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The Empowered Healthcare Manager
Corydon, Indiana
Spending every waking hour thinking of ways to empower those who manage and train healthcare professionals to transform their staff into a high-powered workforce for their facility and patients.
Interests: Spending time with people who have the fire in the belly.
Recent Activity
Sounds like you've "been there, done that," Bruce!
When I was a kid, I slept in the same room as my two brothers. As siblings do, we had our share of skirmishes during the day, but we saved our bigger fights for bedtime. Whether we threw pillows at each other or mean-spirited words, we challenged the pecking order... Continue reading
Posted May 10, 2017 at The Empowered Healthcare Manager
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The Centers for Disease Control and Prevention is continually striving to identify and promote best practices in laboratory medicine. As part of this effort, the Laboratory Medicine Best Practices (LMBP™) Workgroup conducts one systematic review each year to identify, evaluate, and recommend best practices for the field. This year, the... Continue reading
Posted May 9, 2017 at Phlebotomy Today-STAT!
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Question: One of our phlebotomists always uses a 20ml syringe to draw patients requiring many tests. It seems to me she needs to be trained to use tube holders instead. According to the standards, are there any circumstances in which a syringe would be preferred over a tube holder system?... Continue reading
Posted May 9, 2017 at Phlebotomy Today-STAT!
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Pop quiz: what method of drawing blood causes more rejected samples than any other? Answer: line draws. Enter PivoTM, a new product raising eyebrows in the vascular access and laboratory industry that reduces the potential for rejected samples drawn from vascular-access devices (VADs). Velano Vascular, the San Francisco company developing... Continue reading
Posted May 9, 2017 at Phlebotomy Today-STAT!
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A rat pack is a gang of employees who are allowed to bestow authority upon themselves, and use it to intimidate and manipulate coworkers, even their supervisors, for personal gain. They traffic in broken spirits; their currency is power. Rat packs don't just happen, they rise up when managers look... Continue reading
Posted May 9, 2017 at Phlebotomy Today-STAT!
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Here’s what subscribers to Phlebotomy Today, the Center for Phlebotomy Education’s flagship newsletter currently in its 17th year of publication, are reading about this month: Feature Article Journal Roundup, Part 2 On the Front Lines Changing the order of draw for emergencies? From the Editor's Desk One patient's healthcare nightmare,... Continue reading
Posted May 9, 2017 at Phlebotomy Today-STAT!
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The Clinical and Laboratory Standards Institute (CLSI) has just released the long-awaited seventh edition of the venipuncture standard. "This revision is the most comprehensive in the document's history," says Dennis J. Ernst MT(ASCP), NCPT(NCCT), who chaired the committee that revised the standard. "Four years in the making, every passage was... Continue reading
Posted May 9, 2017 at Phlebotomy Today-STAT!
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The Phlebotomy Supervisor's Boot Camp is now the Global Summit on Best Practices in Preanalytics. After eight wildly successful Boot Camps, the event is expanding in 2017 to include an entirely redesigned agenda including breakouts, more presenters, and a panel of summit-level authorities who will discuss the most stubborn problems... Continue reading
Posted May 9, 2017 at Phlebotomy Today-STAT!
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Last month we asked our readers and visitors to our web site which of the 28 steps of a basic venipuncture that we listed are most commonly omitted, or performed incorrectly, where they work. The answer surprised us. The most frequently omitted step: asking about prior complications/incidents with blood draws.... Continue reading
Posted May 9, 2017 at Phlebotomy Today-STAT!
