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Dennis C business
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Why is it important to always improve or modify a product or service ? 1. To stop it getting boring and out of fashion. We do research of different kinds of gloves and then make our gloves more fashionable, like adding designs. 2. Product life cycle - stop sales falling. We brought out a new range of hand warmers that keep you warm for longer. 3. Make the product more attractive to increase customers. We could improve the gloves by doing more colours and puting designs on them which would attract more customers 4. Stay ahead of competition. We can... Continue reading
Posted Feb 12, 2010 at Dennis C business's blog
hand warmers didn't work when i got then home so we would give you your money back as it was a faulty product. The glass around my gel candle smashed when it got too hot this is a health hazard so we would give you the money back see why it got to hot and the glass broke and give you a replacement. I bough the wrong size glove this is not a problem as they are magic gloves and they fit any size hand. I've changed my mind about the gel candle and want to exchange it for another... Continue reading
Posted Feb 3, 2010 at Dennis C business's blog
hand warmers didn't work when i got then home so we would give you your money back as it was a faulty product. The glass around my gel candle smashed when it got too hot this is a health hazard so we would give you the money back see why it got to hot and the glass broke and give you a replacement. I bough the wrong size glove this is not a problem as they are magic gloves and they fit any size hand. I've changed my mind about the gel candle and want to exchange it for another... Continue reading
Posted Feb 3, 2010 at Dennis C business's blog
Informal Customer Feedback - This speaking to customers asking them questions verbally. Traditional Originals will be speaking to customers what they think about the gloves and warmers. Customer Questionnaires - These are series of questions in a questionnaire, asking the customers questions about a product, for example Traditional Original gloves: what is your favourite colour? Customer Comment Cards - This is a little card with a question. For example Traditional Original question will be, did the hand warmers keep you warm? Staff Feedback - Staff feedback is what staff thinks about the product. For example Tradition Originals staff will write... Continue reading
Posted Jan 29, 2010 at Dennis C business's blog
Dennis C business is now following Sufyan (; ..
Jan 29, 2010
Time taken from order to delivery- This shows how quickly you are to react to people ordering your product and how well we manage our time and how well the customer feels it went. For example how long it takes for a mobile phone to be delivered from carphone warehouse after you have ordered it. Continue reading
Posted Jan 22, 2010 at Dennis C business's blog
Volume of marketing material sent out and responses generated - This shows how well we have managed to market and gloves and hand warmers and how well it has gone by how many customers have brought our products. This is how many posters are sent out to the customer and put up around the shop and how many people have gone to the shop as a result like a brand new footlocker shop opening and how many people have gone to it. Continue reading
Posted Jan 22, 2010 at Dennis C business's blog
No. of contacts with a customer each month - This shows how something may of gone wrong with our gloves or/and hand warmers or how well something has gone if the customer has phoned you up about how it has gone. This is how many times the customer has got in touch with you for example when the mobile phone has a cracked screen. Continue reading
Posted Jan 22, 2010 at Dennis C business's blog
Average order-fulfilment times - This shows how quickly or slowly we deliver our goods this shows how well we can manage our time to get the gloves and hand warmers to the customer. This is how long your mobile phone might take to be taken from the warehouse and posted out to you. Continue reading
Posted Jan 22, 2010 at Dennis C business's blog
No. of damaged or faulty goods returned- This shows how the product they received from us was damaged while we were selling it. For example if you orders a Xbox 360 from EBay and when you got it was broken and not working properly you wouldn’t expect it to be like that so you would return it and expect another one to be posted out to you. Continue reading
Posted Jan 22, 2010 at Dennis C business's blog
No. of complaints about your employees- This shows how poorly our employees work with the customers that the customer feels they need to complain about the incident. This would be if the person taking the orders at Burger king were being rude to the customer and the customer decided to complain. Continue reading
Posted Jan 22, 2010 at Dennis C business's blog
No. of queries or complaints about your products or services – This shows how unhappy our customers are with our attitude while we are selling gloves and hand warmers. For example if Burger king kept on giving people cold burgers the people might then decide to complain about it because Burger king should be serving hot food. Continue reading
Posted Jan 22, 2010 at Dennis C business's blog
Sales renewal rates – The amount of people who come and buy even more gloves and hand warmers. For example if people sign up to the supporters club of a football team and they are so happy with the service and everything to do with it that when the season is up when the next season starts that they then resign and keep on being a part of it . Continue reading
Posted Jan 22, 2010 at Dennis C business's blog
Sales renewal rates - The amount of customers who keep coming back to buy more products from you. Which means your business is doing good. No. of queries or complaints about your products or services – This shows how unhappy customers are with your product or your services are not good enough . No. of complaints about your employees – This shows that your employees are working poorly and customers are unhappy No. of damaged or faulty goods returned – This shows there is something wrong with your product, its either damaged faulty or it’s the wrong product the customer... Continue reading
Posted Jan 18, 2010 at Dennis C business's blog
Dennis C business is now following Jayy Business Blog!
Jan 18, 2010
Dennis C business is now following Kierra
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Dennis C business is now following Shayzad Ss
Jan 18, 2010
Dennis C business is now following Njangoo & Momo
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Dennis C business is now following The Entrepreneur
Dec 9, 2009
Dennis C business is now following Akg Afg
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Dec 9, 2009
Dennis C business is now following SpliffPiff
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Dennis C business is now following Fraz
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Dennis C business is now following MasonP
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Dennis C business is now following Salim N Fraz Customers Service Blog
Dec 9, 2009