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At present, it is difficult to argue that the Internet is changing the way companies are doing business. All indications are that perhaps in the future, Internet will become a central hub to conduct business, in the way we interact, as is currently the phone. One of the changes that are having this new world is that customer expectations have changed. These are now demanding 24 hour access, 7 days a week, products and services tailored to their needs, and not enough to have a physical presence such as an office structure. The bank does not escape this new reality. Has traditionally developed their strategies, focusing on its business lines. This is evolving into a focus on customer relationships, integrating products and services. With increasing competition, financial institutions must provide a new range of products and services, as well as being able to operate on the market faster than their competitors. These should reach as many customers as possible, regardless of location (office, home, hotel, airport) or how to access them (branch, phone and mobile computers). For this, financial institutions are using new channels that cater to these needs. These channels take advantage of many of today's business infrastructure and adapt to this new way of doing business. One of these channels is the Internet. In any case, it is not the Internet from a strictly technological standpoint, but about using the Internet and associated technologies, they can help adapt the traditional banking environment to the new virtual financial environment, the new economic scenario. See Lloyds for more information on internet banking.
Posted Feb 16, 2011 at
Internet banking includes the tools offered by a financial institution so that customers do their banking via the computer using your Internet connection. This is a revolution not only in terms of transaction processing but also customer service, staff generally far. Current issue and the limited bibliography about us reason to choose him for the development of this monograph. This paper aims to explain how new technologies have changed the way companies interact with their customers, without forgetting that a key factor for successful online banks is to meet the service quality in terms of customer service. In the next few articles we will explain the concept of Internet banking, describe the use of this service, list your strengths and weaknesses, analyze the impact on the appearance of the customer and their strengths and weaknesses compared to the personal attention; also analyze the adaptation of traditional models of customer service and electronic banking to describe the tools used for this purpose. To this end we used the managing bibliographic information gathering on the theme developed in the work content. In the first chapter explains the concepts and definitions of Internet banking, describes the services offered, and the operational details of it. Also lists the main advantages and disadvantages of its use. Below describes the main factors impact on customer service by electronic means, the aspects involving the adaptation of the traditional management attention to this new relationship with the customer and the technology tools used for this purpose. Finally there is a table showing the Internet banking services offered by some local banks, describing the services they provide and the care with the tools they currently have. In the literature review found no work related to the topic, which is expected to be useful as reference material for future projects.
Posted Feb 16, 2011 at
Creating The First Site To Begin
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Posted Feb 6, 2011 at
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