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May I humbly suggest my book, Building Web Reputation Systems from O'Reilly? Our blog on Reputation is here: and a freely accessible draft of the book is here:
Here's a community based approach detailed in my book Building Web Reputation Systems from O'Reilly From Chapter 10 - Case Study: Yahoo! Answers Community Content Moderation: [Wiki version here -> ] "In summer 2007, Yahoo! tried to address some moderation challenges with one of its flagship community products: Yahoo! Answers ( The service had fallen victim to its own success and drawn the attention of trolls and spammers in a big way. The Yahoo! Answers team was struggling to keep up with harmful, abusive content that flooded the service, most of which originated with a small number of bad actors on the site. Ultimately, the answer to these woes was provided by a clever (but simple) system that was rich in reputation: it was designed to identify bad actors, indemnify honest contributors, and take the overwhelming load off of the customer care team. Here's how that system came about."
Toggle Commented Jan 22, 2011 on Automated community policing? at Terra Nova
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Jan 21, 2011