Informal Feedback... This is when a business verbally asks customers opinion on their product. When "Traditional Originals, UNEEK" were selling their Christmas Cards, they had verbal comments from their customers about their product; the customers comments were really helpful as they guaranteed the business their product was worth while. Customer Questionnaires... A document that consists of series of questions to be answered by customers about the business/product. Comment Card... This is a card asked to be filled by the customer, for feedback to the business. This is a Levolor comment card. In the trade fair show at temple square, one... Continue reading

1. Hand warmers didn't work when i got home. The business can offer the customer and exchange or refund only if they have the receipt and if the product is in its original state. 2. The glass around my gel candle smashed when it got too hot... The business can offer the customer with an exchange only, as the product is no use to the business or anyone else.. 3. I bought the wrong size gloves... The business can only offer an exchange for a pair of gloves that are the right size. 4. I've changed my mind about the... Continue reading

It is always important to improve or modify a product or service because ... So your product or service becomes well known around the area it is based. So you increase your sales renewal rate. Catering to customers needs - therefore building up a good reputation. Help increase sales. Increase in variety and choice. Gain competitive advantage over rivals. ... Relating This To 'Traditional Originals' ... It is important for the business to be well know because 'Traditional Originals' is a new business and needs it advertisement so it interests new customers and increases the amount of profit coming into... Continue reading

Information feedback: This means when the business asks the customers opinion of the business. for example in nados they ask "did you enjoy your meal" Questionnaire: This means when the businessask a series of questions to the customers.for example when the inspector came to school and asked use some question but on paper. "Do you think this school does well on teaching" Customer cads: This is for the customers to make an opinion to the busines maybe something that they can not say facee to face but they write it on a card. for example when mr cockily went to... Continue reading

Sales renewal rates- This is when a customers comes back to your buessines because they like it. No. of queries or complaints about your products or services - If a number of querise of complant is hight this is shown for customers suversies in the product and and the services is poor were as if the level of copmanies is low this is shows good knowlege of product and services. No. of complaints about your employees- This is when a customer makes a complaint to the buessine. No. of damaged or faulty goods returned- This is when a customer retunes... Continue reading