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Rachael Griffiths
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Your finance team will spend a lot of their time, probably more than they would care to admit, dealing with simple customer questions about account information. From outstanding invoices and orders to returns - this isn’t a great use of... Continue reading
Posted Nov 2, 2016 at Software Answers
The Changing Landscape of Customer Service In recent years, we’ve seen an explosion in digital technology along with an increase in the number of channels and platforms by which customers can interact with our organisations. Customers now have information about... Continue reading
Posted Oct 19, 2016 at Software Answers
Your organisation will use specific business logic; all good businesses do. And it’s that logic that is the backbone of your processes, systems and most importantly – data and reporting. Getting your business processes right is a top priority –... Continue reading
Posted Sep 8, 2016 at Software Answers
It's easy when being asked about trends to talk about innovative technology and features you know will make a splash - but instead we wanted to focus on what we see the thought leaders of the customer service industry concentrating... Continue reading
Posted Sep 5, 2016 at Software Answers
Processing payments online can be a data protection nightmare… but not if you use Payment Gateway. Created to quickly take online card payments through the most popular payment providers like SagePay, WorldPay and PayPal, Payment Gateway, from our Dynamics Additions... Continue reading
Posted Sep 2, 2016 at Software Answers
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On Tuesday 18th October 2016 we will be hosting our annual Customer Day at the Jaguar Experience Centre, Birmingham. Our CONNECTED – Driving advantage through a connected business customer briefing is your opportunity to explore how your core business systems... Continue reading
Posted Sep 1, 2016 at Software Answers
Is your business, like most these days, customer driven? Have your customers suddenly taken control and started to radicalise the way you do business? With the explosion of new sales channels, social platforms and networks, customers now have much more... Continue reading
Posted Aug 22, 2016 at Software Answers
Ensuring accurate data goes in to your ERP system is something we talk about constantly; if you put rubbish in, you will get rubbish out – being able to guarantee accurate address information when you and your staff are inputting... Continue reading
Posted Aug 9, 2016 at Software Answers
Classroom training that’s focused, fun and fair. Kicking off in September 2016, we are launching our brand new training centre, NAV Learning. It’s our mission to make sure every user gets the most out of NAV to help their organisations... Continue reading
Posted Aug 5, 2016 at Software Answers
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Picture a university; rows of classmates in lecture theatres, each with their own laptop, frantically taking notes as lecturers offer up their wisdom. Gone are the days of frayed notebooks and cheap, chewed-up pens. But before the humble pen is... Continue reading
Posted Jul 27, 2016 at Software Answers
Promotions can mean your company hits its targets in the slower months of the year. They give you something to talk to your customers about, often mean you can sell in higher volumes and even make your customer feel loved... Continue reading
Posted Jul 19, 2016 at Software Answers
Studying and understanding the true cost of the product you are buying or selling means keeping a very close eye on import taxes. Nobody wants to go through the trouble of importing to then find out you spent more than... Continue reading
Posted Jul 11, 2016 at Software Answers
In any business saving time can mean saving money and resource. Your staff will use up a lot of time manually sending out copies of documents, from sales orders to invoices, purchase orders or the like. This can be a... Continue reading
Posted Jul 4, 2016 at Software Answers
Credit control is a demanding task, one which constantly rests on the shoulders of your Finance Team – and sometimes, a small improvement that can make their lives far easier is a godsend… One of our newest Dynamics Additions is... Continue reading
Posted Jun 27, 2016 at Software Answers
Frustrated with manipulating production plans in Excel spreadsheets? Looking to improve the reliability of customer lead-times and increase production productivity? Need more detailed visibility of production plans to respond to changes in demand and capacity? PlannerOne Production Scheduler is the... Continue reading
Posted May 27, 2016 at Software Answers
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On Tuesday 28th June 2016, we will be hosting a free Microsoft Dynamics NAV event to help you enhance your performance with an end-to-end business software solution. Want to join? Sign up here for our seminar, which will be held... Continue reading
Posted May 27, 2016 at Software Answers
Support for Microsoft Office 2016 and Office 365 The new releases of Opera 3 (2.31), Opera II (7.51), Pegasus XRL (1.63) and Operations II (3.18.20) are now supported on Microsoft Office 2016 and Office 365 (Desktop Edition). This is great... Continue reading
Posted May 25, 2016 at Software Answers
As we know, it can be difficult to enforce policies for master data in Dynamics NAV – making sure every member of your team is on the same page when it comes to the detailed information you need for your... Continue reading
Posted Apr 22, 2016 at Software Answers
Our training videos are great for helping users who are new to Microsoft Dynamics NAV 2016 get the keys skills they need to start effectively using ERP in the real world. We are constantly updating these videos, and this week... Continue reading
Posted Apr 22, 2016 at Software Answers
The need for a single, comprehensive ERP solution for both Caterlink and Marcantonio Foods came as a result of their merger under the international ORKLA group. Multi-site cooperation was now vital for the two companies and their existing disparate systems... Continue reading
Posted Mar 31, 2016 at Software Answers
New to Microsoft Dynamics NAV 2016? We know it can be a struggle to find the time and get the basics nailed down when you are using a new software system and that’s why we are creating FREE training videos... Continue reading
Posted Mar 18, 2016 at Software Answers
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The Dynamics CRM roadmap provides a snapshot of what Microsoft are working on in the Dynamics CRM product. Use the roadmap to find out what’s been recently made generally available, released into public preview, what Microsoft are still developing and... Continue reading
Posted Mar 14, 2016 at Software Answers
Last October Microsoft launched a new way of using Dynamics NAV with their managed service platform. In essence this means that instead of one of their partners taking Dynamics NAV, to build and run a platform to run it on... Continue reading
Posted Mar 9, 2016 at Software Answers
New Release Delivers ground-breaking service capabilities, portal solutions and even more intelligence… The spring wave of Microsoft Dynamics CRM 2016 is focused on the integration of two of their recent acquisitions (FieldOne and Adxstudio), providing customers with market leading capabilities... Continue reading
Posted Mar 3, 2016 at Software Answers
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Yesterday saw the UK availability of the new Microsoft Surface Book – a great new addition to the existing Surface Pro 4 and Surface 3. For business users, the Microsoft range of Surface devices deliver a realistic alternative for the... Continue reading
Posted Feb 19, 2016 at Software Answers