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Jeremy Hanson
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Process Monitor is a handy tool that we use sometimes when we need more information about what is happening on a computer when an Autodesk product is throwing an error. It can be a bit daunting because Process Monitor captures TONS of information, so it's challenging wading through thousands of... Continue reading
Posted Jun 20, 2016 at Up and Ready
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I'm very pleased to announce that Microsoft has finally updated their installation Fixit tool to work on Windows 10. No more need to manually delete registry keys on Windows 10 (well, for the most part). You can download the Fixit tool here: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed Continue reading
Posted Jun 8, 2016 at Up and Ready
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Security software is normally a good thing. It can protect you from all kinds of hazards, whether it be computer viruses, data loss, or ponds full of crocodiles. But sometimes it protects a bit too well. One example we ran into recently has to do with a program called InterGuard... Continue reading
Posted Aug 21, 2015 at Up and Ready
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Sometimes an install failure can be a symptom of a larger problem with Windows. Such was the case in an issue we encountered recently. At first the error message didn't seem particularly useful. It simply says "Error", with a path to a file in the Windows temp folder, along with... Continue reading
Posted Aug 20, 2015 at Up and Ready
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We're hearing reports that some customers are getting the following error when they try installing the recently released service pack for Autodesk Application Manager: "Autodesk Application Manager has experienced an unrecoverable error - please exit and restart." It turns out the error is benign and can be ignored. You can... Continue reading
Posted Aug 14, 2015 at Up and Ready
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With the release of version 5 of Autodesk Application Manager a few weeks ago, we've started getting questions about including the new version when you either install or create a deployment for an Autodesk product. The version that gets installed by default is version 4, and you then need to... Continue reading
Posted Aug 7, 2015 at Up and Ready
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I'm starting to have nightmares where a huge creature is chasing me through a dark forest. I can hear it behind me, laughing maniacally as it crushes trees in its relentless pursuit. Just when I think I'm about to escape, I trip over a root and go sprawling on my... Continue reading
Posted Aug 5, 2015 at Up and Ready
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There's an issue with installing SP1 for MotionBuilder 2016 if you already have MotionBuilder 2015 SP1 installed on your computer. It'll give this error: If you try installing the service pack through Autodesk Application Manager it will give Error 1642. We're working on a new version of SP1 for MotionBuilder... Continue reading
Posted Jun 30, 2015 at Up and Ready
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As support specialists, we're constantly looking for magic bullets - tricks or tools that we can rely on to fix issues when we've exhausted all of our normal troubleshooting options. One of the magic bullets we use is the Microsoft install/uninstall Fixit tool. It's handy for fixing all kinds of... Continue reading
Posted Jun 26, 2015 at Up and Ready
We have done some updates on the Accounts site that may hide the Browser Download of our software. We added some logic to allow other Geos to auto-detect preferred language of download automatically and hence the behavior change. For some products you'll need to specify the Platform in order to... Continue reading
Posted Jun 16, 2015 at Up and Ready
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May 22, 2015