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Craigcameron
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Dealing with disgruntled, and even happy, customers is something that business needs to be prepared for. There are numerous ways that this can be handled depending on the type of business that you are. This is one of the things that will bring a business back into the game and make people see it as viable if it has failed them in the past. Follow Up Service- One of the things that so many customer service companies do is simply pass the customer off once they have finished their phone call or email chain. Most times, the person is not... Continue reading
Posted Mar 19, 2013 at Craigcameron's blog
More and more customers are taking their complaints to Twitter rather than the emails or phone lines of a company. This often seems like less work for the company, but that’s only true if you are not aware of the importance of these tweets. Many customers are going to influence others through their Tweets which can ultimately hurt you. Be sure to have a plan to handle things like this so your reputation stays strong online. The first thing that you need to do is designate someone in your company to handle social media if you are getting enough buzz... Continue reading
Posted Mar 19, 2013 at Craigcameron's blog
One of the most important parts of keeping your customers into your business is keeping them aware of what is going on. Whether you own a brick and mortar business or an online business, it is extremely important to keep them aware of your new deals, services, and promotions. One of the key things that you need to do is maintain communication and stay fresh in their minds. Online businesses and brick and mortars can both benefit form monthly newsletters, whether they be in the mail or via email. Both have pros and cons. Personally, I think that the hard... Continue reading
Posted Mar 19, 2013 at Craigcameron's blog
Brick and mortar businesses still have a viable place in the marketplace and are a staple of the economy in many communities. Luckily, more and more owners are able to dedicate their time to these kinds of businesses in hopes of growing them farther than simply the community. Regardless, the customers that are local are now taking their gripes and compliments online. With websites like Yelp coming about, it is easy to rate online business for how they are doing. It is important to pay attention to what is being said about your company as it will help other people... Continue reading
Posted Mar 11, 2013 at Craigcameron's blog
Customer service is becoming more and more important in businesses. The emergence of social media has made it easy for people to share their opinions with others about whether or not a business is doing a good job. This can make or break a business and should be considered duly. When training your customer service associates, be sure that you have covered all bases. Many of these kinds of workers are new to the career and are working their way through the ranks. You need to be sure to go over various scenarios with them so they know how to... Continue reading
Posted Mar 11, 2013 at Craigcameron's blog
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