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The Empowered Healthcare Manager
Corydon, Indiana
Spending every waking hour thinking of ways to empower those who manage and train healthcare professionals to transform their staff into a high-powered workforce for their facility and patients.
Interests: Spending time with people who have the fire in the belly.
Recent Activity
Dear Center for Phlebotomy Education: I work with someone who thinks it's okay to call patients with whom she's familiar 'sweetie, honey, or even 'darlin.' She also asks them borderline-prying questions and share way too much of her own personal life. She has a loud voice, which carries down the... Continue reading
Posted Oct 5, 2018 at Phlebotomy Today
Registrations for next week's Global Summit on Best Practices in Preanalytics are setting a record for the 3-day event. Taking place October 15-18 in Charlotte, North Carolina, the Summit continues to build on the successes from prior years. "This year's event will be bigger and better than ever," says Greiner's... Continue reading
Posted Oct 5, 2018 at Phlebotomy Today
Every month we run an excerpt from our editor's popular blog, The Empowered Healthcare Manager. Profession-ism in the lab Do those who perform the testing in your laboratory butt heads with your phlebotomists? Just as professionism maintains a wall between laboratory and nursing departments, it has the same affect within... Continue reading
Posted Oct 5, 2018 at Phlebotomy Today
A hospital in Eaton Rapids Michigan is glad they have Ashley Wing as one of their phlebotomists. Twice this summer over a nine-day period, Wing administered CPR, saving the lives of a patient in the facility's parking lot and a coworker sitting next to her in a break room. Employed... Continue reading
Posted Oct 5, 2018 at Phlebotomy Today
As of October 2, the industry's most popular venipuncture training video is now available on DVD. The DVD version replaces the Second Edition, which was released in 2010 and has since become the most widely used venipuncture training video in the industry. Facilities and academic institutions in 20 countries around... Continue reading
Posted Oct 5, 2018 at Phlebotomy Today
[Editors’ Note: This month, Phlebotomy Today launches a new column: Advice From an OSHA Expert. We’re pleased to welcome safety expert and columnist, Dan Scungio, MT (ASCP), SLS, also known as “Dan the Lab Safety Man” as our newest contributor.] Are you part of an inpatient phlebotomy team? Do you... Continue reading
Posted Oct 5, 2018 at Phlebotomy Today
Physicians who transfuse patients often want to know the effect of the infusion immediately. Yet drawing blood during or after a transfusion subjects the specimen to many variables and increases the risk of obtaining results that don't accurately reflect the patient's condition. When can a post-transfusion sample accurately reflect the... Continue reading
Posted Oct 5, 2018 at Phlebotomy Today
I'm often puzzled by products and inventions that everyone must have, but for which I have no use. Watches for example. Almost every man wears one, yet I haven't had a use for one in over 30 years. If you look around, clocks are everywhere---in your car, on your phone,... Continue reading
Posted Oct 4, 2018 at Phlebotomy Today
In a prior post about Being Firm, I encouraged you to ask yourself when was the last time you had to be firm with someone on your staff. If you can't remember, that's a red flag. Perhaps your staff is so finely tuned, so perfectly honed, they're functioning like a... Continue reading
Posted Aug 16, 2018 at The Empowered Healthcare Manager
Do you spend your days putting out fires? Someone calls in sick; a customer complains about one of your employees; your department's contribution to patient care (your product) is found to be flawed; a bully reduces someone to tears; a gossip on staff is spreading manure about her coworkers... or... Continue reading
Posted Jun 18, 2018 at The Empowered Healthcare Manager
Every manager is a by-product of those who managed them when they had no authority. Whether it's parenting, coaching, or managing others in the workplace, everyone who has ever had authority over us gave us a style to consider when we're in the same position. Think about every job you've... Continue reading
Posted Mar 14, 2018 at The Empowered Healthcare Manager
Which of your employees do you dread to see every day... the person you wish would quit, the one you can't fire but wish was never hired? Take that person out to lunch. Seriously, continuing to avoid that person isn't getting you anywhere. It's just entrenching your avoidance behavior ad... Continue reading
Posted Jan 19, 2018 at The Empowered Healthcare Manager
Empowered managers ask themselves these three questions at least once a year: Who on my staff would I hire if I didn't already have them on board? Who would I never hire again in a million years? Why are they still there? If most of your staff must fall into... Continue reading
Posted Nov 15, 2017 at The Empowered Healthcare Manager
It doesn't matter what industry you're in, keeping maintenance schedules up to date on capital equipment is one of the most critical aspects of every company's infrastructure. Its also one of the most boring responsibilities your staff has to fulfill. The longer your equipment spends in uptime, the more complacent... Continue reading
Posted Aug 12, 2017 at The Empowered Healthcare Manager
A full moon brings out the crazies. Just ask anyone who works in a hospital. For reasons we don't quite understand, the bright side of the moon brings out the dark side of humanity. ERs burst at the seams with overdoses, panic attacks, victims of domestic violence and bar fights...... Continue reading
Posted Jul 18, 2017 at The Empowered Healthcare Manager
Each full-time member of your staff will spend at least 235 days this year coming in to work for you. On December 31st, which of those day(s) will they remember for something you did and why? In five years, which of those days will they still recall? Which day will... Continue reading
Posted Jun 13, 2017 at The Empowered Healthcare Manager
Sounds like you've "been there, done that," Bruce!
When I was a kid, I slept in the same room as my two brothers. As siblings do, we had our share of skirmishes during the day, but we saved our bigger fights for bedtime. Whether we threw pillows at each other or mean-spirited words, we challenged the pecking order... Continue reading
Posted May 10, 2017 at The Empowered Healthcare Manager
Jorge and Mindy are both seasoned phlebotomists who work in the same city at different hospitals. Both drew blood from the wrong patient last week. Fortunately, in both cases the errors were caught before medical mistakes could have occurred. Jorge was summoned into his supervisor's office. The conversation went something... Continue reading
Posted Feb 14, 2017 at The Empowered Healthcare Manager
A rat pack is a gang of employees who are allowed to bestow authority upon themselves, and use it to intimidate and manipulate coworkers for personal gain. They traffic in broken spirits; their currency is power. Rat packs don't just happen, they rise up when managers look the other way... Continue reading
Posted Dec 12, 2016 at The Empowered Healthcare Manager
It's the most powerful question any manager can ask his/her staff. Consider Ruby and Elliot. Each manage a staff of 50 at competing hospitals in the same city. Both were recently given the edict from their administrators to reduce expenses by 20 percent. Elliot gave it deep thought, then implemented... Continue reading
Posted Nov 17, 2016 at The Empowered Healthcare Manager
Tom always seems to find a better way of doing things. Take the way he cuts his grass, for example. Like most riding lawn mowers, Tom's has a discharge chute where the grass clippings exit the deck as he mows. Sometimes he lets the grass grow too long, and the... Continue reading
Posted Oct 13, 2016 at The Empowered Healthcare Manager
When an employee engages in a behavior that needs correcting, mere managers don't ask this question. They simply ignore the behavior (enablers), or come down hard (demoralizers). But it's the first question empowered managers ask themselves. That's because empowered managers know that all problems are process-related. Empowered managers don't consider... Continue reading
Posted Sep 13, 2016 at The Empowered Healthcare Manager
Question: Are there benchmarks on the percentage of straight vs butterfly needles that should be used? We'd like to see how we compare on in-house patients, outpatients, and nursing home usage. We conducted a study here that found 57% of draws were done using butterflies. Once people were aware and... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today