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The Empowered Healthcare Manager
Corydon, Indiana
Spending every waking hour thinking of ways to empower those who manage and train healthcare professionals to transform their staff into a high-powered workforce for their facility and patients.
Interests: Spending time with people who have the fire in the belly.
Recent Activity
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Thirty six percent included taking/making personal phone calls as common policy violations, while exceeding allowable sick days and gossiping were violations for 32 percent of those responding. Last month we asked our readers and visitors to our web site what policies where they work are commonly violated. The clear winner:... Continue reading
Posted Mar 9, 2017 at Phlebotomy Today-STAT!
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Over the years, the Center for Phlebotomy Education has been approached by many inventors trying to wow us with their better mousetrap. We don't impress easily. Recently, however, we were gobsmacked by a skin-puncture device that seems poised to revolutionize the way capillary samples are collected. We first caught wind... Continue reading
Posted Mar 9, 2017 at Phlebotomy Today-STAT!
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Question: Sometimes I need help when performing a difficult draw, so I find someone who can work the syringe while I insert the butterfly needle and keep it in place. My manager is telling me that's not acceptable or appropriate because it doubles the risk of a needlestick. I think... Continue reading
Posted Mar 9, 2017 at Phlebotomy Today-STAT!
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The state of Washington joined Arizona and Idaho as states with jurisdictions that have trained law enforcement officers to draw blood samples from DUI suspects. So far, six officers in Lakewood, Washington, south of Tacoma, have undergone training to draw blood samples in an effort to reduce the time required... Continue reading
Posted Mar 9, 2017 at Phlebotomy Today-STAT!
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Every month we run an excerpt from our editor's popular blog, The Empowered Healthcare Manager. Rehiring Your Staff Think about every member of your staff and ask yourself this question: If he/she wasn't already working for me, would I hire him/her? If the answer is yes, you did an excellent... Continue reading
Posted Mar 9, 2017 at Phlebotomy Today-STAT!
Jorge and Mindy are both seasoned phlebotomists who work in the same city at different hospitals. Both drew blood from the wrong patient last week. Fortunately, in both cases the errors were caught before medical mistakes could have occurred. Jorge was summoned into his supervisor's office. The conversation went something... Continue reading
Posted Feb 14, 2017 at The Empowered Healthcare Manager
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Here’s what subscribers to Phlebotomy Today, the Center for Phlebotomy Education’s flagship newsletter currently in its 17th year of publication, are reading about this month: Feature Article The Patient's Bill of Rights, Phlebotomy Edition On the Front Lines Spinning tubes in the home From the Editor's Desk Phlebotomy Today is... Continue reading
Posted Feb 2, 2017 at Phlebotomy Today-STAT!
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Merchandise Just for Phlebotomists Front Back Last fall, the Center for Phlebotomy Education launched a new online store offering merchandise just for phlebotomists. Aptly named, Just For Phlebotomists promotes phlebotomists and their profession, proclaiming the critical role they play in healthcare. The shop offers a variety of shirts, mugs, hoodies,... Continue reading
Posted Feb 2, 2017 at Phlebotomy Today-STAT!
