The blogosphere is all abuzz with suggestions of using Twitter for customer service. News outlets report that Tweeting a complaint can provide a quick alternative to waiting on hold on the phone or wading through a company's unfathomable IVR. Organizations... | Continue »

Best Practices for Twitter Best Practices for Twitter, part deux This is a continuation of a series on Twitter best practices, this time focusing on the corporations and organizations out there who have decided to enter the Twittersphere to engage... | Continue »

Now that you have techniques and tips for whom to follow on Twitter, you've diligently followed those who Tweet related content. However, when you hit the 2,000 following limit but keep running across shiny, new, fascinating Tweeters to follow every... | Continue »

A while back, I wrote up a post on Best Practices for Twitter, both for those starting out and for those who've been Twittering for a while but perhaps wondering why their following is growing so slowly. In the wake... | Continue »