This is Chloe + Michelle's Typepad Profile.
Join Typepad and start following Chloe + Michelle's activity
Join Now!
Already a member? Sign In
Chloe + Michelle
Interests: michelle loves jedward dearly. every business lesson with her she talks about jedward. jedward this. jedward that.
Recent Activity
Good points about our Gel Candle product included: its price being cheap. In the current recession, people are wary of what they spend their money on and with our gel candle prices, which are £1 for small, £3.50 for medium and an offer of two candles for the £5. The product of gel candles is also quite a unique one, as gel candles aren’t advertised well as the main candle (wax). Our gel candles also had a nice scent to them. It wasn’t too strong, as most people might have found that off putting. Also, depending on how you look... Continue reading
Posted Feb 1, 2010 at CC's blog
you were accidently (we're sure) given the wrong change but only noticed the next day... we're sorry but you should have checked your change as we gave it to you, as 'mistakes cannot be rectified later'. however, we are sorry to hear that you have been shortchanged. Continue reading
Posted Feb 1, 2010 at CC's blog
our staff who were selling the product was rude to you? we're very sorry to hear this. you can write a complaint letter stating who and what was (roughly) said and we will follow this up. Continue reading
Posted Feb 1, 2010 at CC's blog
so you've changed your mind about the gel candle and want to exchange for another or get a refund? we can offer refunds and exchanges on our products, if you are not happy with your purchase, as long as you have proof of sale. Continue reading
Posted Feb 1, 2010 at CC's blog
you bought the wrong sized gloves... our gloves are known as magic gloves, therefore fit to whatever size your hand is. however, you can have a refund or exchange if you are not entirely happy with your purchase, as long as you have proof of sale. Continue reading
Posted Feb 1, 2010 at CC's blog
the glass around your gel candle smashed when it got home? again, you are intitled to a refund or exchange as long as you have proof of sale. Continue reading
Posted Feb 1, 2010 at CC's blog
your hand warmers didn't work when you got them home? you are then intitled to a refund or can exchange them for another pair aslong as you have proof of sale (reciept). Continue reading
Posted Feb 1, 2010 at CC's blog
complaintsand compliment letters: when customers make a complaint via phone or letter, this then indicates a possible problem area. if serveral complaints are made about the same thing, this then indicates a serious problem that needs immediate attention. organisations record the complaints made and then check them to see if there are common factors between each one. a compliment card or letter is usually treasured by the organisation, and is pinned to noticeboards or mentioned in a newsletter. Continue reading
Posted Jan 29, 2010 at CC's blog
mystery customers: retailers occasionally employ people known as "mystery shoppers" to visit their stores and assess staff. they can also check out competitors stores to compare things such as: speed of service, the way in which the service was delivered, and attitude. some health authorities also use mystery customers. Continue reading
Posted Jan 29, 2010 at CC's blog
staff feedback: staff feedback is deemed as valuable. the staff tend to deal with customers, who can then pass on the customers comments - positive and negative. staff are usually expected to chat to the customers and feedback to their manager. staff are also deemd as internal customers, meaning their views are also important. most managers will also issue questionnaires and meetings with their staff. Continue reading
Posted Jan 29, 2010 at CC's blog
Customer questionnaires/comment cards: customer questionnaires are a way to get more information than that on a comment card. questionnaires are usually used by hotels and travel companies, while comment cards are usually used by restruants. questionnaires can be sent out to previous customers and exsisting customers, this could help the company find out why they havent bought anything for a while. companies can also send out online questionnaires and usually asks for feedback on a variety of topics. questionnaires and comment cards provide useful information. Continue reading
Posted Jan 29, 2010 at CC's blog
Informal customer feedback: there are many ways to do this including; waiters asking you if your meal was fine, watching customers browse the shop - how long they stop and look at a certain item and what they buy, and chatting to customers. these methods are cheap and easy ways of getting feedback. Continue reading
Posted Jan 29, 2010 at CC's blog
-No. of complaints about your employees: The more complaints = poor customer service, which people won’t like. Like above, we had no complaints so wouldn’t help us measure customer service. We have yet to start selling our gel candles. “Chris Carnevali, of Wye, near Ashford, Kent, was trying to sort out a graduate loan but missed the call from HSBC in Ashford. The message left on his mobile phone started with a polite request for him to call back to discuss restructuring a £14,000 loan so he could return to university. But the recording continued - after the female member... Continue reading
Posted Jan 22, 2010 at CC's blog
-Time taken from order to delivery: The time taken for a customer to make an order to the time in which they receive it. The longer it takes to send out the order, the worse your service is. The quicker, the better and people are more likely to use you again. Our customers usually told us when they wanted the card by, and we always got it to them on time. We have yet to start selling our gel candles. Continue reading
Posted Jan 18, 2010 at CC's blog
-Volume of marketing material sent out and responses generated: Amount of advertisement done about the product, amount of response shows awareness and how interested people are. Our posters for our cards generated some interest in our product, so advertisement could help us measure customer service. Posters for our gel candles are currently in the making. Continue reading
Posted Jan 18, 2010 at CC's blog
-No. of contacts with a customer each month: The initial contact with a customer shouldn’t last long. If the customer has to keep ringing up about a product, that’s not good customer service. Once we had sold our card to the customer the only time we made contact with them again is to give them the card. We have yet to start selling our gel candles. Continue reading
Posted Jan 18, 2010 at CC's blog
-Average order-fulfilment times: A sequence of steps involved in processing an order to the satisfaction of the customer and making the necessary changed in the inventory records; may also include processing of returns and re-adjustment of the records. Our customers usually told us when they wanted the card by, and we always got it to them on time. We have yet to start selling our gel candles. Continue reading
Posted Jan 18, 2010 at CC's blog
-No. of damaged or faulty goods returned: The less the better, which means your goods are, well, good. No-one had any issues with the cards, so again, wouldn’t help us measure customer service. We have yet to start selling our gel candles. Continue reading
Posted Jan 18, 2010 at CC's blog
-No. of queries or complaints about your products or services: The more complaints about your products/services = poor service and people won’t want to come back. this again would not be a good way to measure our product/service we haven’t sold any gel candles yet because we haven’t got them made, however with the cards, no-one had any problems. Continue reading
Posted Jan 18, 2010 at CC's blog
-Sales renewal rates: The rate of which people come back to your service. e.g. Mr Coakley goes back to Tesco again and again because he finds the products and service are of high quality, which is what he wants from a shop. Tesco also offer 'club card points' and special offers which is another thing that can attract customers to keep coming back to them. He also says and I quote: "I love a discount" which is another positive factor. This would not be a wise way to measure our business because we are closing it down in a few... Continue reading
Posted Jan 18, 2010 at CC's blog
Chloe + Michelle is now following The Typepad Team
Jan 15, 2010