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Alisha
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Informal customer feedback * when you finish a meal and a waiter asks you if every thing was fine, this is a easy and informal way of getting customer feedback and this is a way of asking a questionaires. Customer questionaires / comment cards * many restaurants perfer to put a comment card on your table or ask you to complete it befor you leave . cards are available in tesco stares for customers to complete if they have a comment it they have a complete if they have a comment or suggestion to make. * In Thorpe Park at... Continue reading
Posted Feb 9, 2010 at Alisha's blog
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Listening Is the most important thing in customers services. if you listen to your customers about your companys produts and if you get feed backs of how good or bad is your products, you can chang it to make it better and have more customers. Listening is done through phone, email, questionair etc. Continue reading
Posted Feb 8, 2010 at Alisha's blog
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How do you measure customer service? * Sales renewal rates. How often are customers comes back to the business. ( Tesco's have a good sales renewal rates because they have good price and service.) *No. of question or complaints about your products or services. They just have to count the complain and know good is the business.( If tescos have less complains that means that they have good services. tescos find this by when customers are bringing back products that means it bad customers services.) *No. of complaints about your employees. How good are your employees and complains.( If your... Continue reading
Posted Jan 25, 2010 at Alisha's blog
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Posted Jan 25, 2010 at Alisha's blog
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