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HENRYBRODIE
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A problem that some people face when they are managing businesses is that they tend to promise people way more than they should when working on their initial sales contract. This is something that could become catastrophic in the long run because they will be disappointed if you cannot meet their expectations and exceed them. However, there is one way to counter this. If you want to truly impress the company or client that you have contracted, you should ensure that you under promise your services. Do enough to sell it to the customer to convince them to that they... Continue reading
Posted Mar 19, 2013 at HENRYBRODIE's blog
The most important people to any business are the customers. Those who come back over and over again with loyalty to the business are the most important when trying to form positive relationships and increasing their spend in store. However, it can be hard to appease some people and there are many different strategies that you might try. One of the best strategies for keeping customers happy is recognizing their loyalty. The best way to do this is to give them some type of loyalty status or card that they can show in store or use online to prove that... Continue reading
Posted Mar 19, 2013 at HENRYBRODIE's blog
The employees that you will be using to work your business are going to be your main liaison between the public and your business. They are a reflection upon you and how your business operates. Unfortunately, you cannot be with them at all times to make sure they are saying and doing the right thing; you need to be able to trust that they are going to make the right decisions. Training each of them in customer service is an essential part of business that is going to allow you have peace of mind when you are not dealing with... Continue reading
Posted Mar 19, 2013 at HENRYBRODIE's blog
One of the most frustrating things for the consumer needs to find help with something and not being able to. Many companies purposely obscure their contact information so that people have difficulty getting service. These are often times the kinds of companies that are the only provider of their service or do not often get repeat customers. Avoiding this will get you a much better reputation and also get people to come back to you for their next purchasing needs. Be sure to include a contact information with nearly every product. Have an email address, a twitter and a phone... Continue reading
Posted Mar 19, 2013 at HENRYBRODIE's blog
Creating a positive environment for customer service is one of the things that you need to do if you want your company to succeed. Consumer relationships are made or broken by the various things that can be decided with customer service. If you are trying to create repeat customers and improve your relationships with them, you need to be sure that you can keep them satisfied with your service. One of the things that you will often hear about customer service is that, “the customer is always right.” This is one phrase that you should follow, to an extent. If... Continue reading
Posted Mar 12, 2013 at HENRYBRODIE's blog
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