A few data points to consider... Per AIIM -- 64% are using social but have no integration into their business processes. Per Forrester -- 70 percent of organizations have adopted some form of BYOD program. Per AIIM -- 32% have browser access for mobile and 3rd parties to content repositories…but only 11% have a mobile optimized browser interface and only 10% have apps. Per Forrester -- 62 percent of people who use a smartphone for work and 56 percent of those who use a tablet for work purchased those devices themselves. Per AIIM -- 22% experiencing unofficial mobile access to organizational content (or have no BYOD policy)…25% report use of “unofficial” file-sharing sites. The workforce is becoming increasingly mobile - at home through teleworking, on business trips, and in the field selling, inspecting, and servicing. There is also an increasing expectation by customers, suppliers and partners that business be conducted in real time. As a result, 46% of users need to share documents and content with project groups inside and outside the firewall. Has your organization responded to this demand? Is your business content available and accessible from anywhere, on any device, and at any time? If not, why not?... Continue reading

It’s not too often that you can get an allusion to the Fortune 100, Joseph Schumpeter and Barry McGuire in the same title. Let me start in reverse order: Barry McGuire: “But you tell me Over and over and over again, my friend Ah, you don't believe We're on the eve of destruction.” Joseph Schumpeter: “As a matter of fact, capitalist economy is not and cannot be stationary. Nor is it merely expanding in a steady manner. It is incessantly being revolutionized from within by new enterprise, i.e., by the intrusion of new commodities or new methods of production or new commercial opportunities into the industrial structure as it exists at any moment.” The intersection of these two strange bedfellows with the Fortune 100 is that in a very short period of time, technology-driven innovation and the radical opening of markets has created an unprecedented level of upheaval -- in Schumpeter’s terms, “Creative Destruction.” Usually, the Fortune 100 is thought to be somewhat immune to rapid change. And that was once the case. In thinking about the current ranks of the Fortune 100, and looking ahead 7 years to 2020, about the only conclusion one can draw is that a... Continue reading

[This is a guest post by AIIM Expert Blogger Christian Buckley. Christian has been writing about, speaking on, and breathing collaboration technology and social informatics since 1997. He is a SharePoint MVP, and the Director of Product Evangelism for Boston-based SharePoint ISV Axceler where he helps drive partner and community development. Background info on Christian and his blog posts can be found HERE.] If the following topic is of interest, you should attend our upcoming free seminar in these cities: May 1 - Toronto, ON May 7 - Anaheim, CA May 23 - Washington, DC In many organizations, existing SharePoint deployments are broad, but not very deep when it comes to integration with core business processes, especially those that are transactional and complex. While most of those organizations have goals or formal plans to make additional investments in this direction, the entrance of SharePoint 2013 and Office365 into the mix have interrupted some of these plans. Companies now find themselves having to make even more complex and future-looking plans about moving to the cloud. People want to know -- what should you do next if you already have a SharePoint 2003, 2007 or 2010 on-premises deployment? What are leading companies... Continue reading

Today's guest post is by Pete Steege from Qumu, where he works with rich content and its distribution on a daily basis. Pete has invested more than 20 years in the technology industry with companies including IBM, StorageTek and Seagate. He blogs on enterprise video trends for the Qumu blog at http://qumu.com/blog. Yahoo, Best Buy and other innovation-hungry businesses are rethinking the value of remote work in their organizations. But everyone can’t work face-to-face all the time; social collaboration platforms are being called upon by a growing number of organizations to fill this gap. But there’s a difference between having social tools in place and actually using them to accelerate innovation and change within an organization. Companies need to get their teams to move beyond “Facebook” social connections and get down to business with these investments. Here are eight ways to get your employees and other stakeholders to actually use your collaboration platform to move business forward. 1 -- Enlist collaboration champions. The spirit of collaboration is not “top down”; relying solely on corporate encouragement (or worse yet management edicts) to spark adoption of collaboration tools day-to-day will not work. Identify natural leaders in the organization with energy for collaboration... Continue reading

