The first sentence made this post for me. I have kids aged 3 and 1 and you are *not* kidding. The advice is great - I've never heard of an easier way to be a geek by proxy over long distances. That said, the paranoid part of my brain worries that a nefarious geek could easily offer their services and actually fix the broken system...and also copy financial information to a thumb-drive, install a key-logger, etc. A Geek Squad employee could do the same, so hopefully the fact that I haven't heard of this happening means such incidents are rare or nonexistent.