SW: I'm glad to hear your local UPS drivers have delivered a good experience. However, the ongoing issues you've describe are a concern that I'd like to get resolved. Please share details with our customer service team at twitter@ups.com. Thanks, Debbie Curtis-Magley UPS Public Relations

Understood -- sounds like there’s nothing I'll be able to share that will change your view. Our offer of help to Wil is the same response we give to any customer we come across in social media. We strive to respond to nearly every customer who asks for our help at either @UPS or @UPSHelp. As an example, here are links to a couple blog posts from customers who wrote about their experience after interacting with the UPS Customer Service team on Twitter: http://dishinwithedna.com/?p=861 and http://twincitysam.wordpress.com/2010/10/12/being-dazzled-by-zazzle-and-what-brown-did-for-me/#comments. If we can help you in the future, please don’t hesitate to contact us at @UPSHelp. Debbie Curtis-Magley UPS Public Relations

Hi Wil: Apologies for the frustrating experience you’ve had with UPS. It’s stressful when a shipment you need doesn’t arrive on time. I’m Debbie Curtis-Magley with UPS Public Relations - hoping to offer some help. Our Customer Support team with @UPSHelp sent you a few tweets and they’re ready to assist. If you haven’t done so already, please send the tracking numbers to twitter@ups.com and the team will follow up. I also noticed several folks have shared their UPS frustrations in the comment string. My apologies that we’ve let you down. Please know that we appreciate all feedback --- good and bad. I hope everyone has a great Comicon experience in Phoenix. If you need help with a UPS shipment, give our team a call at 1-800-Pick-UPS or send us a tweet at @UPSHelp. Debbie Curtis-Magley UPS Public Relations

Can I help? My name is Debbie Curtis-Magley and I work with UPS Public Relations. Based on your post, I understand we've disappointed you on more than one occasion. For that, I want to offer my sincere apologies. I’d like to get your concerns addressed and regain your trust in our company. Please contact me at upsfeedback@ups.com.