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Chad Seymour
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Building solid customer relations begins at the grass roots of customer service. A solid customer service program builds your facility's reputation as an establishment above the competition. Make certain all areas of the facility are addressed and trained in quality customer service. Here are four ideas to keep in mind:... Continue reading
Posted Jul 12, 2011 at At Your Service
Building solid customer relations begins at the grass roots of customer service. A solid customer service program builds your facility's reputation as an establishment above the competition. Make certain all areas of the facility are addressed and trained in quality customer service. Here are four ideas to keep in mind: Once a solid reputation for quality service has been established, word of mouth can spread quickly. We aggressively pursued retail outings to consider our facility for their next outing. We were confident once we had the retail group host their outing with us, our quality service would drive more outing... Continue reading
Posted Jul 6, 2011 at Westfield Greens
Every successful golf operation should have a plan in place for conducting group golf classes. These classes should include plans for novice and advanced players, as well as women-only and junior classes. Pricing Group Lessons For each class, a minimum and maximum number of students in each class should be established and promoted. You will need to calculate how many students are needed to break even for the duration of classes. Pricing Example 1: $50 private lesson hourly rate $90 per student for the group class Six 1-hour classes 4 students in the class = $360 That equals $60 per... Continue reading
Posted May 31, 2011 at Westfield Greens
Unless you live in a warmer climate that allows you to practice your golf game throughout the winter months, it can be difficult to keep your game in shape for spring. Here are some thoughts: Maintain Golf Fitness and Conditioning - Stretching is imperative to maintaining your golf physique. Areas to focus on include the arms, wrists, back, quads and calves. Stretching will aid in your flexibility as well as your endurance. You might also check with your local gym to see if they offer golf fitness classes, and/or if they have stretching and flexibility equipment such as the back... Continue reading
Posted Feb 16, 2011 at Westfield Greens
For golf course managers in the northern parts of the country, we slip into what we refer to as the “off season”. This is a time when the snow is flying, the temperatures are dropping and quite frankly, we just do not have much traffic walking through our doors. This is when we need to be creative in bringing our clients the news and information they are looking for from their respective golf clubs. via hospitality.westfieldinsurance.com Continue reading
Reblogged Jan 20, 2011 at Westfield Greens
For golf course managers in the northern parts of the country, we slip into what we refer to as the “off season”. This is a time when the snow is flying, the temperatures are dropping and quite frankly, we just do not have much traffic walking through our doors. This... Continue reading
Posted Jan 20, 2011 at At Your Service
For those of us who live and work in seasonal climates, hiring and training seasonal employees can be a challenge. Finding the right person for the right job can be critical to an operation. Far too often we hire the first person who walks through the door, hope they are a good fit for the position and then train them on the run. Why? Because we desperately need to fill the void and we have not taken the time to research what goes into finding someone who is the right fit for the job, and who will return year after... Continue reading
Posted Dec 6, 2010 at Westfield Greens
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Nov 2, 2010