[This is a guest post by Scott Blau, Worldwide Director of Document Capture for IBM.] It’s always been a given: the sooner you convert a paper document into an electronic image, the faster, more accurately, and less expensively you can process it. Obvious though it may have been, over the 20+ years I’ve been in this business it’s not been an easy insight to act upon. In the era of MFPs (multifunction peripherals), mobile phones and, more importantly, mobile data plans, it’s easy to forget how tentative data connectivity was even a short time ago. Even in a commercial setting, banks with branches, insurers with independent brokers, in fact, any organization with far-flung activities, all had big concerns about wide-area bandwidth. Scanning of documents and sending them “over the wire” from remote locations was seen as a luxury. That perspective is changing – fast. Converting a paper document into a digital image as soon as the document is received, or even created, is a strategy now within reach to most organizations, in most parts of the world. We call this distributed document capture. It’s different from the old model of centralized capture, where everything is sent to a central processing... Continue reading

Member of the Week: Governance, ERM, and Peddling Faster with Monica Crocker by Bryant Duhon Editor for AIIM -- ERM -- Monica Crocker has been an Enterprise Content Management (ECM) consultant since 1991. Monica serves as Corporate Records Manager for Land O'Lakes, helping tailor ECM solutions to me... read more Principles of Holistic Information Governance by Chris Walker Business Development Manager for OpenText -- ECM ERM -- This previous post was about the need for holism in information governance. This post brings up topics that you’ll have to deal with in defining holistic information governance. (I think I... read more The Dual Core of Collaboration by Christian Buckley Director of Product Evangelism for Axceler -- ECM SharePoint Social Business -- Back in the mid-1990s I went to work for the phone company as a technical project manager, managing many of the front-end applications into our data warehouses, and at one point was taske... read more In Accounts Payable, “Garbage In” Can Make Quite a Mess by Gregory Bartels President for IPS -- Capture ECM ERM -- In the early days of computing, there was a popular saying about the power of information technology. “People make mistakes,” the saying went, “but... Continue reading

Today’s guest post is by Mitch Taube, President of Digiscribe International & Digiscribe New England. He can be reached via email at mtaube@digiscribe.info or via phone at 800-686-7577, ext 1103 While document scanning and document management technologies and services successfully eliminate paper problems, it’s workflow automation that generates the greatest return on investment because this is where business processes are truly streamlined. This is a guide for how to ease the pain of document-intensive business processes with workflow automation in a way that maximizes ROI, generates some quick wins and can lead to higher profitability and perhaps even competitive advantage. 1 -- Identify the Source of Your Pain The first step to solving a problem is to admit that you have a problem by identifying critical business issues. Common business pain that can be addressed through workflow automation includes: High costs and error rates due to employee inefficiency and manual processes Duplicate or late payments, missing early pay discounts, and losing invoices Paying for goods and services not received High invoice aging and poor cash flow Fines for not having complete and proper documentation for employees, like I-9 forms Not being able to find documents quickly during an audit or... Continue reading

This guest post is by Pam Doyle, Director of Education and worldwide spokesperson for Fujitsu Computer Products of America. Her passion for The ECM industry earned her a place in the AIIM Company of Fellows and CRN's Women of the Channel Power 100 in 2012. 8 Things to Consider in Pushing Capture to the Point of Content Origin It’s no secret that the IT landscape continues to experience major shifts resulting from new and transformative technological advances in the mobile and cloud computing markets. The combination of mobile and cloud enables organizations to implement solutions based on their preferred and practical deployment model. Meaning, it’s no longer our way, it’s your way! The mobile + cloud value proposition undoubtedly has already had a profound impact on Enterprise Content Management (ECM) as it represents an opportunity for real time capture, real time delivery and real time access to content. In the area of capture, the critical on-ramp to ECM, mobile/cloud allows organizations to further capitalize on the trend of capturing content at the point of origin resulting in significant cost savings, faster access to actionable data, reducing latency, and enhancing customer service. Capturing content at the point of mobile origin further... Continue reading

Yes, the keynote sessions (headlined by Seth Godin and David Pogue) were great. And the food was great (what's not to like about New Orleans). And the Conference sessions were terrific (who can forget Dux Raymond Sy's gangnam lesson?), as were the 30+ attendee birds-of-a-feather Roundtables. And the wacky Mardi Gras World party. But I think what really set AIIM13 apart was the attendees themselves. Rarely have I seen so many senior end users, with real business problems to solve, and the authority (and budget) to solve them. It seemed like everyone came prepared -- both to pose their own problems to other members of the "tribe," but also with an openness to assisting other attendees with theirs. It was a pleasure to host such an awesome group. For those who weren't there (and for those who were), HERE are some of the pics. Enjoy. A couple folks asked for a copy of my closing keynote. Here's the Slideshare version... Extreme Buyers + Extreme Governance + Extreme Engagement from John Mancini And here's a voice annotated YouTube version... Continue reading

