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Dallas DeVries
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One way I found to augment our usability testing is using to actually have live users record themselves using your site through a predefined set of tasks you give them. Its relatively cheap and helped us figure out a number of things we needed to change as we saw patterns emerge through several tests.
Toggle Commented Apr 1, 2010 on Usability On The Cheap and Easy at Coding Horror
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Apr 1, 2010