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As the poor sod responsible for user experience and product decisions regarding Firefox from versions 1.5 through 4, I'd like to say that I agree completely and wholeheartedly with everything in this post. On our best days, Mozilla works this way ... but we have sparingly few days like that, and far too many Subaru Brats to show for it.
Well written, Jeff. Should be in every textbook or guide about community management.
Commented Feb 7, 2012 on Listen to Your Community, But Don't Let Them Tell You What to Do at Coding Horror
Listen to Your Community, But Don't Let Them Tell You What to Do
You know how interviewers love asking about your greatest weakness, or the biggest mistake you've ever made? These questions may sound formulaic, maybe even borderline cliche, but be careful when you answer: they are more important than they seem. So when people ask me what our biggest mistake...
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