A rat pack is a gang of employees who are allowed to bestow authority upon themselves, and use it to intimidate and manipulate coworkers for personal gain. They traffic in broken spirits; their currency is power. Rat packs don't just happen, they rise up when managers look the other way... Continue reading
Posted Dec 12, 2016 at The Empowered Healthcare Manager
It's the most powerful question any manager can ask his/her staff. Consider Ruby and Elliot. Each manage a staff of 50 at competing hospitals in the same city. Both were recently given the edict from their administrators to reduce expenses by 20 percent. Elliot gave it deep thought, then implemented... Continue reading
Posted Nov 17, 2016 at The Empowered Healthcare Manager
Tom always seems to find a better way of doing things. Take the way he cuts his grass, for example. Like most riding lawn mowers, Tom's has a discharge chute where the grass clippings exit the deck as he mows. Sometimes he lets the grass grow too long, and the... Continue reading
Posted Oct 13, 2016 at The Empowered Healthcare Manager
When an employee engages in a behavior that needs correcting, mere managers don't ask this question. They simply ignore the behavior (enablers), or come down hard (demoralizers). But it's the first question empowered managers ask themselves. That's because empowered managers know that all problems are process-related. Empowered managers don't consider... Continue reading
Posted Sep 13, 2016 at The Empowered Healthcare Manager
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Single-use tourniquets are becoming increasingly popular as a means to reduce the spread of healthcare-acquired infections. A UK-based company hopes to expand its single-use product to the North American market. Tournistrip (AsepHealthcare), is a non-latex, single-use tourniquet that wraps around the arm and sticks to itself, making for an uncomplicated... Continue reading
Posted Sep 6, 2016 at Phlebotomy Today-STAT!
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Question: Are there benchmarks on the percentage of straight vs butterfly needles that should be used? We'd like to see how we compare on in-house patients, outpatients, and nursing home usage. We conducted a study here that found 57% of draws were done using butterflies. Once people were aware and... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today-STAT!
Being Firm A good question to ask all applicants is when was the last time you had to be firm with someone? It reveals character, the ability to stand up for what's right, the strength to defend (laws, rules, a code-of-conduct, decency, oneself, etc.). It's also good for managers to... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today-STAT!
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Dear Center for Phlebotomy Education, We have samples coming in from a wide variety of outreach locations, (Home Health, Nursing Homes, Doctors' Offices etc.). Some of the samples have printed labels and others have hand written labels. We have worked on this process for a long time and have implemented... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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The Sprinkler or the Hose? You just caught wind from a reliable employee that another staffer is badmouthing you behind your back. You don't like confrontations, so you decide to make a general announcement at the next staff meeting that you're aware "some people have issues" with you, and that... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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Boot Camp 2016 One person said it was the best seminar she's attended in her 35-year career. Another said the event gave her the courage and confidence to tackle a staffing problem. A third said attendance should be required for anyone training phlebotomists. Hundreds of healthcare managers and educators from... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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Recently, we asked our subscribers and visitors to our web site what other procedures and tasks they perform besides drawing blood samples. Eighty percent of those who responded said phlebotomy was their primary duty. Ten percent said it was their only responsibility. Of the 90 percent who had other tasks,... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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Movers and Shakers recognizes individuals in the industry who are making a ruckus. Passionate visionaries, activists, and change-agents who are working to improve patient care by increasing the quality of blood samples collected and the caliber of those who draw them through innovation, education, legislation, and leadership. They do so... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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The revised standards from the Infusion Nurses Society (INS) instruct nurses and IV therapists to perform venipunctures instead of obtaining blood samples from existing lines or during the insertion of short peripheral catheters. The new standard is a dramatic departure from the prior standard, published in 2011, that advocated draws... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
My dad ran five laundromats at the same time. As a boy, I was forever handing him tools and fetching supplies. If he wasn't replacing the transmission on a washer he was swapping out the solenoid. The most frequent repair on a wash machine back then was the boot. That's... Continue reading
Posted Jul 19, 2016 at The Empowered Healthcare Manager
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Do you struggle every month to find good material to put in front of your students or specimen collection staff? Those days are over. We've just packaged 22 months of our popular Abbreviated Teaching Modules (ATMs) in one download, and priced it well under what you've budgeted for continuing education... Continue reading
Posted Jul 6, 2016 at Phlebotomy Today-STAT!
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How closely do you adhere to the standardized phlebotomy procedure? It may depend on the size of your facility and how long you've worked there. Researchers in Sweden set out to determine why some healthcare professionals adhere strictly to the established protocol and others don't. Questionnaires were completed by 164... Continue reading
Posted Jul 1, 2016 at Phlebotomy Today-STAT!