If you're going to the AIIM Conference in New Orleans -- or even if you haven't decided yet and just want to find out what the heck is going on and what people are talking about -- you'll want to tune into 8 Things You Need to Know to Maximize Your Time at #AIIM13. It's a free webinar. Really. No obligation. Just information. The webinar will be Tuesday the 26th at 12 noon eastern time. Register HERE. I'll go through the major activities, what clothes to wear, maybe offer some hints on my keynote, what the word Lagniappe means, and why the Awards and Celebration Party is, as Stacey at DisneyWorld would say, a "Must-Do." Ask those pressing questions that have been bothering you from the anonymity of a webinar attendee chair. "See" you Tuesday. Continue reading

For those unfamiliar with the PBS show Downton Abbey, you may have been mystified at the eruption of Twitter and Facebook commentary and the escalated trending of the #DowntonPBS hashtag beginning at about 11 pm eastern time Sunday time. Not to mention references to a member of the British aristocracy named "Shrimpy." In the show's finale, Matthew, heir to Downton, was unexpectly killed in a car accident on the heels of the birth of his son and long-anticipated heir (the fate of many a character on soap-operaish shows who decide not to extend their contracts). Facebook and Twitter instantly erupted with wails of anquish -- and, I must say, some pretty clever commentary. Among my favorites (paraphrased)... Carson will now star in a new spin-off, "May I Have a Word?" #downtonPBS PBS should have stopped the show right before the crash and said, "The fate of Matthew Crawley is in YOUR hands. Pledge now and he can live…" #downtonPBS It wasn't Matthew. It was his long-lost evil twin Marc, who has had amnesia. #downtonPBS If I were Edith, I'd steer clear of having any babies. #downtonPBS Anna just won Highland Dancing With the Stars #downtonPBS We live in an era... Continue reading

There is a frenzy around big data today. But beneath the froth and the hype is this underlying and undeniable fact: big data will change the world. Companies – you – need to start looking beyond the hype and the technology to learn how you unlock your big data and put it to work for you. Continue reading

Big data and the challenge of extreme information from John Mancini Continue reading

The ERM Virtual Master program provides you with a detailed understanding of ERM including the main elements from all of the training programs, in addition to case study exercises. The course provides complete coverage of records management in the electronic environment for professionals working in both the public and private sector. Previously, the only way to take this class was by travelling somewhere to take it in person. Now you can take it, with a live instructor (Carl Weise, CRM), right from your desk. (Like one of those on-line university courses.) The class runs March 12-14. The number of students is limited, so sign up now by going to THIS LINK. Participants will use their newly gained knowledge to plan, design, and implement an ERM project based on case study exercises and expertise learned from the Strategic, Practitioner, and Specialist Course programs. LINK FOR REGISTRATION AND INFORMATION. ----- We are also making the ECM Master Class available virtually. Learn how to use plan, implement and maintain an ECM environment. The ECM Master Training Program comprises the main elements from the Practitioner and Specialist programs in addition to a case study exercise. The course provides complete coverage of enterprise content management... Continue reading

I recently did a webinar with Sue Trombley from Iron Mountain on the impact of the Obama Administration's records management initiative -- not just on the federal government, but on records management in general. The archived webinar is HERE. The webinar was so much fun I thought I would follow it up with a short series of questions with Sue. Here's the interview. Continue reading

I'd like to identify 5 guest bloggers to flesh out an 8 point "how-to" guide for each of the facets of mobility and mobile content listed below. Continue reading

Worth reading... How can you secure a mobile, social and cloudy company?? by Dave Jones Market Analyst for AIIM Europe -- Social Business Way back in the day I used to manage IT infrastructure for a number of small organizations. It was challenging but interesting work, and it paid the bills at the time - but there is absolutely n... read more 3 Ways of Providing Consistency to the Customized by Bryant Duhon Editor for AIIM Christina Parenteau previews her AIIM 2013 conference session. Enjoy, and follow #AIIM13 and @AIIMcon for all of the latest news and noise about next year’s event. Register today, space is limit... read more You don’t know what you don’t know by Andrew Woodward Founder and CTO for 21apps -- SharePoint You’re tasked with rolling out SharePoint, the company want to do collaboration better. Being a conservative organisation the execs have engaged a very expensive, but respected, consultanc... read more ECM, One Repository, and the Key Role of Classification by Bryant Duhon Editor for AIIM -- ECM In this AIIM 2013 Q&A, Lance Shaw talks about the need to consolidate information as much as possible. One tip, try to consolidate on as few products as... Continue reading

