I'll throw out the "Amsterdam Report". Something we started around our office... End user reports a bug such as "The values on screen X are wrong" - without providing any additional information... I equated it as the user was trying to drive from LA to New York - and they ended up in Amsterdam - and they have no idea (or at least didn't describe) why/how they ended up there. Thus anytime an "Amsterdam (Bug) Report" comes in - it's generally greeted with a developer saying, "Welcome to Amsterdam!"