your job is so easy that I shouldn't have to pay you for something anyone can do!"
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People don't realize that yelling/cursing at us will make us LESS willing to help them. In fact that attitude will make us go out of our way to not help them at all.
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Holy. Fucking. Shit. We had the customer from hell last night. And not for the first time. Allow me to explain. This woman comes in all the time and waits until the last minute to start shopping. Intentionally. Once she hears the "We close in 15 minutes" announcement, she starts loading up her cart with thousands of dollars worth of merchandise. For an hour. It literally took ONE FULL HOUR from the time she started shopping until she left. Forty five minutes of that was spent arguing with her boyfriend/husband/poor asshole who's with this Hellbeast over rings. Which they ended up buying both of. Total spent. $2500. Sounds nice, right? Worth it? WRONG! She does this ALL THE TIME. Every single manager and sales associate hates her. They go out of their way to avoid her. Anyone who gets stuck with her suddenly forgets all their customer service skills. Mama said if she's gonna be rude to us by shopping on our time, there's no reason to be nice to her. I asked Mama if I could clone her and send her out to you guys. Even Gilbert (the store manager, so nicknamed because of his resemblance to Gilbert Gottfried... Continue reading
Posted Mar 2, 2014 at Retail Hell Underground
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I think this has been posted here before, but it bears repeating. Continue reading
Posted Feb 11, 2014 at Retail Hell Underground
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So here's a good one. For those of you that don't know, at Soul's we have a recurring promotion known as Soul's cash. Basically, for every $50 you spend (before taxes and after any discounts/coupons) you get $10 in Soul's cash (it's basically free money, there's a barcode on the back that will take whatever the amount of Soul's cash you have off your purchase). HOWEVER, if you return anything bought with your Sou'ls cash, you don't get the full amount of your Soul's cash. Let me repeat that, you DO NOT get the full amount of your Soul's cash back, because... you know, you're returning shit. It's not like we do this to punish people. That's just the way it works, once the return is processed, the system (as in the system set up by corporate) automatically withholds a bit of your Soul's cash. So, with that in mind, a woman comes in last night and is making a return. My coworker (who I'll just call S for lack of not having a better nickname for her), is patiently explaning to this "woman" why she's not getting the full $10 in Soul's cash back. She explains this to Bitchy... Continue reading
Posted Feb 2, 2014 at Retail Hell Underground
Being the child of an interacial couple, as well as being in an interaccial marriage, this hit pretty close to home for me. But the response of the patrons made me have some hope for humanity. Especially the last one. Continue reading
Posted Dec 10, 2013 at Retail Hell Underground
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For my store manager (who is new to Soul's), who thinks that the worst is over. Continue reading
Posted Nov 30, 2013 at Retail Hell Underground
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And spending between $300 - $600 on crap while they're at it. Continue reading
Posted Nov 29, 2013 at Retail Hell Underground
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How many times a day do you want to say any one of these things? Continue reading
Posted Nov 13, 2013 at Retail Hell Underground
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Either I stepped into the Twilight Zone or Thrognar was looking out for me. Friday night, during my usual closing shift, one of the managers, Beard of Awesome asks me if I can work the next night in shoes as the person originally scheduled called out sick Friday night and probably wouldn't be able to work Saturday. Figuring I could use the money from an extra shift on my next paycheck I agreed to work last night. I was scheduled to go in at 7pm. At noon the opening manager Mimi calls me and asks me if I can come in earlier than 7. I agree to go in at six. It turns out there was NO ONE in shoes all day! So, I go in and Mama sees me and is practically crying tears of joy to see me. I head over to shoes and immediately regret agreeing to come in. To say shoes was a mess would be a gross understatement. It looked like a hurricane, a tsunami, an earthquake, and a Michael Bay/Roland Emmerich disaster movie had all struck simultaneously. Shoes were all over the place. I set about cleaning up (which took the entire five hour... Continue reading
Posted Oct 6, 2013 at Retail Hell Underground
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So I'm in the Home section last night. There's an Indian (as in from India) family in the rug aisle. They're pulling the rugs down, laying them on the floor, and arguing (at least I think it was arguing, I couldn't understand what they were saying, but the tone of voice and the looks on their faces made it seem like they were arguing) FOR A FUCKING HOUR! I was trying to put stuff back and eventually gave up because the whole family (we're talking at least 6-7 people) were taking up the whole aisle. The pictures are what I came back to when they finally left. That's right, they left all the fucking rugs they didn't buy on the goddamn floor! Unfolded and right where people need to walk. Never mind the rugs that were still on the shelves were also unfolded, thrown anywhere, and in some cases shoved into any spare space. Guess how long it took me to clean up the rug section. Go ahead guess. THREE FUCKING HOURS! It literally took me the last three hours of my shift to get the mess cleaned up. I had to sacrifice recovery in every other section of Home... Continue reading
Posted Sep 15, 2013 at Retail Hell Underground