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Modwest, Inc.
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Tweet Modwest’s plan to deploy a new Grid database server has been lurking in the shadows for months. Though db2, our most recent addition, still had plenty of headroom, we wanted to offer the newest Community MySQL, 5.5, for those... Continue reading
Posted Aug 1, 2012 at Modwest Blog
Hi, Cyndi. Thank you for writing in about your experience. I apologize for the poor phone support you received this morning. As Modwest integrates parts of its infrastructure into the Blackfoot system, we are making every effort to avoid and minimize service hiccups to Modwest customers. Modwest's web hosting and customer service will improve over time by tapping into economies of scale available through sharing Blackfoot's technical and support resources. Modwest is at the beginning of this process and is well on the way to improving technical service. Cross-training customer support will occur as well, but has not yet been completed. The unfortunate response you received today was caused by a phone system misconfiguration along combine with lack of training. The phone system issue has been resolved and you should never again be routed to personnel unaware of how to assist you. Modwest appreciates your patience and continued loyalty through this transition; you've been with us since 2001 and have seen Modwest emerge and grow over the years. I hope that Modwest's addition to the Blackfoot family is something you look back on in the future as a turning point in Modwest's success!
Rick, Thank you for letting us know your concerns regarding Modwest joining the Blackfoot family. I am sorry that you felt shocked to find out about this transition for Modwest; part of the reason for keeping the ownership change low key was that Modwest anticipates that customers will receive better products and services as Modwest is able to take advantage of efficiencies afforded to it as part of a larger family of businesses while keeping the signature quality service customers have come to expect. Blackfoot has been part of the fabric of Missoula, Montana since 1954. It is committed to innovation and quality service and its technical expertise is the perfect compliment to Modwest's infrastructure. Blackfoot's 2011, 90% of Blackfoot customers were "Satisfied" or "Very Satisfied" with Blackfoot service, according to an independent survey by The Pivot Group. Blackfoot does not utilize overseas technical support so you will always connect with a native English speaker and the live voice of an experienced Customer Care Consultant as you have with Modwest. Blackfoot and Modwest technical teams are working closely together to cross-train and share critical knowledge to ensure quality customer service now and into the future. Blackfoot also shares Modwest's commitment to community. As Modwest has sponsored various community events such as Sunday Streets Missoula (http://www.sundaystreetsmissoula.org) and Missoula Barcamp (http://www.missoulabarcamp.org), Blackfoot has contributed more than $425,000 in financial and in-kind support during the past two years to the communities it serves. We appreciate you taking the time to voice your concerns as we appreciate your loyalty as a customer since 2006; customers like you have made Modwest into the success it is today. Please feel free to contact us at any time if you have additional questions or concerns about this transition. We'd be happy to address them for you!
Thanks for the well-wishes, Tony! We're excited that both Modwest and Blackfoot have great customer service reputations and anticipate the partnership will continue to support the quality you've come to expect.
We are delighted to announce that Modwest has now become a part of the Blackfoot family. What does this mean for our customers? All good things: the name will stay the same, the customer service team will remain (and grow), and Modwest will begin to benefit from a larger technical team and more robust infrastructure. Continue reading
Posted Mar 7, 2012 at Modwest Blog
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In late November, Modwest staff and a handful of customers noticed that we dropped off the internet for a few minutes. We began working on improving our ability to monitor our network traffic in fine detail, and narrow down the range of possibilities as to the cause of the disruptions. The new monitoring we'd installed on the webservers created logs of a gigantic burst of outbound traffic associated with one particular customer. A customer's outdated WordPress installation had been previously exploited by a remote hacker to install an attack program, which was being periodically accessed and used to launch a massive UDP packet flood at various external hosts. Continue reading
Posted Feb 1, 2012 at Modwest Blog
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Modwest proudly presents Goldson's work to the public for the first time at its offices during the upcoming First Friday on October 7, 2011. Continue reading
Posted Oct 4, 2011 at Modwest Blog
Posted by: John Masterson, Modwest co-founder Another year has passed us by, and the time has come to reflect on the year that was. First, a quick recap of new features and key events from 2010: In January, we celebrated... Continue reading
Posted Jan 5, 2011 at Modwest Blog
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Modwest offers Virtual Private Servers (VPS) with "Base" memory and "Burst" memory limits. Or so we thought. When originally designing our VPS offering, the container software, Virtuozzo, only had UBC, User Bean Counters, for limiting resource usage. Before we deployed,... Continue reading
Posted Nov 1, 2010 at Modwest Blog
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Mar 15, 2010