This is Grace Hill's Typepad Profile.
Join Typepad and start following Grace Hill's activity
Join Now!
Already a member? Sign In
Grace Hill
Recent Activity
Image
From group projects in school to sports teams to collaborating with coworkers, we’ve participated in teams throughout our lives. Take a minute to look back at your teams. What stands out to you? What made certain teams function better than others? An effective team doesn’t just happen. Effective teams often... Continue reading
Posted Dec 1, 2015 at GHExchange
Image
In a team environment, conflict is inevitable. Sometimes the opposing parties can resolve their issues themselves; other times, issues are so prevalent or allowed to fester until a third-party is needed to settle the dispute. As a manager, it’s your job to step in and mediate any issues among your... Continue reading
Posted Oct 28, 2015 at GHExchange
Image
Conflicts come in all shapes and sizes. No matter the size, one thing conflicts have in common is that they are…well…common. No one can avoid conflict forever. Even the most accommodating, conflict-avoiding person will find him or herself face-to-face with conflict eventually. When this happens, how you respond makes all... Continue reading
Posted Oct 13, 2015 at GHExchange
Image
The saying goes that there is no “I” in team, and this is true. Putting me, myself, and I first is the very antithesis of teamwork. When collaboration goes awry at multifamily communities, however, the problem typically is NOT that employees are looking out for number one. Instead, a look... Continue reading
Posted Sep 3, 2015 at GHExchange
Image
When faced with mold remediation in your community, communicating your plans and easing resident concerns are of the utmost importance. A clearly defined communication plan can help strengthen your rapport with residents as you navigate the remediation process. Naturally, residents will be concerned about mold growth in their apartment and... Continue reading
Posted Jul 15, 2015 at GHExchange
Image
Envision, for just a moment, your community associates as a beautiful spring garden. You’ve got the stronger veterans, the ones that planted themselves with your community long ago. They’ve gotten the necessary nourishment and now their career with your community is thriving. You’ve also got your seedlings, the new, eager... Continue reading
Posted Jun 8, 2015 at GHExchange
Image
Take a moment to consider your community’s pet policy. Does it specifically address animal hoarding? Would you know how to identify and respond to residents who were hoarding animals? Animal hoarding is a specific type of hoarding that occurs when a person collects animals instead of things. The person may... Continue reading
Posted Apr 16, 2015 at GHExchange
Image
With St. Patrick’s Day close at hand—and because of our founder’s Irish background and family ties to Grace Hill, Ireland—we’re going to tackle the topic of luck. The concept of luck is ancient. Long before there were casinos, lotteries, and the chance to see a Publisher’s Clearance House van in... Continue reading
Posted Mar 12, 2015 at GHExchange
Image
Residents love community teams that focus on taking customer service up a notch. We’d like to share some great ideas for showing your residents some exceptional love this Valentine’s Day and every day of the year. Divide your community into four quadrants, then divide each quadrant into thirds and pick... Continue reading
Posted Feb 13, 2015 at GHExchange
Image
Valentine’s Day is just around the corner and that makes this the perfect time to talk about loving your residents. Of course, we don’t mean flirting, courting, and marrying residents—we’re talking about treating your residents with kindness, respect, and affinity. If you’ve been in the business long enough, you’ve probably... Continue reading
Posted Jan 22, 2015 at GHExchange
Image
Perhaps one of the most desirable aspects of a new year is the feeling of a fresh start and clean slate. Resolutions are made to declare a commitment to doing something better, and unfortunately, many are not kept for very long. But that doesn’t mean an effort shouldn’t be made... Continue reading
Posted Dec 18, 2014 at GHExchange
Image
Consider this scenario: Your new co-worker, Bob, uses a wheelchair. You don’t want to intrude into Bob’s private life, but at the same time, you may wonder if he needs special accommodations or if there are things he can’t do. Are you comfortable having a conversation with Bob about his... Continue reading
Posted Nov 11, 2014 at GHExchange
Image
Grace Hill partnered with SatisFacts in developing our newest course, Reputation Management. “Save T.H.E.M” is one of the vital lessons in the course when it comes to responding to online reviews—whether they be positive or negative reviews. Using the 4-step technique, you provide a professional response that will help you... Continue reading
Posted Oct 22, 2014 at GHExchange
Image
Fall is the favorite season for Americans with 29% choosing autumn as the best time of the year. With the overwhelming love of the season, it is a fantastic time to celebrate with community events. We have some ideas to encourage community interaction and help your residents revel in the... Continue reading
Posted Oct 9, 2014 at GHExchange
Image
At Grace Hill, we offer a course entitled “Maintenance for Office Staff” that is designed to help office staff better understand maintenance tasks and how they can help maintenance do their job in a better way. It isn’t a secret that discord between office and maintenance teams is a common... Continue reading
Posted Sep 17, 2014 at GHExchange
Image
Curb appeal is truly important for multifamily communities and it happens to be one of the items that the onsite team often relies on vendors for substantial assistance. While many maintenance supervisors and community and regional managers understand the basics of landscaping, they are not experts and must rely on... Continue reading
Posted Aug 28, 2014 at GHExchange
Image
Using contractors is a part of business for most communities. Whether it is an exterminator working inside your resident’s homes or a landscaper relegated to the exterior areas of the community, there are some important questions you should ask them before they get to work. 1. Do you understand fair... Continue reading
Posted Aug 13, 2014 at GHExchange
Image
Nothing is worse than having a new initiative roll out or a large project on the horizon and feeling overwhelmed. It is stressful. It can create havoc on your daily life, putting not only the project tasks in jeopardy, but also your ordinary daily work. With the proper planning and... Continue reading
Posted Jul 24, 2014 at GHExchange
Image
At times, it feels like property management teams go full bore without respite or recognition, and it can drain every ounce of spirit and drive. But the constant “Go, go, go!” is the nature and necessity of property management. However, great supervisors recognize when their team has raced up a... Continue reading
Posted Jun 25, 2014 at GHExchange
Image
The end of May brings Memorial Day, and for communities with seasonal pools, it means opening up the pool for summer. Depending on where your community is located, there may be incredibly stringent rules and laws governing your pool opening and operation or almost none. Health departments are typically tasked... Continue reading
Posted May 22, 2014 at GHExchange
Image
National Fair Housing Month is April of every year. It is one month – a mere 30 days – that begs us to focus our attention on fair housing and the importance the Fair Housing Act has in our culture. For those 4.33 weeks, we all jump up and down... Continue reading
Posted Apr 24, 2014 at GHExchange
Image
The features and layouts of apartment homes from decades past are surely identifiable by anyone who has been in the industry for more than a few years. Some common sights include vinyl entries and kitchens, off color appliances, and cabinets that have seen their share of shelf liner due to... Continue reading
Posted Mar 12, 2014 at GHExchange
Image
Pushing rents and keeping up occupancy with an older conventional apartment community can be a challenge, especially if architectural design and interior features scream of decades past. Fact is aesthetics are an important part of why people rent, and the onsite team must do everything within their power to overcome... Continue reading
Posted Feb 20, 2014 at GHExchange
Image
Many of us have been a part of or been witness to a team that has been through the ringer and back. The team that has faced so many challenges they just can’t muster the enthusiasm to tackle one more day. In property management, this scenario happens more often then... Continue reading
Posted Jan 21, 2014 at GHExchange
Image
It is not surprising that a positive attitude helps maintain a healthy work environment, but it may surprise some to learn that positive language can actually encourage creativity and positive actions at the office. Words, body language, and tone are interpreted as “attitude,” and a simple change in word choice... Continue reading
Posted Jan 9, 2014 at GHExchange