This is The Empowered Healthcare Manager's Typepad Profile.
Join Typepad and start following The Empowered Healthcare Manager's activity
Join Now!
Already a member? Sign In
The Empowered Healthcare Manager
Corydon, Indiana
Spending every waking hour thinking of ways to empower those who manage and train healthcare professionals to transform their staff into a high-powered workforce for their facility and patients.
Interests: Spending time with people who have the fire in the belly.
Recent Activity
Empowered managers ask themselves these three questions at least once a year: Who on my staff would I hire if I didn't already have them on board? Who would I never hire again in a million years? Why are they still there? If most of your staff must fall into... Continue reading
Posted 7 days ago at The Empowered Healthcare Manager
Image
The newly revised venipuncture standard released by the Clinical and Laboratory Standards Institute in April, 2017 is the most comprehensive revision in the document's history. With over 140 new mandates, facilities have a lot of changes to implement. This series discusses one or more substantive changes each month. How are... Continue reading
Posted Nov 3, 2017 at Phlebotomy Today-STAT!
Image
Listening. Creating. Empowering. That sums up what we spend the majority of our working day doing here at the Center for Phlebotomy Education. It's a tag line at the end of our streaming videos, on our web site, and in many of our publications. It's not just a cute, catchy... Continue reading
Posted Nov 3, 2017 at Phlebotomy Today-STAT!
Image
The Lab Draw Answer Book (Center for Phlebotomy Education, Inc.) has been out only two months and is already filling the void in the libraries of healthcare professionals around the world. Dennis J. Ernst signs a copy of The Lab Draw Answer Book at the recent Global Summit on Best... Continue reading
Posted Nov 3, 2017 at Phlebotomy Today-STAT!
Image
The road to a cheap, accurate, single-drop blood test is paved with peril. The Theranos meltdown is a classic example of how not to introduce "revolutionary" technology. But two companies are plodding forward methodically, cautiously, and with an abundance of due diligence, something Theranos overlooked. Athelas (Mountain View, California) is... Continue reading
Posted Nov 3, 2017 at Phlebotomy Today-STAT!
Image
Do those who draw blood samples in your facility realize the order of draw is critical to accurate results, or do they think it's a myth? If they think it's a myth, the Center for Phlebotomy Education can help dispel it. First, print our PDF titled Do I have to... Continue reading
Posted Nov 3, 2017 at Phlebotomy Today-STAT!
Image
The Global Summit on Best Practices in Preanalytics, the first of its kind, raised the bar for preanalytical seminars last month in Charlotte, North Carolina, USA. Over 100 laboratory managers and educators gathered from around the world to discuss the universal problems plaguing laboratories and healthcare systems including safety, sample... Continue reading
Posted Nov 3, 2017 at Phlebotomy Today-STAT!
Image
Every month we run an excerpt from our editor's popular blog, The Empowered Healthcare Manager. Every time someone leaves your employment on their own accord, but stays in the area and the field, they’ve fired you as a manager. Sure, people change employers for a variety of other reasons, but... Continue reading
Posted Oct 9, 2017 at Phlebotomy Today-STAT!
Image
Dear Center for Phlebotomy Education: Our collection centers will draw blood while the patient remains in their car when walking is difficult for the patient. Under these circumstances, can the used needle, with safety device activated, be taken back into the building and then placed in a sharps container? Or... Continue reading
Posted Oct 7, 2017 at Phlebotomy Today-STAT!
It doesn't matter what industry you're in, keeping maintenance schedules up to date on capital equipment is one of the most critical aspects of every company's infrastructure. Its also one of the most boring responsibilities your staff has to fulfill. The longer your equipment spends in uptime, the more complacent... Continue reading
Posted Aug 12, 2017 at The Empowered Healthcare Manager
A full moon brings out the crazies. Just ask anyone who works in a hospital. For reasons we don't quite understand, the bright side of the moon brings out the dark side of humanity. ERs burst at the seams with overdoses, panic attacks, victims of domestic violence and bar fights...... Continue reading
Posted Jul 18, 2017 at The Empowered Healthcare Manager
Each full-time member of your staff will spend at least 235 days this year coming in to work for you. On December 31st, which of those day(s) will they remember for something you did and why? In five years, which of those days will they still recall? Which day will... Continue reading
Posted Jun 13, 2017 at The Empowered Healthcare Manager
Sounds like you've "been there, done that," Bruce!
When I was a kid, I slept in the same room as my two brothers. As siblings do, we had our share of skirmishes during the day, but we saved our bigger fights for bedtime. Whether we threw pillows at each other or mean-spirited words, we challenged the pecking order... Continue reading
Posted May 10, 2017 at The Empowered Healthcare Manager
Jorge and Mindy are both seasoned phlebotomists who work in the same city at different hospitals. Both drew blood from the wrong patient last week. Fortunately, in both cases the errors were caught before medical mistakes could have occurred. Jorge was summoned into his supervisor's office. The conversation went something... Continue reading
Posted Feb 14, 2017 at The Empowered Healthcare Manager
A rat pack is a gang of employees who are allowed to bestow authority upon themselves, and use it to intimidate and manipulate coworkers for personal gain. They traffic in broken spirits; their currency is power. Rat packs don't just happen, they rise up when managers look the other way... Continue reading
Posted Dec 12, 2016 at The Empowered Healthcare Manager
It's the most powerful question any manager can ask his/her staff. Consider Ruby and Elliot. Each manage a staff of 50 at competing hospitals in the same city. Both were recently given the edict from their administrators to reduce expenses by 20 percent. Elliot gave it deep thought, then implemented... Continue reading
Posted Nov 17, 2016 at The Empowered Healthcare Manager
Tom always seems to find a better way of doing things. Take the way he cuts his grass, for example. Like most riding lawn mowers, Tom's has a discharge chute where the grass clippings exit the deck as he mows. Sometimes he lets the grass grow too long, and the... Continue reading
Posted Oct 13, 2016 at The Empowered Healthcare Manager
When an employee engages in a behavior that needs correcting, mere managers don't ask this question. They simply ignore the behavior (enablers), or come down hard (demoralizers). But it's the first question empowered managers ask themselves. That's because empowered managers know that all problems are process-related. Empowered managers don't consider... Continue reading
Posted Sep 13, 2016 at The Empowered Healthcare Manager
Image
Question: Are there benchmarks on the percentage of straight vs butterfly needles that should be used? We'd like to see how we compare on in-house patients, outpatients, and nursing home usage. We conducted a study here that found 57% of draws were done using butterflies. Once people were aware and... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today-STAT!
Being Firm A good question to ask all applicants is when was the last time you had to be firm with someone? It reveals character, the ability to stand up for what's right, the strength to defend (laws, rules, a code-of-conduct, decency, oneself, etc.). It's also good for managers to... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today-STAT!
Image
Dear Center for Phlebotomy Education, We have samples coming in from a wide variety of outreach locations, (Home Health, Nursing Homes, Doctors' Offices etc.). Some of the samples have printed labels and others have hand written labels. We have worked on this process for a long time and have implemented... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
Image
The Sprinkler or the Hose? You just caught wind from a reliable employee that another staffer is badmouthing you behind your back. You don't like confrontations, so you decide to make a general announcement at the next staff meeting that you're aware "some people have issues" with you, and that... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
Image
Boot Camp 2016 One person said it was the best seminar she's attended in her 35-year career. Another said the event gave her the courage and confidence to tackle a staffing problem. A third said attendance should be required for anyone training phlebotomists. Hundreds of healthcare managers and educators from... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!