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Jo
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About the whole issue of having to ban users being "time-wasting". The link between this and the real-world issues around customer-complaints-procedures, workplace dismissal policies, police/judicial system is hardly tenuous. I think if you want to be part of any community you have to accept that some people will inevitably waste your time and just try to deal with it as best you can. In recent decades I'm most impressed with the growth of victim support/reconciliation committee-style judiciary. When the waster is confronted in public by the victim, they have more chance of repairing the damadge they have done to themselves as well as that victim.
Toggle Commented Jun 22, 2011 on Suspension, Ban or Hellban? at Coding Horror
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Jun 22, 2011