I think you hit it right, the user experience matters. Users hate change. I'm a user and I hate change. I want my desktop as I want it. Don't force me into a tiny cube. There is a fine line between locking down the environment so much that users hate using it. If users hate the solution, they will find a way to make the project fail. Trust me on that. You have to get users involved. You have to work with them, but not bend over backwards. This is all done through proper project planning and following a proven methodology. Twitter (@djfeller)