Great blog post, Allen! I was just thinking about sizing up the industry's engagement, myself, so thanks for doing the work for me. :) As a social media marketer at nGenera, I think this is a very fair assessment with some thorough metrics. I'm currently in the process of revamping our blog to combine CRM/customer service posts with the enterprise collaboration side of the house--with more engagement. Looking forward to hearing more of your thoughts on this in the future! What is the one quality that stuck out to you as being shared among the top social engagers?

Okay, that's a pretty bad-ass meeting setup for remote attendees. Got goosebumps when I saw people across screens interacting as if they were in the same room. We're getting closer to that Star Wars holograph technology, aren't we? :)