I think the "no touching" rule is a great one, especially since you've gone out of your way to announce it ahead of time so regular readers know in advance what they're going to getting. The sheer amount of Raging Entitlement Syndrome in fandom never ceases to amaze me. Maybe it's time to propose this to PAX and other cons as a general guideline for GoHs. If more people take that stance and are supported by the con guidelines, maybe the dicks will shut the hell up.

So this might explain what's going on on the data side, but this doesn't explain why things are wonky on the voice side too.