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The Empowered Healthcare Manager
Corydon, Indiana
Spending every waking hour thinking of ways to empower those who manage and train healthcare professionals to transform their staff into a high-powered workforce for their facility and patients.
Interests: Spending time with people who have the fire in the belly.
Recent Activity
Do you spend your days putting out fires? Someone calls in sick; a customer complains about one of your employees; your department's contribution to patient care (your product) is found to be flawed; a bully reduces someone to tears; a gossip on staff is spreading manure about her coworkers... or... Continue reading
Posted 2 days ago at The Empowered Healthcare Manager
Fresh voices, new faces, and infectious passion. That's what laboratory conferences hunger for in their preanalytic speakers. Next year, their appetite will become voracious. That's because I've decided to step away from the podium at the end of this year. The photo to the right was taken in 1997, about... Continue reading
Posted Jun 12, 2018 at Phlebotomy Today
The newly revised venipuncture standard released by the Clinical and Laboratory Standards Institute in April, 2017 is the most comprehensive revision in the document's history. With over 140 new mandates, facilities have a lot of changes to implement. This series discusses one or more substantive changes each month. One of... Continue reading
Posted Jun 12, 2018 at Phlebotomy Today
You're drawing blood into a syringe. Everything is going fine when suddenly the blood stops flowing. You stop pulling on the plunger for a moment, thinking that maybe you were pulling too hard and the vein collapsed, but that doesn't help. You relocate the needle ever so slightly and pull... Continue reading
Posted Jun 12, 2018 at Phlebotomy Today
Throughout history, tourniquets have been used to restrict blood flow. It's one of the simplest and most effective medical devices ever created, yet has changed very little over time. While the material tourniquets are constructed from have evolved from vines and rope to a non-latex elastomers of many colors, little... Continue reading
Posted Jun 12, 2018 at Phlebotomy Today
Do those who draw blood samples in your facility realize the order of draw is critical to accurate results, or do they think it's a myth? If they think it's a myth, the Center for Phlebotomy Education can help dispel it. First, print our PDF titled Do I have to... Continue reading
Posted Jun 12, 2018 at Phlebotomy Today
Every month we run an excerpt from our editor's popular blog, The Empowered Healthcare Manager. Assets and Liabilities Any staff is composed of those who add value to the organization and those who subtract from it. There is no middle. People are either assets to your mission or liabilities to... Continue reading
Posted Jun 12, 2018 at Phlebotomy Today
Dear Center for Phlebotomy Education: I'm trying to implement the new CLSI requirement that butterfly sets be secured throughout the procedure. My staff is arguing that it defeat the purpose of the winged set, which is to so that the patient can move a little without the user having to... Continue reading
Posted Jun 12, 2018 at Phlebotomy Today
AUMT Institute and the Center for Phlebotomy Education have just announced the date, location, and agenda for the 5th annual Phlebotomy CE Day. The event will be conducted in San Francisco, California on Saturday, September 8, 2018. AUMT is hosting the event in collaboration with the Center for Phlebotomy Education... Continue reading
Posted Jun 12, 2018 at Phlebotomy Today
Every manager is a by-product of those who managed them when they had no authority. Whether it's parenting, coaching, or managing others in the workplace, everyone who has ever had authority over us gave us a style to consider when we're in the same position. Think about every job you've... Continue reading
Posted Mar 14, 2018 at The Empowered Healthcare Manager
Which of your employees do you dread to see every day... the person you wish would quit, the one you can't fire but wish was never hired? Take that person out to lunch. Seriously, continuing to avoid that person isn't getting you anywhere. It's just entrenching your avoidance behavior ad... Continue reading
Posted Jan 19, 2018 at The Empowered Healthcare Manager
Empowered managers ask themselves these three questions at least once a year: Who on my staff would I hire if I didn't already have them on board? Who would I never hire again in a million years? Why are they still there? If most of your staff must fall into... Continue reading
Posted Nov 15, 2017 at The Empowered Healthcare Manager
It doesn't matter what industry you're in, keeping maintenance schedules up to date on capital equipment is one of the most critical aspects of every company's infrastructure. Its also one of the most boring responsibilities your staff has to fulfill. The longer your equipment spends in uptime, the more complacent... Continue reading
Posted Aug 12, 2017 at The Empowered Healthcare Manager
A full moon brings out the crazies. Just ask anyone who works in a hospital. For reasons we don't quite understand, the bright side of the moon brings out the dark side of humanity. ERs burst at the seams with overdoses, panic attacks, victims of domestic violence and bar fights...... Continue reading
Posted Jul 18, 2017 at The Empowered Healthcare Manager
Each full-time member of your staff will spend at least 235 days this year coming in to work for you. On December 31st, which of those day(s) will they remember for something you did and why? In five years, which of those days will they still recall? Which day will... Continue reading
Posted Jun 13, 2017 at The Empowered Healthcare Manager
Sounds like you've "been there, done that," Bruce!
When I was a kid, I slept in the same room as my two brothers. As siblings do, we had our share of skirmishes during the day, but we saved our bigger fights for bedtime. Whether we threw pillows at each other or mean-spirited words, we challenged the pecking order... Continue reading
Posted May 10, 2017 at The Empowered Healthcare Manager
Jorge and Mindy are both seasoned phlebotomists who work in the same city at different hospitals. Both drew blood from the wrong patient last week. Fortunately, in both cases the errors were caught before medical mistakes could have occurred. Jorge was summoned into his supervisor's office. The conversation went something... Continue reading
Posted Feb 14, 2017 at The Empowered Healthcare Manager
A rat pack is a gang of employees who are allowed to bestow authority upon themselves, and use it to intimidate and manipulate coworkers for personal gain. They traffic in broken spirits; their currency is power. Rat packs don't just happen, they rise up when managers look the other way... Continue reading
Posted Dec 12, 2016 at The Empowered Healthcare Manager
It's the most powerful question any manager can ask his/her staff. Consider Ruby and Elliot. Each manage a staff of 50 at competing hospitals in the same city. Both were recently given the edict from their administrators to reduce expenses by 20 percent. Elliot gave it deep thought, then implemented... Continue reading
Posted Nov 17, 2016 at The Empowered Healthcare Manager
Tom always seems to find a better way of doing things. Take the way he cuts his grass, for example. Like most riding lawn mowers, Tom's has a discharge chute where the grass clippings exit the deck as he mows. Sometimes he lets the grass grow too long, and the... Continue reading
Posted Oct 13, 2016 at The Empowered Healthcare Manager
When an employee engages in a behavior that needs correcting, mere managers don't ask this question. They simply ignore the behavior (enablers), or come down hard (demoralizers). But it's the first question empowered managers ask themselves. That's because empowered managers know that all problems are process-related. Empowered managers don't consider... Continue reading
Posted Sep 13, 2016 at The Empowered Healthcare Manager
Question: Are there benchmarks on the percentage of straight vs butterfly needles that should be used? We'd like to see how we compare on in-house patients, outpatients, and nursing home usage. We conducted a study here that found 57% of draws were done using butterflies. Once people were aware and... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today
Being Firm A good question to ask all applicants is when was the last time you had to be firm with someone? It reveals character, the ability to stand up for what's right, the strength to defend (laws, rules, a code-of-conduct, decency, oneself, etc.). It's also good for managers to... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today
Dear Center for Phlebotomy Education, We have samples coming in from a wide variety of outreach locations, (Home Health, Nursing Homes, Doctors' Offices etc.). Some of the samples have printed labels and others have hand written labels. We have worked on this process for a long time and have implemented... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today