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The Empowered Healthcare Manager
Corydon, Indiana
Spending every waking hour thinking of ways to empower those who manage and train healthcare professionals to transform their staff into a high-powered workforce for their facility and patients.
Interests: Spending time with people who have the fire in the belly.
Recent Activity
A full moon brings out the crazies. Just ask anyone who works in a hospital. For reasons we don't quite understand, the bright side of the moon brings out the dark side of humanity. ERs burst at the seams with overdoses, panic attacks, victims of domestic violence and bar fights...... Continue reading
Posted 4 days ago at The Empowered Healthcare Manager
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The Center for Phlebotomy Education has announced it is releasing The Lab Draw Answer Book later this month. Coauthored by Dennis J. Ernst MT(ASCP), NCPT(NCCT) and his wife Catherine Ernst, RN, PBT(ASCP)CM, the book is the retitled second edition of Blood Specimen Collection FAQs, released in 2008. The second edition... Continue reading
Posted Jul 7, 2017 at Phlebotomy Today-STAT!
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The newly revised venipuncture standard released by the Clinical and Laboratory Standards Institute in April, 2017 is the most comprehensive revision in the document's history. With over 140 new mandates, facilities have a lot of changes to implement. This series discusses one or more substantive changes each month. Do you... Continue reading
Posted Jul 6, 2017 at Phlebotomy Today-STAT!
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In April, the American Society for Clinical Pathology (ASCP) released the results of a laboratory professions' salary survey it conducted in 2015. The average hourly wage for staff phlebotomists was $14.97 compared to $15.60 in ASCP's 2013 survey. Lead phlebotomists earned $16.96 on average ($16.71 in 2013), while phlebotomy supervisors... Continue reading
Posted Jul 6, 2017 at Phlebotomy Today-STAT!
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We have a regular patient who comes in with arms that are filthy dirty. The last time I had to do a venipuncture on him, I used five alcohol swabs to clean the site. How can I tactfully tell him to wash his arms before he comes in next time... Continue reading
Posted Jul 6, 2017 at Phlebotomy Today-STAT!
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Every month we run an excerpt from our editor's popular blog, The Empowered Healthcare Manager. It's every child's most common question... and most important. Answers to "why?" reinforce learning. They provide logic, understanding, rationale, and comprehension. Merely knowing what to do and how to do it isn't enough. Why makes... Continue reading
Posted Jul 5, 2017 at Phlebotomy Today-STAT!
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The Center for Phlebotomy Education will be conducting its 4th annual Phlebotomy CE Day in Long Beach, California on Saturday, August 5, 2017. Attendees present at all sessions will earn six P.A.C.E.® CE credits, which satisfy the biannual requirement for California phlebotomists. All lectures will be presented by Dennis J.... Continue reading
Posted Jul 5, 2017 at Phlebotomy Today-STAT!
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Here’s what subscribers to Phlebotomy Today, the Center for Phlebotomy Education’s flagship newsletter currently in its 17th year of publication, are reading about this month: Feature Article Changes to Venipuncture Standard Numerous and Significant On the Front Lines Blood culture site prep: allow alcohol to air dry? From the Editor's... Continue reading
Posted Jul 5, 2017 at Phlebotomy Today-STAT!
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Last month we asked our readers and visitors to our web site all kinds of questions on their policies on patient identification, and if they follow them. First, let's establish how patients should be identified. The newly released CLSI venipuncture standard requires those who draw blood specimens to ask patients... Continue reading
Posted Jul 5, 2017 at Phlebotomy Today-STAT!
Each full-time member of your staff will spend at least 235 days this year coming in to work for you. On December 31st, which of those day(s) will they remember for something you did and why? In five years, which of those days will they still recall? Which day will... Continue reading
Posted Jun 13, 2017 at The Empowered Healthcare Manager
Sounds like you've "been there, done that," Bruce!
When I was a kid, I slept in the same room as my two brothers. As siblings do, we had our share of skirmishes during the day, but we saved our bigger fights for bedtime. Whether we threw pillows at each other or mean-spirited words, we challenged the pecking order... Continue reading
Posted May 10, 2017 at The Empowered Healthcare Manager
Jorge and Mindy are both seasoned phlebotomists who work in the same city at different hospitals. Both drew blood from the wrong patient last week. Fortunately, in both cases the errors were caught before medical mistakes could have occurred. Jorge was summoned into his supervisor's office. The conversation went something... Continue reading
Posted Feb 14, 2017 at The Empowered Healthcare Manager
A rat pack is a gang of employees who are allowed to bestow authority upon themselves, and use it to intimidate and manipulate coworkers for personal gain. They traffic in broken spirits; their currency is power. Rat packs don't just happen, they rise up when managers look the other way... Continue reading
Posted Dec 12, 2016 at The Empowered Healthcare Manager
It's the most powerful question any manager can ask his/her staff. Consider Ruby and Elliot. Each manage a staff of 50 at competing hospitals in the same city. Both were recently given the edict from their administrators to reduce expenses by 20 percent. Elliot gave it deep thought, then implemented... Continue reading
Posted Nov 17, 2016 at The Empowered Healthcare Manager
Tom always seems to find a better way of doing things. Take the way he cuts his grass, for example. Like most riding lawn mowers, Tom's has a discharge chute where the grass clippings exit the deck as he mows. Sometimes he lets the grass grow too long, and the... Continue reading
Posted Oct 13, 2016 at The Empowered Healthcare Manager
When an employee engages in a behavior that needs correcting, mere managers don't ask this question. They simply ignore the behavior (enablers), or come down hard (demoralizers). But it's the first question empowered managers ask themselves. That's because empowered managers know that all problems are process-related. Empowered managers don't consider... Continue reading
Posted Sep 13, 2016 at The Empowered Healthcare Manager
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Question: Are there benchmarks on the percentage of straight vs butterfly needles that should be used? We'd like to see how we compare on in-house patients, outpatients, and nursing home usage. We conducted a study here that found 57% of draws were done using butterflies. Once people were aware and... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today-STAT!
Being Firm A good question to ask all applicants is when was the last time you had to be firm with someone? It reveals character, the ability to stand up for what's right, the strength to defend (laws, rules, a code-of-conduct, decency, oneself, etc.). It's also good for managers to... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today-STAT!
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Dear Center for Phlebotomy Education, We have samples coming in from a wide variety of outreach locations, (Home Health, Nursing Homes, Doctors' Offices etc.). Some of the samples have printed labels and others have hand written labels. We have worked on this process for a long time and have implemented... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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The Sprinkler or the Hose? You just caught wind from a reliable employee that another staffer is badmouthing you behind your back. You don't like confrontations, so you decide to make a general announcement at the next staff meeting that you're aware "some people have issues" with you, and that... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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Boot Camp 2016 One person said it was the best seminar she's attended in her 35-year career. Another said the event gave her the courage and confidence to tackle a staffing problem. A third said attendance should be required for anyone training phlebotomists. Hundreds of healthcare managers and educators from... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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Recently, we asked our subscribers and visitors to our web site what other procedures and tasks they perform besides drawing blood samples. Eighty percent of those who responded said phlebotomy was their primary duty. Ten percent said it was their only responsibility. Of the 90 percent who had other tasks,... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!
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Movers and Shakers recognizes individuals in the industry who are making a ruckus. Passionate visionaries, activists, and change-agents who are working to improve patient care by increasing the quality of blood samples collected and the caliber of those who draw them through innovation, education, legislation, and leadership. They do so... Continue reading
Posted Aug 9, 2016 at Phlebotomy Today-STAT!