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Garbano456
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Practical ways to measure Customer Service Informal Customer Feedback- Is when you get the customers opinion about the product for example-using comment cards. Customer Questionnaires-customer questionnaire is when the customer fills in a sheet that has questions about our product. Customer Comment Cards- customer comment card is when the customer wrights what they think about the product and the service that was provided by the staff. Staff Feedback-staff feedback is when the staff gives feedback about other staff members and their service e.g. staff survey Mystery Customers- mystery customer is another member of staff from a different department who comes... Continue reading
Posted Jan 29, 2010 at NasrinSathar786
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How do you measure Customer Service? Sales renewal rates – the rate in which people come back to buy products/service. No. of queries or complaints about your products or services –the number of complaints can tell you how well your customer service is. No. of complaints about your employees – number of complaints about your employees can tell you how well/bad your employees are working No. of damaged or faulty goods returned- tells you how good/bad your product is. Average order-fulfilment times-how long it take to deliver the product No. of contacts with a customer each month- means that the... Continue reading
Posted Jan 18, 2010 at NasrinSathar786
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