Jorge and Mindy are both seasoned phlebotomists who work in the same city at different hospitals. Both drew blood from the wrong patient last week. Fortunately, in both cases the errors were caught before medical mistakes could have occurred. Jorge was summoned into his supervisor's office. The conversation went something... Continue reading
Posted Feb 14, 2017 at The Empowered Healthcare Manager
A rat pack is a gang of employees who are allowed to bestow authority upon themselves, and use it to intimidate and manipulate coworkers for personal gain. They traffic in broken spirits; their currency is power. Rat packs don't just happen, they rise up when managers look the other way... Continue reading
Posted Dec 12, 2016 at The Empowered Healthcare Manager
It's the most powerful question any manager can ask his/her staff. Consider Ruby and Elliot. Each manage a staff of 50 at competing hospitals in the same city. Both were recently given the edict from their administrators to reduce expenses by 20 percent. Elliot gave it deep thought, then implemented... Continue reading
Posted Nov 17, 2016 at The Empowered Healthcare Manager
Tom always seems to find a better way of doing things. Take the way he cuts his grass, for example. Like most riding lawn mowers, Tom's has a discharge chute where the grass clippings exit the deck as he mows. Sometimes he lets the grass grow too long, and the... Continue reading
Posted Oct 13, 2016 at The Empowered Healthcare Manager
When an employee engages in a behavior that needs correcting, mere managers don't ask this question. They simply ignore the behavior (enablers), or come down hard (demoralizers). But it's the first question empowered managers ask themselves. That's because empowered managers know that all problems are process-related. Empowered managers don't consider... Continue reading
Posted Sep 13, 2016 at The Empowered Healthcare Manager
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Single-use tourniquets are becoming increasingly popular as a means to reduce the spread of healthcare-acquired infections. A UK-based company hopes to expand its single-use product to the North American market. Tournistrip (AsepHealthcare), is a non-latex, single-use tourniquet that wraps around the arm and sticks to itself, making for an uncomplicated... Continue reading
Posted Sep 6, 2016 at Phlebotomy Today-STAT!
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Question: Are there benchmarks on the percentage of straight vs butterfly needles that should be used? We'd like to see how we compare on in-house patients, outpatients, and nursing home usage. We conducted a study here that found 57% of draws were done using butterflies. Once people were aware and... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today-STAT!
Being Firm A good question to ask all applicants is when was the last time you had to be firm with someone? It reveals character, the ability to stand up for what's right, the strength to defend (laws, rules, a code-of-conduct, decency, oneself, etc.). It's also good for managers to... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today-STAT!
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Dear Center for Phlebotomy Education, We have samples coming in from a wide variety of outreach locations, (Home Health, Nursing Homes, Doctors' Offices etc.). Some of the samples have printed labels and others have hand written labels. We have worked on this process for a long time and have implemented... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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The Sprinkler or the Hose? You just caught wind from a reliable employee that another staffer is badmouthing you behind your back. You don't like confrontations, so you decide to make a general announcement at the next staff meeting that you're aware "some people have issues" with you, and that... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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Boot Camp 2016 One person said it was the best seminar she's attended in her 35-year career. Another said the event gave her the courage and confidence to tackle a staffing problem. A third said attendance should be required for anyone training phlebotomists. Hundreds of healthcare managers and educators from... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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Recently, we asked our subscribers and visitors to our web site what other procedures and tasks they perform besides drawing blood samples. Eighty percent of those who responded said phlebotomy was their primary duty. Ten percent said it was their only responsibility. Of the 90 percent who had other tasks,... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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Movers and Shakers recognizes individuals in the industry who are making a ruckus. Passionate visionaries, activists, and change-agents who are working to improve patient care by increasing the quality of blood samples collected and the caliber of those who draw them through innovation, education, legislation, and leadership. They do so... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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The revised standards from the Infusion Nurses Society (INS) instruct nurses and IV therapists to perform venipunctures instead of obtaining blood samples from existing lines or during the insertion of short peripheral catheters. The new standard is a dramatic departure from the prior standard, published in 2011, that advocated draws... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
My dad ran five laundromats at the same time. As a boy, I was forever handing him tools and fetching supplies. If he wasn't replacing the transmission on a washer he was swapping out the solenoid. The most frequent repair on a wash machine back then was the boot. That's... Continue reading
Posted Jul 19, 2016 at The Empowered Healthcare Manager