Those of you that have been around the content management space for any period of time know that for most of the last 10 to 15 years content management was a "left hump" play. The number of customers was limited – usually focused on mission critical, document intensive, departmentally-centric implementations. This was the world of systems of record. Enter the world of systems of engagement. Suddenly, we had all sorts of consumer-based products that in some fashion were built around documents and collaboration. Think Dropbox. Evernote. Google Docs. Box.net. Yammer. Continue reading

Here's a new short summary presentation of our Social in the Flow Industry Watch. http://www.slideshare.net/jmancini77/social-in-the-flow Social in the Flow from John Mancini Continue reading

We've taken the highlights from our "Social in the Flow" Industry Watch and turned them into a killer infographic. Check it out, and feel free to socialize it. [Note: The original report is free and available HERE.] Continue reading

My colleague Nick Inglis created this presentation. I like it. Check it out. If you're an AIIM Professional or Trade member, feel free to embed it or circulate it around to colleagues. Hi. We're AIIM. from Nick Inglis And while we're at it, have you seen my "consumerization of the enterprise" presentation? Feel free to embed, and don't forget there's a free white paper behind it. Are you prepared for the impact of consumerization? from John Mancini Continue reading

The phrase “consumerization of IT” refers to the ubiquitous reality that the technology available OUTSIDE the enterprise is perceived as being more sophisticated, more user-friendly, delivered in a quicker time frame, and lower-cost than the technology INSIDE of the enterprise. Continue reading

According to Sirius Decicions, ECM buyers now gather, on average, 70% of the information they need to make a purchasing decision BEFORE even talking to possible solution providers. This dramatically changes the role of ECM sales professionals today. You now need to get AHEAD of the RFP to win the deal or challenge existing requirements. How? Exclusively for document management solution sales professionals and channel partners, AIIM’s one-day sales enablement training course does exactly that, by drawing on our intimate knowledge of the business needs of our 100,000 members to vastly improve the way you: engage your prospects before their requirements have even been set; educate your customers about their business needs; tailor your messages and conversations with valuable perspectives; take control over the buying cycle How to Sell ECM from AIIM Find out more about this winning methodology and move from reactive to proactive selling today. Continue reading

For those readers who have said, "Hey, I haven't heard from John for the last few days" (yes, both of you) or those of you wandering around Herndon, VA wondering "Who is that limping person along the side of the road?" let me offer an explanation. I decided to have a hip replacement! On Tuesday the 8th, to be exact. In terms of the surgery itself, knock wood, things went well. I have a 9 inch incision and 32 staples. While my wife banned social media for the most part during the surgery, there is a fine picture of the wound socializing around my family on Facebook private messenging. I expect it to ultimately go viral. I truly wish I had had the foresight to get them to spell "AIIM.org" with the staples to cover the viral contingency. I found the surgery itself amazing, despite the fact that I am a total whimp when it comes to medical things. When my daughter Erin turns on Grey’s Anatomy, I usually leave the room, not so much because of the sex scenes (although that would probably be enough) but for the medical scenes. During the surgery, they replace the top part of... Continue reading

[This is a guest post by Bruce Orcutt, from Kofax. Bruce is Senior Director of Product Marketing, and leads the world-wide product marketing of Kofax mobile products and solutions. He is responsible for all go to market, pricing, launch, strategy, competition, and roadmap for Kofax mobile initiatives.] ----- With the explosive growth of mobile devices, smart phones and tablets in the hands of consumers and constituents, companies and government agencies are looking for ways to better engage their customers and improve or differentiate their services via the mobile device. Mobile capture technologies have emerged as preferred content and document entry points in support of use cases like customer onboarding, new account opening, expense management, request for services, or citizen benefit enrollment. By engaging customers on their mobile device, trailing documents in support of mortgage are captured and delivered to the loan approval process faster, claims are initiated and closed sooner, accounts are opened more quickly, expense reports are more easily processed, and customers have complete visibility and participation in the process. The challenge in delivering this value is ensuring that the quality and accuracy of the content captured on the document via the mobile phone is of the same level... Continue reading