MyIT from BMC Software looks to be one of the most exciting developments in recent times. It promises to provide IT consumers with access to business services from anywhere, at any time and from any device. For non-IT employees it... Continue reading

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KTSL partner Entuity have launched Entuity 13, which is the latest version of their award winning network management system. This release includes additional functionality that improves operational efficiency and awareness, including: "What is happening" dashboard reports New capacity planning reports... Continue reading

Watch a NBC video interview with BMC Software's CTO Kia Behnia about MyIT and the consumerisation trend in enterprise IT. Continue reading

KTSL is urgently looking for experienced people to implement BMC IT Service Management tools. Read more and apply here ..... Continue reading

Learn about the latest advances in BMC Control-M V8.0. See how the new streamlined interface, collaboration capabilities, and increased power and performance can help you. Continue reading

At first glance, the costs associated with managing a network using a set of disparate, open-source or point-solution management tools may appear to be cost-effective at the time of purchase or download. However, this approach is not without its pitfalls Continue reading

Its great to see Entuity getting rave reviews for the latest version of Entuity 12.5 Network Management (formerly known as Eye of the Storm) Read the review Regards Keith Pound KTSL Continue reading

It can’t have escaped anyone’s notice that there has been an explosion of smart phones & tablets in the workplace over a relatively short time. Just a few years ago we were using Nokia phones to make calls & send text messages unless you were one of the lucky few that could access corporate email using a Blackberry. Those days have long gone........ Continue reading

It's been a busy weekend at the allotment as I've been away for a couple of weeks and needed to finish the April planting. I also finished paining the fence and mowed the rough ground in an attempt to keep the weeds down later in the season. I've planted a... Continue reading

The latest version of BMC Remedyforce Service Desk includes new and enhanced functionality: Service Request Management - Ability to create and manage service requests with simple data entry - Allows administrators to easily set entitlement for service requests - New... Continue reading

Having upgraded my hi-fi I wanted to stream music from iTunes on my MacBook, iPhone & iPad and the Aitport Express seemed to fit the bill Continue reading

I had a good afternoon at the allotment this afternoon, getting some seeds in the ground, painting the fence & general tidying up. I've planted a row of early purple sprouting broccoli, half a row of spinach (Picasso F1), a row of brussels sprout (Evesham Special) and a row of... Continue reading

I started the first planting of the season last weekend. I've done a few rows of Arron Pilot first early potatos although they hadn't chitted as well as last year - the shoots were no more than 1/2 inch or so - so it'll be interesting to see how they... Continue reading

My previous post was about the issues I had with iTunes Match, especially where it would re-run the matching process every time I started iTunes. Continue reading

I was given an old shed window last year and was planning to build a cold frame with it, using some wood I had left over from the new deck I installed last summer. One of the joys of allotment gardenng is trying to not spend money and the rustic... Continue reading

This will provide an opportunity for attendees to hear about the experience of two different organisations of differing size and complexity that have successfully been implementing IT Service Management. The briefing will also include an open discussion with the attendees to explore who is considering implementing IT Service Management within their organisation and what challenges do they face. Continue reading

If you switch to a SaaS-based help desk, how tricky will it be to integrate with your other systems? What’s the truth behind all the myths about SaaS integration? Continue reading

As a card-carrying Apple fan I signed up for iTunes Match as soon as it was available in the UK. I expected it to take a while as my music collection is around 23k songs but I was pleasantly surprised and thought it did a reasonable job. Continue reading

How much control do you have to give up in a SaaS-based infrastructure? What can you do to manage change when the traditional roles and responsibilities no longer apply? Continue reading

Its time to start the new season and I'm pleased to say that the digging is finished. I took me two weekends but its done now and I'm planning to get some compost into the ground as soon as possible. I bought some Arron Pilot first early seed potatos yesterday... Continue reading

Wellesley, Mass. - August 29, 2011 - THINKstrategies, Inc. the leading strategic consulting company focused on the business implications of the on-demand services market, announced today that BMC Remedyforce Service Desk has been named the latest winner of the Best... Continue reading

According to a recent press release, BMC Remedyforce Service Desk is the fastest growing SaaS platform, significantly outpacing competitve solutions Continue reading

OK, so you're patting yourself on the back because you've built a cloud environment that's supposed to save money, be more efficient and avoids locking you into any one vendor. Now its time to run the thing. Any ideas? Continue reading

If you're like most IT managers in a small or mid-sized company, you feel the pressures to increase services to your client base and roll out the latest innovations in support of their business initiatives. But you're also under pressure... Continue reading