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Ayce-Produkiez
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So your product or service becomes well known - This is so that you can sell your products to people. Even if one doesn't like it, the other will. If Traditional Originals was not known, then we would not be able to sell all of our products. Increase sales renewal rates - It is when customers come back to you. This is called Repeat Business. If traditional Originals had this; customers would spread the word and this could significantly increase the revenue. This also shows customer loyalty. Catering to customer needs - Therefore building up a good reputation. Traditional Originals... Continue reading
Posted Feb 22, 2010 at Ayce-Produkiez's blog
Hand Warmers didn't work when I got them home - In this case, we would refund you your money as it was a faulty product. However, you would have to provide a reciept of purchase. The glass around my Gel Candle smashed when it got too hot - As this is a health hazard, we would refund you your money and investigate this problem. We will also give you a free replacement if you have your reciept on hand. I bought the wrong size gloves - This is not a problem as they are magic gloves and they fit on... Continue reading
Posted Feb 4, 2010 at Ayce-Produkiez's blog
Compliment Letter the good things customers like about your business and they suggest the things you should keep up for the good of your business. This can also be done by email and post etc. Continue reading
Posted Feb 1, 2010 at Ayce-Produkiez's blog
Complaint Letter The bad things that customers put forward to of what they do not like about your business. they also suggest improvements or make complaints against your customer service and staff etc; these complaints can be made by email, post etc. Continue reading
Posted Feb 1, 2010 at Ayce-Produkiez's blog
Mystery Customers: This is when one or more of the employees pretend to be a customer and give feedback later including suggestion of improvements. Continue reading
Posted Feb 1, 2010 at Ayce-Produkiez's blog
Staff Feedback This is the staff’s opinion on products and business. They could also suggest improvements… Continue reading
Posted Feb 1, 2010 at Ayce-Produkiez's blog
Comment Card: customers comment on what they think about the products/business. Continue reading
Posted Feb 1, 2010 at Ayce-Produkiez's blog
Questionnaire A series of questions that customers answer about the business. Questions could be about price, quality of product, size, etc. Continue reading
Posted Feb 1, 2010 at Ayce-Produkiez's blog
Informal Feedback: Asking the customer what they think. Comment Cards can be used for this… Continue reading
Posted Feb 1, 2010 at Ayce-Produkiez's blog
Sales renewal rates - This is when customers are attracted and come back to your business because they like something about it (Repeat Business). Tesco is a good example because they have customers going back to them for various reasons such as friendly staff, cheap products and because they offer customer loyalty points - these can be exchanged for money to be spent inside the store at the end of each year. No. of queries or complaints about your products or services - If the number of complaints is high then this is shown for customers services that the product... Continue reading
Posted Jan 21, 2010 at Ayce-Produkiez's blog
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