This is Francis Dion's Typepad Profile.
Join Typepad and start following Francis Dion's activity
Join Now!
Already a member? Sign In
Francis Dion
Interests: software development process, chess, science-fiction, history
Recent Activity
I recently stumbled upon a rudimentary but interesting read on the topic of client communications - “The Six Laws of Customer Experience” by Bruce Temkin. In this paper, Bruce discusses what he believes to be the 6 laws that govern a customer’s experience with any large organization. He cites them... Continue reading
Posted Aug 31, 2010 at Varsha on Client Communications
Another whirlwind couple of months of conferences and events with a plethora of topics focussing on the customer experience! Let me catch up on last month’s travels and bring this blog up-to-date with more recent sessions I participated in this month... I won’t run down all the sessions offered at... Continue reading
Posted Jun 25, 2010 at Varsha on Client Communications
As businesses struggle to find the greatest efficiencies in being able to better serve their customer, there seems to be this growing movement from IT to BT (business technologists). The convergence of these two streams of thought is not as haphazard or unconnected as one might think. If you consider... Continue reading
Posted Jun 10, 2010 at Varsha on Client Communications
A whirlwind of conferences this past month – attending 5 conferences in 3 weeks! Crazy! And through this hectic travel period, attention was required to keep and nurture new accounts across multiple time zones around the globe, along with the other pleasures of keeping a business growing. Keeping customers excited... Continue reading
Posted May 9, 2010 at Varsha on Client Communications
Francis Dion is now following The Typepad Team
Mar 15, 2010