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Good for you Mike!
Commented Oct 3, 2012 on The Quality Of Your Work Equals Your Reputation at Success Connections
The Quality Of Your Work Equals Your Reputation
I don't typically cross post between this blog and Your Customers Matter...Don't They? But in this case, I believe the post is worthwhile wisdom for both audiences. So, without further delay... I flicked on my furnace this morning to take the bite out of the air and low and behold, no heat! S...
Thanks Jeff! Very enlightening! You don't get to choose replacement mattresses at Art Van, unless you choose to upgrade. I've got plenty of money invested in this thing right now, so I basically need to take replacements that they give me.
The current mattress is about half way to meeting their replacement standards again. I'll just keep getting replacements until the 20 years is up.
Commented May 22, 2012 on A Good Warranty Can Help You Rest Easy at Your Customers Matter...Don't They?
A Good Warranty Can Help You Rest Easy
Back in 1998, I set out on a mission to purchase all new furniture for my new condo. I really wasn’t interested in investing heirloom quality furnishings, so after countless hours of comparison shopping, I made the bulk of my purchases from our local Art Van Furniture store. It’s now 10 years l...
Thanks for your comment Bent!
Commented May 15, 2012 on 100 Shifts To Enhance Customer Care at Your Customers Matter...Don't They?
100 Shifts To Enhance Customer Care
James Feldman, from Shift Happens, is one of my favorite authors on the customer experience. For the next couple of days, he's offering a free download of his ebook, 100 Shifts To Enhance Customer Care. Mind you, Jim is an expert in the field and this isn't one of those fluffy little 15 page ...
Hi Mike...thanks for your comment. Feel free to add your own suggestions!
Lora
Commented Apr 14, 2011 on 100 Shifts To Enhance Customer Care at Your Customers Matter...Don't They?
100 Shifts To Enhance Customer Care
James Feldman, from Shift Happens, is one of my favorite authors on the customer experience. For the next couple of days, he's offering a free download of his ebook, 100 Shifts To Enhance Customer Care. Mind you, Jim is an expert in the field and this isn't one of those fluffy little 15 page ...
Don't give up C. Fuss and thanks for telling us about your experience. Just keep asking them to come back and measure.
I'm on my second replacement mattress and it's starting to sag too. They measured it a year ago and it wasn't quite there. I'm calling them back any day now.
Unfortunately, I'm beginning to think that these pillow top mattresses are built to last. Mine had a 20 year warranty and I expect to get the miles out of it or replacements.
At this point my experience is that Art Van keeps their promises. Please let us know how your situation turns out.
Lora
Commented Apr 13, 2011 on A Good Warranty Can Help You Rest Easy at Your Customers Matter...Don't They?
A Good Warranty Can Help You Rest Easy
Back in 1998, I set out on a mission to purchase all new furniture for my new condo. I really wasn’t interested in investing heirloom quality furnishings, so after countless hours of comparison shopping, I made the bulk of my purchases from our local Art Van Furniture store. It’s now 10 years l...
Great article Carlo! Thanks for reading and sharing with us.
Commented Feb 23, 2011 on Use Your Pause Button at Success Connections
Use Your Pause Button
As we approach the end of another year, it feels as though everything begins to shift into fast gear. Suddenly our “to do” lists double in size, the stores overflow with frenzied shoppers, and traffic seems to move at the pace of a turtle. By the end of the day we’ve bottled up so much stress ...
Thanks for your comment Erin! Feedback is the breakfast of champions!
Cheers!
Lora
Commented Jan 5, 2011 on Make Optimism A Habit at Success Connections
Make Optimism A Habit
God knows there’s enough pessimism in the news to make you want to slit your wrists. And I’ve noticed that many people seem to have fallen into the dark pit of doom and gloom. I’ve even caught myself peering over the edge of the pit on occasion; so if you think you could be headed down the sam...
lja1228 is now following The Typepad Team
Mar 15, 2010
TypePadThanks Mike, I appreciate your comments! Your article is even better! I especially liked the examples you used. They are great reminders of negative thought patterns that we all wrestle with occasionally. Thanks for helping me discover your blog! It's excellent!
