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S@D1Q1
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staff feedback: for example one staff tell another staff how his lesson went and give him feedback about what he has to do to make it better. Continue reading
Posted Feb 24, 2010 at K-sadiqi's blog
comment card- a comment card is what a customer use to leave comment because if your in a resturant and the waiter the waite might forget to give you coment back to the chef so you get a comment card. Continue reading
Posted Feb 24, 2010 at K-sadiqi's blog
customer questionaires: A questionnaire is a research instrument consisting of a series of questions and other prompts for the purpose of gathering information from respondents. for example tescos question air would be asking their customers what thier opinion of the store. Continue reading
Posted Feb 24, 2010 at K-sadiqi's blog
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customer feedback is when staff ask customers in a restaurant how was the food this is a esay way to get feedback other methods include watching customers as they enter, leave and chat to them. Continue reading
Posted Feb 9, 2010 at K-sadiqi's blog
time taken from order to delivery is how long it takes the item to get to you. if it takes long to get to you it is bad customer survise. if you order something from argos and they say it well take two days and it takes longer than they say thats poor customer servise. Continue reading
Posted Feb 9, 2010 at K-sadiqi's blog
complaint letters and praise letters. complaint letters are problems. when a customer makes a complaint either on the phone or by sending a letter it indicates there is a problem. if several complaint letters are made about the same thing, then it is obviousely a problem thet needs to be sorted immediately. organisations record compaint letters and cheek to see if there are any common factors. Continue reading
Posted Feb 4, 2010 at K-sadiqi's blog
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