Firstly, I'm not sure your comment strikes a professional tone. This reflects poorly on Cygnis Media and leads me to question your standing in this space. This post was written a year and a half ago, and things change. At the time of this post, there was no private messaging option for brand pages. The availability of private messaging AND threaded comments radically changes the game. Additionally, the integration of leading conversation management platforms into CRM providers has shifted the service - CRM paradigm. Again, all blog posts need to be taken in context of the market in which they were written. Particularly in the changing world of social media. Customer service is a function of CRM, but they do not always sit in the same platforms or disciplines - particularly as Facebook pages in scaled organizations are almost always run by Marketing and Corp Comms. Frankly, I'm embarrassed for Cygnis Media as a company at the quality of your comment and the lack of expertise and strategic thinking it shows.

Fara, I think we agree. In the case Peter K was discussing however, I think would agree that this isn't offensive. My point is that while pointless linkbait is evil, this informational linkbait isn't harmful and therefor isn't something worth getting worked up over.