Happy Saturday!
Lora
Commented Apr 11, 2009 on Make Optimism A Habit at Success Connections
Make Optimism A Habit
God knows there’s enough pessimism in the news to make you want to slit your wrists. And I’ve noticed that many people seem to have fallen into the dark pit of doom and gloom. I’ve even caught myself peering over the edge of the pit on occasion; so if you think you could be headed down the sam...
TypePadShafiq,
Thanks for your comment. If you get time, by all means share your Mercedes dealer experience! Auto dealers need all the feedback they can get :)
Best...
Lora
Lora J Adrianse
Coach, Consultant, Facilitator
Essential Connections
Helping You Remove Roadblocks To Success
http://www.connectionscoach.com
Success Connections Blog
http://blogec.typepad.com
Your Customers Matter...Don't They?
http://www.yourcustomersmatter.com
******************************
Phone - 616 956 5662
******************************
Essential Connections
50 Pond Ridge Dr NE
Grand Rapids, MI 49546
Commented Mar 30, 2009 on Fox Nissan - First Impressions at Your Customers Matter...Don't They?
Fox Nissan - First Impressions
A few days ago, I received a recall notice for the 2005 Nissan I purchased last fall. According to the letter, a bug in the computer could cause the engine to fail while traveling down the highway. If your engine has ever unexpectedly stalled while you were driving, you already know that it’s ...
TypePadThanks for your comment Debbie! Reading people takes a lot of practice, but it's worth the effort. Thanks for your thoughts, and keep practicing!
Lora
Lora J Adrianse
Coach, Consultant, Facilitator
Essential Connections
Helping You Remove Roadblocks To Success
http://www.connectionscoach.com
Success Connections Blog
http://blogec.typepad.com
Your Customers Matter...Don't They?
http://www.yourcustomersmatter.com
******************************
Phone - 616 956 5662
******************************
Essential Connections
50 Pond Ridge Dr NE
Grand Rapids, MI 49546
Commented Mar 4, 2009 on Learn To Read People at Success Connections
Learn To Read People
When it comes to ordering a juicy steak at a restaurant, most of us have very specific preferences about how we like our steak cooked. If it arrives overcooked or undercooked we either send it back, or eat it as it is and make a mental note to find a new restaurant. In other words, we want it ...
TypePadScott,
Thanks so much for your comments! I'll pass them along to the guest author.
Lora J Adrianse
Commented Jan 30, 2009 on The Double-Platinum Rule - Guest Article at Your Customers Matter...Don't They?
The Double-Platinum Rule - Guest Article
Today, Bryan K. Williams generously agreed to share his unique twist on Tony Alessandra's Platinum Rule. Thanks Bryan! Read on and share your thoughts! While the Golden Rule is a good baseline to have when developing the empathy muscle, it only works when other people want to be treated the w...
TypePadThanks for the tip! I just installed it!
Commented Dec 6, 2008 on Faster, Easier Commenting at Everything Typepad
Faster, Easier Commenting
You commented, and we listened: one of the things you like best about your blog is hearing what readers have to say via comments they leave on your posts. So, we're continuing to work on features to help make the commenting experience faster, easier and more engaging. So today we’re beginning th...
This is an excellent feature. Thank you! Now, please make it easier for us to reply to comments on our blogs.
Lora
Commented Dec 5, 2008 on Faster, Easier Commenting at Everything Typepad
Faster, Easier Commenting
You commented, and we listened: one of the things you like best about your blog is hearing what readers have to say via comments they leave on your posts. So, we're continuing to work on features to help make the commenting experience faster, easier and more engaging. So today we’re beginning th...
I'd love to see some new themes with business (people) photos in the banner. Also more abstract (thought provoking) banners. Teal colors.
Lora
Commented Feb 14, 2008 on Bringing Some New Themes to TypePad at Everything Typepad
Bringing Some New Themes to TypePad
Our design team has been busy making plans to add more themes to TypePad. One project they'll be working on in the coming months is to bring over some of the professionally-designed themes from our sister service Vox for you to use on your TypePad blog. There are many styles to choose from, so ...
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