The author mentioned a blog post I wrote back in 2008 on library metrics. The full URL to that post is http://www.librarianoffortune.com/librarian_of_fortune/2008/01/library-metrics.html I'm looking forward to other comments on measuring the value of info services! -MEB Mary Ellen Bates BatesInfo.com

I like the autocomplete feature when I'm not sure about a celebrity's name (yeah, I don't get out much...) or something else in the zeitgeist; I start typing and the "right" answer pops right up. For other kinds of research, though, I turn autocomplete off. I don't :hate: it, but it distracts me. -Mary Ellen Bates

"I'm the one who ensures that strategic decisions are informed decisions." Also, my new fave for answering the "Why can't I just Google that research?" is Info pros are to Google what a brain surgeon is to an 8th grade biology teacher. Each is great at what it does best. A brain surgeon is probably not an effective teacher of 8th graders, I don't want my brain worked on by an 8th grade biology teacher, and I wouldn't rely solely on Google for any decision that matters. -Mary Ellen Bates

I agree with the above comments. I don't feel like Kawasaki gave a *keynote* address - one that was thought-provoking and inspiring. I still think of many of the insights I got from Thomas Friedman's keynote, and the comments from Neil deGrasse Tyson. I know it's hard to find that caliber of speaker every year, but I would use them as the gold standard for effective, compelling, engaging keynoters. -Mary Ellen Bates